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© 2019 Xerox Corporation. All rights reserved. Xerox®, Xerox and Design®, VersaLink®, FreeFlow®, SMARTsend®, Scan to PC Desktop®, MeterAssistant®, SuppliesAssistant®, Xerox Secure Access Unified ID System®, Xerox Extensible Interface Platform®, Global Print Driver®, and Mobile Express Driver® are trademarks of Xerox Corporation in the United States and / or other countries.
Table of Contents 1 Safety .......................................................................................................................................... 9 Notices and Safety................................................................................................................. 10 Electrical Safety ..................................................................................................................... 11 General Guidelines ...................................................
Table of Contents Installation and Setup Overview ...................................................................................... 34 Selecting a Location for the Printer .................................................................................. 34 Connecting the Printer ........................................................................................................... 35 Selecting a Connection Method .....................................................................................
Table of Contents Printing from a USB Flash Drive ....................................................................................... 70 Printing from a USB Flash Drive Already Inserted in the Printer ........................................ 71 @PrintByXerox ....................................................................................................................... 72 @PrintByXerox Overview ..................................................................................................
Table of Contents Supported Custom Paper Sizes ......................................................................................... 97 Cardstock......................................................................................................................... 98 Loading Paper........................................................................................................................ 99 Changing Paper Settings..............................................................................
Table of Contents Troubleshooting Paper Jams .......................................................................................... 151 Print-Quality Problems.......................................................................................................... 154 Controlling Print Quality................................................................................................. 154 Paper and Media.................................................................................................
Table of Contents Ozone Release ............................................................................................................... 176 Safety Certification .............................................................................................................. 178 Material Safety Data Sheets ................................................................................................ 179 C Recycling and Disposal .........................................................................
Safety 1 This chapter contains: • Notices and Safety..................................................................................................................... 10 • Electrical Safety ......................................................................................................................... 11 • Operational Safety..................................................................................................................... 13 • Maintenance Safety........................
Safety Notices and Safety Read the following instructions carefully before operating your printer. Refer to these instructions to ensure the continued safe operation of your printer. Your Xerox® printer and supplies are designed and tested to meet strict safety requirements. These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards.
Safety Electrical Safety G e n e ra l G u i d e l i n e s WARNING: • Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock. • Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so. Power off the printer when performing these installations. Disconnect the power cord when removing covers and guards for installing optional equipment.
Safety • Do not place objects on the power cord. • Do not plug or unplug the power cord while the power switch is in the On position. • If the power cord becomes frayed or worn, replace it. • To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord. The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet.
Safety Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer. O p e ra t i o n a l G u i d e l i n e s • Do not remove any trays when the printer is printing. • Do not open the doors when the printer is printing.
Safety • Do not place the printer where it is directly exposed to the cold air flow from an air conditioning system. • Do not place the printer in locations susceptible to vibrations. • For optimum performance, use the printer at the elevations specified in Elevation. Pr i n t e r S u p p l i e s • Use the supplies designed for your printer. The use of unsuitable materials can cause poor performance and a possible safety hazard.
Safety Maintenance Safety • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Clean with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox® supplies recycling programs, go to www.xerox.com/recycling. WARNING: Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on electromechanical equipment.
Safety Printer Symbols Symbol Description Warning: Indicates a serious hazard that can result in death or serious injury if not avoided. Hot Warning: Hot surface on or in the printer. Use caution to avoid personal injury. Warning: Moving parts. To avoid personal injury, use caution. Caution: Indicates a mandatory action to take in order to avoid damage to the property. Caution: To avoid damage to the property, be careful not to spill toner when handling the waste cartridge.
Safety Symbol Description Do not use paper attached with staples or any form of binding clip. Do not use folded, creased, curled, or wrinkled paper. Do not use inkjet paper. Do not use transparencies or overhead projector sheets. Do not reload paper previously printed on or used. Do not copy money, revenue stamps, or postage stamps. For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at www.xerox.com/office/VLC400docs.
Safety Environmental, Health and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact: • United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) • Europe: EHS-Europe@xerox.com For product safety information in the United States and Canada, go to www.xerox.com/environment. For product safety information in Europe, go to www.xerox.com/environment_europe.
Getting Started 2 This chapter contains: • Parts of the Printer ..................................................................................................................... 20 • Power Options............................................................................................................................ 25 • Accessing the Printer .................................................................................................................. 27 • Introduction to Apps...........
Getting Started Parts of the Printer Fr o n t V i e w 20 1. Tray 1 5. Control Panel 2. Bypass Tray 6. Output Tray 3. Front Door 7. Right- Side Door 4. USB Memory Port 8.
Getting Started I n t e r n a l Pa r t s 1. Front Door 4. Waste Cartridge Lock 2. Toner Cartridges 5. Drum Cartridges 3. Transfer Belt Assembly 6.
Getting Started Re a r V i e w 1. Duplex Unit 7. Wireless Network Adapter Port Cover 2. Transfer Roller 8. USB Port, Type A 3. Fuser 9. USB Port, Type B 4. Power Connector 10. Ethernet Port 5. Rear Door 11. Foreign Device Interface Connector 6.
Getting Started C o n t r o l Pa n e l The control panel consists of a touch screen and buttons you press to control the functions available on the printer. The control panel: • Displays the current operating status of the printer. • Provides access to printing features. • Provides access to reference materials. • Provides access to Tools and Setup menus. • Prompts you to load paper, replace supplies, and clear jams. • Displays errors and warnings.
Getting Started Item Name Description • When the printer is powered off, this button powers on the printer. • When the printer is powered on, pressing this button displays a menu on the control panel. From this menu, you can choose to enter Sleep mode, restart, or power off the printer. • When the printer is powered on, but in a low-power mode or Sleep mode, pressing this button wakes the printer. • When the printer is powered on, holding this button for 10seconds turns off the printer.
Getting Started Power Options The Power/Wake button is a single multifunction button on the control panel. • The Power/Wake button powers on the printer. • If the printer is already powered on, the Power/Wake button can be used to: – Restart the printer – Enter or exit Sleep mode – Enter or exit Low-Power mode • The Power/Wake button also flashes when the printer is in low-power mode.
Getting Started Re s t a r t i n g , P l a c i n g i n S l e e p M o d e , o r Po w e r i n g O f f t h e Pr i n t e r At the printer control panel, press the Power/Wake button. 1. To restart the printer, place the printer in Sleep Mode, or power off the printer. 2. Select an option. • To restart the printer, touch Restart. • To place the printer in Sleep Mode, touch Sleep. In Sleep Mode, the touch screen goes dark and the Power/Wake button flashes. • To power off the printer, touch Power Off.
Getting Started Accessing the Printer Lo g g i n g I n Logging in is the process by which you identify yourself to the printer for authentication. If authentication is set, to access printer features, you log in with your user credentials. L o g g i n g I n a t t h e C o n t r o l Pa n e l 1. At the printer control panel, press the Home button. 2. Touch Log In. 3. Type the User Name using the keypad, then touch Enter. 4. If prompted, enter the password, then touch Enter.
Getting Started Introduction to Apps Xerox Apps are a gateway to the features and functions of your device. Standard Apps are already installed on the device and appear on the Home screen. Some Apps are installed as standard, but hidden the first time you use the device. When you log in, the Apps configured for your personal account appear on the control panel. You can download more Apps for your device from the Xerox® App Gallery. For more information, refer to Xerox® App Gallery.
