User Manual
Table Of Contents
- Safety
- Getting Started
- Parts of the Printer
- Power Options
- Accessing the Printer
- Introduction to Apps
- The Embedded Web Server
- Installation and Setup
- Installation and Setup Overview
- Selecting a Location for the Printer
- Connecting the Printer
- Selecting a Connection Method
- Connecting to a Computer Using USB
- Connecting to a Wired Network
- Connecting to a Wireless Network
- Initial Printer Setup
- Configuring AirPrint
- Configuring Google Cloud Print
- Installing the Software
- More Information
- Customize and Personalize
- Xerox® Apps
- Printing
- Printing Overview
- Selecting Printing Options
- Printing from a USB Flash Drive
- Printing Features
- Managing Jobs
- Printing Special Job Types
- Selecting Paper Options for Printing
- Scaling
- Printing on Both Sides of the Paper
- Print Quality
- Image Options
- Image Shift
- Color Adjustments
- Printing Mirror Images
- Printing Multiple Pages to a Single Sheet
- Printing Booklets
- Selecting Finisher Options
- Selecting Mailbox Options
- Using Special Pages
- Printing Watermarks for Windows
- Orientation
- Printing Banner Pages
- Selecting Job Completion Notification for Windows
- Using Custom Paper Sizes
- Paper and Media
- Paper and Media Overview
- Supported Paper
- Recommended Media
- Ordering Paper
- General Paper Loading Guidelines
- Paper That Can Damage Your Printer
- Paper Storage Guidelines
- Supported Paper Types and Weights
- Supported Paper Types and Weights for Automatic 2-Sided Printing
- Supported Standard Paper Sizes
- Supported Standard Paper Sizes for Automatic 2-Sided Printing
- Supported Custom Paper Sizes
- Changing Paper Settings
- Loading Paper
- Printing on Special Paper
- Maintenance
- General Precautions
- Cleaning the Printer
- Adjustments and Maintenance Procedures
- Supplies
- Managing the Printer
- Moving the Printer
- Troubleshooting
- Specifications
- Printer Configurations and Options
- Physical Specifications
- Environmental Specifications
- Electrical Specifications
- Performance Specifications
- Regulatory Information
- Basic Regulations
- Material Safety Data Sheets
- Recycling and Disposal
SolutionsProbable CausesSymptom
One or more of the compon-
ents in the paper path is mark-
ing the paper.
Spots or lines appear at regular
intervals on the prints.
1. Print the Repeating De-
fects pages.
At the control panel, touch
Device > Support > Sup-
port Pages > Repeating
Defects.
2. To determine the cause,
measure the distance
between the print defects.
• 27.8 mm (1.1 in.): Drum
Cartridge
• 52.0 mm (2.1 in.): Drum
Cartridge
• 94.2 mm (3.7 in.): Drum
Cartridge
• 82.4 mm (3.24 in.):
Fuser
• 94.2 mm (3.7 in.): Fuser
• 18.8 mm (0.74 in.):
Transfer Belt
• 63.5 mm (2.5 in.):
Transfer Belt
• 56.5 mm (2.2 in.):
Transfer Roller
3. If the repeating defects
match one of these dis-
tances, replace that item.
Getting Help
Your printer includes utilities and resources to help you troubleshoot printing problems.
Viewing Warning Messages on the Control Panel
When a warning condition occurs, the printer alerts you of the problem. A message
appears on the control panel and the LED status light on the control panel flashes amber
or red. Warning alerts inform you about printer conditions, such as low supplies or open
doors, that require your attention. If more than one warning condition occurs, only one
warning message appears on the control panel at a time.
Xerox
®
VersaLink
®
C500 Color Printer8-24
User Guide
Troubleshooting