Owners manual

Troubleshooting
140 Xerox
®
VersaLink
®
B400 Printer
User Guide
Probable Causes Solutions
There is a network-connectivity issue. If the printer is connected to a network:
a. Verify that the Ethernet cable is connected to the printer.
b. On the printer Ethernet connector, verify that the green LED is On.
If not, reseat both ends of the Ethernet cable.
c. Examine the TCP/IP address in the Communication section of the
Configuration Report. For details, refer to Printing the
Configuration Report on page 29.
d. If the TCP/IP address is 0.0.0.0, the printer needs more time to
acquire an IP address from the DHCP server. Wait 2 minutes, then
print the Configuration Report again.
e. If the TCP/IP address is unchanged, or begins with 169, contact
your network administrator.
There is a wireless network setup or
connectivity issue.
Verify that the Wireless Network Adapter is installed and properly
configured. For details, refer to Connecting to a Wireless Network on
page 33.
Printing Takes Too Long
Probable Causes Solutions
The printer is set to a slower printing
mode. For example, the printer could be
set to print on Heavyweight paper.
It takes more time to print on certain types of special paper. Ensure that
the paper type is set properly in the driver and at the printer control
panel. For details, refer to Print Speed on page 172.
The printer is in Power Saver mode.
It takes time for printing to start when the printer is coming out of Power
Saver mode.
The way the printer was installed on
the network could be an issue.
Determine if a print spooler or a computer sharing the printer is buffering
all print jobs and then spooling them to the printer. Spooling can slow
print speeds. To test the speed of the printer, print some information
pages such as the Demonstration Print. For details, refer to Information
Pages on page 28. If the page prints at the rated speed of the printer,
there could be a network or printer installation issue. For more help,
contact the system administrator.
The job is complex. Wait. No action needed.
The print-quality mode in the driver is
set to Enhanced.
Change the print-quality mode in the print driver to Standard.