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Table of Contents 1 Safety....................................................................................................1-1 Notices and Safety..............................................................................................................1-1 Electrical Safety....................................................................................................................1-2 General Guidelines...............................................................................................
Table of Contents Viewing the IP Printer Address on the Control Panel..................2-9 Obtaining the Printer IP Address from the Configuration Report..................................................................................................2-9 Installation and Setup.......................................................................................................2-9 Installation and Setup Overview......................................................................
Table of Contents Installing or Updating an App from the Xerox App Gallery..................4-3 Installing an App from the App Gallery...........................................4-3 Updating an App from the App Gallery...........................................4-3 Device.......................................................................................................................................4-3 Device Overview.......................................................................................
Table of Contents Selecting Printing Options for an Individual Job for Windows.............................................................................................5-2 Setting Default Printing Options for Windows..............................5-2 Selecting Printing Defaults in Windows for a Shared Network Printer..................................................................................................5-3 Saving a Set of Commonly Used Printing Options for Windows...............................
Table of Contents Color Cast..................................................................................................5-15 Printing Mirror Images......................................................................................5-16 Printing Multiple Pages to a Single Sheet..................................................5-16 Printing Booklets..................................................................................................5-16 Selecting Finisher Options.........................
Table of Contents Loading Paper in Tray 1 and Trays 2–5.......................................................6-10 Loading Paper in the High Capacity Feeder (HCF).................................6-13 Setting the Tray Mode.......................................................................................6-15 Configuring the Tray Mode for Trays 1–5.....................................6-15 Printing on Special Paper............................................................................................
Table of Contents Supplies Usage Report.........................................................................7-14 Toner Cartridges...................................................................................................7-14 General Precautions...............................................................................7-14 Replacing a Toner Cartridge...............................................................7-14 Recycling Supplies..........................................................
Table of Contents Viewing Current Errors on the Control Panel............................................8-25 Using the Integrated Troubleshooting Tools............................................8-25 Printing Information Pages................................................................8-25 Printing the Error History Report......................................................8-25 Online Support Assistant..................................................................................
Table of Contents B Regulatory Information..................................................................B-1 Basic Regulations.................................................................................................................B-1 United States FCC Regulations.........................................................................B-1 Canada.......................................................................................................................B-2 European Union................
Table of Contents x Xerox® VersaLink® C500 Color Printer User Guide
1 Safety Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. Notices and Safety Read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer. Your Xerox® printer and supplies are designed and tested to meet strict safety requirements.
Safety Electrical Safety General Guidelines Warning • Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock. • Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so. Power off the printer when performing these installations. Disconnect the power cord when removing covers and guards for installing optional equipment.
Safety • Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the electrical specification of the printer with an electrician if necessary. • Do not place the printer in an area where people can step on the power cord. • Do not place objects on the power cord. • Do not plug or unplug the power cord while the power switch is in the On position. • If the power cord becomes frayed or worn, replace it.
Safety Warning • The metallic surfaces in the fuser area are hot. Always use caution when removing paper jams from this area and avoid touching any metallic surfaces. • To avoid a tip hazard, do not push or move the device with all the paper trays extended. Ozone Release This printer produces ozone during normal operation. The amount of ozone produced is dependent on copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Safety • When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact can cause irritation and inflammation.Do not attempt to disassemble the cartridge, which can increase the risk of skin or eye contact. Caution Use of non-Xerox supplies is not recommended.
Safety Symbol Description Caution: To avoid damage to the property, be careful not to spill toner when handling the waste cartridge. Do not touch the part or area of the printer. Do not touch. Do not expose the drum cartridges to direct sunlight. Do not burn the toner cartridges. Do not burn the waste cartridge. Do not burn the drum cartridges. Do not use folded, creased, curled, or wrinkled paper. Do not use inkjet paper. Do not use transparencies or overhead projector sheets.
Safety For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at www.xerox.com/office/VLC500docs.
Safety 1-8 Xerox® VersaLink® C500 Color Printer User Guide
2 Getting Started Parts of the Printer Note For more information on printer options and configurations, see Specifications. Front View 1. 2. 3. 4. 5. Tray 2, Optional 550-Sheet Feeder Tray 1 Bypass Tray Front Door Power/Wake Button Xerox® VersaLink® C500 Color Printer User Guide 6. 7. 8. 9.
Getting Started Internal Parts 1. 2. 3. 4. Front Door Toner Cartridges Transfer Belt Drum Cartridges 5. 6. 7. Waste Cartridge Cleaning Rod Right-Side Door 6. 7. 8. 9. 10. USB Port Type A USB Port Type A Ethernet Connection FDI Port Power Connector Rear View 1. 2. 3. 4. 5.
Getting Started Options Finisher Mailbox Control Panel The control panel consists of a touch screen and buttons you press to control the functions available on the printer. The control panel: • • • • • • • Displays the current operating status of the printer. Provides access to print, copy, and scan features. Provides access to reference materials. Provides access to Tools and Setup menus. Prompts you to load paper, replace supplies, and clear jams. Displays errors and warnings.
Getting Started Item Name Description 1 NFC Area Near Field Communication (NFC) is a technology that enables devices to communicate when they are within 10 cm (4 in.) of each other. Use the NFC area to obtain a network interface or to establish a TCP/IP connection between your device and the printer. 2 Touch Screen Display This area of the screen displays information and provides access to printer functions and applications.
Getting Started Item Name Description - The printer status LED also blinks amber to indicate a system error, which typically is associated with an error code. Power Options The Power/Wake button is a single multifunction button on the control panel. • The Power/Wake button powers on the printer.
Getting Started Restarting, Placing in Sleep Mode, or Powering Off the Printer At the printer control panel, press the Power/Wake button. 1. To restart the printer, place the printer in Sleep Mode, or power off the printer. 2. Select an option. • To restart the printer, touch Restart. • To place the printer in Sleep Mode, touch Sleep. In Sleep Mode, the touch screen goes dark and the Power/Wake button flashes. • To power off the printer, touch Power Off.
Getting Started Name Description Configuration Report The Configuration Report provides printer information including installed options, network settings, port setup, tray information, and more. Billing Summary Report The Billing Summary Report provides information about the device and a detailed listing of the billing meters and sheet counts. Supplies Usage Report The Supplies Usage Report provides coverage information and part numbers for reordering supplies.
Getting Started Logging In Logging in is the process by which you identify yourself to the printer for authentication. If authentication is set, to access printer features, you log in with your user credentials. Logging In at the Control Panel 1. 2. 3. 4. At the printer control panel, press the Home button. Touch Log In. Type the User Name using the keypad, then touch Enter. If prompted, enter the password, then touch Enter.
Getting Started Accessing the Embedded Web Server At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter or Return. Finding the IP Address of Your Printer To install the print driver for a network-connected printer, you need the IP address of your printer. You also need the IP address to access the settings of your printer through the Embedded Web Server.
Getting Started You can connect to your printer directly from your computer using USB, or connect to a network using an Ethernet cable or wireless connection. Hardware and cabling requirements vary for the different connection methods. Routers, network hubs and switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately.
