User's Manual
Table Of Contents
- Safety
- Getting Started
- Installation and Setup
- Using the Services
- Printing
- Paper and Media
- Maintenance
- Troubleshooting
- Troubleshooting Overview
- General Troubleshooting
- Restarting the Printer
- Printer Fails to Power On
- Printer Resets or Powers Off Frequently
- Document Prints from the Wrong Tray
- Automatic 2-Sided Printing Problems
- Paper Tray Fails to Close
- Printing Takes Too Long
- Print Job Fails to Print
- Printer Makes Unusual Noises
- Condensation has Formed Inside the Printer
- Paper Curl
- Paper Jams
- Printing Problems
- Print-Quality Problems
- Copy and Scan Problems
- Fax Problems
- Getting Help
- Security
- Xerox® CentreWare® Internet Services
- Setting Access Rights
- Setting Print Permissions
- Device User Database
- Secure HTTP
- IP Filtering
- IPSec
- Security Certificates
- Concealing or Showing Job Names
- 802.1x
- Displaying or Hiding Network Settings
- System Timeout
- USB Port Security
- Restricting Access to the Web User Interface
- Software Verification Test
- Specifications
- Regulatory Information
- Recycling and Disposal
Getting Help
Xerox
®
B215 Multifunction Printer
User Guide
244
Getting Help
Your printer includes utilities and resources to help you troubleshoot printing problems.
Viewing Warning Messages on the Control Panel
When a warning condition occurs, the printer alerts you of the problem. A message appears on the
control panel. Warning alerts inform you about printer conditions, such as low supplies or low paper
supply that require your attention. If more than one warning condition occurs, only one warning
message appears on the control panel at a time.
Information about current errors and printer status can also be viewed using Xerox
®
CentreWare
®
Internet Services.
Viewing Current Errors on the Control Panel
When an error condition occurs, a message appears on the control panel to inform you of the problem.
Error messages warn you about printer conditions that prevent the printer from printing or degrade
printing performance. If more than one error occurs, only one is displayed on the control panel.
Viewing Alerts Using Xerox
®
CentreWare
®
Internet
Services
When an error condition occurs, alert messages display in Xerox
®
CentreWare
®
Internet Services to
inform you of the problem. Alerts warn you about printer conditions that prevent the printer from
printing or degrade printing performance.
1. At your computer, open a Web browser. In the address field, type the IP address of the printer,
then press Enter or Return.
2. Click Status
Alerts.
A list of active alerts and a description of the error is displayed.