User Manual

* See xerox.com/rewards for a list of the wide range of eligible Xerox® products.
©2016 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, WorkCentre®, and Phaser® are trademarks of Xerox Corporation in the
United States and/or other countries. SUPFS-09UB
What purchases qualify for reward
points?
You earn reward points every time you buy
Genuine Xerox
®
Supplies or register a printer or
multifunction printer. Eligible supplies include
solid ink and toner for Xerox
®
, HP
®
and Brother
®
desktop printers and multifunction printers.
What products do not quality for
reward points?
Supplies obtained through Xerox Managed
Print Services are not eligible. Toners for non-
desktop devices are not eligible for reward
points. Maintenance kits, fusers, rollers,
transfer belts and other long-life supplies are
not eligible for reward points.
How many points do I earn per
purchase?
Points are awarded based upon the Xerox
Estimated Retail Price of the supplies
purchased. For example, toner that has an ERP
of $199 would earn you 199 reward points.
Do I have to buy supplies directly
from Xerox?
No. You can buy Genuine Xerox
®
Supplies
from any authorized Xerox Channel Partner or
directly from Xerox.
How do I earn points?
After a purchase, enter products into the
program. Look for the Authentication Label
on the supplies carton. On this label will be
a unique number that you will enter in your
rewards account. You can only earn points on
products that are registered with the program.
If you have signed up for Genuine Xerox
®
Rewards via the registration process for a new
printer purchase, your hardware device serial
number will automatically be entered.
Is there a sign-up bonus?
Yes, you will earn 1,000 bonus points just for
registering in the program.
How many points can I earn?
There is no lifetime limit on the number of
points you can earn. However, there is a
maximum limit of 100,000 points that can be
earned in a 12-month period. If you reach this
threshold, any new points can only be added
after the 12-month period is over.
Do points expire?
As long as your account is active, your reward
points will never expire. You can keep your
account active by completing at least one of
the following activities per year.
• Registering new supplies.
• Writing an online product review for any of
your Xerox
®
devices.
• Referring someone to the program.
• Making another type of transaction such as
claiming a reward, participating in a reward
sweepstake or using points for a charitable
contribution.
Accounts with no activity over 18 months
will become inactive. While inactive, points
will expire two years from the date they were
entered. If your account is nearing inactive
status, you will receive a notification from
Xerox.
How soon after signing up can I
redeem my points?
As long as you have entered at least one
supplies item in your account, you can begin
to redeem points. When you register for the
program, you can enter supplies that you
already have on hand.
Can I use my points for more
supplies or for service?
No. If you are interested in service rewards,
consider the Xerox eConcierge
®
program via
which you can obtain free lifetime service for
hardware products. You can participate in the
Xerox eConcierge
®
and the Genuine Xerox
®
Rewards programs at the same time.
I don’t spend much per year on
supplies. Does the program make
sense for me?
Yes. The Genuine Xerox
®
Rewards program
offers incentives regardless of how much
money you spend on ink or toner. Smaller
point balances can still earn rewards like music,
movies, books, gift cards and video games.
How can I be sure that an
Authentication Label is valid?
The Authentication Label is your confirmation
that the supplies you purchase are Genuine
Xerox
®
Supplies and not counterfeit products.
It will always be found on the front of a Xerox
®
toner or solid ink carton. This holographic label
will have a silver appearance. At the top of the
label will be a series of letters and numbers.
This will always include two letters following by
eight numbers and end with three letters. The
Xerox name will be in the middle of the label. A
barcode will be at the bottom of the label.
What happens if I cannot read my
Authentication Label?
You can only earn points for products
registered into the program and a valid
authentication number is needed for this. If
you are unable to read your label, contact the
seller to request a product exchange. Never
accept ink or toner in packages with missing or
ineligible Authentication Labels.
Genuine Xerox
®
Rewards
Frequently Asked Questions
For more information or to enroll, visit xerox.com/rewards