Getting Started Connecting the Printer Selecting a Connection Method You can connect the printer to your computer using a USB cable, Ethernet cable, or wireless connection. The method that you select depends on how your computer is connected to the network. A USB connection is a direct connection and is the easiest to set up. An Ethernet connection is used to connect to a network. If you are using a network connection, it is important to understand how your computer is connected to the network.
Getting Started Connecting to a Wired Network 1. Ensure that the printer is powered off. 2. Attach a Category 5 or better Ethernet cable from the printer to the network or router socket. Use an Ethernet switch or router, and two or more Ethernet cables. Connect the computer to the switch or router with one cable, then connect the printer to the switch or router with the second cable. Connect to any port on the switch or router except the uplink port. 3.
Getting Started 2. To remove the Wireless Network Adapter Port Cover, press down on the latch, then pull the cover away from the printer. 3. Remove the packaging from the Wireless Network Adapter. 4. To install the Wireless Network Adapter, follow the procedure defined on the instruction sheet provided with the Wireless Network Adapter. Note Pulling on the adapter can damage it. Once installed, remove it only as needed, and as directed in the Wireless Network Adapter removal instructions. 5.
Getting Started Removing the Wireless Network Adapter 1. Power off the printer. 2. To unlatch the left-side cover, slide the handle away from the printer, then swing the handle toward the rear of the printer. 3. To remove the cover, slide it toward the back, then away from the printer.
Getting Started 4. Reach into the printer and push the release lever toward the front of the printer. Hold the release lever in this position and gently pull the Wireless Network Adapter away from the printer. Note Do not use force to pull on the Wireless Network Adapter. If the latch is released properly, the adapter pulls out easily. Pulling on a secured adapter can damage it. 5. To reinstall the Wireless Network Adapter Port Cover, insert the bottom tab into the small slot.
Getting Started 7. To latch the cover, swing the handle toward the front of the printer, then push the handle in until it clicks into the locked position. 8. Connect the printer to your computer with a USB cable or to a network using an Ethernet cable. 9. Power on the printer. Resetting Wireless Settings If the printer was previously installed in a wireless network environment, it could retain setup and configuration information.
Getting Started 2. 3. 4. 5. Touch Device > Connectivity > Wi-Fi. Touch the network selection that you want to reset. Touch Forget This Network. At the prompt, touch Forget & Reboot. Connecting to a Network with a Wi-Fi Protected Setup Wi-Fi Protected Setup (WPS) is a network standard for setting up a wireless network. The WPS protocols enable you to set up devices in a secure wireless network without having wireless networking experience.
Getting Started 8. On the wireless router, press the WPS button. Note If the wireless router does not have a physical PBC button, use your computer to select the virtual button in the router control panel. For details, refer to your router documentation. The router broadcasts setup information for 120 seconds. 9. To activate your Wi-Fi setting changes, restart the printer. a) Press the Home button. b) At the prompt, touch Restart Now. 10.
Getting Started If the router does not connect with the printer within 120 seconds, the connection attempt stops. 21. After the printer restarts, wait 20 seconds, then to get the network information that includes the IP address, print a Configuration Report. For details, refer to Printing the Configuration Report.
Getting Started If the router does not connect with the printer within 120 seconds, the connection attempt stops. 11. After the printer restarts, wait 20 seconds, then to get the network information that includes the IP address, print a Configuration Report. For details, refer to Printing the Configuration Report. Connecting to a Wireless Network Manually When connecting to a wireless network that does not include a WPS-compliant router, set up and configure the printer manually.
Getting Started Connecting with Wi-Fi Direct from Your Mobile Device To connect with Wi-Fi Direct, follow the directions provided with your mobile device. Initial Printer Setup Before installing the printer software, verify that the printer is set up correctly. Setup includes enabling the optional features and assigning an IP address for the Ethernet network connection. The installation wizard starts automatically the first time the printer is powered on.
Getting Started Note If you do not know the IP address for your printer, refer to Finding the IP Address of Your Printer. 2. In the Embedded Web Server, click Home > Connectivity. Note If this feature does not appear, log in as a system administrator. 3. For Mobile Printing, click AirPrint®. 4. To enable AirPrint®, click the Enable toggle button. Note AirPrint® is enabled by default when IPP and Bonjour® (mDNS) are both enabled. • To change the printer name, in the Name field, enter a new name.
Getting Started A printer registration page prints. 10. To register the printer, in your Web browser, type the URL provided, or use your mobile phone to scan the barcode. Once the printer is registered, the word Registered appears in the printer status. 11. To access the Google Cloud Print feature, in your Google account, click Manage Your Printer. Note The default printer name appears in this format: Model name (MAC address).
Getting Started 11. If needed, set the printer as the default printer. Note Before selecting Share Printer, contact your system administrator. 12. To complete the installation, click Finish, then click Close. Installing the Print Drivers for a Windows USB Printer 1. Insert the Software and Documentation disc into the appropriate drive on your computer. If the installer does not start automatically, navigate to the drive, and double-click the Setup.exe installer file. 2. Click Install Software. 3.
Getting Started Online Support Assistant at: www.xerox.com/office/VLC500support To Add the Printer Using Bonjour To add the printer using Bonjour®: 1. From the computer Applications folder or from the dock, open System Preferences. 2. Click Printers & Scanners. The list of printers appears on the left of the window. 3. For the list of printers, click the Plus icon (+). 4. At the top of the window, click the Default icon. 5. Select your printer from the list, then click Add.
Getting Started Note If the printer you want to use does not appear in the list, click the Cancel button. Add the WSD printer manually using the Add Printer Wizard. 4. Click Close. Using the Add Printer Wizard to Install a WSD Printer To install a WSD printer using the Add Printer Wizard: 1. At your computer, click Start, then select Devices and Printers. 2. To launch the Add Printer Wizard, click Add a Printer. 3. Click Add a network, wireless, or Bluetooth printer. 4.
3 Customize and Personalize Customize and Personalize Overview This chapter provides information on how to customize and personalize your device to meet the specific demands of your workflows. You can Customize your Apps, hide, or show Apps on the Home screen, and rearrange the order to suit your job priorities. Customization enables users to work more productively. When individual user accounts are configured on the device, you can Personalize the device to meet specific user needs.
Customize and Personalize 5. Verify that only the selected Apps appear on the Home screen. Rearranging Apps on the Home screen 1. 2. 3. 4. 5. 6. 7. At the printer control panel, press the Home button. Touch Customize. Touch and hold the required App. Drag the App to the new location. Release the App. Touch Done. Verify that the Apps appear in the correct location on the Home screen.
Customize and Personalize 5. 6. 7. 8. 9. Touch Save as New Preset. Touch Enter Preset Name, then to enter a preset name, use the keypad. Touch Next. Select an icon that best suits the preset that you are creating. Touch Done. The preset is stored within the Preset feature. Deleting a Saved Preset To delete a saved preset: 1. At the printer control panel, press the Home button. 2. Touch the App required. 3. Scroll to the bottom, then touch Customize. 4. Touch Presets. 5.
