Owners manual

Troubleshooting
162 Xerox
®
VersaLink
®
B400 Printer
User Guide
Symptom Solutions
The top margin is incorrect.
• Ensure that the paper is loaded properly.
• Ensure that the margins are set correctly in the application you are using.
• Adjust the paper registration. For details, see Adjusting Paper
.Registration on page 126.
The printed surface of the paper
is bumpy.
1. Print a solid image over the entire surface of one sheet of paper.
2. Load the printed sheet into the tray with the printed side face down.
3. Print five blank pages to remove debris from the fuser rollers.
Spots or lines appear at regular
intervals on the prints.
1. Print the Repeating Defects pages.
At the control panel, touch Device > Support > Support Pages >
Repeating Defects.
2. To determine the cause, measure the distance between the print defects.
• 28 mm (1.1 in.) - Drum Cartridge
• 53 mm (2.1 in.) - Drum Cartridge
• 94 mm (3.7 in.) - Drum Cartridge
• 49 mm (1.9 in.) - Transfer Roller
• 80 mm (3.1 in.) - Fuser
• 95 mm (3.7 in.) - Fuser
3. If the repeating defects matches the Drum Cartridge distances, replace
the Drum Cartridge.
4. If the distance matches the Fuser or Transfer Roller, call for service or
replace the Maintenance Kit.