Owners manual

Troubleshooting
Xerox
®
VersaLink
®
B400 Printer 159
User Guide
• Ensure the paper type selected in your print driver matches the paper type on which you
are printing.
• If you have the same size paper loaded in more than one tray, ensure that the proper tray is
selected in the print driver.
• Store your paper and other media properly for optimum print quality. For details, refer to Paper
Storage Guidelines on page 97.
Solving Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and refer to the
corresponding solution to correct the problem. You can also print a Demonstration Print page to more
precisely determine the print-quality problem. For details, refer to Information Pages on page 28.
If the print quality does not improve after performing the appropriate action, contact your
Xerox representative.
Note: To maintain print quality, the toner cartridge is designed to provide a warning message when the
toner level is low. When the toner cartridge reaches this level, a warning message appears. When the
toner cartridge is empty, another message prompts you to replace the toner cartridge. The printer stops
printing until you install a new toner cartridge.
Symptom Solutions
The output is too light.
• To check the toner level, check the control panel, use the print driver, or
the Embedded Web Server. If the toner cartridge is near empty,
replace it.
• Verify that the toner cartridge is approved for use in this printer, and
replace it as needed. For best results, use a genuine Xerox toner cartridge.
• Replace the paper with a recommended size and type, and confirm that
your printer and print driver settings are correct.
• Verify that the paper is dry and that supported paper is used. If not,
change the paper.
• Change the Paper Type settings in the print driver. In the print driver
Printing Options tab, select Paper, then change the Other Type setting.
Toner smears or print rubs off.
The output has stains on the
back side.
• Change the Paper Type settings in the print driver. For example, change
Plain to Lightweight Cardstock. In the print driver Printing Options tab,
select Paper, then change the Other Type setting.
• Verify that the paper is the correct size, type, and weight. If not, change
the paper settings.
• Verify that the printer is plugged into an outlet that is providing the
correct voltage and power. Review the electrical specification of the
printer with an electrician if necessary. For details, refer to Electrical
Specifications on page 171.