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Table of Contents 1 Before Using the Machine .....................................................................7 Xerox Welcome Center ............................................................................7 Serial Number......................................................................................7 Conventions .............................................................................................8 Related Information Sources.............................................................
5 Machine Status..................................................................................... 37 Checking the Machine Status ................................................................37 Checking the Status of Trays ................................................................. 37 Checking the Status of Consumables .................................................... 38 Machine Information...............................................................................
IP Filtering (IP Address Restriction) .......................................................74 9 Problem Solving ...................................................................................75 Fault Clearance Procedure ....................................................................75 Machine Diagram (mimic)..................................................................76 Error Codes .......................................................................................
1 Before Using the Machine Welcome to the Xerox family of WorkCentre products. This System Administration Guide provides detailed information, technical specifications, and procedures for using the integral features of the machine. This chapter provides information which users should be aware of before using the machine. Xerox Welcome Center If you need assistance during or after product installation, visit the Xerox website for online solutions and support. http://www.xerox.
1 Before Using the Machine Conventions This section describes the conventions that are used throughout this System Administration Guide. WARNING: indicates statements that alert you to the possibility of personal harm. CAUTION: indicates statements that suggest the possibility of mechanical damage as a result of an action. NOTE: indicates additional information on operations or features.
Related Information Sources • WorkCentre 5020/DN Quick Use Guide NOTE: Diagrams used in this System Administration Guide apply to a fully configured machine and therefore may not exactly represent the configuration being used. NOTE: All the screen shots used in this System Administration Guide are taken using Windows XP.
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2 Maintenance This chapter explains how to replace consumbles and how to clean the machine. The following information is provided in this chapter: Replacing Consumables – page 11 Cleaning the Machine – page 17 Moving the Machine – page 20 Replacing Consumables The following consumables are manufactured to meet the specifications of the machine. Consumables/ Maintenance Part Product Code Page Yield Quantity/Box Toner Bottle 106R01277 Approx.
2 Maintenance • Use of consumables/periodic replacement parts that are not recommended by Xerox can impair quality and performance of the machine. Use only consumables/ periodic replacement parts that are specifically recommended by Xerox. Checking the status of consumables If the Drum Cartridge needs to be replaced in the near future, or toner levels fall below a certain threshold, the respective indicators on the Machine Diagram (mimic) light up.
Replacing Consumables NOTE: When the remaining toner becomes low, the machine may stop during printing to display the error code. If this happens, add toner to continue copying or printing. WARNING • Use a broom or a wet cloth to wipe off spilled toner. Never use a vacuum cleaner for the spills. CAUTION • Keep the Toner Bottle out of the reach of children. If a child accidentally swallows toner, spit it out, rinse mouth with water, drink water and consult a physician immediately.
2 Maintenance 4. Pull the Drum Cartridge out halfway. NOTE: Do not touch the drum (blue roller) when pulling out the Drum Cartridge. 5. Take a new toner bottle out of the box. 6. Shake the toner bottle well about 15 times. 7. Position the toner bottle into the opening on the Drum Cartridge, and align the orange arrow of the toner bottle with that of the Drum Cartridge. 8. Turn the toner bottle around in a clockwise direction once, and align the two orange arrows again. 9.
Replacing Consumables 10. Turn the toner bottle around in a counter-clockwise direction until the two orange arrows are aligned, and remove the toner bottle from the Drum Cartridge. NOTE: Follow the instruction given on the packaging for recycling the empty toner bottle. 11. Push in the Drum Cartridge until it locks into position. 12. Close the Left Side Cover and the Front Cover. Replacing the Drum Cartridge The machine comes with a Drum Cartridge.
2 Maintenance The following procedure describes how to replace the Drum Cartridge. 1. Make sure that the machine is not processing a job, and then open the Front Cover. 2. Open the Left Side Cover. 3. Lightly press the orange tab to unlock the Drum Cartridge. 4. Pull out the Drum Cartridge carefully. NOTE: Do not touch the drum (blue roller) when pulling out the Drum Cartridge. 5. Take a new Drum Cartridge out of the box, and remove the packaging. 6. Insert the new Drum Cartridge halfway. 7.
Cleaning the Machine Cleaning the Machine The cleaning instructions are specific to each part of the machine, such as the machine exterior, Document Cover, Document Glass, Film, Narrow Glass Strip, Document Feeder Roller, and Corotron Wire. This section describes how to clean each component of the machine. Cleaning the Exterior The following describes how to clean the exterior of the machine.
