User's Manual
Table Of Contents
- Safety
- Getting Started
- Installation and Setup
- Using the Services
- Printing
- Paper and Media
- Maintenance
- Troubleshooting
- Troubleshooting Overview
- General Troubleshooting
- Restarting the Printer
- Printer Fails to Power On
- Printer Resets or Powers Off Frequently
- Document Prints from the Wrong Tray
- Automatic 2-Sided Printing Problems
- Paper Tray Fails to Close
- Printing Takes Too Long
- Print Job Fails to Print
- Printer Makes Unusual Noises
- Condensation has Formed Inside the Printer
- Paper Curl
- Paper Jams
- Printing Problems
- Print-Quality Problems
- Copy and Scan Problems
- Fax Problems
- Getting Help
- Security
- Xerox® CentreWare® Internet Services
- Setting Access Rights
- Setting Print Permissions
- Device User Database
- Secure HTTP
- IP Filtering
- IPSec
- Security Certificates
- Concealing or Showing Job Names
- 802.1x
- Displaying or Hiding Network Settings
- System Timeout
- USB Port Security
- Restricting Access to the Web User Interface
- Software Verification Test
- Specifications
- Regulatory Information
- Recycling and Disposal
General Setup
Xerox
®
B215 Multifunction Printer
User Guide
60
Maintenance Assistant Settings
Maintenance Assistant provides options for troubleshooting your printer. You can send detailed
diagnostic information to Xerox
®
, start online troubleshooting sessions with Xerox
®
, and download
usage information to your computer in .csv format.
1. In Xerox
®
CentreWare
®
Internet Services, click Status SMart eSolutions.
2. Click Maintenance Assistant.
3. Click one of the following:
• Send Diagnostic Information to Xerox
• Start an Online Troubleshooting Session at www.xerox.com/office/B215support
• Download File to Your Computer: Right-click and download the UsageLog.csv file to your
computer.
Configuring Alert Notifications
There are several ways to set the printer to send out notifications when alerts occur. Possible alert types
include low supply status, paper supply status, and paper jams.
1. In Xerox
®
CentreWare
®
Internet Services, click Properties General Setup.
2. Click Alert Notification.
3. For Alert Preferences, enable options as needed.
4. For Alert Recipient Email Address, enter the recipient email addresses.
5. For Toner Cartridge Reorder Notification, enter the percentage of toner life remaining that
triggers a reorder alert.
6. To display the reorder message on the control panel, select Display Low Toner Reorder Message.
7. For Drum Cartridge Reorder Notification, enter the percentage of life remaining that triggers an
alert.
8. To display the status on the control panel, select Drum Cartridge Status.
9. Click Apply.
Monitoring Alerts
The Active Alerts page displays printer information, such as printer name and location, as well as a list
of any current alerts. You can view alert information, such as the status code, description of the issue,
and the suggested skill level required to resolve the problem.
To view alerts:
1. In Xerox
®
CentreWare
®
Internet Services, click Status Alerts.
2. To update the page, click Refresh.