Getting Started Information Pages Your printer has a set of Information Pages that you can print. These pages include configuration and font information, demonstration pages, and more. The following Information Pages are available: Description Name Configuration Report The Configuration Report provides printer information including installed options, network settings, port setup, tray information, and more.
Getting Started C o n fi g u r a t i o n Re p o r t The Configuration Report provides product information including installed options, network settings, port setup, tray information, and more. P r i n t i n g t h e C o n fi g u r a t i o n Re p o r t 1. At the printer control panel, press the Home button. 2. Touch Device→About→Information Pages. 3. Touch Configuration Report. 4. To return to the Home screen, press the Home button.
Getting Started The Embedded Web Server The Embedded Web Server is the administration and configuration software that is installed in the printer. It allows you to configure and administer the printer from a Web browser. The Embedded Web Server requires: • A TCP/IP connection between the printer and the network in Windows, Macintosh, UNIX, or Linux environments. • TCP/IP and HTTP enabled in the printer. • A network-connected computer with a Web browser that supports JavaScript.
Getting Started 3. Touch Configuration Report. The IP address appears in the Connectivity section of the Configuration Report for IPv4 or IPv6. 4. To return to the Home screen, press the Home button. Ce r t i fi c a t e s fo r t h e E m b e d d e d We b S e r v e r Your device includes a self-signed HTTPS certificate. The device generates the certificate automatically during device installation. The HTTPS certificate is used to encrypt communications between your computer and the Xerox device.
Getting Started U s i n g t h e Re m o t e Co n t r o l Pa n e l Fe a t u r e The Remote Control Panel feature in the Embedded Web Server allows you to access the printer control panel remotely from a Web browser. Note: To access the Remote Control Panel, first enable the feature. For details, contact your system administrator or refer to the System Administrator Guide at www.xerox.com/office/ VLC400docs. To access the Remote Control Panel feature: 1. At your computer, open a Web browser.
Getting Started Installation and Setup For reference: • Installation Guide packaged with your printer • Online Support Assistant at www.xerox.com/office/VLC400docs I n s ta l l a t i o n a n d S e t u p O ve r v i e w Before you print, ensure that your computer and the printer are plugged in, powered on, and connected. Configure the initial settings of the printer, then install the print driver software and utilities on your computer.
Getting Started Connecting the Printer S e l e c t i n g a Co n n e c t i o n M e t h o d You can connect the printer to your computer using a USB cable, Ethernet cable, or wireless connection. The method that you select depends on how your computer is connected to the network. A USB connection is a direct connection and is the easiest to set up. An Ethernet connection is used to connect to a network.
Getting Started 3. If the Windows Found New Hardware Wizard appears, press Cancel. 4. Install the print driver. Co n n e c t i n g t o a W i r e d N e t w o r k 1. Ensure that the printer is powered off. 2. Attach a Category 5 or better Ethernet cable from the printer to the network or router socket. Use an Ethernet switch or router, and two or more Ethernet cables. Connect the computer to the switch or router with one cable, then connect the printer to the switch or router with the second cable.
Getting Started I n s ta ll i n g t h e W i re l e ss N e t w or k Ad ap t e r The optional wireless network adapter plugs in to the back of the control board. After the adapter is installed, and wireless networking is enabled and configured, the adapter is able to connect to a wireless network. To install the Wireless Network Adapter: 1. Power off the printer. 2. To remove the Wireless Network Adapter Port Cover, press the latch to the left, then pull the cover away from the printer. 3.
Getting Started 4. To install the Wireless Network Adapter, follow the procedure defined on the instruction sheet provided with the Wireless Network Adapter. Caution: Pulling on the adapter can cause damage. After the adapter is installed, remove it only as needed, and as directed in the Wireless Network Adapter removal instructions. For details, refer to Removing the Wireless Network Adapter. 5. Power on the printer. 6. Configure the Wi-Fi Settings.
Getting Started Re m o v i n g t h e W i r e l e s s N e t w o r k A d a p t e r 1. Power off the printer. 2. To open the left-side cover, loosen the bolt on the back of the printer that secures the cover. Slide the cover toward the back, then out and away from the printer. 3. Reach into the printer and pull the release lever. Grasp the Wireless Network Adapter with your other hand and carefully pull it away from the printer. Caution: Do not use force to pull on the Wireless Network Adapter.
Getting Started 4. To reinstall the Wireless Network Adapter Port Cover, insert the tab into the small slot. Gently press the port cover against the back of the printer until the cover latches into place. 5. Place the left-side cover into position and slide it toward the front of the printer. Tighten the bolt to secure the cover.
Getting Started 6. Connect the printer to your computer with a USB cable or through the network using an Ethernet cable. 7. Power on the printer. Note: If the printer was installed previously in a wireless network environment, it could retain setup and configuration information from that environment. To prevent the printer from attempting to connect to the previous network, reset the wireless settings. For more information, refer to the System Administrator Guide at www.xerox.com/office/ VLC400docs.
Getting Started c. To select a Wi-Fi frequency band, touch Wi-Fi Band, then select an option. Note: The Wi-Fi frequency band is set to AUTO by default. d. Touch OK. 6. To connect manually to a Wi-Fi Network: a. Touch Manual Setup. b. In the first field, type a name for the Wi-Fi network, then touch Enter. c. Touch Network Type, then select an option. d. Touch Security, then select an option. e. Touch Wi-Fi Protected Setup (WPS), then select an option.
Getting Started 3. Touch Device→Connectivity→Primary Network. 4. Select the appropriate network connection type for the device. 5. To apply the changes and restart the device, at the prompt, touch Restart Now. Co n n e c t i n g t o W i - F i D i r e c t You can connect to your printer from a Wi-Fi mobile device, such as a tablet, computer, or smart phone, using Wi-Fi Direct. Wi-Fi Direct is disabled by default. For details, refer to Connecting with Wi-Fi Direct from Your Mobile Device.
Getting Started C o n fi g u r i n g A i r P r i n t AirPrint® is a software feature that allows you to print from wired or wireless Apple iOS-based mobile devices and Mac OS-based devices without the need to install a print driver. AirPrint-enabled printers allow you to print directly from a Mac, an iPhone, iPad, or iPod touch. You can use AirPrint to print from a wired device or a wireless device without using a print driver. Note: • Not all applications support AirPrint®.
Getting Started Before you begin: • Set up a Google email account. • Configure the printer to use IPv4. • Configure Proxy Server settings as needed. To configure Google Cloud Print: 1. At your computer, open a Web browser. In the address field, type the IP address of the printer, then press Enter or Return. Note: If you do not know the IP address for your printer, refer to Finding the IP Address of Your Printer. 2. In the Embedded Web Server, click Home→Connectivity. 3.
Getting Started Installing the Software Before installing driver software, verify that the printer is plugged in, powered on, connected correctly, and has a valid IP address. The IP address usually appears in the upper, right corner of the control panel. If you cannot find the IP address, see Finding the IP Address of Your Printer. Note: If the Software and Documentation disc is not available, download the latest drivers from www. xerox.com/office/VLC400drivers.
Getting Started I n s t a l l i n g t h e Pr i n t D r i v e r s fo r a W i n d o w s U S B Pr i n t e r 1. Insert the Software and Documentation disc into the appropriate drive on your computer. If the installer does not start automatically, navigate to the drive, and double-click the Setup.exe installer file. 2. Click Install Software. 3. At the License Agreement, select I Agree, then click Next. 4. To install the printer support software, select Software, then click Next. 5.
