Xerox® VersaLink® C400 Color Printer User Guide
© 2017 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Contents 1 Safety 9 Notices and Safety ....................................................................................................................................................... 10 Electrical Safety ............................................................................................................................................................. 11 General Guidelines......................................................................................................................
Contents 3 Customize and Personalize 47 Customize and Personalize Overview .................................................................................................................... 48 Customizing or Personalizing the Home Screen ................................................................................................ 49 Customizing or Personalizing the Apps ................................................................................................................
Contents Print Quality ............................................................................................................................................................ 87 Image Options ....................................................................................................................................................... 88 Image Shift ...................................................................................................................................................
Contents Supplies...........................................................................................................................................................................132 Consumables ........................................................................................................................................................132 Routine Maintenance Items ...........................................................................................................................
Contents Standard Configuration....................................................................................................................................172 Configuration with Optional 550-Sheet Feeder ......................................................................................172 Total Space Requirements...............................................................................................................................173 Clearance Requirements ...............................
Safety 1 This chapter includes: • Notices and Safety .......................................................................................................................................................... 10 • Electrical Safety ................................................................................................................................................................ 11 • Operational Safety ..............................................................................................
Safety Notices and Safety Read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer. Your Xerox® printer and supplies are designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
Safety Electrical Safety This section includes: • General Guidelines........................................................................................................................................................... 11 • Power Cord ......................................................................................................................................................................... 12 • Emergency Turn Off ............................................................................
Safety Power Cord Use the power cord supplied with your printer. • Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet. WARNING: To avoid risk of fire or electrical shock, do not use extension cords, power strips, or power plugs for more than 90 days.
Safety Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer. Operational Guidelines • • • • • • • Do not remove any trays while the printer is printing. Do not open the doors when the printer is printing.
Safety Printer Location • • • • • • • • • • Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight. To find the weight for your printer configuration, refer to Physical Specifications on page 172. Do not block or cover the slots or openings on the printer. These openings are provided for ventilation and to prevent overheating of the printer. Place the printer in an area where there is adequate space for operation and servicing.
Safety Maintenance Safety Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Clean the device with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox® supplies recycling programs, go to www.xerox.com/gwa. WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or flammable when used on electromechanical equipment.
Safety Printer Symbols Symbol Description Warning: Indicates a serious hazard that can result in death or serious injury if not avoided. Hot Warning: Hot surface on or in the printer. Use caution to avoid personal injury. Warning: Moving parts. To avoid personal injury, use caution. Caution: Indicates a mandatory action to take in order to avoid damage to the property. Caution: To avoid damage to the property, be careful not to spill toner when handling the waste cartridge.
Safety Symbol Description Do not use paper attached with staples or any form of binding clip. Do not use folded, creased, curled, or wrinkled paper. Do not use inkjet paper. Do not use transparencies or overhead projector sheets. Do not reload paper previously printed on or used. Do not copy money, revenue stamps, or postage stamps. For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at www.xerox.com/office/VLC400docs.
Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact: United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) Europe: EHS-Europe@xerox.com For product safety information in the United States and Canada, go to www.xerox.com/environment. For product safety information in Europe, go to www.xerox.com/environment_europe.
Getting Started 2 This chapter includes: • Parts of the Printer........................................................................................................................................................... 20 • Power Options ................................................................................................................................................................... 24 • Accessing the Printer..................................................................................
Getting Started Parts of the Printer This section includes: • Front View ........................................................................................................................................................................... 20 • Internal Parts ..................................................................................................................................................................... 21 • Rear View .................................................................
Getting Started Internal Parts 3 2 4 5 1 6 1. Front Door 2. Toner Cartridges 3. Transfer Belt Assembly 4. Waste Cartridge Lock 5. Drum Cartridges 6. Waste Cartridge Rear View 5 4 3 2 1 1. 2. 3. 4. 5. 6. Duplex Unit Transfer Roller Fuser Power Connector Rear Door Left Side Cover 6 7 8 9 10 11 7. Wireless Network Adapter Port Cover 8. USB Port, Type A 9. USB Port, Type B 10. Ethernet Port 11.
Getting Started Control Panel The control panel consists of a touch screen and buttons you press to control the functions available on the printer. The control panel: • Displays the current operating status of the printer. • Provides access to printing features. • Provides access to reference materials. • Provides access to Tools and Setup menus. • Prompts you to load paper, replace supplies, and clear jams. • Displays errors and warnings.
Getting Started Item Name Description NFC Area Near Field Communication (NFC), is a technology that enables devices to communicate when they are within 10 cm (4 in.) of each other. Use the NFC area to obtain a network interface or to establish a TCP/IP connection between your device and the printer. 2 Touch Screen Display The screen displays information and provides access to printer functions. 3 Home Button This button provides access to the Home menu for access to printer features.
Getting Started Power Options The Power/Wake button is a single multifunction button on the control panel. • When used in conjunction with the power switch, the Power/Wake button powers on the printer. • If the printer is already powered on, the Power/Wake button can be used to: − restart the printer − enter or exit sleep mode − enter or exit low-power mode • The Power/Wake button also flashes when the printer is in low-power mode.
Getting Started Restarting, Placing in Sleep Mode, or Powering Off the Printer 1. At the printer control panel, press the Power/Wake button. 2. Select an option. − To restart the printer, touch Restart. − To place the printer in Sleep Mode, touch Sleep. In Sleep Mode, the touch screen goes dark and the Power/Wake button flashes. − To power off the printer, touch Power Off. − If the printer does not respond to a single press of the Power/Wake button, then press and hold the button for 5 seconds.
Getting Started Accessing the Printer Logging In Logging in is the process by which you identify yourself to the printer for authentication. If authentication is set, to access printer features, you log in with your user credentials. Logging In at the Control Panel 1. 2. 3. 4. 5. At the printer control panel, press the Home button. Touch Log In. Type the User Name using the keypad, then touch Enter. If prompted, enter the password, then press Enter. Touch OK.
Getting Started Introduction to Apps Xerox Apps are a gateway to the features and functions of your device. There are standard Apps that are already installed on the device and that appear on the Home screen. There are also Apps that are installed as standard but are hidden when your device is used for the first time. When you log in, the apps that are configured for your personal account appear on the control panel. You can download more Apps for your device from the Xerox® App Gallery.
Getting Started Information Pages Your printer has a set of information pages that you can print. These pages include configuration and font information, demonstration pages, and more. The following Information Pages are available: Name Description Configuration Report The Configuration Report provides printer information including installed options, network settings, port setup, tray information, and more.
Getting Started Configuration Report The Configuration Report provides product information including, installed options, network settings, port setup, tray information, and more. Printing the Configuration Report 1. 2. 3. 4. At the printer control panel, press the Home button. Touch Device > About > Information Pages. Touch Configuration Report. To return to the Home screen, press the Home button.
Getting Started The Embedded Web Server The Embedded Web Server is the administration and configuration software that is installed in the printer. It allows you to configure and administer the printer from a Web browser. The Embedded Web Server requires: • A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux environments. • TCP/IP and HTTP enabled in the printer. • A network-connected computer with a Web browser that supports JavaScript.