Customize and Personalize 3-4 Xerox® VersaLink® C500 Color Printer User Guide
4 ® Xerox Apps Xerox® Apps are a gateway to the features and functions of your device. There are standard apps already installed and displayed on the Home screen. There are also apps that are installed as standard but are hidden when your device is used for the first time. For details about Customizing the Home screen and the apps features, refer to Customize and Personalize. A range of apps is available for download and installation from the Xerox® App Gallery.
Xerox® Apps You can set up an App Gallery account using the control panel or the Embedded Web Server. For information about accessing the Embedded Web Server, refer to The Embedded Web Server. You can also register online at www.xerox.com/XeroxAppGallery. Note If you have an existing Xerox App Gallery Account, refer to Logging into your Xerox® App Gallery Account. To create an App Gallery account using the control panel: 1. At the printer control panel, press the Home button. 2. Touch Xerox® App Gallery.
Xerox® Apps Installing or Updating an App from the Xerox® App Gallery Xerox® Apps add, extend, or customize the functionality of your device. You can use the Xerox® App Gallery App to browse and install Apps at your device control panel. Installing an App from the App Gallery 1. 2. 3. 4. 5. 6. At the printer control panel, press the Home button. Touch Xerox® App Gallery. Enter your User Name using the touch screen keypad, then touch Enter.
Xerox® Apps Device Options The following Device options are available: Option 4-4 Description Language Language allows you to set the language that appears on the control panel. About The About option provides an overview of your device and current settings and status. You can access Information Pages and reports using this option. Software Update Use this option to check for software updates and configure update settings.
Xerox® Apps Option Description Resets Use the Resets option to reset device settings and font, forms, and macros to the factory-default settings. For details on configuring the printer settings, refer to the System Administrator Guide at www.xerox.com/office/VLC500support. About The About option provides an overview of your device and its current settings and status. You can access Information Pages and reports using this option.
Xerox® Apps Name Description Job History Report The Job History Report provides retained information on previous print jobs, including the date, time, job type, document name, output color, paper size, number of pages, and results. The status of a maximum of 20 jobs prints on the Job History Report. Supply Status You can check the status and percentage of life remaining for your printer supplies at the control panel or from the Embedded Web Server.
Xerox® Apps Billing and Usage Counters The Billing/Usage menu displays the total number of impressions that the printer generated or printed during its lifetime. You cannot reset the counters. A page is counted as one side of a sheet of paper. For example, a sheet of paper that is printed on two sides counts as two impressions. To view the Billing and Usage Counters: 1. At the printer control panel, press the Home button. 2. Touch Device > Billing/Usage. 3.
Xerox® Apps Jobs Jobs Overview Use Jobs to view current jobs, print saved, personal, and secure jobs, and view details of completed jobs. You can pause, delete, print, or view job progress or job details for a selected job. Managing Jobs From the control panel Jobs menu, you can view lists of active jobs, secure jobs, or completed jobs. You can pause, delete, print, or view job progress or job details for a selected job.
Xerox® Apps • To view Saved Jobs, touch Saved Jobs. To print the job, touch the job, enter the quantity, then touch OK. To delete the job, touch the Trash icon, then touch Delete. • To view Personal jobs, touch Personal & Secure Jobs. To print the jobs, touch the folder, then touch Print All, or Delete All. • For Secure Jobs, touch Personal & Secure Jobs. Touch the folder, enter the passcode number, then touch OK. To print a Secure Job, touch the job.
Xerox® Apps • For Macintosh, click Print. Releasing a Saved Job 1. 2. 3. 4. 5. At the printer control panel, press the Home button. Touch Jobs. To view Saved Jobs, touch Saved Jobs. To print a Saved Job, touch the job name, enter the quantity, then touch OK. To delete the document after printing, for that job, touch the Trash icon, then at the prompt, touch Delete. 6. To return to the Home screen, press the Home button. Secure Print Use Secure Print to print sensitive or confidential information.
Xerox® Apps 7. To return to the Home screen, press the Home button. Personal Print Personal Print allows you to store a document in the printer, then print it from the control panel. Note This feature is only available on a Windows computer printing to a network printer. Personal Print is a type of saved job with these features: • A Personal Print job appears in a folder named after the user ID associated with the print job. • A Personal Print job does not use a passcode.
Xerox® Apps Sample Set The Sample Set job type prints one copy of a multiple-copy print job before printing the remaining copies. After reviewing the sample set, you can either print the remaining copies or delete them at the printer control panel. Sample Set is a type of saved job with these features: • A Sample Set job appears in a folder named after the user ID associated with the print job. • A Sample Set job does not use a passcode. • Any user can print or delete a Sample Set job.
Xerox® Apps Managing Jobs Using the Embedded Web Server You can view a list of active jobs and delete print jobs from the Active Jobs list in the Embedded Web Server. You can use the Embedded Web Server to submit jobs for printing at the device. You can print .pdf, .ps, .pcl, .prn, .xps, .jpg, .tif and .txt files directly from the Embedded Web Server without opening another application or the print driver. The files can be stored on a local computer hard drive, mass storage device, or network drive. 1.
Xerox® Apps Note • If the device is in Power Saver mode, before proceeding with the Print job, to wake the device, press the Power Saver button. • Only USB Flash drives formatted to the typical FAT32 file system are supported. Printing from a USB Flash Drive You can print a file stored on a USB Flash drive. The USB port is on the front of the printer. Note • If the device is in Power Saver mode, before proceeding with the Print job, to wake the device, press the Power Saver button.
Xerox® Apps • To print a specific file, browse to that file, then touch the file name or icon. 4. Touch OK. 5. Confirm that the desired documents appear. If the documents do not appear, touch Add Documents, select additional documents, then touch OK. 6. Select the paper supply, quantity, output color, and 2-sided printing options. 7. Touch Print.
Xerox® Apps 4-16 Xerox® VersaLink® C500 Color Printer User Guide
5 Printing Printing Overview Before printing, your computer and the printer must be plugged in, powered on, and connected. Ensure that you have the correct print driver software installed on your computer. 1. Select the appropriate paper. 2. Load paper in the appropriate tray. On the printer control panel, specify the size, color, and type. 3. Access the print settings in your software application. For most software applications, press CTRL+P for Windows, or CMD+P for Macintosh. 4. Select your printer. 5.
Printing Print Driver Help Xerox® print driver software Help information is available from the Printing Preferences window. Click the Help button (?) in the bottom, left corner of the Printing Preferences window to see the Help. Information about Printing Preferences appears in the Help window. From there, you can select by topic or use the search field to enter the topic or function for which you need information.
Printing • For Windows 8.1 and Windows 10, right-click the Start icon > Control Panel > Devices and Printers. Note If you are using a custom Start menu application, it can change the navigation path to your list of printers. 2. In the list of printers, right-click the icon for your printer, then click Printing preferences. 3. In the Printing Preferences window, click a tab, then select the options. To save the settings, click OK.
Printing Macintosh Printing Options Selecting Printing Options for Macintosh To use specific printing options, change the settings before sending the job to the printer. 1. With the document open in your application, click File > Print. 2. Select your printer. 3. In the Print Options menu, select Xerox Features. Note To see all printing options, click Show Details. 4. Select any other required printing options from the lists. 5. To send the job to the printer, click Print.