Getting Started For reference: Online Support Assistant at: www.xerox.com/office/VLC400support Adding the Printer Using Bonjour To add the printer using Bonjour®: 1. From the computer Applications folder or from the dock, open System Preferences. 2. Click Printers & Scanners. The list of printers appears on the left of the window. 3. For the list of printers, click the Plus icon (+). 4. At the top of the window, click the Default icon. 5. Select your printer from the list, then click Add.
Getting Started U s i n g t h e A d d D e v i c e W i z a r d t o I n s t a l l a W S D Pr i n t e r To install a WSD printer using the Add Device Wizard: 1. At your computer, click Start, then select Devices and Printers. 2. To launch the Add Device Wizard, click Add a Device. 3. In the list of available devices, select the one you want to use, then click Next. Note: If the printer you want to use does not appear in the list, click the Cancel button.
Getting Started More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/VLC400docs Recommended Media List United States: www.xerox.com/rmlna European Union: www.xerox.com/rmleu Technical support information for your printer; including online technical support, Online Support Assistant, and print driver downloads. www.xerox.
Customize and Personalize 3 This chapter contains: • Customize and Personalize Overview .......................................................................................... 52 • Customizing or Personalizing the Home Screen........................................................................... 53 • Customizing or Personalizing the Apps .......................................................................................
Customize and Personalize Customize and Personalize Overview This chapter provides information on how to customize and personalize your device to meet the specific demands of your workflows. You can customize your apps, hide, or show apps on the Home screen, and rearrange the order to suit your job priorities. For each app, you can hide or show individual features and configure default settings to meet the needs of your workgroup. You can save job settings for repeated use.
Customize and Personalize Customizing or Personalizing the Home Screen Hiding or Showing an App on the Home Screen 1. At the printer control panel, press the Home button. 2. Touch Customize. 3. To display an installed app that is hidden initially: a. Touch the Plus (+) icon. b. Touch the app that you want to appear on the control panel. c. Touch Done. 4. To hide an installed app: a. For the app, touch X. b. Touch Done. 5. Verify that only the selected apps appear on the Home screen.
Customize and Personalize Customizing or Personalizing the Apps Customization enables you to modify the features available, delete a saved preset, or remove customized settings applied to an app. C u s t o m i z i n g o r Pe r s o n a l i z i n g t h e Fe a t u r e L i s t To customize the Features list for an app: 1. At the printer control panel, press the Home button. 2. Touch the app required. 3. Scroll to the bottom, then touch Customize. 4. Touch Feature List.
Customize and Personalize D e l e t i n g a S a v e d Pr e s e t To delete a saved preset: 1. At the printer control panel, press the Home button. 2. Touch the app required. 3. Scroll to the bottom, then touch Customize. 4. Touch Presets. 5. Touch the Trash icon that corresponds with the preset that you want to delete. 6. At the prompt, touch Delete. 7. Touch Done. Re m o v i n g A p p C u s t o m i z a t i o n u s i n g t h e C o n t r o l Pa n e l To remove the current app customization settings: 1.
Customize and Personalize 56 Xerox® VersaLink® C400 Color Printer User Guide
Xerox® Apps 4 This chapter contains: • Xerox® App Gallery .................................................................................................................... 58 • Device........................................................................................................................................ 61 • Jobs ........................................................................................................................................... 65 • USB .....................
Xerox® Apps Xerox® App Gallery Xe r o x ® A p p G a l l e r y O v e r v i e w Use the Xerox® App Gallery to find apps that provide new features or capabilities for your device. The Xerox® App Gallery provides direct access to apps that can improve your productivity, simplify workflows, and enhance your user experience. The Xerox® App Gallery enables you to browse and update apps easily. You can browse through the app library without logging in.
Xerox® Apps 8. Open the Xerox® App Gallery Account Request email, then click the URL link to access the create account page. 9. Review and accept the Terms of Use. To continue creating an account, click the Agree button. 10. Enter the information required into the appropriate fields: • User ID • Password • Confirm Password • First and Last Name • Company Name • Address (Street, City, State/Province, Postal) • Country 11. Click OK. 12. After the account is created, a confirmation message appears. 13.
Xerox® Apps 6. Touch the app required, then touch Install. The License Agreement screen appears. Note: If the app was installed previously and a new version is available, the button is labeled as Update. 7. Touch Agree. The installation process begins. If the app is not successfully installed, to attempt the installation process again, touch Install. 8. To exit the Xerox® App Gallery, touch Exit. U p d a t i n g a n A p p fr o m t h e A p p G a l l e r y 1.
Xerox® Apps Device D e v i c e O ve r v i e w The Device App gives you access to information about your printer, including the serial number and model. You can view the status of the paper trays, billing and supplies information, and print Information Pages. You can configure many Device options to meet your individual needs. For details about configuring all Device settings, refer to the System Administrator Guide at www.xerox.com/office/VLC400support.
Xerox® Apps Option Description Apps Use Apps to select settings for the apps installed on your device. Connectivity Use the Connectivity option to configure network settings at the control panel, or join another wireless network. Support Use this option to access and print the Support Pages to assist with troubleshooting errors. Resets Use the Resets option to reset device settings and font, forms, and macros to the factory-default settings.
Xerox® Apps 4. To customize the alerts for each supply item, or to enable or disable an alert, touch the toggle button. 5. To return to the Supplies screen, touch X. 6. To return to the Device screen, touch the back arrow. Setting Up Email Alerts To check the supplies status and set up alerts using the Embedded Web Server, refer to the System Administrator Guide at www.xerox.com/office/VLC400docs. 1. To set up alerts to send to an email address, touch Device→Supplies→Email Alerts. 2.
Xerox® Apps Re s e t t o Fa c t o r y D e fa u l t s Caution: The Reset to Factory Defaults feature erases all settings and returns the printer to the original factory state. All jobs, presets, apps, and device settings are reset. If the printer includes a hard disk, the disk is reinitialized. The non-volatile memory (NVRAM) stores printer settings, even after the power is turned off. When complete, the printer restarts, then displays the Install Wizard. To reset the printer to factory defaults: 1.
Xerox® Apps Jobs J o b s O ve r v i e w Use Jobs to view current jobs, print saved, personal, and secure jobs, and view details of completed jobs. You can pause, delete, print, or view job progress or job details for a selected job. Managing Jobs From the control panel Jobs menu, you can view lists of active jobs, secure jobs, or completed jobs. You can pause, delete, print, or view job progress or job details for a selected job.
Xerox® Apps 3. To view a list of specific job types, touch an option. • To view Saved Jobs, touch Saved Jobs. To print the job, touch the job, enter the quantity, then touch OK. To delete the job, touch the Trash icon, then touch Delete. • To view Personal jobs, touch Personal & Secure Jobs. To print the jobs, touch the folder, then touch Print All, or Delete All. • For Secure Jobs, touch Personal & Secure Jobs. Touch the folder, enter the passcode number, then touch OK.
Xerox® Apps S e c u r e Pr i n t Use Secure Print to print sensitive or confidential information. After you send the job, it is held at the printer until you enter your passcode at the printer control panel. To print a Secure Print job, refer to Printing a Secure Print Job. Releasing a Secure Print job 1. At the printer control panel, press the Home button. 2. Touch Jobs. 3. To view Secure Print jobs, touch Personal & Secure Jobs. 4. Touch your folder. 5. Enter the passcode number, then touch OK. 6.
