Owners manual
Troubleshooting
158 Xerox
®
VersaLink
®
B400 Printer
User Guide
Print-Quality Problems
Your printer is designed to produce consistently high-quality prints. If you observe print-quality
problems, use the information in this section to troubleshoot the problem. For more information, go
to www.xerox.com/office/VLB400support.
CAUTION: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee
does not cover damage caused by using unsupported paper or specialty media. The Xerox
Total Satisfaction Guarantee is available in the United States and Canada. Coverage could
vary outside these areas. Please contact your local representative for details.
Note: To ensure consistent print quality, the toner cartridges and imaging units for many models of
equipment are designed to cease functioning at a predetermined point.
Controlling Print-Quality
Various factors can affect the quality of the output of your printer. For consistent and optimum print
quality, use paper designed for your printer and set the paper type correctly. Follow the guidelines in this
section to maintain optimum print quality from your printer.
Temperature and humidity affect the quality of the printed output. The guaranteed range for optimal
print quality is 15–28ºC (59–82ºF) and 20–70% relative humidity.
Paper and Media
Your printer is designed to use various paper and other media types. Follow the guidelines in this section
for the best print quality and to avoid jams:
• Use only Xerox approved paper. For details, refer to Supported Paper on page 96.
• Use only dry, undamaged paper.
CAUTIONS: Some paper and other media types can cause poor output quality, increased paper
jams, or damage your printer. Do not use the following:
• Rough or porous paper
• Inkjet paper
• Non-laser glossy or coated paper
• Paper that has been photocopied
• Paper that has been folded or wrinkled
• Paper with cutouts or perforations
• Stapled paper
• Envelopes with windows, metal clasps, side seams, or adhesives with release strips
• Padded envelopes
• Plastic media
• Transparencies