2 Maintenance 1. Wipe the Document Cover with a soft Document Cover cloth moistened with water to remove any dirt and then wipe it with a soft, dry cloth. Document Glass NOTE: Do not use cleaning agents other than water or neutral detergent. NOTE: If dirt does not come off easily, gently wipe it with a soft cloth moistened with a small amount of neutral detergent. 2. Wipe the Document Glass with a soft cloth moistened with water, and then wipe it with a dry cloth.
Cleaning the Machine The following procedure describes how to clean the Document Feeder Roller. NOTE: Do not use benzene, paint thinner, or other organic solvents. Doing so may damage paint or coating on plastic parts. NOTE: Cleaning the machine with an excessive amount of water may cause the machine to malfunction, or damage documents being copied. 1. Pull up the latch to open the Document Feeder Cover completely. 2. Turn the Document Feeder Roller to clean it with a soft cloth moistened with water.
2 Maintenance 2. Pull the Corotron Wire back and forth several times. 3. Close the Front Cover. Moving the Machine This section describes how to move the machine to another location. Before moving the machine, always secure the position of the scanner carriage. 1. Hold down the button for four seconds, and while holding down the button, press the button. The scanner carriage moves to the locked position.
Moving the Machine 4. Attach and tighten the screw to the machine to secure the position of the scanner carriage. 5. Lift the machine and move it gently to another location. 6. Loosen the screw attached in Step 4, and remove it from the machine. 7. Re-attach the screw cover removed in Step 3 to the machine. 8. Switch on the machine. NOTE: For information on how to switch on the machine, refer to the Product Overview chapter in the User Guide.
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3 Using CentreWare Internet Services This chapter explains how to enable and use CentreWare Internet Services for the machine.
3 Using CentreWare Internet Services CentreWare Internet Services Environments CentreWare Internet Services uses the embedded HTTP Server that resides in the machine. This allows communication with the machine through a web browser with access to the Internet or an intranet. By entering the IP address of the machine as the URL (Universal Resource Locator) in the browser, direct access to the machine is available.
CentreWare Internet Services Installation • If Copy Auditron is enabled 1) Log in to the machine under the System Administrator's ID. 2) Hold down the button on the Control Panel for four seconds. The letter [P] appears blinking in the Display. NOTE: The default System Administrator user ID is "11111". NOTE: For more information on how to enter the System Setting Mode, refer to Entering the System Setting Mode on page 109.
3 Using CentreWare Internet Services If you have selected [0] (STATIC) in Step 3, proceed to Step 5 to configure the protocol settings. Otherwise, proceed to Step 8. 5. Using the numeric keypad, enter the IP address for the machine in the format “xxx.xxx.xxx.xxx”. The following table shows the system setting menu numbers for specifying the IP address. IP Address (xxx.xxx.xxx.
CentreWare Internet Services Installation 8. When you have finished establishing TCP/IP, press the button. The machine exits the System Setting Mode. NOTE: If you have changed any settings in the System Setting Mode, the machine will reboot to register and enable the new settings. All scanned documents stored in mailboxes will be deleted on the reboot.
3 Using CentreWare Internet Services Feature DNS Configuration Setting Items Obtain DNS Server Address Automatically Allows you to enable or disable the automatic setting of the DNS server address via DHCP. Preferred DNS Server Enter the IP address for the DNS domain primary server. Alternate DNS Server 1-2 Enter the IP addresses for the DNS domain alternate server 1 and 2. Dynamic DNS Registration Specify whether to enable dynamic DNS server updates and/or to overwrite DNS settings upon updates.
Standard Features - CentreWare Internet Services Standard Features - CentreWare Internet Services CentreWare Internet Services allows you to display, configure, and change the current status or settings of the machine through a web browser on a computer instead of the Control Panel of the machine. Interface Options The CentreWare Internet Services home page contains four panels without visible boundaries. You can change the left and right panel sizes by dragging the boundary between them.
3 Using CentreWare Internet Services Services The services supported by CentreWare Internet Services are subdivided into the following categories. The category is selected on the tab bar in the header panel.
Services Scan This page allows you to create, edit, or delete mailboxes, and import scanned data to a computer. For more information on this page, refer to Scanner Environment Settings on page 53. Properties This page allows you to view and set the machine properties. These include the machine details and configuration, the CentreWare Internet Services settings, the port settings, protocol settings, and emulation settings. NOTE: Some settings with data entry use bytes as units of data volume.
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4 Job Status This chapter explains how to check current and completed jobs using CentreWare Internet Services. It also provides information on how to delete jobs and view error information. The following information is provided in this chapter: Checking Current Jobs – page 33 Checking Completed Jobs – page 34 Checking Error Information – page 35 Checking Current Jobs This section describes how to display the list of active jobs being processed. 1.