Xerox® Apps 5. If prompted for a passcode, touch Skip. Note: When your folder contains Secure Print jobs and Personal Print jobs, the passcode prompt appears. 6. Select an option. • To print a Personal Print job, touch the job. • To print all the jobs in the folder, touch Print All. • To delete all the jobs in the folder, touch Delete All. 7. To return to the Home screen, press the Home button.
Xerox® Apps M a n a g i n g J o b s U s i n g t h e E m b e d d e d We b S e r v e r You can view a list of active jobs and delete print jobs from the Active Jobs list in the Embedded Web Server. You can use the Embedded Web Server to submit jobs for printing at the device. You can print . pdf, .ps, .pcl, .prn, .xps, .jpg, .tif and .txt files directly from the Embedded Web Server without opening another application or the print driver.
Xerox® Apps USB USB Overview Use the Print from USB feature to print jobs already stored on a USB drive. Jobs in a print-ready format, such as PDF, TIFF, or JPEG, can be printed. To create a print-ready file, select the Print to File option when you print your documents from programs such as Microsoft Word. From advanced publishing programs, there may be several methods to create print-ready files. P r i n t i n g fr o m a U S B F l a s h D r i v e You can print a file stored on a USB Flash drive.
Xerox® Apps P r i n t i n g fr o m a U S B F l a s h D r i v e A l r e a d y I n s e r t e d i n t h e Pr i n t e r 1. If the USB Flash drive is already in the USB memory port, press the Home button. 2. Touch Print from USB. Note: If this feature does not appear, enable the feature or contact the system administrator. For more information, see the System Administrator Guide at www.xerox. com/office/VLC400docs. 3. Add files using the Browse USB screen.
Xerox® Apps @PrintByXerox @ P r i n t By X e r o x O v e r v i e w You can use the Xerox® @PrintByXerox App to print email attachments and documents sent to your printer from mobile devices. When your Xerox device is connected to the Internet, the @PrintByXerox App works with the Xerox® Workplace Cloud for simple email-based printing. Note: The @PrintByXerox App and Xerox® Workplace Cloud software require specific licenses, configuration settings, and minimum system specifications.
Printing 5 This chapter contains: • Printing Overview ....................................................................................................................... 74 • Selecting Printing Options .......................................................................................................... 75 • Printing Features ........................................................................................................................ 81 • Using Custom Paper Sizes ................
Printing Printing Overview Before printing, your computer and the printer must be plugged in, powered on, and connected. Ensure that you have the correct print driver software installed on your computer. 1. Select the appropriate paper. 2. Load paper in the appropriate tray. On the printer control panel, specify the size, color, and type. 3. Access the print settings in your software application. For most software applications, press CTRL +P for Windows, or CMD+P for Macintosh. 4. Select your printer. 5.
Printing Selecting Printing Options Printing options, also called print driver software options, are specified as Printing preferences in Windows and Xerox® Features in Macintosh. Printing options include settings for 2-sided printing, page layout, and print quality. Printing options that are set from Printing preferences within the Devices and Printers window become the default setting. Printing options that are set from within the software application are temporary.
Printing S e t t i n g D e fa u l t Pr i n t i n g O p t i o n s fo r W i n d o w s When you print from any software application, the printer uses the print job settings specified in the Printing Preferences window. You can specify your most common printing options and save them so that you do not have to change the settings every time you print. For example, if you want to print on both sides of the paper for most jobs, specify 2-sided printing in Printing Preferences. 1.
Printing 3. In the Printing Properties window, click the tabs, then select the required settings. 4. In the Printing Properties window, click Saved Settings, then click Save As. 5. To save the set of options in the Saved Settings list, type a name for the set of printing options, then click OK. M a c i n t o s h Pr i n t i n g O p t i o n s S e l e c t i n g Pr i n t i n g O p t i o n s fo r M a c i n t o s h To use specific printing options, change the settings before sending the job to the printer. 1.
Printing Xerox® Printer Manager allows you to: • Configure and check the status of network connected printers. • Set up a printer on your network and monitor the operation of the printer once installed. • Perform maintenance checks and view supplies status at any time. • Provide a common look and feel across the many different suppliers of UNIX and Linux operating systems.
Printing Pr i n t i n g w i t h x e r o x p r i n t Xerox has its own print command. You can use the following command: xeroxprint -d
Printing For details on using Wi-Fi Direct, refer to the documentation provided with your mobile device. Note: Depending on which mobile device you are using, the printing procedure varies. Pr i n t i n g w i t h A i r Pr i n t You can print directly from your iPhone, iPad, iPod touch, or Mac using AirPrint®. To enable AirPrint® for your printer, refer to Configuring AirPrint. To use AirPrint®, ensure that your mobile device is connected to the same wireless network as the printer.
Printing Printing Features Managing Jobs From the Jobs window in the Embedded Web Server, you can view a list of active and completed print jobs. From the control panel Jobs menu, you can view lists of active jobs, secure jobs, or completed jobs. You can pause, delete, print, or view job progress or job details for a selected job. When you send a secure print job, the job is held until you release it by typing a passcode at the control panel. For more information, see Printing Special Job Types.
Printing P r i n t i n g a Pe r s o n a l P r i n t J o b 1. In your software application, access the print settings. For most software applications, click File→Print or for Windows, press CTRL+P. 2. Select your printer, then click Printer Properties. Depending on your application, the title of the button varies. 3. For Job Type, select Personal Print. 4. Select any other required printing options, then click OK. 5. To send the job to the printer, click Print. Pr i n t i n g a S a m p l e S e t 1.
Printing • Manually Scale scales the document by the amount entered in the percentage box below the preview image. P r i n t i n g o n B o t h S i d e s o f t h e Pa p e r Pr i n t i n g a 2 - S i d e d D o c u m e n t If your printer supports Automatic 2-Sided Printing, the options are specified in the print driver. The print driver uses the settings for portrait or landscape orientation from the application for printing the document. Note: Ensure that the paper size and weight are supported.
Printing Image Options Image options controls how the printer uses color to produce your document. The Windows PostScript print driver and the Macintosh print drivers provide the widest range of color controls and corrections on the Image Options tab. • For Windows, Color Corrections, and Color Adjustment are on the Image Options tab. • For Macintosh, in the Print window, in Xerox Features, Color Options is on the Paper/Output list.
Printing S a t u ra t i o n Saturation allows you to adjust the color strength and the amount of gray in the color. Co l o r C a s t Use Color Cast settings to adjust the amount of a selected color in the print job while preserving lightness. The following options are available: • The Cyan to Red option allows you to adjust the color balance between cyan and red. For example, when you increase the cyan levels, the red levels decrease.
Printing and staple the pages to create the booklet. • For Windows, Booklet Layout is on the Page Layout tab. Page Layout is on the Document Options tab. • For Macintosh, in the Print window, in Xerox Features, Booklet Layout is on the Paper/Output list. When you print booklets using the Windows PostScript or Macintosh driver, you can specify the gutter and creep. • Gutter: Specifies the horizontal distance in points between the page images. A point is 0.35 mm (1/72 in.).
Printing After making a selection for printing the cover pages, you can select the paper for the front and back covers by size, color, or type. You can also use blank or pre-printed paper, and you can print side one, side two, or both sides of the cover pages. P r i n t i n g I n s e r t Pa g e s You can add blank or pre-printed insert pages before page one of each document or after designated pages within a document.