Printing • Provide a common look and feel across the many different suppliers of UNIX and Linux operating systems. Installing Xerox® Printer Manager Before you begin: Ensure that you have root or superuser privileges to install Xerox® Printer Manager. To install Xerox® Printer Manager: 1. Download the appropriate package for your operating system. To locate print drivers for your printer, go to www.xerox.com/drivers. 2. On the print driver website, navigate to your printer model. 3.
Printing Printing with xeroxprint Xerox has its own print command. You can use the following command: xeroxprint -d -o[Options]
Printing For details on using Wi-Fi Direct, refer to the documentation provided with your mobile device. Note Depending on which mobile device you are using, the printing procedure varies. Printing with AirPrint You can print directly from your iPhone, iPad, iPod touch, or Mac using AirPrint®. To enable AirPrint® for your printer, refer to Configuring AirPrint. To use AirPrint®, ensure that your mobile device is connected to the same wireless network as the printer. To print with AirPrint®: 1.
Printing Note If this feature does not appear, enable the feature or contact the system administrator. For details, refer to the System Administrator Guide at www.xerox.com/office/VLC500docs. 3. Add files using the Browse USB screen. • To print a group of print-ready files, for the USB drive or folder, touch the Select All icon. Verify that your files are selected. • To print a specific file, browse to that file, then touch the file name or icon. 4. Touch OK. 5. Confirm that the required files are listed.
Printing From the control panel Jobs menu, you can view lists of active jobs, secure jobs, or completed jobs. You can pause, delete, print, or view job progress or job details for a selected job. When you send a secure print job, the job is held until you release it by typing a passcode at the control panel. For details, refer to Printing Special Job Types. Pausing the Print Job with the Option to Delete It 1. At the printer control panel, press the Home button. 2.
Printing Printing a Saved Job 1. In your software application, access the print settings. For most software applications, press CTRL+P for Windows or CMD+P for Macintosh. 2. Select your printer, then open the print driver. • For Windows, click Printer Properties. Depending on your application, the title of the button can vary. • For Macintosh, in the Print window, click Preview, then select Xerox Features. 3. For Job Type, select Saved Job. 4. Type a job name or select a name from the list, then click OK.
Printing 2. 3. 4. 5. 6. Touch Jobs. To view Secure Print jobs, touch Personal & Secure Jobs. Touch your folder. Enter the passcode number, then touch OK. Select an option: • To print a Secure Print job, touch the job. • To print all the jobs in the folder, touch Print All. • To delete a Secure Print job, touch the Trash icon, then at the prompt, touch Delete. • To delete all the jobs in the folder, touch Delete All. Note After a Secure Print job is printed, it is deleted automatically. 7.
Printing 5. If prompted for a passcode, touch Skip. Note When your folder contains Secure Print jobs and Personal Print jobs, the passcode prompt appears. 6. Select an option. • To print a Personal Print job, touch the job. • To print all the jobs in the folder, touch Print All. • To delete all the jobs in the folder, touch Delete All. 7. To return to the Home screen, press the Home button.
Printing Note The Sample Set file description shows the job as Held for Future Printing, and shows the number of remaining copies of the job. 4. Select an option. • To print the remaining copies of the job, touch Release. • To delete the remaining copies of the job, touch Delete. 5. To return to the Home screen, press the Home button. Selecting Paper Options for Printing There are two ways to select the paper for your print job.
Printing 2-Sided Page Layout Options You can specify the page layout for 2-sided printing, which determines how the printed pages turn. These settings override the application page orientation settings. • 1-Sided Print: This option prints on one side of the media. Use this option when printing on envelopes, labels, or other media that cannot be printed on both sides. • 2-Sided Print: This option prints the job on both sides of the paper to allow binding on the long edge of the paper.
Printing The following options are available: • Xerox Black and White: This feature converts all color in the document to black and white or shades of gray. • Xerox Automatic Color: This option applies the best color correction to text, graphics, and images. Xerox recommends this setting. • Vivid RGB: This setting produces brighter and more saturated colors using red, green, and blue color. • Commercial: This option applies color for printing on a commercial printing press.
Printing • The Magenta to Green option allows you to adjust the color balance between magenta and green. For example, when you increase the magenta levels, the green levels decrease. • The Yellow to Blue option allows you to adjust the color balance between yellow and blue. For example, when you increase the yellow levels, the blue levels decrease. Printing Mirror Images If the PostScript driver is installed, you can print pages as a mirror image. Images mirror left to right when printed.
Printing Gutter Creep Selecting Finisher Options With the optional finisher option installed on the printer, you can request stapled documents right from your desktop computer. The stapler can staple up to 30 sheets of 105 g/m2. 1. From the Printing Options tab, locate the Finishing option, then select 1 Staple. 2. Click OK. The stapled prints are delivered to the finisher unit.
Printing • Front and Back: Same prints the front and back cover pages from the same tray. • Front and Back: Different prints the front and back cover pages from different trays. After making a selection for printing the cover pages, you can select the paper for the front and back covers by size, color, or type. You can also use blank or pre-printed paper, and you can print side one, side two, or both sides of the cover pages.
Printing - - 2-Sided Print, Flip on Short Edge prints the exception pages on both sides of the paper and flips the pages on the short edge. The job then can be bound on the short edge of the pages. Use Job Setting prints the job using the attributes shown in the Job Settings box. • Job Setting: Displays the attributes of the paper for the remainder of the job. Note Some combinations of 2-sided printing with certain paper types and sizes can produce unexpected results.
Printing 7. Click Pages, then select the pages to print the watermark: • Print on All Pages This option prints the watermark on all pages of your document. • Print on Page 1 Only This option prints the watermark only on the first page of the document. 8. If you select a picture as a watermark, specify the lightness settings for the image. 9. Click OK. Orientation Orientation allows you to select the direction that the page prints. • For Windows, the Orientation tab is on the Document Options tab.
Printing Selecting Job Completion Notification for Windows You can select to be notified when your job finishes printing. A message appears on your computer screen with the name of the job and the name of the printer where it was printed. Note This feature is only available on a Windows computer printing to a network printer. To select job completion notification from the Advanced tab: 1. Click Notifications. 2. Click Notify for Completed Jobs, then select an option.
Printing Defining Custom Paper Sizes To print custom paper sizes, define the custom width and length of the paper in the print driver software and on the printer control panel. When setting the paper size, ensure that you specify the same size as the paper in the tray. Setting the wrong size paper can cause a printer error. Print driver settings override control panel settings when you print using the print driver software on your computer.
6 Paper and Media Paper and Media Overview Your printer is designed to use various paper and other media types. Follow the guidelines in this section for the best print quality and to avoid jams: • Use only Xerox approved paper. For details, refer to Supported Paper. • Use only dry, undamaged paper. • Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer. Refer to Paper That Can Damage Your Printer.
Paper and Media Ordering Paper To order paper or other media, contact your local reseller or visit www.xerox.com/office/VLC500supplies. General Paper Loading Guidelines • Do not overfill the paper trays. Do not load paper above the maximum fill line in the tray. • Adjust the paper guides to fit the paper size. • Fan paper before loading it in the paper tray. • If excessive jams occur, use paper or other approved media from a new package.
