User guide

Troubleshooting
ColorQube™ 9301/9302/9303
General Care and Troubleshooting
322
A skewed or crooked image is produced when
copying or scanning from the document feeder
and document glass.
• Reprint the job.
• Make sure the defect is not on the original.
• Use originals within specification. Refer to
www.xerox.com for specifications information.
• Make sure originals are correctly loaded in the
document feeder.
Smears and smudges appear on the output
when copying or scanning from the document
glass or document feeder.
• Reprint the job.
• Make sure the defect is not on the original.
•Clean the document glass and the Constant Velocity
Transport (CVT) glass.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
Smears and smudges appear on the output
when printing or copying.
• Reprint the job.
• Make sure paper is the correct type and size and is
properly loaded in the tray.
• Make sure you select the 2nd side option in the options
if printing Side 2 on pre-printed paper.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
Light lines and streaks appear on prints or
copies.
• Reprint the job.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
Background appears on copies. • Reprint the job.
• Make sure the document feeder is fully closed when
using the document glass.
•Enable Auto Suppression for the Background
Suppression feature in the Image Quality options.
The image has shifted, or is split, incomplete or
scrambled.
• Reprint the job.
Steps in horizontal or vertical lines. • Reprint the job.
• Fix the image quality problems using the Light Lines
(Quick) option. Refer to Image Quality Problems on
page 320 for instructions.
Print color is not what was expected. • Reprint the job.
• Use a higher quality print mode.
• Select a different color correction from the print driver.
• Fix the image quality problems. Refer to Image Quality
Problems on page 320 for instructions.
• Try using different colors in the document.
Problem Potential Solution