Printing Pr i n t i n g Wa t e r m a r k s fo r W i n d o w s A watermark is special-purpose text that can be printed across one or more pages. For example, you can add a word like Copy, Draft, or Confidential as a watermark instead of stamping it on a document before distribution. Note: • This feature is available only on a Windows computer printing to a network printer. • Not all options listed are supported on all printers.
Printing • For Windows, the Orientation tab is on the Document Options tab. Note: The orientation setting in your application print dialog box may override the orientation options in the print driver. • For Macintosh, Orientation options are in the Print window. The following options are available: • Portrait: Orients the paper so that the text and images print across the short dimension of the paper. • Landscape: Orients the paper so that the text and images print across the long dimension of the paper.
Printing Using Custom Paper Sizes You can print on custom paper sizes that are within the minimum and maximum size range supported by the printer. For more information, refer to Supported Custom Paper Sizes. P r i n t i n g o n C u s t o m Pa p e r S i z e s Note: Before printing on a custom paper size, use the Custom Paper Sizesfeature in Printer Properties to define the custom size. For more information, refer to Defining Custom Paper Sizes.
Printing Creating and Saving Custom Sizes for Windows 1. In the print driver, click the Printing Options tab. 2. For Paper, click the arrow, then select Other Size→Advanced Paper Size→Output Paper Size→New. 3. In the New Custom Paper Size window, enter the height and width of the new paper size. 4. To specify the units of measurement, at the bottom of the window, click the Measurements button, then select Inches or Millimeters. 5. To save, in the Name field, type a title for the new size, then click OK.
Printing 92 Xerox® VersaLink® C400 Color Printer User Guide
Paper and Media 6 This chapter contains: • Supported Paper ........................................................................................................................ 94 • Loading Paper............................................................................................................................ 99 • Printing on Special Paper..........................................................................................................
Paper and Media Supported Paper Your printer is designed to use various paper and other media types. To ensure the best print quality and to avoid jams, follow the guidelines in this section. For best results, use Xerox paper and media recommended for your printer. Re c o m m e n d e d M e d i a A list of paper and media recommended for your printer is available at: • www.xerox.com/rmlna Recommended Media List (United States) • www.xerox.
Paper and Media Caution: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details. Pa p e r S t o r a g e G u i d e l i n e s Storing your paper and other media properly contributes to optimum print quality.
Paper and Media S u p p o r t e d Pa p e r Ty p e s a n d We i g h t s Trays Paper Types Weights All Trays Recycled 60–105 g/m² 2-Sided 60–163 g/m²² Bond 75–105 g/m² Hole-Punched Letterhead Plain Pre-Printed Lightweight Cardstock 106–163 g/m² Lightweight Glossy Cardstock Cardstock 164–220 g/m² Glossy Cardstock Bypass Tray Envelopes 60–220 g/m² Labels S u p p o r t e d S t a n d a r d Pa p e r S i z e s Tray European Standard Sizes North American Standard Sizes All Trays A4 (210 x 297
Paper and Media S u p p o r t e d S t a n d a r d Pa p e r S i z e s fo r A u t o m a t i c 2 S i d e d Pr i n t i n g European Standard Sizes North American Standard Sizes A4 (210 x 297 mm, 8.3 x 11.7 in.) Legal (216 x 356 mm, 8.5 x 14 in.) A5 (148 x 210 mm, 5.8 x 8.3 in.) Letter (216 x 279 mm, 8.5 x 11 in.) 215 x 315 mm, 8.5 x 12.4 in. Folio (216 x 330 mm, 8.5 x 13 in.) Executive (184 x 267 mm, 7.25 x 10.5 in.) 203 x 254 mm, 8 x 10 in.
Paper and Media Tray Number Paper Sizes Bypass Tray Minimum: 76.2 x 127 mm (3 x 5 in.) Maximum: 216 x 356 mm (8.5 x 14 in.) 2-Sided Printing Minimum: 148 x 210 mm (5.8 x 8.3 in.) Maximum: 216 x 356 mm (8.5 x 14 in.) Car d st ock You can print Cardstock up to 220 g/m2 from any tray. For types and weights of supported Cardstock for 1-Sided printing, refer to Supported Paper Types and Weights.
Paper and Media Loading Paper C h a n g i n g Pa p e r S e t t i n g s When you load paper into a tray, you can change the tray settings. The following options are available: • Fully Adjustable: If you select this paper setting, you can change the paper size, type, and color when you load paper into the tray. • Dedicated: If you select this paper setting, you cannot change the paper size, type, and color when you load paper into the tray.
Paper and Media 3. Adjust the paper length and width guides as illustrated. 4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. 5. Load paper into the tray with the print side face up. • Load hole-punched paper with the holes to the left. • For 1-sided printing, load letterhead paper face up with the top of the paper toward the back of the tray.
Paper and Media 6. Adjust the length and width guides to fit the paper. 7. Slide the tray back into the printer. Note: • If the tray does not go all the way in, ensure that the paper lift at the back of the tray is locked down. • To avoid paper jams, do not remove the paper cover while printing is in progress. • If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 8. – To confirm the same paper size, type, or color, touch OK.
Paper and Media Lo a d i n g Pa p e r i n t h e By p a s s Tra y The Bypass Tray supports the widest variety of media types. It is intended primarily for small-quantity jobs that use special media. To load paper in the bypass tray: 1. Open the bypass tray. If the bypass tray is loaded with paper already, remove any paper that is a different size or type. 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray.
Paper and Media 4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. 5. Load the paper in the tray. Load hole-punched paper with the holes to the left.
Paper and Media 6. Adjust the width guides until they touch the edges of the paper. 7. If the control panel prompts you, verify the size, type, and color on the screen. If you are not prompted, change the paper settings. a. At the printer control panel, press the Home button. b. Touch Device→Paper Trays. c. In the Paper Trays menu, touch the bypass tray icon. • To select a paper or envelope size, touch the current size setting, then select a size.
Paper and Media Co n fi g u r i n g Tra y s 1 o r 2 fo r t h e Pa p e r Le n g t h You can adjust the lengths of trays 1 and 2 to accommodate A4, Letter (8.5 x 11 in.), and Legal (8.5 x 14 in.) paper sizes. In the Legal length settings, the trays protrude from the front of the printer. To change Trays 1 and 2 to match the paper length: 1. Remove all paper from the tray. 2. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then pull it out. 3.
Paper and Media Printing on Special Paper To order paper or other media, contact your local reseller or visit www.xerox.com/supplies. For reference: • www.xerox.com/rmlna Recommended Media List (United States) • www.xerox.com/rmleu Recommended Media List (Europe) E n ve l o p e s You can print envelopes from the bypass tray only. G u i d e l i n e s fo r Pr i n t i n g E n ve l o p e s • Use only paper envelopes. • Do not use envelopes with windows or metal clasps.
Paper and Media Lo a d i n g E n v e l o p e s i n t h e By p a s s Tra y 1. Open the bypass tray. 2. Move the width guides to the edges of the tray. Note: If you do not load envelopes in the bypass tray right after they have been removed from the packaging, they can bulge. Flatten them to avoid jams.
Paper and Media 3. To load envelopes, select an option: • For Number 10 envelopes, load the envelopes with the short edge going into the printer, flaps down, and flaps to the right. • For Monarch or DL envelopes, do one of the following. If the envelopes wrinkle, try another option. • Insert envelopes with the short edge going into the printer, flaps down, and flaps to the right. • Insert envelopes with the print side up, flaps open and down, and the bottom of the envelope going into the printer.