Paper and Media • Do not open sealed packages of paper until you are ready to load the paper into the printer. Leave stored paper in the original packaging. The paper wrapper protects the paper from moisture loss or gain. • Some special media is packaged inside resealable plastic bags. Store the media inside the bag until you are ready to use it. Keep unused media in the bag and reseal it for protection.
Paper and Media Paper Type Weight Bond Hole-Punched Letterhead Plain Pre-Printed 75–105 g/m² Lightweight Cardstock Lightweight Glossy Cardstock 106–176 g/m² Supported Standard Paper Sizes The paper sizes below are automatically detected in the paper trays and are available as a size selection. Tray European Standard Sizes North American Standard Sizes Bypass Tray A6 (105 x 148 mm, 4.1 x 5.8 in.) A5 (148 x 210 mm, 5.8 x 8.3 in.) A4 (210 x 297 mm, 8.3 x 11.7 in.
Paper and Media Supported Custom Paper Sizes Tray Number Paper Sizes Tray 1 Minimum: 76 x 190 mm (3 x 7.5 in.) Maximum: 216 x 356 mm (8.5 x 14 in.) Trays 2–5 Minimum: 76 x 190 mm (3 x 7.5 in.) Maximum: 216 x 356 mm (8.5 x 14 in.) Bypass Tray Minimum: 76 x 127 mm (3 x 5 in.) Maximum: 216 x 356 mm (8.5 x 14 in.) High Capacity Feeder (HCF) A4 or Letter only 2-Sided Printing, not available on the N model Minimum: 140 x 203 mm (5.5 x 8.0 in.) Maximum: 216 x 356 mm (8.5 x 14 in.
Paper and Media Loading Paper Loading Paper in the Bypass Tray To load paper in the Bypass Tray: 1. Open the Bypass Tray. If the Bypass Tray is loaded with paper already, remove any paper that is a different size or type. 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray. 4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface.
Paper and Media Note To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use the paper. 5. Load the paper in the tray. Note Do not load paper above the maximum fill line on the width guides. Overfilling the tray can cause the printer to jam. • Load hole-punched paper with the holes to the left. • For 1-sided printing, load letterhead or pre-printed paper face up with the top edge going into the printer.
Paper and Media • For 2-sided printing, load letterhead and pre-printed paper face down with the top edge going into the printer. 6. Adjust the width guides until they touch the edges of the paper. 7. The printer prompts you to verify the paper type, size and color. a) If the paper type, size and color are correct, touch OK. b) If the paper type, size or color are incorrect, change the settings. • To select a paper type, touch the current paper type, then from the list, select the type.
Paper and Media c) To save the settings, touch OK. Configuring Tray 1 and Trays 2–5 for the Paper Length You can adjust the length of the trays to accommodate A4, Letter (8.5 x 11 in.), and Legal (8.5 x 14 in.) paper sizes. When you use the Legal-length paper setting, the paper tray protrudes from the front of the printer. To change the trays to match the paper length: 1. To remove the tray from the printer, pull out the tray until it stops. Lift the front of the tray slightly, then pull it out. 2.
Paper and Media 5. To protect the paper when the tray is extended, place the tray cover over the extended section of the paper tray. 6. Load paper into the tray before inserting it back into the printer. Loading Paper in Tray 1 and Trays 2–5 To load paper in Tray 1 and optional Trays 2–5: 1. To remove the tray from the printer, pull out the tray until it stops. Lift the front of the tray slightly and then pull out the tray completely.
Paper and Media 2. Adjust the paper length and width guides as illustrated. 3. For Legal-size paper, to extend the front of the tray, press the green release latch, then pull the tray out. 4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. 5. Load paper into the tray with the print-side face up. • Load hole-punched paper with the holes to the left.
Paper and Media 6. Adjust the length and width guides to fit the paper. 7. Insert the tray into the printer. Note To avoid paper jams, do not remove the paper cover while printing is in progress. 8. If the tray is extended for Legal-size paper, the tray protrudes when it is fully inserted into the printer. You can place a cover over the area protruding out of the tray.
Paper and Media 9. If the Tray Mode is set to Fully Adjustable, the printer prompts you to set the paper type, size and color. a) If the paper type, size and color are correct, touch OK. b) If the paper type, size or color are incorrect, change the settings. • To select a paper type, touch the current paper type, then from the list, select the type. • To select a sheet size, touch the current size setting, then from the list, select the size.
Paper and Media 2. Flex the sheets back and forth and fan the sheets before loading them into the tray. 3. Load the paper into the tray. Note Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. 4. Push in the tray until it stops. 5. If the Tray Mode is set to Fully Adjustable, the printer prompts you to set the paper type, size and color. a) If the paper type, size and color are correct, touch OK.
Paper and Media b) If the paper type, size or color are incorrect, change the settings. • To select a paper type, touch the current paper type, then from the list, select the type. • To select a paper size, touch the current paper size, then from the list, select the size. • To select a different paper color, touch the current paper color, then from the list, select the color. c) To save the settings, touch OK.
Paper and Media Printing on Special Paper To order paper or other media, contact your local reseller or visitwww.xerox.com/office/VLC500supplies. For reference: • www.xerox.com/rmlna Recommended Media List (United States) • www.xerox.com/rmleu Recommended Media List (Europe) Envelopes You can print envelopes from Tray 1 or the Bypass Tray. Guidelines for Printing Envelopes • Use only paper envelopes. • Do not use envelopes with windows or metal clasps.
Paper and Media 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray. Note • To prevent jams, ensure that the leading edge of the envelopes are flat or have only a slight upward curl, less than 5 mm (.19 in.), before loading into the tray. If the edge is curled or swollen, fold it over to decurl. The length of the curl must be within 8–10 mm (.31–.39 in.). Downward curl at the leading edge of envelopes is not acceptable and can cause a jam or misfeed.
Paper and Media • For Number 10 envelopes, load the envelopes with the short edge going into the printer, flaps down, and flaps to the right. • For Monarch or DL envelopes, perform one of the following steps. If the envelopes wrinkle, try another option. 6-18 - Load envelopes with the short edge going into the printer, flaps down, and flaps to the right. - Load envelopes with the print-side up, flaps open and down, and the bottom of the envelope going into the printer.
Paper and Media • For C5 envelopes, perform one of the following steps. If the envelopes wrinkle, try the other option. - Load envelopes with the print-side up, flaps open and down, and the bottom of the envelope going into the printer. - Load envelopes with the print-side up, flaps closed and down, and short edge going into the printer. Note For envelopes to print correctly, load envelopes with the flaps open. In the print driver, select Portrait, Landscape, or Rotated Landscape, as needed.
Paper and Media 5. Adjust the width guides until they touch the edges of the envelopes. 6. The printer prompts you to verify the paper type, size and color. a) If the paper type, size and color are correct, touch OK. b) If the paper type, size or color are incorrect, change the settings. • To select a paper type, touch the current paper type, then from the list, select Envelope. • To select a size, touch the current size setting, then from the list, select the size.
