Owners manual

Troubleshooting
138 Xerox
®
VersaLink
®
B400 Printer
User Guide
General Troubleshooting
This section includes:
• Printer Does Not Power On ......................................................................................................................................... 138
• Printer Resets or Powers Off Frequently ................................................................................................................ 139
• Printer Does Not Print ................................................................................................................................................... 139
• Printing Takes Too Long .............................................................................................................................................. 140
• Document Prints From Wrong Tray ........................................................................................................................ 141
• Automatic 2-Sided Printing Problems .................................................................................................................... 141
• Printer is Making Unusual Noises ............................................................................................................................. 141
• Paper Tray Will Not Close ........................................................................................................................................... 141
• Condensation has Formed Inside the Printer ...................................................................................................... 142
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Does Not Power On
Probable Causes Solutions
The power switch is not turned on.
To power on the printer when it is off, press the power switch and then
press the Power/Wake button. For details, refer to Powering On and Off
the Printer.
The power cord is not plugged into the
outlet correctly.
Power off the printer, and plug the power cord securely into the outlet.
The printer requires a full reset.
Power off the printer, then unplug the power cord and wait 30 seconds.
Plug the power cord into the outlet securely. To power on the printer,
press the power switch and then press the Power/Wake button.
Something is wrong with the outlet
connected to the printer.
• Plug another electrical appliance into the outlet and check if it
operates properly.
• Try a different outlet.
The printer is connected to an outlet with
a voltage or frequency that does not
match the printer specifications.
Use a power source with the specifications listed in the Electrical
Specifications on page 171.
CAUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.