Paper and Media • Insert the envelopes with the short edge feeding into the printer, flaps down, and flaps to the right. • For C5 envelopes, do one of the following steps. If the envelopes wrinkle, try the other option. • Insert envelopes with the print side up, flaps open and down, and the bottom of the envelope going into the printer. • Insert envelopes with the print side up, flaps closed and down, and going into the printer.
Paper and Media • To select an envelope color, touch the current paper color, then select an envelope color. d. To save the settings, touch OK. 5. To return to the Home screen, press the Home button. Labe ls You can print labels from the bypass tray only. G u i d e l i n e s fo r Pr i n t i n g L a b e l s • Use labels designed for laser printing. • Do not use vinyl labels. • Do not feed a sheet of labels through the printer more than once. • Do not use dry gum labels.
Paper and Media 3. Adjust the width guides until they touch the edges of the paper. 4. If the control panel prompts you, verify the size, type and color on the screen. If you are not prompted, change the paper settings. a. At the printer control panel, press the Home button. b. Touch Device→Paper Trays. c. In the Paper Trays menu, touch the bypass tray icon. • To select a paper size, touch the current size setting, then select a size.
Paper and Media 112 Xerox® VersaLink® C400 Color Printer User Guide
Maintenance 7 This chapter contains: • General Precautions ................................................................................................................. 114 • Cleaning the Printer ................................................................................................................. 115 • Adjustments and Maintenance Procedures............................................................................... 125 • Supplies ..................................................
Maintenance General Precautions WARNING: • Internal parts of the printer can be hot. Use caution when doors and covers are open. • Keep all cleaning materials out of the reach of children. • Do not use pressurized spray cleaning aids on or in the printer. Some pressurized sprays contain explosive mixtures and are not suitable for use in electrical applications. Use of pressurized spray cleaners increases the risk of fire and explosion. • Do not remove the covers or guards that are fastened with screws.
Maintenance Cleaning the Printer Cleaning the Exterior Clean the exterior of the printer once a month. • Wipe the paper tray, output tray, control panel, and other parts with a damp, soft cloth. • After cleaning, wipe with a dry, soft cloth. • For stubborn stains, apply a small amount of mild detergent to the cloth and gently wipe the stain off. Caution: Do not spray detergent directly on the printer. Liquid detergent could enter the printer through a gap and cause problems.
Maintenance C l e a n i n g t h e L a s e r Le n s e s If prints have voids or light streaks through one or more colors, use the following instructions to clean the laser lenses. WARNING: If you accidentally get toner on your clothes, lightly dust them off as best as you can. If some toner remains on your clothes, use cool water, not hot, to rinse off the toner. If toner gets on your skin, wash it off with cool water and a mild soap.
Maintenance c. Grasp the handle of the waste cartridge, then pull it out. To prevent toner spills, keep the openings of the cartridge facing up. Note: • Be careful not to spill toner when handling the waste cartridge. • After removing the waste cartridge, do not touch the area shown in the illustration. d. Place the removed waste cartridge on a level surface. Caution: To avoid toner spills or malfunction, do not lay the waste cartridge on its side. 3.
Maintenance a. Remove the cleaning rod from inside of the printer. b. Insert the cleaning rod into one of the four cleaning holes until it stops, then move the rod in and out to the full extent two more times. c. Repeat the procedure for the holes in the other three slots. d. Return the cleaning rod to its original location. 4. Insert the waste cartridge.
Maintenance Note: If the waste cartridge does not fit into place properly, ensure that the cleaning rod is inserted fully. a. To lock the waste cartridge, rotate the waste cartridge lock lever 90 degrees clockwise. b. Close the right side door.
Maintenance C l e a n i n g t h e Co l o r To n e r D e n s i t y S e n s o r If the print or color density is too light, missing, or the background is foggy, clean the density sensor. To clean the color toner density sensor: 1. Power off the printer. 2. Push down on the rear door release and pull open the door. 3. Remove the waste cartridge: a. 120 Open the right side door.
Maintenance b. To unlock the waste cartridge, rotate the waste cartridge lever 90 degrees counterclockwise. c. Grasp the handle of the waste cartridge, then pull it out. To prevent toner spills, keep the openings of the cartridge facing up. Note: • Be careful not to spill toner when handling the waste cartridge. • After removing the waste cartridge, do not touch the area shown in the illustration.
Maintenance d. Place the removed waste cartridge on a level surface. Caution: To avoid toner spills or malfunction, do not lay the waste cartridge on its side. 4. Clean the color toner density sensor: 122 a. Open the top cover. b. Grasp the handles on the top of the transfer belt, then pull to remove it from the printer.
Maintenance c. At the rear of the printer, use a dry cotton swab to clean the color toner density sensor. d. At the front of the printer, reinsert the transfer belt into the printer. e. Close the top cover. 5. Insert the waste cartridge. Note: If the waste cartridge does not fit into place properly, ensure that the cleaning rod is inserted fully.
Maintenance a. To lock the waste cartridge, rotate the waste cartridge lock lever 90 degrees clockwise. b. Close the right side door. 6. Close the rear door.
Maintenance Adjustments and Maintenance Procedures C o l o r Re g i s t r a t i o n The printer automatically adjusts the color registration when automatic adjustment is enabled. You can also adjust color registration manually any time the printer is idle. You must adjust the color registration any time the printer is moved. If you are having printing problems, adjust the color registration.
Maintenance Ve r i fy i n g Pa p e r Re g i s t ra t i o n 1. At the printer control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ office/VLC400docs. 3. Touch Device→Support→Image Position. 4. Select the source paper tray for the registration print. a. Touch Paper Supply. b. Touch the desired tray. 5. If your printer has automatic 2-sided printing, select the sides that you want to optimize.
Maintenance 3. Touch Device→Support→Image Position. 4. To adjust registration, select the source paper tray. a. Touch Paper Supply. b. Touch the desired tray. 5. Using the chart printed in Verifying Paper Registration, select the side for registration. a. For adjusting Side 1, touch Adjusted Side, then touch Side 1. b. For adjusting Side 2, touch Adjusted Side, then touch Side 2. 6. To adjust the registration, touch Lead/Side Registration. a.
Maintenance Supplies Co n s u m a b l e s Consumables are printer supplies that are depleted during the operation of the printer. Consumable supplies for this printer are the Genuine Xerox® Toner Cartridges in cyan, magenta, yellow, and black. Note: • Each consumable includes installation instructions. • Install only new cartridges in your printer. If a used toner cartridge is installed, then the toner-remaining amount displayed could be inaccurate.
Maintenance Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details.
Maintenance Printer Status Message Cause and Solution Reorder Toner The toner cartridge is low. Order a new toner cartridge. Out of Toner The toner cartridge is empty. Replace the toner cartridge with a new one. Re c y c l i n g S u p p l i e s For more information on the Xerox® supplies recycling program, go to www.xerox.com/recycling.
Maintenance Managing the Printer V i e w i n g t h e M e t e r Re a d i n g The Billing/Usage menu displays the total number of impressions that the printer generated or printed during its lifetime. You cannot reset the counters. A page is counted as one side of a sheet of paper. For example, a sheet of paper that is printed on two sides counts as two impressions. Note: If you provide regular billing information for your device, you can use the Remote Services Upload feature to simplify the process.
Maintenance Moving the Printer WARNING: To lift the printer, always use at least two people to grasp the hand holds on each side of the printer. Follow these instructions when moving the printer: 1. Power off the printer, then disconnect the power cord and other cables from the back of the printer. WARNING: To prevent electric shock, never touch the power plug with wet hands. When removing the power cord, ensure that you pull the plug and not the cord.
