User Manual

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Action Yes No
Step 1
1 Remove the tray.
2 Check if paper is loaded
correctly.
• Make sure that the paper
guides are positioned
correctly.
• Make sure that the stack
height is below the
maximum paper fill
indicator.
• Make sure to print on
recommended paper size
and type.
3 Insert the tray.
4 Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is solved.
Step 2
1 From the Paper menu on the
control panel, check if the
printer is set to the correct
paper size.
2 Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is solved.
Step 3
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Do paper jams occur frequently?
Contact customer support. The problem is solved.
Xerox
®
C310 Color Printer
User Guide
205
Troubleshoot a Problem