User Manual

Action Yes No
Step 7
Install the correct print driver.
Is the printer responding?
The problem is solved. Go to step 8.
Step 8
Turn off the printer, wait for about
10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is solved. Contact customer support.
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Action Yes No
Step 1
1 Check if you are printing on
the correct paper.
2 Print the document.
Is the document printed on the
correct paper?
Go to step 2. Load the correct paper size and
paper type.
Step 2
1 Depending on your operating
system, specify the paper size
and paper type from the
Printing Preferences or Print
dialog.
• Make sure that the settings
match the paper loaded in
the tray.
• You can also change the
settings on the printer
control panel.
2 Print the document.
Is the document printed from the
correct tray or on the correct
paper?
The problem is solved. Go to step 3.
Step 3
1 Check if the trays are not
linked.
For more information, refer
toLinking trays.
2 Print the document.
Is the document printed from the
correct tray?
The problem is solved. Contact customer support.
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Xerox
®
C310 Color Printer
User Guide
Troubleshoot a Problem