Getting Started Installation and Setup For reference: Installation Guide packaged with your printer. Online Support Assistant at www.xerox.com/office/VLC400support Installation and Setup Overview Before you print, ensure that your computer and the printer are plugged in, powered on, and connected. Configure the initial settings of the printer, then install the print driver software and utilities on your computer.
Getting Started Connecting the Printer This section includes: • Selecting a Connection Method ................................................................................................................................. 32 • Connecting to a Computer Using USB..................................................................................................................... 33 • Connecting to a Wired Network ...............................................................................................
Getting Started Connecting to a Computer Using USB • • • Windows 7, Windows 8.1, Windows Server 2008, Windows 10, Windows Server 2008 R2, and Windows Server 2012. Macintosh OS X version 10.9 and later. UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface. To connect the printer to the computer using a USB cable: 1. Connect the B end of a standard A/B USB 2.0 or USB 3.0 cable to the USB Port on the back of the printer. 2.
Getting Started Connecting to a Wireless Network A wireless local area network (WLAN) provides the means to connect two or more devices in a LAN without a physical connection. The printer can connect to a wireless LAN that includes a wireless router or wireless access point. Before connecting the printer to a wireless network, the wireless router must be configured with a service set identifier (SSID) and any necessary credentials.
Getting Started 3. 4. Remove the packaging from the Wireless Network Adapter. To install the Wireless Network Adapter, follow the procedure defined on the instruction sheet provided with the Wireless Network Adapter. CAUTION: Pulling on the adapter can cause damage. After the adapter is installed, remove it only as needed, and as directed in the Wireless Network Adapter removal instructions. For details, refer to Removing the Wireless Network Adapter. 5. Power on the printer.
Getting Started 2. Loosen the bolt that secures the left-side cover. 3. To open the cover, slide it toward the rear of the printer, then away from the printer. 4. Reach into the printer and pull the release lever. Grasp the Wireless Network Adapter with your other hand and carefully pull it away from the printer. CAUTION: Do not use force to pull on the Wireless Network Adapter. If the latch is released properly, the adapter pulls out easily. Pulling on a secured adapter can damage it.
Getting Started 5. To reinstall the Wireless Network Adapter Port Cover, insert the tab into the small slot. Gently press the port cover against the back of the printer until the cover latches into place. 6. Place the left-side cover into position, then slide it toward the front of the printer. 7. To tighten the cover, turn the bolt to the right.
Getting Started 8. Connect the printer to your computer with a USB cable or through the network using an Ethernet cable. 9. Power on the printer. Note: If the printer was installed previously in a wireless network environment, it could retain setup and configuration information from that environment. To prevent the printer from attempting to connect to the previous network, reset the wireless settings. For more information, refer to the System Administrator Guide at www.xerox.com/office/VLC400docs.
Getting Started Initial Printer Setup Before installing the printer software, verify that the printer is set up correctly. Setup includes enabling the optional features and assigning an IP address for the Ethernet network connection. The installation wizard starts automatically the first time the printer is started.
Getting Started 2. In the Embedded Web Server, click Home > Connectivity. Note: If this feature does not appear, log in as a system administrator. 3. 4. For Mobile Printing, click AirPrint™. To enable AirPrint™, click the Enable toggle button. Note: AirPrint™ is enabled by default when IPP and Bonjour (mDNS) are both enabled. − − − 5. 6. To change the printer name, in the Name field, enter a new name. To enter a location for the printer, in the Location field, enter the location of the printer.
Getting Started Installing the Software This section includes: • Operating System Requirements ............................................................................................................................... 41 • Installing the Print Drivers for a Windows Network Printer ............................................................................. 41 • Installing the Print Drivers for a Windows USB Printer......................................................................................
Getting Started 11. If desired, set the printer as the default printer. Note: Before selecting Share Printer, contact your system administrator. 12. To complete the installation, click Finish, then click Close. Installing the Print Drivers for a Windows USB Printer 1. Insert the Software and Documentation disc into the appropriate drive on your computer. 2. 3. 4. 5. 6. 7. If the installer does not start automatically, navigate to the drive, and double-click the Setup.exe installer file.
Getting Started Adding the Printer For networking, set up your printer using Bonjour (Rendezvous), or connect using the IP address of your printer for an LPD/LPR connection. For a non-network printer, create a desktop USB connection. To add the printer using Bonjour: 1. From the computer Applications folder or from the dock, open System Preferences. 2. Click Printers & Scanners. The list of printers appears on the left of the window. 3. Under the list of printers, click the plus button (+). 4.
Getting Started Installing Drivers and Utilities for UNIX and Linux For details on installing print drivers and utilities for UNIX and Linux, refer to UNIX and Linux Printing on page 76. Installing the Printer as a Web Service on Devices Web Services on Devices (WSD) allow a client to discover and access a remote device and its associated services across a network. WSD supports device discovery, control, and use. To install a WSD printer using the Add Device Wizard: 1.
Getting Started More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/VLC400docs Recommended Media List United States: www.xerox.com/rmlna European Union: www.xerox.com/rmleu Technical support information for your printer; including online technical support, Online Support Assistant, and print driver downloads. www.xerox.
Customize and Personalize 3 This chapter includes: • Customize and Personalize Overview ....................................................................................................................... 48 • Customizing or Personalizing the Home Screen ................................................................................................... 49 • Customizing or Personalizing the Apps..............................................................................................................
Customize and Personalize Customize and Personalize Overview This chapter provides information on how to customize and personalize your device to meet the specific demands of your workflows. You can Customize your Apps, hide, or show Apps on the Home screen, and rearrange the order to suit your job priorities. Customization enables users to work more productively. When individual user accounts are configured on the device, you can Personalize the device to meet specific user needs.
Customize and Personalize Customizing or Personalizing the Home Screen To hide or show an App on the Home screen: 1. At the printer control panel, press the Home button. 2. Touch Customize. 3. To display an installed, but hidden App: a. Touch +. b. Touch the App that you want to appear on the control panel. c. Touch Done. 4. To hide an installed App: a. For the desired App, touch X. b. Touch Done. 5. Verify that only the desired Apps are displayed on the Home screen.
Customize and Personalize Customizing or Personalizing the Apps Customization enables you to modify the features available, delete a saved preset, or remove customized settings applied to an App. Customizing or Personalizing the Feature List To customize the Features list for an App: 1. At the printer control panel, press the Home button. 2. Touch the App required. 3. Scroll to the bottom, then touch Customize. 4. Touch Feature List.
Customize and Personalize Deleting a Saved Preset To delete a saved preset: 1. At the printer control panel, press the Home button. 2. Touch the App required. 3. Scroll to the bottom, then touch Customize. 4. Touch Presets. 5. Touch the Trash icon that corresponds with the preset that you want to delete. 6. At the prompt, touch Delete. 7. Touch Done. Removing App Customization To remove the current App customization settings: 1. At the printer control panel, press the Home button. 2.
4 Xerox® Apps This chapter includes: • Xerox® App Gallery .......................................................................................................................................................... 54 • Device ................................................................................................................................................................................... 57 • Jobs................................................................................................
