User's Manual

Probable Causes Solutions
Humidity is too high for coated paper.
• Feed paper one sheet at a time.
• Try loading paper in the Bypass tray.
The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe the feed
rollers until they are clean. For details, refer to Cleaning the Printer.
Tray is loaded with mixed paper. Load the tray with only one type and size of paper.
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Probable Causes Solutions
The paper is not correctly positioned in
the tray.
• Remove the misfed paper and reposition it properly in the tray.
• Adjust the paper guides in the tray to match the size of the
paper.
The paper tray is too full. Remove some of the paper. Do not load paper past the fill line.
The paper guides are not correctly
adjusted to the paper size.
Adjust the paper guides in the tray to match the size of the paper.
The tray contains warped or wrinkled
paper.
Remove the paper, smooth it out, and reload it. If it still misfeeds,
do not use that paper.
The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper.
Using paper of the wrong size,
thickness, or type.
Use only Xerox approved paper. For more information, refer to
Supported Paper.
The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe the feed
rollers until they are clean. For more information, refer to Cleaning
the Printer.
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Probable Causes Solutions
The label sheet is facing the wrong
way in the tray.
• Load label sheets according to the instructions from the
manufacturer.
• Load labels in the tray, face up.
• For more information, refer to Labels.
Labels are missing, curled, or pulled
away from the backing sheet.
Do not use any sheet where labels are missing, curled, or pulled
away from the backing sheet.
Xerox
®
VersaLink
®
C500 Color Printer
User Guide
163
Troubleshooting