User Manual

Action Yes No
Step 1
1 Adjust the paper guides in the
tray to the correct position for
the paper loaded.
2 Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is solved.
Step 2
1 Load paper from a fresh
package.
Paper absorbs moisture due to
high humidity. Store paper in
its original wrapper until you
are ready to use it.
2 Print the document.
Is the print crooked or skewed?
Go to step 3. The problem is solved.
Step 3
1 Check if the paper loaded is
supported.
If paper is not supported, then
load a supported paper.
2 Print the document.
Is the print crooked or skewed?
Contact customer support. The problem is solved.
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Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,
navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen
printer models, press
to navigate through the settings.
168
Xerox
®
C310 Color Printer
User Guide
Troubleshoot a Problem