Xerox® Apps Xerox® App Gallery This section includes: • Xerox® Apps Gallery Overview .................................................................................................................................... 54 • Creating a Xerox® App Gallery Account .................................................................................................................. 55 • Logging in to your Xerox® App Gallery Account ....................................................................................
Xerox® Apps Creating a Xerox® App Gallery Account With an App Gallery account, you have direct access to all the available Apps for your device. An App Gallery account allows you to view and acquire Apps, install Apps on your device, and manage your Apps and licenses. An App Gallery account can be setup using the control panel or the Embedded Web Server. For information about accessing the Embedded Web Server, refer to Getting Started on page 30.
Xerox® Apps Logging in to your Xerox® App Gallery Account When you are logged in to the App Gallery, you can browse available Apps, and install and update Apps. To log in to your App Gallery Account: 1. At the printer control panel, press the Home button. 2. Touch Xerox® App Gallery. 3. Enter your User Name using the touch screen keypad, then touch Enter. 4. Enter your Password using the touch screen keypad, then touch Enter. 5. Touch Log In. The Xerox® App Gallery appears.
Xerox® Apps Device This section includes: • Device Overview ............................................................................................................................................................... 57 • About .................................................................................................................................................................................... 59 • Supply Status ................................................................................
Xerox® Apps Device Options The following Device options are available: Option Description Language Language allows you to set the language that appears on the control panel display. About The About option provides an overview of your device and its current settings and status. You can access information pages and reports using this option. Software Update Use this option to check for software updates and configure update settings.
Xerox® Apps About The About option provides an overview of your device and its current settings and status. You can access information pages and reports using this option. Information Pages Your printer has a set of information pages that you can print. These pages include configuration and font information, demonstration pages, and more.
Xerox® Apps Supply Status You can check the status and percentage of life remaining for your printer supplies at the control panel or from the Embedded Web Server. When printer supplies near their replacement time, warning alerts appear on the control panel. You can customize the alerts that appear on the control panel and configure email alert notifications. To check the supplies status at the control panel: 1. To view status information for the printer supplies, touch Device > Supplies. 2.
Xerox® Apps Billing and Usage Counters The Billing/Usage menu displays the total number of impressions that the printer generated or printed during its lifetime. You cannot reset the counters. A page is counted as one side of a sheet of paper. For example, a sheet of paper that is printed on two sides counts as two impressions. To view the Billing and Usage Counters: 1. At the printer control panel, press the Home button. 2. Touch Device > Billing/Usage. 3.
Xerox® Apps Jobs This section includes: • Jobs Overview .................................................................................................................................................................... 62 • Managing Jobs.................................................................................................................................................................. 62 • Managing Special Job Types .............................................................................
Xerox® Apps To view, print, or delete saved and secure jobs: 1. At the printer control panel, press the Home button. 2. To view a list of active and completed jobs, touch Jobs. 3. To view a list of specific job types, touch an option. − To view Saved Jobs, touch Saved Jobs. To print the job, touch the job, enter the quantity, then touch OK. To delete the job, touch the Trash icon, then touch Delete. − To view Personal jobs, touch Personal & Secure Jobs.
Xerox® Apps To print a Saved Job: 1. In your software application, access the print settings. For most software applications, press CTRL+P for Windows or CMD+P for Macintosh. 2. Select your printer, then open the print driver. − For Windows, click Printer Properties. Depending on your application, the title of the button can vary. − For Macintosh, in the Print window, click Preview, then select Xerox Features. 3. For Job Type, select Saved Job. 4.
Xerox® Apps To release a Secure Print job: 1. At the printer control panel, press the Home button. 2. Touch Jobs. 3. To view Secure Print jobs, touch Personal & Secure Jobs. 4. Touch your folder. 5. Enter the passcode number, then touch OK. 6. Select an option: − To print a Secure Print job, touch the job. − To print all the jobs in the folder, touch Print All. − To delete a Secure Print job, touch the Trash icon, then at the prompt, touch Delete. − To delete all the jobs in the folder, touch Delete All.
Xerox® Apps To release a Personal Print job: 1. At the printer control panel, press the Home button. 2. Touch Jobs. 3. To view Personal Print jobs, touch Personal & Secure Jobs. 4. Touch your folder. 5. If prompted for a passcode, touch Skip. Note: When your folder contains Secure Print jobs and Personal Print jobs, the passcode prompt appears. 6. 7. Select an option. − To print a Personal Print job, touch the job. − To print all the jobs in the folder, touch Print All.
Xerox® Apps To release a Sample Set: 1. At the printer control panel, press the Home button. 2. To view available jobs, touch Jobs. 3. Touch the Sample Set job. Note: The Sample Set file description shows the job as Held for Future Printing, and shows the number of remaining copies of the job. 4. 5. Select an option. − To print the remaining copies of the job, touch Release. − To delete the remaining copies of the job, touch Delete. To return to the Home screen, press the Home button.
Xerox® Apps Print From USB This section includes: • Print From USB Overview .............................................................................................................................................. 68 • Printing From a USB Flash Drive ................................................................................................................................ 68 Print From USB Overview Use the Print From USB feature to print jobs already stored on a USB stick.
Xerox® Apps 6. 7. 8. Select the paper supply, quantity, output color, and 2-sided printing options. Touch Print. When you are finished, remove the USB Flash drive. To print from a USB Flash drive that is already inserted in the printer: 1. If the USB Flash drive is already in the USB memory port, press the Home button. 2. Touch Print from USB. Note: If this feature does not appear, enable the feature or contact the system administrator. For details, refer to the System Administrator Guide at www.xerox.
Printing 5 This chapter includes: • Printing Overview ............................................................................................................................................................. 72 • Selecting Printing Options ............................................................................................................................................ 73 • Printing From a USB Flash Drive ........................................................................................
Printing Printing Overview Before printing, your computer and the printer must be plugged in, turned on, and connected. Ensure that you have the correct print driver software installed on your computer. For details, refer to Installing the Software on page 41. 1. Select the appropriate paper. 2. Load paper in the appropriate tray. On the printer control panel, specify the size, color, and type. 3. Access the print settings in your software application.
Printing Selecting Printing Options This section includes: • Print Driver Help................................................................................................................................................................ 73 • Windows Printing Options ............................................................................................................................................ 74 • Macintosh Printing Options .....................................................................
Printing Windows Printing Options Selecting Printing Options for an Individual Job for Windows To use special printing options for a particular job, you can change the Printing Preferences before sending the job to the printer. 1. With the document open in your software application, access the print settings. For most software applications, click File > Print or press CTRL+P for Windows. 2. Select your printer and click the Properties or Preferences button to open the Printing Preferences window.
Printing Selecting Printing Defaults in Windows for a Shared Network Printer 1. Navigate to the list of printers on your computer: − For Windows Server 2008 and later, click Start > Settings > Printers. − For Windows 7, click Start > Devices and Printers. − For Windows 8, click Start > Control Panel > Devices and Printers. − For Windows 10, click the Windows Start icon > Settings > Devices > Printers & Scanners. Scroll down in the window, then under Related settings, click Devices and printers.
