User Manual
Table Of Contents
- Safety
- Getting Started
- Parts of the Printer
- Power Options
- Accessing the Printer
- Introduction to Apps
- The Embedded Web Server
- Installation and Setup
- Installation and Setup Overview
- Selecting a Location for the Printer
- Connecting the Printer
- Selecting a Connection Method
- Connecting to a Computer Using USB
- Connecting to a Wired Network
- Connecting to a Wireless Network
- Initial Printer Setup
- Configuring AirPrint
- Configuring Google Cloud Print
- Installing the Software
- More Information
- Customize and Personalize
- Xerox® Apps
- Printing
- Printing Overview
- Selecting Printing Options
- Printing from a USB Flash Drive
- Printing Features
- Managing Jobs
- Printing Special Job Types
- Selecting Paper Options for Printing
- Scaling
- Printing on Both Sides of the Paper
- Print Quality
- Image Options
- Image Shift
- Color Adjustments
- Printing Mirror Images
- Printing Multiple Pages to a Single Sheet
- Printing Booklets
- Selecting Finisher Options
- Selecting Mailbox Options
- Using Special Pages
- Printing Watermarks for Windows
- Orientation
- Printing Banner Pages
- Selecting Job Completion Notification for Windows
- Using Custom Paper Sizes
- Paper and Media
- Paper and Media Overview
- Supported Paper
- Recommended Media
- Ordering Paper
- General Paper Loading Guidelines
- Paper That Can Damage Your Printer
- Paper Storage Guidelines
- Supported Paper Types and Weights
- Supported Paper Types and Weights for Automatic 2-Sided Printing
- Supported Standard Paper Sizes
- Supported Standard Paper Sizes for Automatic 2-Sided Printing
- Supported Custom Paper Sizes
- Changing Paper Settings
- Loading Paper
- Printing on Special Paper
- Maintenance
- General Precautions
- Cleaning the Printer
- Adjustments and Maintenance Procedures
- Supplies
- Managing the Printer
- Moving the Printer
- Troubleshooting
- Specifications
- Printer Configurations and Options
- Physical Specifications
- Environmental Specifications
- Electrical Specifications
- Performance Specifications
- Regulatory Information
- Basic Regulations
- Material Safety Data Sheets
- Recycling and Disposal
8
Troubleshooting
General Troubleshooting
This section contains procedures to help you locate and resolve problems. Resolve some
problems by simply restarting the printer.
Printer Does Not Power On
SolutionsProbable Causes
At the printer control panel, press the
Power/Wake button. For details, refer to Power
Options.
The power switch is not turned on.
Power off the printer, then plug the power cord
securely into the outlet.
The power cord is not plugged into the outlet
correctly.
Power off the printer, then unplug the power
cord and wait 30 seconds. Plug the power cord
into the outlet securely, then press the
Power/Wake button.
The printer requires a full reset.
Plug another electrical appliance into the outlet,
then check if it operates properly.
Try a different outlet.
Something is wrong with the outlet connected
to the printer.
Use a power source with the specifications lis-
ted in the Electrical Specifications.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Caution
Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
8-1Xerox
®
VersaLink
®
C500 Color Printer
User Guide