4 Job Status Checking Completed Jobs This section describes how to display a list of completed jobs. 1. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2. Click the [Jobs] tab. 3. On the collapsible menu of the Menu Panel, click the [Job History List] folder, and then [Job History] to view the list of completed jobs. Job Name Displays the name of the job. Owner Displays the name of the client (user) who sent the job.
Checking Error Information Checking Error Information This section describes how to display a list of errors that have occurred. 1. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2. Click the [Jobs] tab. 3. On the collapsible menu of the Menu Panel, click [Error History] to view the list of errors. Date & Time Displays the date and time the error occurred. Error Code Displays the six-digit error code (***-***) of the error.
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5 Machine Status This chapter explains how to check the machine status, such as the paper trays, consumables, and how to view general information about the machine. It also provides information on how to download software, print a report, and view the current readings of the machine counters.
5 Machine Status Status Displays the status of the paper trays as [Ready], [Empty], [Not Available], or [Unknown]. NOTE: The status of the paper tray may be displayed as [Unknown] if the machine is in the Power Saver mode. Paper Remaining Displays the status of paper loaded in the paper trays as [Paper Loaded] or [No Paper]. Paper Size Displays the size of paper loaded in each tray. Priority Displays the priority set for each tray when Automatic Tray Switching is enabled. The highest priority is number 1.
Machine Information Machine Information This section describes how to view general information about the machine, such as the serial number, memory capacity, and available printer language. It also provides information on how to change the machine settings, such as paper size table and Power Saver feature. 1. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2. Click the [Properties] tab. 3.
5 Machine Status Feature General Setup Configuration Setting items Displays information such as the memory capacity, available printer language, and installed software. • Memory Displays the size of the installed memory, and amount of memory used for each port/protocol. • Available PDL Lists the printer language used by the machine and its version. • Software Displays the version of software (firmware) installed on the machine.
Downloading Software Downloading Software This section describes how to manually upgrade the machine’s software. 1. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2. Click the [Properties] tab. 3. On the collapsible menu of the Menu Panel, click the [Services] folder, and then the [Machine Software] folder. 4. Configure required settings. 5. Click [Apply]. 6.
5 Machine Status Viewing the Total Number of Pages Made on the Machine This section describes how to display the current readings of the entire set of machine counters. 1. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2. Click the [Properties] tab. 3. On the collapsible menu of the Menu Panel, click [General Setup] > [Billing & Counters] > [Usage Counters]. The [Usage Counters] page is displayed.
6 Printer Environment Settings This chapter describes how to set up the printing environment for the machine. The following information is provided in this chapter: TCP/IP (LPD or Port9100) – page 43 USB Port – page 47 SNMP Configuration – page 49 TCP/IP (LPD or Port9100) This section explains how to set up the machine to print from a Windows computer through LPD or Port9100.
6 Printer Environment Settings TCP/IP (LPD or Port9100) Environments System configuration As the machine supports the LPD and Port9100 protocol, you can print directly from a Windows computer. When printing from Windows 2000/Windows XP/Windows Server 2003/Windows Vista computers through the LPD port, use the OS standard LPR port. When printing through Port9100, change the necessary settings on the computers. The transport protocol for LPD and Port9100 can be TCP/IP.
TCP/IP (LPD or Port9100) 4) If you are using the Port9100 port, select the [Enabled] check box for [Port9100]. If you are using the LPD port, select the [Enabled] check box for [LPD]. NOTE: Confirm that the SNMP port is enabled. If not enabled, select the [Enabled] check box for [SNMP]. For information on how to configure SNMP settings, refer to SNMP Configuration on page 49. 5) Click [Apply]. 6) If prompted, enter the System Administrator user ID and passcode, and click [OK].
6 Printer Environment Settings 4) Click [Apply]. 5) If prompted, enter the System Administrator user ID and passcode, and click [OK]. NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button. NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.
USB Port USB Port This section explains how to set up the machine in a USB port environment. The following information is provided: Information Checklist – page 47 USB Port Environment – page 47 USB Port Installation – page 48 Information Checklist Before starting the USB port installation procedures, make sure that the following items are available or have been performed. Item By USB Cable Customer Test the machine to make sure that it is fully installed and functioning correctly.
6 Printer Environment Settings USB Port Installation Follow these installation procedures for using the machine on a USB port. Installation Procedure There are three stages required to install the machine on a USB port. USB Port Communication Setup This requires the machine to be set up for USB port printing. Computer Setup This requires the computer to be configured to print to the machine.
SNMP Configuration 4. If prompted, enter the System Administrator user ID and passcode, and click [OK]. NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button. NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted. Computer Setup Before starting Computer Setup, make sure that the USB cable is disconnected from the computer.