Printing Macintosh Printing Options Selecting Printing Options for Macintosh To use specific printing options, change the settings before sending the job to the printer. 1. With the document open in your application, click File > Print. 2. Select your printer. 3. In the Print window, click Preview, then select Xerox Features. Note: To see all printing options, click Show Details. 4. 5. Select any other required printing options from the lists. Click Print to send the job to the printer.
Printing Xerox® Printer Manager Xerox® Printer Manager is an application that allows you to manage and print to multiple printers in UNIX and Linux environments. Xerox® Printer Manager allows you to: • Configure and check the status of network connected printers. • Set up a printer on your network as well as monitor the operation of the printer once installed. • Perform maintenance checks and view supplies status at any time.
Printing Launching Xerox® Printer Manager To launch Xerox® Printer Manager, do one of the following tasks. • For UNIX, log in as root. From a terminal window, type xosdprtmgr, then press Enter or Return. • For Linux, type sudo xeroxprtmgr, then press Enter or Return. Printing with xeroxprint Xerox has its own print command.
Printing Mobile Printing Options This printer can print from iOS and Android mobile devices. Printing with Wi-Fi Direct You can connect to your printer from a Wi-Fi mobile device, such as a tablet, computer, or smart phone, using Wi-Fi Direct. For details, refer to Connecting with Wi-Fi Direct on page 38. For details on using Wi-Fi Direct, refer to the documentation provided with your mobile device. Note: Depending on which mobile device you are using, the printing procedure varies.
Printing Printing From a USB Flash Drive You can print a file stored on a USB Flash drive. The USB port is on the front of the printer. Notes: • • If the device is in Power Saver mode, before proceeding with the Print job, to wake the device, press the Power Saver button. Only USB Flash drives formatted to the typical FAT32 file system are supported. To print from a USB Flash drive: 1. Insert the USB Flash drive into the USB memory port on the printer. 2.
Printing Printing Features This section includes: • Managing Jobs.................................................................................................................................................................. 81 • Printing Special Job Types ............................................................................................................................................ 82 • Selecting Paper Options for Printing.....................................................................
Printing To view, print, or delete jobs: 1. At the printer control panel, press the Home button. 2. To view a list of active and completed jobs, touch Jobs. 3. To view a list of specific job types, touch an option. − To view Saved Jobs, touch Saved Jobs. To print the job, touch the job, enter the quantity, then touch OK. To delete the job, touch the Trash icon, then touch Delete. − To view Personal jobs, touch Personal & Secure Jobs. To print the jobs, touch the folder, then touch Print All, or Delete All.
Printing To release a Saved Job: 1. At the printer control panel, press the Home button. 2. Touch Jobs. 3. To view Saved Jobs, touch Saved Jobs. 4. To print a Saved Job, touch the job name, enter the quantity, then touch OK. 5. To delete the document after printing, for that job, touch the Trash icon, then at the prompt, touch Delete. 6. To return to the Home screen, press the Home button. Secure Print Use Secure Print to print sensitive or confidential information.
Printing Personal Print Personal Print allows you to store a document in the printer, then print it from the control panel. Note: This feature is only available on a Windows computer printing to a network printer. Personal Print is a type of saved job with these features: • A Personal Print job appears in a folder named after the user ID associated with the print job. • A Personal Print job does not use a passcode. • Any user can print or delete a Personal Print job.
Printing Sample Set The Sample Set job type prints one copy of a multiple-copy print job before printing the remaining copies. After reviewing the sample set, you can either print the remaining copies or delete them at the printer control panel. Sample Set is a type of saved job with these features: • A Sample Set job appears in a folder named after the user ID associated with the print job. • A Sample Set job does not use a passcode. • Any user can print or delete a Sample Set job.
Printing Selecting Paper Options for Printing There are two ways to select the paper for your print job. You can let the printer select which paper to use based on the document size, paper type, and paper color you specify. You can also select a specific tray loaded with the desired paper. • For Windows, paper options are in the Paper field on the Printing Options tab. • For Macintosh, in the Print window, in Xerox Features, paper options are in the Paper field for Paper/Output.
Printing Printing on Both Sides of the Paper Printing a 2-Sided Document If your printer supports Automatic 2-Sided Printing, the options are specified in the print driver. The print driver uses the settings for portrait or landscape orientation from the application for printing the document. Note: Ensure that the paper size and weight are supported. For details, refer to Supported Paper Sizes and Weights for Automatic 2-Sided Printing.
Printing Image Options Image options controls the how the printer uses color to produce your document. The Windows PostScript print driver and the Macintosh print drivers provide the widest range of color controls and corrections on the Image Options tab. • For Windows, Color Corrections and Color Adjustment are on the Image Options tab. • For Macintosh, in the Print window, in Xerox Features, Color Options is on the Paper/Output list.
Printing Color Cast Use Color Cast settings to adjust the amount of a selected color in the print job while preserving lightness. The following options are available: • The Cyan to Red option allows you to adjust the color balance between cyan and red. For example, when you increase the cyan levels, the red levels decrease. • The Magenta to Green option allows you to adjust the color balance between magenta and green. For example, when you increase the magenta levels, the green levels decrease.
Printing When you print booklets using the Windows PostScript or Macintosh driver, you can specify the gutter and creep. • Gutter: Specifies the horizontal distance in points between the page images. A point is 0.35 mm (1/72 in.). • Creep: Specifies how much the page images shift outward in tenths of a point. Shifting compensates for the thickness of the folded paper, which can cause the page images to shift outward slightly when folded. You can select a value from zero to 1 point.
Printing Printing Insert Pages You can add blank or pre-printed insert pages before page one of each document or after designated pages within a document. Adding an insert after designated pages within a document separates sections, or acts as a marker or placeholder. Ensure that you specify the paper to use for the insert pages. • Insert Options provides the options to place an insert After Page X, where X is the specified page, or Before Page 1.
Printing Printing Watermarks for Windows A watermark is special purpose text that can be printed across one or more pages. For example, you can add a word like Copy, Draft, or Confidential as a watermark instead of stamping it on a document before distribution. Note: This feature is only available on a Windows computer printing to a network printer. To print a watermark: 1. In the print driver, click the Document Options tab. 2. Click the Watermark tab. 3. From the Watermark menu, select the watermark.
Printing Orientation Orientation allows you to select the direction that the page prints. • For Windows, the Orientation tab is on the Document Options tab. Note: The orientation setting in your application print dialog box may override the orientation options in the print driver. • For Macintosh, Orientation options are in the Print window for Preview. The following options are available: • Portrait: Orients the paper so that the text and images print across the short dimension of the paper.
Printing Using Custom Paper Sizes This section includes: • Printing on Custom Paper Sizes .................................................................................................................................. 94 • Defining Custom Paper Sizes ....................................................................................................................................... 94 You can print on custom paper sizes that are within the minimum and maximum size range supported by the printer.