Paper and Media 6. Slide the tray all the way into the printer. 7. If the Tray Mode is set to Fully Adjustable, the printer prompts you to set the paper type, size and color. a) If the paper type, size and color are correct, touch OK. b) If the paper type, size or color are incorrect, change the settings. • To select a paper type, touch the current paper type, then from the list, select Envelope. • To select a size, touch the current size setting, then from the list, select Custom.
Paper and Media • In the print driver software, select Label as the paper type. • Before loading labels, remove all other paper from the tray. Warning Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. It could damage the printer. Loading Labels in the Bypass Tray 1. Open the Bypass Tray. If the tray is already open, remove all paper from the tray. 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray.
Paper and Media 4. Load sheet-labels in the Bypass Tray, face up, with the top edge of the page feeding into the printer first. 5. Adjust the width guides until they touch the edges of the paper. 6. The printer prompts you to verify the type, size and color of the label sheets. a) If the type, size and color are correct, touch OK. b) If the type, size or color are incorrect, change the settings. • To select the type, touch the current paper type, then from the list, select Labels.
Paper and Media Note Do not load paper above the maximum fill line. Overfilling can cause paper jams. 4. Slide the tray back into the printer. 5. Push the tray in all the way. 6. If the Tray Mode is set to Fully Adjustable, the printer prompts you to set the label sheet size, type and color. a) If the paper size, type and color are correct, touch OK. b) If the paper size, type or color are incorrect, change the settings.
Paper and Media Guidelines for Printing on Glossy Cardstock • Do not open sealed packages of glossy cardstock until you are ready to load paper into the printer. • Leave glossy cardstock in the original wrapper, and leave the packages in the shipping carton until ready to use. • Remove all other paper from the tray before loading glossy cardstock. • Load only the amount of glossy cardstock you are planning to use. When you are finished printing, remove the cardstock from the paper tray.
Paper and Media 6-26 Xerox® VersaLink® C500 Color Printer User Guide
7 Maintenance General Precautions Caution When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials only as directed in this documentation. Warning Keep all cleaning materials out of the reach of children. Warning Do not use pressurized spray cleaning aids on or in the printer. Some pressurized sprays contain explosive mixtures and are not suitable for use in electrical applications.
Maintenance • Ensure that any parts removed during cleaning are replaced before you plug in the printer. Cleaning the Printer Cleaning the Exterior Clean the exterior of the printer once a month. • Wipe the paper tray, output tray, control panel, and other parts with a damp, soft cloth. • After cleaning, wipe with a dry, soft cloth. • For stubborn stains, apply a small amount of mild detergent to the cloth and gently wipe the stain off. Caution Do not spray detergent directly on the printer.
Maintenance Warning If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some toner remains on your clothes, use cool water, not hot, to rinse off the toner. If toner gets on your skin, wash it off with cool water and a mild soap. If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. 1. Power off the printer. 2. Open the right-side door. 3. To unlock the waste cartridge, pinch the latch.
Maintenance 4. To remove the waste cartridge, lower the top of the cartridge and lift it away from the printer. To prevent toner spills, keep the openings facing up. Note • Be careful not to spill toner when handling the waste cartridge. • After removing the waste cartridge, do not touch the area shown in the illustration. 5. Place the removed waste cartridge on a level surface, with the openings facing up.
Maintenance 6. Remove the cleaning rod from inside the printer. 7. Insert the cleaning rod into one of the four cleaning holes until it stops, then pull out the rod. Repeat this two more times. 8. Repeat the procedure for the holes in the other three slots.
Maintenance 9. Return the cleaning rod to its original location. 10. To reinsert the waste cartridge, lower the bottom of the cartridge into position. To lock the cartridge into place, push the top forward until the latch clicks into place. 11. Close the right-side door.
Maintenance Cleaning the Color-Density Sensors If the print or color density is too light, missing, or the background is foggy, clean the color-density sensors. 1. Power off the printer. 2. Lift the rear door release and pull open the door. 3. Use a dry cotton swab to clean the color-density sensors.
Maintenance 4. Close the rear door. Adjustments and Maintenance Procedures Color Registration The printer automatically adjusts the color registration when automatic adjustment is enabled. You can also adjust color registration manually any time the printer is idle. You must adjust the color registration any time the printer is moved. If you are having printing problems, adjust the color registration.
Maintenance 3. 4. Touch Device > Support > Image Position. Select the source paper tray for the registration print. a. b. 5. Touch Paper Supply. Touch the desired tray. If your printer has automatic 2-sided printing, select the sides that you want to optimize. • To select a sample registration page for adjusting side 1, touch Adjusted Side, then touch Side 1. • To select a sample registration page for adjusting both sides, touch Adjusted Side, then touch Side 2. 6.
Maintenance 4. To adjust registration, select the source paper tray. a. b. 5. Using the chart printed in Verifying Paper Registration, select the side for registration. a. b. 6. Touch Paper Supply. Touch the desired tray. For adjusting Side 1, touch Adjusted Side, then touch Side 1. For adjusting Side 2, touch Adjusted Side, then touch Side 2. To adjust the registration, touch Lead/Side Registration. a. b.
Maintenance 3. To select the paper type for the adjustment, touch Paper Type, then touch the paper type. 4. To adjust the transfer voltage, for Voltage Level, touch the Plus icon (+) or the Minus icon (-). 5. Touch Adjust. 6. To exit the menu, touch X. 7. To return to the Home screen, press the Home button. Adjusting the Fuser Use Adjust Fuser for optimum print quality across a wide range of paper types.
Maintenance 5. To exit the menu, touch X. 6. To return to the Home screen, press the Home button. Performing a Transfer Belt Cleaning Mode Procedure Debris on the transfer belt can cause vertical black or color-streaks and lines to appear on prints. To remove black or color-streaks and lines on prints, use the Belt Cleaning Mode procedure. To perform a Belt Cleaning Mode procedure: 1. At the printer control panel, press the Home button. 2. Touch Device > Support > Belt Cleaning Mode. 3.
Maintenance • Waste Cartridge • Maintenance Kit, which includes a Transfer Belt, Transfer Roller, and Feed Roller • Fuser Ordering Supplies When to Order Supplies A warning appears on the control panel when supplies near their replacement time. Verify that you have replacements on hand. It is important to order these items when the messages first appear to avoid interruptions to your printing. An error message appears on the control panel when supplies must be replaced.
Maintenance Setting Up Email Alerts To check the supplies status and set up alerts using the Embedded Web Server, refer to the System Administrator Guide at www.xerox.com/office/VLC500docs. 1. To set up alerts to send to an email address, touch Device > Supplies > Email Alerts. 2. To enter an email address, touch Add Email, then touch Enter Email Address. 3. Use the touch screen keyboard to enter an email address, or select an entry from the Address Book, then touch OK. 4.
Maintenance Note Each toner cartridge includes installation instructions. Printer Status Message Cause and Solution Reorder Toner The toner cartridge is low. Order a new toner cartridge. Out of Toner The toner cartridge is empty. Replace the toner cartridge with a new one. Recycling Supplies For more information on the Xerox® supplies recycling program, go to www.xerox.com/gwa.
Maintenance 4. To return to the Home screen, press the Home button. Moving the Printer Warning • To lift the printer, always use at least two people to grasp the hand holds on each side of the printer. • To prevent you from dropping the printer or injury, lift the printer firmly by gripping the recessed areas on both sides of the printer. Never lift the printer by gripping any other areas. • If the optional 550-Sheet Feeder is installed, uninstall it before you move the printer.