Maintenance 3. Remove the paper from the paper tray. Keep the paper wrapped and away from humidity and dirt. 4. Lift and carry the printer as shown in the illustration. Note: • When moving the printer, do not tilt it more than 10 degrees in any direction. Tilting the printer more than 10 degrees can cause toner spillage. • When moving the printer over a long distance, remove the drum cartridge and toner cartridge to prevent toner from spilling.
Maintenance 134 Xerox® VersaLink® C400 Color Printer User Guide
Troubleshooting 8 This chapter contains: • General Troubleshooting .......................................................................................................... 136 • Paper Jams .............................................................................................................................. 141 • Print-Quality Problems.............................................................................................................. 154 • Getting Help ...........................
Troubleshooting General Troubleshooting This section contains procedures to help you locate and resolve problems. Resolve some problems by simply restarting the printer. P r i n t e r D o e s N o t Po w e r O n Caution: Plug the three-wire cord with grounding prong directly into a grounded AC outlet. Probable Causes Solutions The power switch is not turned on. At the printer control panel, press the Power/Wake button.
Troubleshooting Probable Causes Solutions The printer is connected to a power strip shared with other high-power devices. Plug the printer directly into the outlet or into a power strip that is not shared with other devices. The Auto Power Off feature is enabled to save power. Increase the Auto Power Off timer setting or disable the Auto Power Off feature. For more information, refer to the System Administrator Guide at www. xerox.com/office/VLC400docs.
Troubleshooting Probable Causes Solutions The printer cable is disconnected. If the Status LED does not flash once after you send a print job, check the connection between the printer and the computer. There is a network-connectivity issue. If the printer is connected to a network: 1 Verify that the Ethernet cable is connected to the printer. 2 On the printer Ethernet connector, verify that the green LED is On. If the green LED is not lighted, reseat both ends of the Ethernet cable.
Troubleshooting Probable Causes Solutions The job is complex. Wait. No action needed. The print-quality mode in the driver is set to Enhanced. Change the print-quality mode in the print driver to Standard. D o c u m e n t Pr i n t s fr o m W r o n g Tra y Probable Causes Solutions Application and print driver have conflicting tray selections. 1 Check the tray selected in the print driver. 2 Access the page setup or printer settings of the application from which you are printing.
Troubleshooting Pr i n t e r i s M a k i n g U n u s u a l N o i s e s Probable Causes Solutions There is an obstruction or debris inside the printer. Power off the printer, then remove the obstruction or debris. If you cannot remove the obstruction, contact your Xerox representative. Pa p e r Tra y W i l l N o t C l o s e Probable Causes The paper tray does not fully close. Solutions • If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer.
Troubleshooting Paper Jams L o c a t i n g Pa p e r J a m s WARNING: Never touch a labeled area on or near the heat roller in the fuser. You can get burned. If a sheet of paper is wrapped around the heat roller, do not try to remove it immediately. Power off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative. Caution: Do not attempt to clear any paper jams using tools or instruments.
Troubleshooting • Use only supported paper. For details, refer to Supported Paper. • Follow proper paper handling and loading techniques. • Always use clean, undamaged paper. • Avoid paper that is curled, torn, moist, creased, or folded. • To separate the sheets before loading into the tray, fan the paper. • Observe the paper tray fill line; never overfill the tray. • Adjust the paper guides in all trays after inserting the paper.
Troubleshooting C l e a r i n g Pa p e r J a m s C l e a r i n g Pa p e r J a m s fr o m t h e By p a s s Tra y To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. 3. Pull out Tray 1 until it stops.
Troubleshooting 4. To remove the tray, lift the front of it slightly, then pull it out of the printer. 5. Remove the jammed paper. 6. Insert Tray 1 into the printer, then push it in all the way. Note: If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 7. Insert the Bypass Tray completely into the printer.
Troubleshooting 8. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings. • To confirm the same paper size, type, or color, touch OK. • To select a new paper size, type or color, touch the current setting, then select a new setting. When finished, touch OK. 9. To return to the Home screen, press the Home button.
Troubleshooting 4. To remove the tray, lift the front of it slightly, then pull it out of the printer. 5. Remove the jammed paper. 6. Remove any crumpled paper from the tray and any remaining paper jammed in the printer.
Troubleshooting 7. Insert Tray 1 into the printer, then push it in all the way. Note: If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 8. Insert the Bypass Tray completely into the printer. 9. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings. • To confirm the same paper size, type, or color, touch OK. • To select a new paper size, type or color, touch the current setting, then select a new setting.
Troubleshooting C l e a r i n g Pa p e r J a m s fr o m t h e Tra y 2 A r e a To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Pull out Tray 2 until it stops. 2. To remove the tray, lift the front of it slightly, then pull it out of the printer. 3. Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer.
Troubleshooting 4. Insert Tray 2 into the printer, then push it in all the way. Note: If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 5. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings. • To confirm the same paper size, type, or color, touch OK. • To select a new paper size, type, or color, touch the current setting, select a new setting then touch OK. 6.
Troubleshooting 3. To open the paper guide, raise the green handle. 4. Remove any jammed paper from the back of the printer. 5. Close the paper guide on the Fuser.
Troubleshooting 6. Lower the green levers to their original position. 7. Close the rear door. Tr o u b l e s h o o t i n g Pa p e r J a m s M u l t i p l e S h e e t s P u l l e d To g e t h e r Probable Causes Solutions The paper tray is too full. Remove some of the paper. Do not load paper above the maximum fill line. The edges of the paper are not even. Remove the paper, align the edges, and then reload the paper. The paper is moist from humidity. Remove the paper from the paper tray.
Troubleshooting Pa p e r M i s fe e d s Probable Causes Solutions The paper is not correctly positioned in the tray. • Remove the misfed paper and reposition it properly in the tray. • Adjust the paper guides in the tray to match the size of the paper. The paper tray is too full. Remove some of the paper. Do not load paper past the fill line. The paper guides are not correctly adjusted to the paper size. Adjust the paper guides in the tray to match the size of the paper.
Troubleshooting Pa p e r J a m M e s s a g e S t a y s O n Note: Check for, and remove, torn pieces of paper in the paper path. Probable Causes Solutions Some paper remains jammed in the printer. Recheck the paper path and make sure that you have removed all of the jammed paper. One of the printer doors is open. Check the doors on the printer. Close any door that is open.
Troubleshooting Print-Quality Problems Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the information in this section to troubleshoot the problem. For more information, go to www.xerox.com/office/VLC400support. Caution: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media.
Troubleshooting Caution: Some paper and other media types can cause poor output quality, increased paper jams, or damage your printer.
Troubleshooting Symptom Probable Causes Solutions Page Margins Are Inconsistent. A paper registration adjustment is needed. Use the paper registration procedure to adjust the image position on the page. For details, refer to Adjusting Paper Registration. The toner cartridges are not Xerox® toner cartridges. Verify that the toner cartridges meet specifications, and replace them if necessary. The paper being used is outside the recommended specification range.
Troubleshooting Symptom Probable Causes Solutions The high-voltage supply is defective. For assistance, go to the Xerox® Support website at www.xerox. com/office/VLC400support. Only one color is faded. Toner cartridge is empty or damaged. Check the condition of the toner cartridge and replace it if necessary. Color around the edge of printing is incorrect. The color registration is incorrect. Adjust the color registration. For details, see details, refer to Color Registration.
