User Manual

SolutionsProbable CausesSymptom
Verify that the toner cartridges
meet specifications. Replace
the cartridges if necessary.
The toner cartridges are not
Xerox
®
toner cartridges.
Faded printouts with multiple
colors faded.
Replace the paper with a re-
commended size and type,
then confirm that your control
panel and print driver settings
are correct. For details, refer to
Supported Paper.
The paper being used is out-
side the recommended specific-
ation range.
Ensure that the proper paper
is loaded in the paper tray.
Choose a heavier paper type
at the control panel and in the
print driver.
Use a lighter paper or paper
type.
The paper type is heavier or
thicker than the paper type se-
lection.
Verify that the paper types set
in the control panel and the
print driver match the paper
loaded in the tray.
The bias transfer voltage is not
properly adjusted for the paper
type.
Print the Demonstration Print
from the Information Pages
menu. For details, refer to In-
formation Pages. If the Demo
Print looks correct, the printer
is printing properly. Verify that
the application and the print
driver selections are correct for
your print job.
The settings in the application
or print driver are incorrect.
Replace the paper.The paper is damp.
For assistance, go to the Xerox
®
Support website at www.xer-
ox.com/office/VLC500support.
The high-voltage supply is de-
fective.
Check the condition of the
toner cartridge, then replace it
if necessary.
Toner cartridge is empty or
damaged.
Only one color is faded.
Xerox
®
VersaLink
®
C500 Color Printer8-20
User Guide
Troubleshooting