Owners manual

Troubleshooting
Xerox
®
VersaLink
®
B400 Printer 161
User Guide
Symptom Solutions
Ghosting appears in the
printed output.
• Verify that the paper is the correct size, type, and weight. If not, change
the paper settings.
• Change the Paper Type settings in the print driver. In the print driver
Printing Options tab, select Paper, then change the Other Type setting.
• Replace the Drum Cartridge.
Auger marks appear on the
printed output.
• To check the toner level, check the control panel, use the print driver, or
the Embedded Web Server. If the toner cartridge is near empty,
replace it.
• Verify that the toner cartridge is approved for use in this printer, and
replace it as needed. For best results, use a genuine Xerox toner cartridge.
The output print is wrinkled
or stained.
• Verify that the paper is the correct size, type, and weight for the printer
and that it is loaded properly. If not, change the paper.
• Try a new ream of paper.
• Change the Paper Type settings in the print driver. In the print driver
Printing Options tab, select Paper, then change the Other Type setting.
Envelopes are wrinkled or creased
when printed.
Check if the crease is within 30 mm (1.2 in.) of the four edges of
the envelope.
• If yes, it is printing as expected. Your printer is not faulty.
• If not, take the following actions:
Ensure that envelopes are loaded properly in the bypass tray. For details,
see Loading Envelopes in the Bypass Tray.
Follow the guidelines for printing on envelopes. For details, see
Guidelines for Printing Envelopes on page 112.
If the problem persists, use a different size envelope.