User Guide

Troubleshooting
Xerox
®
VersaLink
®
C400 Color Printer 165
User Guide
Symptom Probable Causes Solutions
Spots or lines appear at regular
intervals on the prints.
One or more of the components
in the paper path is marking
the paper.
1. Print the Repeating Defects pages.
At the control panel, touch Device >
Support > Support Pages >
Repeating Defects.
2. To determine the cause, measure the
distance between the print defects.
• 28 mm (1.1 in.) - Drum Cartridge
• 53 mm (2.1 in.) - Drum Cartridge
• 75 mm (3.0 in.) - Drum Cartridge
• 82 mm (3.2 in.) - Fuser
• 95 mm (3.7 in.) - Fuser
• 25 mm (1.0 in.) - Transfer Belt
• 48 mm (1.9 in.) - Transfer Belt
• 57 mm (2.2 in.) - Transfer Belt
• 57 mm (2.2 in.) - Transfer Roller
3. If the repeating defects match one of
these distances, replace that item.
4. If the distance matches the Fuser or
Transfer Roller, call for service or replace
the Maintenance Kit.