Maintenance 2. Remove any paper from the Bypass Tray. 3. Close the Bypass Tray. 4. Remove any paper or other media from the Output Tray. 5. If the Output Tray Extension is extended, close it.
Maintenance 6. Remove any paper from Tray 1, then close the tray. 7. Keep the paper wrapped and away from humidity and dirt. 8. If the optional 550-Sheet Feeder is installed, unlock, then uninstall it before you move the printer. 9. Lift and carry the printer as shown in the illustration. Note • When moving the printer, do not tilt it more than 10 degrees in any direction. • Repack the printer and its options using the original packing material and boxes or a Xerox Repackaging Kit.
Maintenance After moving the printer: 1. 2. 3. Reinstall any parts that you removed. Reconnect the printer to the cables and power cord. Plug in and power on the printer.
Maintenance 7-20 Xerox® VersaLink® C500 Color Printer User Guide
8 Troubleshooting General Troubleshooting This section contains procedures to help you locate and resolve problems. Resolve some problems by simply restarting the printer. Printer Does Not Power On Probable Causes Solutions The power switch is not turned on. At the printer control panel, press the Power/Wake button. For details, refer to Power Options. The power cord is not plugged into the outlet Power off the printer, then plug the power cord correctly. securely into the outlet.
Troubleshooting Printer Resets or Powers Off Frequently Probable Causes Solutions The power cord is not plugged into the outlet Power off the printer, confirm that the power correctly. cord is plugged in correctly to the printer and the outlet, then power on the printer. A system error occurred. Power off the printer, then power on again. For details, refer to Printing the Error History Report. If the error persists, contact your Xerox representative.
Troubleshooting Probable Causes Solutions No control panel indicators are lighted. Power off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then power on the printer. If the error persists, contact your Xerox representative. The printer is busy. • If the Status LED is flashing blue, a previous print job could be the problem. 1. At your computer, use the printer properties to delete all print jobs in the print queue. 2.
Troubleshooting Printing Takes Too Long Probable Causes Solutions The printer is set to a slower printing mode. For It takes more time to print on certain types of example, the printer could be set to print on special paper. Ensure that the paper type is set Heavyweight paper. properly in the driver and at the printer control panel. For details, refer to Print Speed. The printer is in Power Saver mode. It takes time for printing to start when the printer is exiting Power Saver mode.
Troubleshooting Automatic 2-Sided Printing Problems Probable Causes Solutions Unsupported or incorrect paper. Ensure that you are using a supported paper size and weight for 2-sided printing. Envelopes, cardstock, and labels cannot be used for 2–sided printing. For details, refer to Supported Paper Types and Weights for Automatic 2-Sided Printing. Your printer model is not configured with automatic 2-sided printing. Ensure that your printer supports automatic 2sided printing.
Troubleshooting Probable Causes Solutions The printer has been sitting in a cold room. Allow the printer to operate for several hours at room temperature. The relative humidity of the room is too high. • Reduce the humidity in the room. • Move the printer to a location where the temperature and relative humidity are within the operating specifications. For details, refer to Environmental Specifications.
Troubleshooting Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. The following can cause paper jams: • • • • • • Selecting the incorrect paper type in the print driver. Using damaged paper. Using unsupported paper. Loading paper incorrectly. Overfilling the tray. Adjusting the paper guides improperly.
Troubleshooting Clearing Paper Jams Clearing Paper Jams from the Bypass Tray To resolve the error displayed on the control panel, you must clear all paper from the paper path. 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. 3. Remove Tray 1 from the printer.
Troubleshooting 4. Remove the jammed paper. 5. Insert Tray 1 into the printer, then push it all the way in. Note If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 6. Insert the Bypass Tray completely into the printer. 7. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings. a) To confirm the same paper size, type, or color, touch OK.
Troubleshooting Clearing Paper Jams from the Tray 1 Area To resolve the error displayed on the control panel, you must clear all paper from the paper path. 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. 3. Remove Tray 1 from the printer.
Troubleshooting 4. Remove any crumpled paper from the tray and any remaining paper jammed in the printer. 5. Insert Tray 1 into the printer, then push it all the way in. Note If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 6. Insert the Bypass Tray completely into the printer. 7. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings. a) To confirm the same paper size, type, or color, touch OK.
Troubleshooting Clearing Paper Jams from the Trays 2–5 Areas To resolve the error displayed on the control panel, you must clear all paper from the paper path. 1. For the tray reported on the Touch Screen Display, pull out the tray until it stops. 2. To remove the tray, lift the front of it slightly, then pull it out of the printer. 3. Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer.
Troubleshooting 4. For the same tray, at the back of the printer, locate the jam-access door. Open the door, then remove any jammed paper. 5. Re-insert the paper tray into the printer, then push the tray in until it stops. Note If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 6. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings. a) To confirm the same paper size, type, or color, touch OK.
Troubleshooting Clearing Paper Jams from the Fuser Area To resolve the error displayed on the control panel, you must clear all paper from the paper path. 1. Lift the rear door release and pull open the door. 2. To open the paper guide on the top of the fuser, lift the paper guide tab. 3. Remove any jammed paper from the back of the printer.
Troubleshooting 4. Close the paper guide on the fuser. 5. Close the rear door. Troubleshooting Paper Jams Multiple Sheets Pulled Together Probable Causes Solutions The paper tray is too full. Remove some of the paper. Do not load paper past the fill line. The edges of the paper are not even. Remove the paper, align the edges, and then reload it. The paper is moist from humidity. Remove the paper from the tray, and replace it with new dry paper. Too much static electricity is present.
Troubleshooting Probable Causes Solutions The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe the feed rollers until they are clean. For details, refer to Cleaning the Printer. Tray is loaded with mixed paper. Load the tray with only one type and size of paper. Paper Misfeeds Probable Causes The paper is not correctly positioned in the tray. The paper tray is too full. Solutions • Remove the misfed paper and reposition it properly in the tray.
Troubleshooting Probable Causes Solutions Envelopes are loaded incorrectly. You can print envelopes from the Bypass tray or Tray 1. For details, refer to Envelopes. Envelopes are wrinkling. • The heat and pressure of the laser printing process can cause wrinkling. • Use supported envelopes. For details, refer to Guidelines for Printing Envelopes. Note When you load envelopes long-edge feed, ensure that you specify landscape orientation in the print driver.
Troubleshooting Caution The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Contact your local Xerox representative for details.
Troubleshooting • Ensure that the paper type selected in your print driver matches the paper type on which you are printing. • If you have the same size paper loaded in more than one tray, ensure that the proper tray is selected in the print driver. • Store your paper and other media properly for optimum print quality. For details, refer to Paper Storage Guidelines.
Troubleshooting Symptom Probable Causes Faded printouts with multiple The toner cartridges are not colors faded. Xerox® toner cartridges. Solutions Verify that the toner cartridges meet specifications. Replace the cartridges if necessary. The paper being used is out- Replace the paper with a reside the recommended specific- commended size and type, ation range. then confirm that your control panel and print driver settings are correct. For details, refer to Supported Paper.
