User Manual

SolutionsProbable CausesSymptom
Adjust the color registration.
For details, see details, refer to
Color Registration.
The color registration is incor-
rect.
Color around the edge of
printing is incorrect.
Replace the paperwith a recom-
mended size and type, then
confirm that your control panel
and print driver settings are
correct. For details, refer to
Supported Paper.
The paper is outside the recom-
mended specification range.
Stray black dots or white areas
(dropouts).
Wipe the feed rollers with a
clean damp cloth to remove
debris from the rollers.
Note
Do not touch the transfer roller
or the exposed end of the
transfer belt. Fingerprints can
cause print-quality issues.
There is debris on the rollers.
Ensure that the toner cart-
ridges meet specifications. Re-
place the cartridges if neces-
sary. For details, refer to Con-
sumables.
The toner cartridges are not
Xerox
®
toner cartridges.
Ensure that the toner cart-
ridges meet specifications. Re-
place the cartridges if neces-
sary. For details, refer to Con-
sumables.
The toner cartridges are not
Xerox
®
toner cartridges.
Vertical black or color
streaks or multiple colored
streaks or lines.
•
• Streaks in only one color.
Remove any debris or paper
scraps from the paper path
under the rear cover.
Debris in the printer is dragging
against the toner before it is
fused.
Check the toner cartridge for
damage, then replace if neces-
sary. For assistance, go to the
Xerox
®
Support website at
www.xerox.com/of-
fice/VLC500support.
There is a problem with the
toner cartridge for that color.
At the printer control panel,
perform a transfer belt clean-
ing procedure. For details, refer
to Performing a Transfer Belt
Cleaning Mode Procedure.
There is debris on the transfer
belt.
8-21Xerox
®
VersaLink
®
C500 Color Printer
User Guide
Troubleshooting