Owners manual

Troubleshooting
Xerox
®
VersaLink
®
C7000 Color Printer 149
User Guide
Document Prints From Wrong Tray
Probable Causes Solutions
Application and print driver have conflicting
tray selections.
1. Check the tray selected in the print driver.
2. Go to the page setup or printer settings of the application
from which you are printing.
3. Set the paper source to match the tray selected in the print
driver or set the paper source to Automatically Select.
Note: To have the print driver select the tray, set the tra
y used a
the paper source to Auto Selection Enabled.
Automatic 2-Sided Printing Problems
Probable Causes Solutions
Unsupported or incorrect paper.
Ensure that you are using the correct paper. Do not use
transparencies, envelopes, labels, or reloaded paper for
automatic 2-sided printing. For details, see Supported Paper
Sizes and Weights for Automatic 2-Sided Printing on page 107.
Incorrect setting.
On the print driver Printing Options tab, select 2-sided
Printing.
Printer is Making Unusual Noises
Probable Causes Solutions
There is an obstruction or debris inside the
printer.
Power off the printer and remove the obstruction or debris. If
you cannot remove it, contact your Xerox representative.
Paper Tray Does Not Close
Probable Causes Solutions
The paper tray does not close fully.
Some debris or an object is blocking the tray. Power off the
printer, then remove the obstruction or debris. If you cannot
remove it, contact your Xerox representative.