Troubleshooting Symptom Probable Causes Solutions Color around the edge of printing is incorrect. The color registration is incor- Adjust the color registration. rect. For details, see details, refer to Color Registration. Stray black dots or white areas The paper is outside the recom- Replace the paper with a recom(dropouts). mended specification range. mended size and type, then confirm that your control panel and print driver settings are correct. For details, refer to Supported Paper.
Troubleshooting Symptom Probable Causes Solutions Partial blanks, creased paper, or blotted printing. The paper is damp. Replace the paper. The paper is outside the recom- Replace the paper with a remended specification range. commended size and type. For details, refer to Supported Paper. A printer part is worn or dam- For assistance, go to the Xerox® aged. Support website at www.xerox.com/office/VLC500support. The toner cartridges are not Xerox®toner cartridges.
Troubleshooting Symptom Probable Causes Solutions White lines or streaks running Something is blocking the lens Clean the lens for the affected through only one color. for the affected color. color. For details, refer to Cleaning the Lenses. White line or lines running through all colors. Paper or debris is dragging the • Remove the paper or debris bottom of the transfer belt. from the printer. • Replace the Transfer Belt, which is included in the Maintenance Kit.
Troubleshooting Symptom Probable Causes Solutions Spots or lines appear at regular One or more of the compon- 1. intervals on the prints. ents in the paper path is marking the paper. Print the Repeating Defects pages. At the control panel, touch Device > Support > Support Pages > Repeating Defects. 2. To determine the cause, measure the distance between the print defects. • 27.8 mm (1.1 in.): Drum Cartridge • 52.0 mm (2.1 in.): Drum Cartridge • 94.2 mm (3.7 in.): Drum Cartridge • 82.4 mm (3.24 in.
Troubleshooting Viewing Current Errors on the Control Panel When an error condition occurs, a message appears on the control panel to inform you of the problem. Error messages warn you about printer conditions that prevent the printer from printing or degrade printing performance. If more than one error occurs, only one is displayed on the control panel. Using the Integrated Troubleshooting Tools Your printer has a set of reports that you can print.
Troubleshooting Resource Location Technical support information for your printer, www.xerox.com/office/VLC500support including online technical support, Online Support Assistant, and print driver downloads. Information Pages Print from the control panel. For details, refer to Information Pages. Order supplies for your printer www.xerox.com/office/VLC500supplies Local sales and Technical Customer Support www.xerox.com/office/worldcontacts Printer registration www.xerox.
A Specifications Printer Configurations and Options Available Configurations Standard Configurations with Models C500N and C500DN Option C500N C500DN 2-Sided Printing Not Applicable Standard 550-Sheet Feeder (Up to 4 Trays) Option Option 2000-Sheet High-Capacity Feeder with Casters Option Option Cabinet with Casters Option Option Productivity Kit with 250-GB hard drive Option Option Wireless Network Adapter Option Option CAC Kit/Card Reader Option Option Standard Features Features D
Specifications Features Description • • • • • • • • Tray 1 Optional 550-Sheet Feeder Optional High-Capacity Feeder Output Tray 550 sheets 550 sheets, up to 4 feeders 2000 sheets 500 sheets Maximum Print Size Legal (216 x 356 mm, 8.5 x 14 in.) 2-Sided Printing Capacity for 2-Sided Printing models is up to 176 g/m² from any tray Control Panel 5-inch LCD touch screen with Home and Power/Wake buttons Connectivity • • • • • • • • • Remote Access 3 USB 2.0 (Type A) Ports USB 3.
Specifications Physical Specifications Weights and Dimensions Dimension Configurations without Options Width 427.4 mm (16.8 in.) Depth 465.5 mm (18.3 in.) Height 443.5 mm (17.3 in.) Weight 27.6 kg (60.8 lb.
Specifications Optional Cabinet with Casters Optional High-Capacity Feeder with Casters Height Measurements for Configurations Height Configurations for Optional Feeders Item Base Configur- 1 Optional ation Feeder 2 Optional Feeders 3 Optional Feeders 4 Optional Feeders 812.4 mm (32.0 in.) 935.4 mm (36.8 in.) Configuration View Height 443.4 mm (17.5 in.) 566.4 mm (22.3 in.) 689.4 mm (27.1 in.
Specifications Item No Optional Feeders 1 Optional Feeder Height 533.4 mm (21.0 in.) 656.4 mm (25.8 in.) 2 Optional Feeders 779.4 mm (30.7 in.) 3 Optional Feeders 4 Optional Feeders 902.4 mm (35.5 in.) 1025.4 mm (40.4 in.) Height Configurations for Optional Feeders with Cabinet and Casters Item No Optional Feeders 1 Optional Feeder 2 Optional Feeders 779.4 mm (30.7 in.) 1025.4 mm (40.4 in.) Configuration View Height 902.4 mm (35.5 in.
Specifications Clearance Requirements Clearance Requirements for Standard Configuration Environmental Specifications Temperature • Operating Temperature Range: 10–32°C (50–90°F) • Optimal Temperature Range: 15–28°C (59–82°F) Relative Humidity • Operating Humidity Range: 10–85% • Optimal Humidity Range: 20–70% relative humidity at 28°C (82°F) Note Under extreme environmental conditions, such as 10°C and 85% relative humidity, printing defects can occur due to condensation inside the printer.
Specifications Power Supply Voltage Frequency Current Required 220–240 VAC +/-10% (198–264 VAC) 50 Hz +/-3 Hz 8A Power Consumption • Power Saver Mode (Sleep): 0.9 W • Ready: 75 W • Continuous printing: 730 W Recycling Supplies To return supplies for recycling, follow the instructions that are included with the new supplies. If the instructions or shipping label are not available, go to www.xerox.com/gwa for more information.
Specifications A-8 Xerox® VersaLink® C500 Color Printer User Guide
B Regulatory Information Basic Regulations Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment. United States FCC Regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Information Canada This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Regulatory Information Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
Regulatory Information You can set a longer activation time or completely deactivate the Power Saver mode. This device can take longer to switch to a lower energy level. Note Changing the default Power Saver activation times can result in an overall higher energy consumption of the product. To learn more about Xerox participation in sustainability initiatives, go to: www.xerox.com/about-xerox/environment/enus.html.
Regulatory Information Lärmemission Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO 7779. Importeur Xerox GmbH Hellersbergstraße 2-4 41460 Neuss Deutschland Turkey RoHS Regulation In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEEregulation.” “EEE yönetmeliğine uygundur.” Regulatory Information for 2.4-GHz and 5-GHz Wireless Network Adapter This product contains a 2.
Regulatory Information B-6 Xerox® VersaLink® C500 Color Printer User Guide
C Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Recycling and Disposal In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be segregated from household waste. Private households within EU member states may return used electrical and electronic equipment to designated collection facilities free of charge. Please contact your local disposal authority for information.
Recycling and Disposal Battery Symbol Note This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a manufacturer-approved service facility. Other Countries Please contact your local waste management authority to request disposal guidance.
Recycling and Disposal C-4 Xerox® VersaLink® C500 Color Printer User Guide