Printing Creating and Saving Custom Paper Sizes in the Print Driver You can print custom-size paper from any paper tray. Custom-size paper settings are saved in the print driver and are available for you to select in all your applications. For detail on supported paper sizes for each tray, refer to Supported Custom Paper Sizes on page 101. To create and save custom sizes for Windows: 1. In the print driver, click the Printing Options tab. 2.
Paper and Media 6 This chapter includes: • Supported Paper ............................................................................................................................................................... 98 • Loading Paper .................................................................................................................................................................102 • Printing on Special Paper ..............................................................................
Paper and Media Supported Paper This section includes: • Recommended Media .................................................................................................................................................... 98 • Ordering Paper .................................................................................................................................................................. 98 • General Paper Loading Guidelines ..................................................................
Paper and Media Paper That Can Damage Your Printer Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer.
Paper and Media Supported Paper Types and Weights Trays Paper Types Weights All Trays Recycled 60–105 g/m² 2-Sided 60–163 g/m²² Bond Hole-Punched Letterhead Plain Pre-Printed 75–105 g/m² Lightweight Cardstock Lightweight Glossy Cardstock 106–163 g/m² Cardstock Glossy Cardstock 164–220g/m² Envelopes Labels 60–220g/m² Bypass Tray Supported Standard Paper Sizes Tray European Standard Sizes North American Standard Sizes All Trays A4 (210 x 297 mm, 8.3 x 11.7 in.) A5 (148 x 210 mm, 5.8 x 8.
Paper and Media Supported Custom Paper Sizes Tray Number Paper Sizes Tray 1 Minimum: 148 x 210 mm (5.8 x 8.3 in.) Maximum: 216 x 356 mm (8.5 x 14 in.) Tray 2 Minimum: 148 x 210 mm (5.8 x 8.3 in.) Maximum: 216 x 356 mm (8.5 x 14 in.) Bypass Tray Minimum: 76.2 x 127 mm (3 x 5 in.) Maximum: 216 x 356 mm (8.5 x 14 in.) 2-Sided Printing Minimum: 148 x 210 mm (5.8 x 8.3 in.) Maximum: 216 x 356 mm (8.5 x 14 in.) Cardstock You can print Cardstock up to 220 g/m² from any tray.
Paper and Media Loading Paper This section includes: • Changing Paper Settings.............................................................................................................................................102 • Loading Paper in Trays 1 and 2 ................................................................................................................................103 • Loading Paper in the Bypass Tray ........................................................................................
Paper and Media Loading Paper in Trays 1 and 2 You can adjust the length of the paper tray to accommodate A4, Letter (8.5 x 11 in.), and Legal (8.5 x 14 in.) paper sizes. To load paper in Trays 1 and 2: 1. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then pull it out. 2. 3. At the back of the paper tray, press the paper lift tray down until it locks. Adjust the paper length and width guides as illustrated. 4.
Paper and Media 5. Load paper into the tray with the print side face up. − Load hole-punched paper with the holes to the left. − For 1-sided printing, load letterhead paper face up with the top of the paper toward the back of the tray. − For 2-sided printing, load letterhead and pre-printed paper face down with the top edge feeding into the printer. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. 6.
Paper and Media Notes: • 8. If the tray does not go all the way in, ensure that the paper lift at the back of the tray is locked down. • To avoid paper jams, do not remove the paper cover while printing is in progress. • If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. • To confirm the same paper size, type, or color, touch OK. • To select a new paper size, type or color, touch the current setting, then select a new setting.
Paper and Media Loading Paper in the Bypass Tray The Bypass Tray supports the widest variety of media types. It is intended primarily for small-quantity jobs that use special media. To load paper in the bypass tray: 1. Open the bypass tray. If the bypass tray is loaded with paper already, remove any paper that is a different size or type. 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray.
Paper and Media 4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. 5. Load the paper in the tray. Load hole-punched paper with the holes to the left.
Paper and Media 6. Adjust the width guides until they touch the edges of the paper. 7. If the control panel prompts you, verify the size, type, and color on the screen. If you are not prompted, change the paper settings. a. At the printer control panel, press the Home button. b. Touch Device > Paper Trays. c. In the Paper Trays menu, touch the bypass tray icon. • To select a paper or envelope size, touch the current size setting, then select a size.
Paper and Media Configuring Trays 1 or 2 for the Paper Length You can adjust the lengths of trays 1 and 2 to accommodate A4, Letter (8.5 x 11 in.), and Legal (8.5 x 14 in.) paper sizes. In the Legal length settings, the trays protrude from the front of the printer. To change Trays 1 and 2 to match the paper length: 1. Remove all paper from the tray. 2. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then pull it out. 3. Configure the tray.
Paper and Media Printing on Special Paper This section includes: • Envelopes ..........................................................................................................................................................................110 • Labels ..................................................................................................................................................................................
Paper and Media Loading Envelopes in the Bypass Tray 1. Open the bypass tray. \ 2. Move the width guides to the edges of the tray. Note: If you do not load envelopes in the bypass tray right after they have been removed from the packaging, they can bulge. Flatten them to avoid jams. 3. To load envelopes, select an option: − For Number 10 envelopes, load the envelopes with the short edge going into the printer, flaps down, and flaps to the right.
Paper and Media − − 112 For Monarch or DL envelopes, do one of the following. If the envelopes wrinkle, try another option. • Insert envelopes with the short edge going into the printer, flaps down, and flaps to the right. • Insert envelopes with the print side up, flaps open and down, and the bottom of the envelope going into the printer. • Insert the envelopes with the short edge feeding into the printer, flaps down, and flaps to the right. For C5 envelopes, do one of the following steps.
Paper and Media • Insert envelopes with the print side up, flaps open and down, and the bottom of the envelope going into the printer. • Insert envelopes with the print side up, flaps closed and down, and going into the printer. Note: For envelopes to print correctly, when you load envelopes with the flaps open, in the print driver, select Portrait, Landscape, or Rotated Landscape, as needed. To flip the images, in the print driver, select Rotate Image 180 Degrees. 4. 5.
Paper and Media Labels You can print labels from the bypass tray only. Guidelines for Printing Labels • • • • • • • • • • Use labels designed for laser printing. Do not use vinyl labels. Do not feed a sheet of labels through the printer more than once. Do not use dry gum labels. Print only on one side of the sheet of labels. Use full sheet labels only. Store unused labels flat in their original packaging. Leave the sheets of labels inside the original packaging until ready to use.
Paper and Media Loading Labels in the Bypass Tray 1. Remove all paper from the bypass tray. 2. 3. Load Labels in the bypass tray, face up, with the top edge of the page feeding into the printer first. Adjust the width guides until they touch the edges of the paper. 4. If the control panel prompts you, verify the size, type and color on the screen. If you are not prompted, change the paper settings. a. At the printer control panel, press the Home button. b. Touch Device > Paper Trays. c.
Maintenance 7 This chapter includes: • General Precautions ......................................................................................................................................................118 • Cleaning the Printer ......................................................................................................................................................119 • Adjustments and Maintenance Procedures ...............................................................................
