User guide

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting
323
Copy color is not what was expected. • Reprint the job.
• Use a higher quality print mode.
• Select a different Original Type.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
Small white specks or graininess appears on
the output.
• Reprint the job.
• Use a higher quality print mode.
• Print 1 sided rather than 2 sided.
• Use a smoother paper.
Missing or weak image on output. • Reprint the job.
• Make sure paper is the correct type and size and is
properly loaded in the tray.
Dots on copies. • Reprint the job.
• Make sure the defect is not on the original.
• Clean the document glass and the Constant Velocity
Transport (CVT) glass.
Marks on the lead edge of paper stack which
are in line with the image.
• Reprint the job.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
• Run 20 blank sheets through the device.
Oil in long edge feed (LEF) paper edges (at top
and bottom) after running long jobs of short
edge feed (SEF).
• Reprint the job.
Tray 1 and 2 (or 3) raise failure. • Reprint the job.
• Open and close the tray.
Tray 1 and 2 misfeed. • Reprint the job.
• Check the tray side guides are tight against the stack of
paper. Turn or rotate the stack over if possible (unless
using media with a defined paper print side).
Problem Potential Solution