User's Manual
Table Of Contents
- Safety
- Getting Started
- Installation and Setup
- Using the Services
- Printing
- Paper and Media
- Maintenance
- Troubleshooting
- Troubleshooting Overview
- General Troubleshooting
- Restarting the Printer
- Printer Fails to Power On
- Printer Resets or Powers Off Frequently
- Document Prints from the Wrong Tray
- Automatic 2-Sided Printing Problems
- Paper Tray Fails to Close
- Printing Takes Too Long
- Print Job Fails to Print
- Printer Makes Unusual Noises
- Condensation has Formed Inside the Printer
- Paper Curl
- Paper Jams
- Printing Problems
- Print-Quality Problems
- Copy and Scan Problems
- Fax Problems
- Getting Help
- Security
- Xerox® CentreWare® Internet Services
- Setting Access Rights
- Setting Print Permissions
- Device User Database
- Secure HTTP
- IP Filtering
- IPSec
- Security Certificates
- Concealing or Showing Job Names
- 802.1x
- Displaying or Hiding Network Settings
- System Timeout
- USB Port Security
- Restricting Access to the Web User Interface
- Software Verification Test
- Specifications
- Regulatory Information
- Recycling and Disposal
Paper Jams
Xerox
®
B215 Multifunction Printer
User Guide
227
5. Close the rear cover. Printing will resume automatically.
Troubleshooting Paper Jams
The following charts list some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, call for service.
Multiple Sheets Pulled Together
Probable Causes Solutions
The paper tray is too full. Remove some of the paper. Do not load paper above the fill line.
The edges of the paper are not even. Remove the paper, align the edges, then reload the paper in the
tray.
The paper is moist from humidity. Remove the paper from the tray, then replace it with new, dry
paper.
Too much static electricity is present. Load new paper into the printer.
Using unsupported paper. Use only Xerox-approved paper. For details, refer to Supported
Paper.