User's Manual
Table Of Contents
- Safety
- Getting Started
- Installation and Setup
- Using the Services
- Printing
- Paper and Media
- Maintenance
- Troubleshooting
- Troubleshooting Overview
- General Troubleshooting
- Restarting the Printer
- Printer Fails to Power On
- Printer Resets or Powers Off Frequently
- Document Prints from the Wrong Tray
- Automatic 2-Sided Printing Problems
- Paper Tray Fails to Close
- Printing Takes Too Long
- Print Job Fails to Print
- Printer Makes Unusual Noises
- Condensation has Formed Inside the Printer
- Paper Curl
- Paper Jams
- Printing Problems
- Print-Quality Problems
- Copy and Scan Problems
- Fax Problems
- Getting Help
- Security
- Xerox® CentreWare® Internet Services
- Setting Access Rights
- Setting Print Permissions
- Device User Database
- Secure HTTP
- IP Filtering
- IPSec
- Security Certificates
- Concealing or Showing Job Names
- 802.1x
- Displaying or Hiding Network Settings
- System Timeout
- USB Port Security
- Restricting Access to the Web User Interface
- Software Verification Test
- Specifications
- Regulatory Information
- Recycling and Disposal
Paper Jams
Xerox
®
B215 Multifunction Printer
User Guide
228
Paper Misfeeds
Probable Causes Solutions
The originals keep jamming in the
automatic document feeder.
If an original does not feed into the printer, the automatic
document feeder rubber pad may need to be replaced. Contact a
service representative.
The paper is not positioned correctly in
the tray.
• Remove the misfed paper, then reposition it in the tray.
• Adjust the paper guides in the tray to match the size of the
paper.
The paper tray is too full. Remove some of the paper. Do not load paper above the fill line.
The paper guides are not adjusted
correctly to the
paper size.
Adjust the paper guides in the tray to match the size of the paper.
The tray contains warped or wrinkled
paper.
Remove the paper, smooth it out, then reload it. If the paper
misfeeds, do not use that paper.
The paper is moist from humidity. Remove the moist paper, then replace it with new, dry paper.
Using paper of the wrong size, thickness
or type.
Use only Xerox-approved paper. For details, refer to Supported
Paper.
Paper does not feed into the printer
correctly.
• Remove any obstructions from inside the printer.
• Paper has not been loaded correctly. Remove paper from the
tray and reload it correctly.
• There is too much paper in the tray. Remove excess paper from
the tray.
• The paper is too thick. Use only paper that meets the
specifications required by the printer. For details, refer to
Supported Paper.
• If you are printing on special media, use the manual feed slot.
Paper sticks together. • Remove paper from the tray and flex or fan the paper.
• Different types of paper may be stacked in the tray. Load
paper of only one type, size, and weight.
Transparencies stick together in the
paper exit.
Use only transparencies specifically designed for laser printers.
Remove each transparency as it exits from the printer.
Envelopes skew or fail to feed correctly. • Ensure that the paper guides are against both sides of the
envelopes.
• Feed envelopes one at a time through the manual feed slot.