Maintenance General Precautions CAUTION: When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly into any area. Use supplies and cleaning materials only as directed in this documentation. WARNING: Keep all cleaning materials out of the reach of children. WARNING: Do not use pressurized spray cleaning aids on or in the printer. Some pressurized sprays contain explosive mixtures and are not suitable for use in electrical applications.
Maintenance Cleaning the Printer This section includes: • Cleaning the Exterior of the Printer ........................................................................................................................119 • Cleaning the Interior ....................................................................................................................................................119 Cleaning the Exterior of the Printer Clean the exterior of the printer once a month.
Maintenance WARNING: If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some toner remains on your clothes, use cool water, not hot, to rinse off the toner. If toner gets on your skin, wash it off with cool water and a mild soap. If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. CAUTION: Be careful not to spill toner when handling the waste cartridge. 1. Power off the printer. 2. Remove the waste cartridge: a.
Maintenance c. Grasp the handle of the waste cartridge, then pull it out. To prevent toner spills, keep the openings of the cartridge facing up. Notes: • • Be careful not to spill toner when handling the waste cartridge. After removing the waste cartridge, do not touch the area shown in the illustration. d. Place the removed waste cartridge on a level surface.
Maintenance 3. 122 Clean the laser lenses: a. Remove the cleaning rod from inside of the printer. b. Insert the cleaning rod into one of the four cleaning holes until it stops, then move the rod in and out to the full extent two more times. c. d. Repeat the procedure for the holes in the other three slots. Return the cleaning rod to its original location.
Maintenance 4. Insert the waste cartridge. Note: If the waste cartridge does not fit into place properly, ensure that the cleaning rod is inserted fully. a. To lock the waste cartridge, rotate the waste cartridge lock lever 90 degrees clockwise. b. Close the right side door.
Maintenance Cleaning the Color Toner Density Sensor If the print or color density is too light, missing, or the background is foggy, clean the density sensor. To clean the color toner density sensor: 1. Power off the printer. 2. Push down on the rear door release and pull open the door. 3. Remove the waste cartridge: a. Open the right side door.
Maintenance b. To unlock the waste cartridge, rotate the waste cartridge lever 90 degrees counterclockwise. c. Grasp the handle of the waste cartridge, then pull it out. To prevent toner spills, keep the openings of the cartridge facing up. Notes: • • Be careful not to spill toner when handling the waste cartridge. After removing the waste cartridge, do not touch the area shown in the illustration. d. Place the removed waste cartridge on a level surface.
Maintenance CAUTION: To avoid toner spills or malfunction, do not lay the waste cartridge on its side 4. 126 Clean the color toner density sensor: a. Open the top cover. b. Grasp the handles on the top of the transfer belt, then pull to remove it from the printer. c. At the rear of the printer, use a dry cotton swab to clean the color toner density sensor.
Maintenance 5. d. At the front of the printer, reinsert the transfer belt into the printer. e. Close the top cover. Insert the waste cartridge. Note: If the waste cartridge does not fit into place properly, ensure that the cleaning rod is inserted fully. a. To lock the waste cartridge, rotate the waste cartridge lock lever 90 degrees clockwise.
Maintenance b. 6. 128 Close the right side door. Close the rear door.
Maintenance Adjustments and Maintenance Procedures This section includes: • Color Registration ..........................................................................................................................................................129 • Performing a Color Calibration .................................................................................................................................129 • Adjusting Paper Registration ............................................................
Maintenance Adjusting Paper Registration Use Adjust Paper Registration to adjust the placement of the printed image on the page. The adjustment allows you to place the top, bottom, left, and right margins exactly where you want. You can specify the image position on both the front and back sides of the paper, for each installed paper tray. Verifying Paper Registration 1. 2. 3. 4. 5. 6. 7. 8. 9. At the printer control panel, press the Home button. Log in as administrator.
Maintenance Performing a Paper Registration Adjustment 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. At the printer control panel, press the Home button. Log in as administrator. For details, refer to Logging In as the Administrator. Touch Device > Support > Image Position. To adjust registration, select the source paper tray. a. Touch Paper Supply. b. Touch the desired tray. Using the chart printed in Verifying Paper Registration, select the side for registration. a.
Maintenance Supplies This section includes: • Consumables ...................................................................................................................................................................132 • Routine Maintenance Items ......................................................................................................................................132 • Ordering Supplies ....................................................................................................
Maintenance Ordering Supplies When to Order Supplies A warning appears on the control panel when supplies near their replacement time. Verify that you have replacements on hand. It is important to order these items when the messages first appear to avoid interruptions to your printing. An error message appears on the control panel when supplies must be replaced. Order supplies from your local reseller or go to www.xerox.com/office/VLC400supplies. CAUTION: Use of non-Xerox supplies is not recommended.
Maintenance To set up email alerts: 1. To set up alerts to send to an email address, touch Device > Supplies > Email Alerts. 2. To enter an email address, touch Add Email, then touch Enter Email Address. 3. Use the touch screen keyboard to enter an email address, or select an entry from the Address Book, then touch OK. 4. Add more email addresses if necessary. 5. To customize the alerts for each supply item, to enable or disable an alert, touch the toggle button. 6. To exit the menu, touch OK. 7.
Maintenance Toner Cartridges This section includes: • General Precautions ......................................................................................................................................................135 • Replacing a Toner Cartridge ......................................................................................................................................135 General Precautions WARNINGS: • • When replacing a toner cartridge, be careful not to spill the toner.
Maintenance Managing the Printer This section includes: • Viewing the Meter Reading........................................................................................................................................136 • Printing the Billing Summary Report ......................................................................................................................
Maintenance Moving the Printer WARNINGS: • • • To lift the printer, always use at least two people to grasp the hand holds on each side of the printer. To prevent you from dropping the printer or injury, lift the printer firmly by gripping the recessed areas on both sides of the printer. Never lift the printer by gripping any other areas. If the optional 550-Sheet Feeder is installed, uninstall it before you move the printer.
Maintenance 4. Lift and carry the printer as shown in the illustration. Notes: • • When moving the printer, do not tilt it more than 10 degrees in any direction. Tilting the printer more than 10 degrees can cause toner spillage. When moving the printer over a long distance, remove the drum cartridge and toner cartridges to prevent toner from spilling.
Troubleshooting 8 This chapter includes: • General Troubleshooting.............................................................................................................................................140 • Paper Jams .......................................................................................................................................................................145 • Print-Quality Problems ..........................................................................................
Troubleshooting General Troubleshooting This section includes: • Printer Does Not Power On .........................................................................................................................................140 • Printer Resets or Powers Off Frequently ................................................................................................................141 • Printer Does Not Print.................................................................................................
Troubleshooting Printer Resets or Powers Off Frequently Probable Causes Solutions The power cord is not plugged into the outlet correctly. Power off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then power on the printer. A system error occurred. Power off the printer, then power on again. Print the Error History Report. For details, refer to Printing the Error History Report on page 167. If the error persists, contact your Xerox representative.
Troubleshooting Probable Causes Solutions There is a network-connectivity issue. If the printer is connected to a network: a. Verify that the Ethernet cable is connected to the printer. b. On the printer Ethernet connector, verify that the green LED is On. If not, reseat both ends of the Ethernet cable. c. Examine the TCP/IP address in the Communication section of the Configuration Report. For details, refer to Printing the Configuration Report on page 29. d. If the TCP/IP address is 0.0.0.
