User Manual

Action Yes No
Step 1
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer
control panel. Navigate to:
Settings > Paper > Tray
Configuration > Paper Size/
Type
2 Print the document.
Do vertical dark lines appear on
prints?
Go to step 2. The problem is solved.
Step 2
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
use it.
2 Print the document.
Do vertical dark lines appear on
prints?
Go to step 3. The problem is solved.
Step 3
1 Remove, and then insert the
imaging kit.
Do not expose the imaging kit
to direct light. Extended
exposure to light can cause
print quality problems.
Do not touch the
photoconductor drum under
the imaging kit. Doing so may
affect the quality of future
print jobs.
2 Print the document.
Do vertical dark lines appear on
prints?
Contact customer support. The problem is solved.
Xerox
®
C310 Color Printer
User Guide
175
Troubleshoot a Problem