User Manual

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen
printer models, press OK to navigate through the settings.
Action Yes No
Step 1
1 Depending on your operating
system, specify the paper type
from the Printing Preferences
or Print dialog.
• Make sure that the setting
matches the paper loaded.
• You can also change the
setting on the printer
control panel. Navigate to:
Settings > Paper > Tray
Configuration > Paper Size/
Type
2 Print the document.
Does toner easily rub off?
Go to step 2. The problem is solved.
Step 2
1 Check if the paper weight is
supported.
If paper weight is not
supported, then load a
supported one.
2 Print the document.
Does toner easily rub off?
Go to step 3. The problem is solved.
Step 3
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Does toner easily rub off?
Contact customer support. The problem is solved.
Xerox
®
C310 Color Printer
User Guide
171
Troubleshoot a Problem