Troubleshooting Document Prints From Wrong Tray Probable Causes Solutions Application and print driver have conflicting tray selections. 1. Check the tray selected in the print driver. 2. Go to the page setup or printer settings of the application from which you are printing. 3. Set the paper source to match the tray selected in the print driver or set the paper source to Automatically Select.
Troubleshooting Condensation has Formed Inside the Printer Moisture can condense inside a printer where the humidity is above 85% or when a cold printer is located in a warm room. Condensation can form in a printer after it has been sitting in a cold room that is heated quickly. Probable Causes Solutions The printer has been sitting in a cold room. Allow the printer to operate for several hours at room temperature. The relative humidity of the room is too high. • Reduce the humidity in the room.
Troubleshooting Paper Jams This section includes: • Locating Paper Jams .....................................................................................................................................................145 • Minimizing Paper Jams ................................................................................................................................................146 • Clearing Paper Jams.............................................................................................
Troubleshooting Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. The following can cause paper jams: • Selecting the incorrect paper type in the print driver. • Using damaged paper. • Using unsupported paper. • Loading paper incorrectly. • Overfilling the tray. • Adjusting the paper guides improperly.
Troubleshooting Clearing Paper Jams This section includes: • Clearing Paper Jams from the Bypass Tray .........................................................................................................147 • Clearing Paper Jams from the Tray 1 Area ..........................................................................................................150 • Clearing Paper Jams from the Tray 2 Area ........................................................................................................
Troubleshooting 3. Pull out Tray 1 until it stops. 4. To remove the tray, lift the front of it slightly, then pull it out of the printer. 5. Remove the jammed paper. 6. Insert Tray 1 into the printer, then push it in all the way.
Troubleshooting Note: If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 7. Insert the Bypass Tray completely into the printer. 8. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings. − To confirm the same paper size, type, or color, touch OK. − To select a new paper size, type or color, touch the current setting, then select a new setting. When finished, touch OK.
Troubleshooting Clearing Paper Jams from the Tray 1 Area To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. 3. Pull out Tray 1 until it stops.
Troubleshooting 4. To remove the tray, lift the front of it slightly, then pull it out of the printer. 5. Remove the jammed paper. 6. Remove any crumpled paper from the tray and any remaining paper jammed in the printer.
Troubleshooting 7. Insert Tray 1 into the printer, then push it in all the way. Note: If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 8. Insert the Bypass Tray completely into the printer. 9. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings. − To confirm the same paper size, type, or color, touch OK.
Troubleshooting Clearing Paper Jams from the Tray 2 Area To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Pull out Tray 2 until it stops. 2. To remove the tray, lift the front of it slightly, then pull it out of the printer. 3. Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer.
Troubleshooting 4. Insert Tray 2 into the printer, then push it in all the way. Note: If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 5. 6. 154 When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings. − To confirm the same paper size, type, or color, touch OK. − To select a new paper size, type, or color, touch the current setting, select a new setting then touch OK.
Troubleshooting Clearing Paper Jams from the Fuser Area To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Push down on the rear door release and pull open the door. 2. If paper is jammed in the Fuser, raise both green levers to open the Fuser. 3. To open the paper guide, raise the green handle.
Troubleshooting 4. Remove any jammed paper from the back of the printer. 5. Close the paper guide on the Fuser. 6. Lower the green levers to their original position. 7. Close the rear door.
Troubleshooting Troubleshooting Paper Jams This section includes: • Multiple Sheets Pulled Together ..............................................................................................................................157 • Paper Misfeeds................................................................................................................................................................157 • Label and Envelope Misfeeds .......................................................................
Troubleshooting Label and Envelope Misfeeds Probable Causes Solutions The label sheet is facing the wrong way in the tray. • Load label sheets according to the instructions from the manufacturer. • Load labels in the tray, face up. For details, refer to Labels on page 114. Labels are missing, curled, or pulled away from the backing sheet. Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. Envelopes are loaded incorrectly.
Troubleshooting Print-Quality Problems This section includes: • Controlling Print-Quality..............................................................................................................................................159 • Paper and Media ............................................................................................................................................................160 • Solving Print-Quality Problems.................................................................
Troubleshooting Paper and Media Your printer is designed to use various paper and other media types. Follow the guidelines in this section for the best print quality and to avoid jams: • Use only Xerox approved paper. For details, refer to Supported Paper on page 98. • Use only dry, undamaged paper. CAUTIONS: Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer.
Troubleshooting Solving Print-Quality Problems When the print quality is poor, select the closest symptom from the following table and refer to the corresponding solution to correct the problem. You can also print a Demonstration Print page to more precisely determine the print-quality problem. For details, refer to Information Pages on page 28. If the print quality does not improve after performing the appropriate action, contact your Xerox representative.
Troubleshooting Symptom Probable Causes Solutions The bias transfer voltage is not properly adjusted for the paper type. Verify that the paper types set in the control panel and the print driver match the paper loaded in the tray. The settings in the application or print driver are incorrect. Print the Demonstration Print from the Information Pages menu. For details, refer to Information Pages on page 28. If the Demo Print looks correct, the printer is printing properly.
Troubleshooting Symptom Partial blanks, creased paper, or blotted printing. Probable Causes Solutions There is a problem with the toner cartridge for that color. Check the toner cartridge for damage and replace if necessary. For assistance, go to the Xerox® Support website at www.xerox.com/office/VLC400support. The paper is damp. Replace the paper. The paper is outside the recommended specification range. Replace the paper with a recommended size and type.
Troubleshooting Symptom Probable Causes Solutions White lines or streaks running through only one color. Something is blocking the lens for the affected color. Clean the lens for the affected color. For details, refer to Cleaning the Laser Lenses. White line or lines running through all colors. Paper or debris is dragging the bottom of the transfer belt. • Remove the paper or debris from the printer. • For assistance, go to the Xerox® Support website at www.xerox.com/office/VLC400support.
Troubleshooting Symptom Probable Causes Solutions Spots or lines appear at regular intervals on the prints. One or more of the components 1. Print the Repeating Defects pages. in the paper path is marking At the control panel, touch Device > the paper. Support > Support Pages > Repeating Defects. 2. To determine the cause, measure the distance between the print defects. • 28 mm (1.1 in.) - Drum Cartridge • 53 mm (2.1 in.) - Drum Cartridge • 75 mm (3.0 in.) - Drum Cartridge • 82 mm (3.2 in.
Troubleshooting Getting Help This section includes: • Viewing Warning Messages on the Control Panel.............................................................................................166 • Viewing Current Errors on the Control Panel .......................................................................................................166 • Using the Integrated Troubleshooting Tools ......................................................................................................
Troubleshooting Printing the Error History Report 1. 2. 3. At the printer control panel, press the Home button. To print the Error History Report, touch Device > Support > Support Pages > Error History Report. To return to the Home screen, press the Home button. Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems.