Troubleshooting Symptom Partial blanks, creased paper, or blotted printing. Probable Causes Solutions There is a problem with the toner cartridge for that color. Check the toner cartridge for damage and replace if necessary. For assistance, go to the Xerox® Support website at www.xerox. com/office/VLC400support. The paper is damp. Replace the paper. The paper is outside the recommended specification range. Replace the paper with a recommended size and type. For details, refer to Supported Paper.
Troubleshooting Symptom Probable Causes Solutions White lines or streaks running through only one color. Something is blocking the lens for the affected color. Clean the lens for the affected color. For details, refer to Cleaning the Laser Lenses. White line or lines running through all colors. Paper or debris is dragging the bottom of the transfer belt. Remove the paper or debris from the printer. For assistance, go to the Xerox® Support website at www.xerox. com/office/VLC400support.
Troubleshooting Symptom Probable Causes Solutions Blotchy or mottled images. The paper is too light or too thin. Choose a different paper type at the control panel, in the application, and in the print driver. The paper is damp. Replace the paper. The humidity is too high. Reduce the humidity in the room or move the printer to a new location. Spots or lines appear at regular intervals on the prints. One or more of the components in the paper path is marking the paper.
Troubleshooting Getting Help Your printer includes utilities and resources to help you troubleshoot printing problems. V i e w i n g Wa r n i n g M e s s a g e s o n t h e Co n t r o l Pa n e l When a warning condition occurs, the printer alerts you of the problem. A message appears on the control panel and the LED status light on the control panel flashes amber or red. Warning alerts inform you about printer conditions, such as low supplies or open doors, that require your attention.
Troubleshooting M o r e I n fo r m a t i o n a b o u t Yo u r Pr i n t e r To obtain more information about your printer, refer to More Information.
Specifications A This appendix contains: • Configurations and Options ..................................................................................................... 164 • Physical Specifications ............................................................................................................. 166 • Environmental Specifications ................................................................................................... 168 • Electrical Specifications.........................
Specifications Configurations and Options A v a i l a b l e C o n fi g u r a t i o n s The printer is available in two configurations: Network printer with USB or network connectivity. Network printer with automatic 2-sided printing and USB or network connectivity.
Specifications Connectivity Remote Access • • • • 2 x USB 2.0 (Type A) USB 3.0 (Type B) Ethernet 10BASE-T/100BASE-TX/1000BASE-T Wireless network connectivity with an IEEE802.
Specifications Physical Specifications We i g h t s a n d D i m e n s i o n s Standard Configuration Configuration with Optional 550-Sheet Feeder Width 491 mm (19.3 in.) 491 mm (19.3 in.) Depth 488 mm (19.2 in.) 488 mm (19.2 in.) Height 533 mm (21 in.) 671 mm (26.4 in.) Weight 25.8 kg (56.9 lbs.) 28.4 kg (62.6 lbs.
Specifications To t a l S p a c e Re q u i r e m e n t s Standard Configuration Configuration with Optional 550-sheet Feeder Width 991 mm (39 in.) 991 mm (39 in.) Depth 1488 mm (58.6 in.) 1488 mm (58.6 in.) Height 733 mm (28.9 in.) 871 mm (34.3 in.
Specifications Environmental Specifications Te m p e ra t u r e • Operating Temperature Range: 10–32°C (50–90°F) • Optimal Temperature Range: 15–28°C (59–82°F) Re l a t i v e H u m i d i t y • Operating Humidity Range: 10–85% • Optimal Humidity Range: 20–70% relative humidity at 28°C (82°F) Note: Under extreme environmental conditions, such as 10°C and 85% relative humidity, printing defects can occur due to condensation inside the printer.
Specifications Electrical Specifications P o w e r S u p p l y Vo l t a g e a n d F r e q u e n c y Power Supply Voltage Frequency Current Required 110–127 VAC +/-10% 60 Hz +/-3 Hz 10 A 50 Hz +/-3 Hz 6A (99–140 VAC) 220–240 VAC +/-10% (198–264 VAC) Po w e r C o n s u m p t i o n • Sleep mode: <4 W • Low Power mode: 14 W • Standby: 76 W • Continuous printing: 705 W Xerox® VersaLink® C400 Color Printer User Guide 169
Specifications Performance Specifications Feature Specifications Printer warm-up time Power on: as fast as 60 seconds. Recovery from sleep mode as fast as 4 seconds. Note: Warm-up time assumes an ambient temperature of 20ºC (68°F) at 65% relative humidity. Pr i n t S p e e d Print speeds for continuous printing are up to 36 ppm. Print speeds are the same for color or black and white printing. Several factors affect print speed: • Print mode: The fastest print mode is Standard. • Paper size: Letter (8.
Regulatory Information B This appendix contains: • Basic Regulations ..................................................................................................................... 172 • Safety Certification .................................................................................................................. 178 • Material Safety Data Sheets ....................................................................................................
Regulatory Information Basic Regulations Xerox has tested this printer to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this printer in a typical office environment. U n i t e d S t a t e s FC C Re g u l a t i o n s This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 and Part 18 of the FCC Rules.
Regulatory Information WARNING: • Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment. • External radiation from Industrial, Scientific, and Medical (ISM) equipment can interfere with the operation of this Xerox device. If external radiation from ISM equipment interferes with this device, contact your Xerox representative for assistance. • This is a class A product.
Regulatory Information ENERGY STAR The ENERGY STAR program is a voluntary scheme to promote the development and purchase of energy efficient models, which help to reduce environmental impact. Details on the ENERGY STAR program and models qualified to ENERGY STAR can be found at the following website: www.energystar.gov The ENERGY STAR and ENERGY STAR mark are registered United States trademarks.
Regulatory Information To learn more about Xerox participation in sustainability initiatives, go to: www.xerox.com/ environment. Note: Changing the default Power Saver activation times can result in an overall higher energy consumption of the device. Before you turn off Power Saver modes or set a long activation time, consider the increase in device power consumption. Default Power Saver Settings This device is ENERGY STAR®-qualified under the ENERGY STAR Program Requirements for Imaging Equipment.
Regulatory Information Lä r m e m is s io n Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO 7779. Importeur Xerox GmbH Hellersbergstraße 2-4 41460 Neuss Deutschland Tu r ke y Ro H S Re g u l a t i o n In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.” “EEE yönetmeliğine uygundur.
Regulatory Information For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
Regulatory Information Safety Certification This device is certified by the following agencies using the following safety standards. Agency Standard Underwriters Laboratories Inc. (US/Canada) UL 60950-1, 2nd Edition, 2014-10-14 CAN/CSA C22.2 No. 60950-1-07, 2nd Edition, 201410 Underwriters Laboratories Inc.
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts.
Regulatory Information 180 Xerox® VersaLink® C400 Color Printer User Guide
Recycling and Disposal C This appendix contains: • All Countries............................................................................................................................. 182 • North America ......................................................................................................................... 183 • European Union ....................................................................................................................... 184 • Other Countries.........
Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. For recycling and disposal information, contact your local authorities.
Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.
Recycling and Disposal European Union Some equipment may be used in both a domestic/household and a professional/business application. Domestic/Household Environment Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream. In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be segregated from household waste.
Recycling and Disposal Co l l e c t i o n a n d D i s p o s a l o f E q u i p m e n t a n d B a t t e r i e s These symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery, and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directive 2002/96/EC and 2006/66/EC.
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance.