User Manual

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• Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models,
press OK to navigate through the settings.
• If horizontal white lines keep appearing on your prints, then refer to Repeating Defects.
Action Yes No
Step 1
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer
control panel. Navigate to:
Settings > Paper > Tray
Configuration > Paper Size/
Type
2 Print the document.
Do horizontal white lines appear
on prints?
Go to step 2. The problem is solved.
Step 2
1 Remove, and then insert the
imaging kit.
Do not expose the imaging kit
to direct light. Extended
exposure to light can cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging kit. Doing so may
affect the quality of future
print jobs.
2 Print the document.
Do horizontal white lines appear
on prints?
Contact customer support. The problem is solved.
176
Xerox
®
C310 Color Printer
User Guide
Troubleshoot a Problem