Specifications A This appendix includes: • Printer Configurations and Options ........................................................................................................................170 • Physical Specifications .................................................................................................................................................172 • Environmental Specifications ......................................................................................................
Specifications Printer Configurations and Options Available Configurations The printer is available in two configurations: Network printer with USB or network connectivity. Network printer with automatic 2-sided printing and USB or network connectivity.
Specifications Options and Upgrades • • • • • • Wireless network adapter 320 GB Hard Drive 550-Sheet Feeder Stand External Card Reader/RFID Kit Foreign Device Interface Kit • Xerox® Common Access Card Enablement Kit Xerox® VersaLink® C400 Color Printer User Guide 171
Specifications Physical Specifications Weights and Dimensions Standard Configuration Configuration with Optional 550-Sheet Feeder Width 491 mm (19.3 in.) 491 mm (19.3 in.) Depth 488 mm (19.2 in.) 488 mm (19.2 in.) Height 533 mm (21 in.) 671 mm (26.4 in.) Weight 25.8 kg (56.9 lbs.) 28.4 kg (62.6 lbs.) Standard Configuration 399 mm 15.7in 491 m m 19.3in 488 m m 19.2in Configuration with Optional 550-Sheet Feeder 671 m m 26.4in 491 m m 19.
Specifications Total Space Requirements Standard Confirugation Configuration with Optional 550-sheet Feeder Width 991 mm (39 in.) 991 mm (39 in.) Depth 1488 mm (58.6 in.) 1488 mm (58.6 in.) Height 733 mm (28.9 in.) 871 mm (34.3 in.) Clearance Requirements 200 m m 7.9in m 400 m 15.7in m 100 m 3.9in m 733 m 28.9in m 400 m 15.7in m 600 m 23.6in m 991 m 39 in 1488mm 58.6in Clearance Requirements with Optional 550-Sheet Feeder 200 m m 7.9in m 400 m 15.7in 100 m m 3.9in m 871 m 34.
Specifications Environmental Specifications Temperature • • Operating Temperature Range: 10–32°C (50–90°F) Optimal Temperature Range: 15–28°C (59–82°F) Relative Humidity • • Operating Humidity Range: 10–85% Optimal Humidity Range: 20–70% relative humidity at 28°C (82°F) Note: Under extreme environmental conditions, such as 10°C and 85% relative humidity, printing defects can occur due to condensation inside the printer.
Specifications Electrical Specifications Power Supply Voltage and Frequency Power Supply Voltage Frequency Current Required 110–127 VAC +/-10% (99–140 VAC) 60 Hz +/-3 Hz 10 A 220–240 VAC +/-10% (198–264 VAC) 50 Hz +/-3 Hz 6A Power Consumption • • • • Sleep mode: <4 W Low Power mode: 14 W Standby: 76 W Continus printing: 705 W ENERGY STAR Qualified Product The following configuration of this device is ENERGY STAR® qualified under the ENERGY STAR Program Requirements for Imaging Equipment: Network
Specifications Germany - Blue Angel RAL, the German Institute for Quality Assurance and Labeling, has awarded the following configuration of this device the Blue Angel Environmental Label: Network printer with automatic 2-sided printing and USB or network connectivity. This label distinguishes it as a device that satisfies Blue Angel criteria for environmental acceptability in terms of device design, manufacture, and operation. For more information, go to www.blauer-engel.de.
Specifications Performance Specifications Feature Specifications Printer warm-up time Power on: as fast as 60 seconds. Recovery from sleep mode as fast as 4 seconds. Note: Warm-up time assumes an ambient temperature of 20ºC (68°F) at 65% relative humidity. Print Speed Print speeds for continuous printing are up to 36 ppm. Print speeds are the same for color or black and white printing. Several factors affect print speed: • Print mode: The fastest print mode is Standard. • Paper size: Letter (8.
Regulatory Information B This appendix includes: • Basic Regulations ...........................................................................................................................................................180 • Copy Regulations ...........................................................................................................................................................186 • Safety Certification .................................................................................
Regulatory Information Basic Regulations Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment. United States FCC Regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Information Certifications in Europe The CE mark applied to this product symbolizes a declaration of conformity by Xerox with the following applicable Directives of the European Union as of the dates indicated: • February 26, 2014: Low Voltage Directive 2014/35/EU • February 26, 2014: Electromagnetic Compatibility Directive 2014/30/EU • March 9, 1999: Radio & Telecommunications Terminal Equipment Directive 1999/5/EC This printer, if used properly in accordance with the instructions, is not dange
Regulatory Information Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
Regulatory Information To save power, you can enable Auto Power Off mode on your device. If Auto Power Off mode is enabled, you can configure the mode as follows: • Always Allowed: The device powers off automatically after the specified time, and the cumulative Low Power mode and Sleep mode timeouts have elapsed. • Allowed ONLY When Conditions are Met: The device automatically powers off only after timeouts have elapsed.
Regulatory Information Germany Germany - Blue Angel RAL, the German Institute for Quality Assurance and Labeling, has awarded this device the Blue Angel Environmental Label. This label distinguishes it as a device that satisfies Blue Angel criteria for environmental acceptability in terms of device design, manufacture, and operation. For more information, go to: www.blauer-engel.de. Blendschutz Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Regulatory Information Regulatory Information for 2.4 GHz Wireless Network Adapter This product contains a 2.4 GHz Wireless LAN radio transmitter module which complies with the requirements specified in FCC Part 15, Industry Canada RSS-210 and European Council Directive 99/5/EC.
Regulatory Information Copy Regulations United States Congress, by statute, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions. 1. Obligations or Securities of the United States Government, such as: − Certificates of Indebtedness. − National Bank Currency. − Coupons from Bonds. − Federal Reserve Bank Notes. − Silver Certificates. − Gold Certificates. − United States Bonds.
Regulatory Information 4. 5. 6. 7. 8. 9. Certificate of Citizenship or Naturalization. Foreign Naturalization Certificates may be photographed. Passports. Foreign Passports may be photographed. Immigration papers. Draft Registration Cards. Selective Service Induction papers that bear any of the following Registrant’s information: − Earnings or Income. − Court Record. − Physical or mental condition. − Dependency Status. − Previous military service.
Regulatory Information Canada Parliament, by stature, has forbidden the reproduction of the following subjects under certain circumstances. Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions.
Regulatory Information Safety Certification This device is certified by the following Agencies using the following safety standards. Agency Standard Underwriters Laboratories Inc. (US/Canada) UL 60950-1, 2nd Edition, 2014-10-14 CAN/CSA C22.2 No. 60950-1-07, 2nd Edition, 2014-10 Underwriters Laboratories Inc.
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts.
Recycling and Disposal C This appendix includes: • All Countries .....................................................................................................................................................................192 • North America .................................................................................................................................................................193 • European Union ..............................................................................
Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
Recycling and Disposal European Union Some equipment may be used in both a domestic/household and a professional/business application. Domestic/Household Environment Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream. In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be segregated from household waste.
Recycling and Disposal Collection and Disposal of Equipment and Batteries These symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery, and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directive 2002/96/EC and 2006/66/EC.
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance.
