User Manual

Troubleshooting
Xerox
®
VersaLink
®
C400 Color Printer 163
User Guide
Symptom Probable Causes Solutions
There is a problem with the
toner cartridge for that color.
Check the toner cartridge for damage and
replace if necessary. For assistance, go to the
Xerox
®
Support website at
www.xerox.com/office/VLC400support.
Partial blanks, creased paper, or
blotted printing.
The paper is damp. Replace the paper.
The paper is outside the
recommended specification
range.
Replace the paper with a recommended size
and type. For details, refer to Supported Paper
on page 98.
The printer is worn or damaged.
For assistance, go to the Xerox
®
Support
website at
www.xerox.com/office/VLC400support.
The toner cartridges are not
Xerox
®
toner cartridges.
Verify that the toner cartridges meet
specifications and replace if necessary. For
details, refer to Consumables on page 132.
The paper is impeded in the
paper path.
• Remove any paper or debris from the
paper path.
• Ensure that the trays are pushed in all
the way.
• Ensure that the rear cover is closed
and locked.
Condensation inside the printer
causes partial blanks or creased
paper.
Power on the printer and leave it on for at
least one hour to get rid of the condensation.
For assistance, go to the Xerox
®
Support
website at
www.xerox.com/office/VLC400support.
Vertical blanks appear.
The laser lenses are blocked.
Clean the laser lenses. For details, refer to
Cleaning the Laser Lenses.
The printer is worn or damaged.
For assistance, go to the Xerox
®
Support
website at
www.xerox.com/office/VLC400support.
The toner cartridges are not
Xerox
®
toner cartridges.
Ensure that the toner cartridges meet
specifications and replace if necessary.