User Manual

SolutionsProbable Causes
With a clean, lint-free cloth moistened with
water, wipe the feed rollers until they are clean.
For details, refer to Cleaning the Printer.
The feed rollers are dirty.
Load the tray with only one type and size of
paper.
Tray is loaded with mixed paper.
Paper Misfeeds
SolutionsProbable Causes
The paper is not correctly positioned in the tray.
• Remove the misfed paper and reposition it
properly in the tray.
• Adjust the paper guides in the tray to match
the size of the paper.
Remove some of the paper. Do not load paper
past the fill line.
The paper tray is too full.
Adjust the paper guides in the tray to match
the size of the paper.
The paper guides are not correctly adjusted to
the paper size.
Remove the paper, smooth it out, and reload
it. If it still misfeeds, do not use that paper.
The tray contains warped or wrinkled paper.
Remove the moist paper and replace it with
new, dry paper.
The paper is moist from humidity.
Use only Xerox approved paper. For details,
refer to Supported Paper.
Using paper of the wrong size, thickness, or
type.
With a clean, lint-free cloth moistened with
water, wipe the feed rollers until they are clean.
For details, refer to Cleaning the Printer.
The feed rollers are dirty.
Label and Envelope Misfeeds
SolutionsProbable Causes
The label sheet is facing the wrong way in the
tray.
• Load label sheets according to the instruc-
tions from the manufacturer.
• Load labels in the tray, face up.
• For details, refer to Labels.
Do not use any sheet where labels are missing,
curled, or pulled away from the backing sheet.
Labels are missing, curled, or pulled away from
the backing sheet.
Xerox
®
VersaLink
®
C500 Color Printer8-16
User Guide
Troubleshooting