6 Printer Environment Settings 8. Configure required settings. The following table shows the items that can be set. Setting Items SNMP Configuration SNMP Configuration > Edit SNMP v1/v2c Properties SNMP Properties [Edit SNMP v1/v2c Properties] button Description Displays the [SNMP Configuration > Edit SNMP v1/ v2c Properties] page which allows you to set the SNMP v1/v2c properties.
SNMP Configuration NOTE: Click the [Reboot Machine] button when it is displayed. If the [Reboot Machine] button fails to be displayed, click the [Status] tab and then click the [Reboot Machine] button. NOTE: If the machine is rebooted, all scanned data stored in the mailboxes will be deleted.
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7 Scanner Environment Settings This chapter explains how to set up Scanning Services in the supported environments.
7 Scanner Environment Settings 3. Confirm that the following ports are enabled: • SNMP • WebDAV (only when using Network Scanner Utility 3) • SOAP (only when using Network Scanner Utility 3) Follow these steps to enable the ports. 1) Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2) Click the [Properties] tab. 3) Click the [Connectivity] folder, and then [Port Settings]. 4) Select the check boxes to enable each port. 5) Click [Apply].
Setup Procedure Target Computers • Windows 2000/Windows XP/Windows Server 2003/Windows Vista Data to Set Up Scan to Mailbox Install Requirement CentreWare Internet Services Required CentreWare Internet Services can be used to create/edit mailboxes and view scanned documents stored in mailboxes. Mailboxes are created via CentreWare Internet Services Required For additional information, refer to Creating a Mailbox on page 58.
7 Scanner Environment Settings Computer Setup To retrieve scanned documents, install Network Scanner Utility 3 or activate CentreWare Internet Services. For more information about the operating environment for Network Scanner Utility 3 and the installation method, refer to the PCL Print Driver CD-ROM. For more information on how to retrieve scanned documents to your computer, refer to the User Guide.
Setting Up a Mailbox Document List Displays the [Mailbox Document List] page where you can set the document processing settings for the selected mailbox. Delete Deletes the selected mailbox. Edit Displays the [Edit Mailbox] page, which allows you to edit the selected mailbox. Create Displays the [Mailbox Setup] page, which allows you to create the selected mailbox. Mailbox Document List The following shows the setting items available on the [Mailbox Document List] page.
7 Scanner Environment Settings Creating a Mailbox The following procedure explains how to create a mailbox for storing scanned documents. Scanned documents in mailboxes can be imported to computers via Network Scanner Utility 3 or CentreWare Internet Services. For information on how to import the scanned documents to a computer, refer to the User Guide. You can create up to 99 mailboxes. 1. Click the [Scan] tab on the Header Panel of the CentreWare Internet Services home page.
Setting Up a Mailbox Setting the Scan Options After creating a mailbox, you can set the scan options for the mailbox. The settings made here are valid and specific to the respective mailboxes. Thus, you must set up the scan options for each mailbox. NOTE: Before setting the scan options, create a mailbox in advance. For information on how to create a mailbox, refer to Creating a Mailbox on page 58.
7 Scanner Environment Settings The following table lists the options available. Parameter When Document Feeder is used Value Original Orientation Specify the orientation of originals when scanning a document from the Document Feeder. • [Sideways Images (Top to Left)] • [Upright Images] (Default) Original Size Specify the size of originals.
Setting Up a Mailbox Parameter When Document Glass is used Value Original Orientation Specify the orientation of originals when scanning a document from the Document Glass. • [Sideways Images (Top to Left)] • [Upright Images] (Default) Original Size Specify the size of originals. • [A3 Landscape] (Default) • [B4 Landscape] • [A4 Portrait] • [A4 Landscape] • [B5 Portrait] • [B5 Landscape] • [A5 Portrait] • [A5 Landscape] • [Statement (5.5 x 8.5") Landscape] • [Executive (7.25 x 10.
7 Scanner Environment Settings Parameter Resolution Reduce / Enlarge Edge Erase Value Specify the scan resolution for the documents to be scanned. • [200 x 200 dpi] (Default) • [300 x 300 dpi] • [400 x 400 dpi] • [600 x 600 dpi] Preset % Select the preset enlargement/reduction ratio. • [A3JA5/11x17J5.5x8.5(50.0%)] • [B4JA5(57.7%)] • [A3JB5(61.2%)] • [11x17J8.5x11/8.5x11J5.5x8.5(64.7%)] • [A3JA4/B4JB5(70.7%)] • [8.5x14J8.5x11/A3J8.5x13(78.5%)] • [B4JA4/B5JA5(81.6%)] • [A3JB4/A4JB5(86.6%)] • [A4J8.
Setting Up a Mailbox Editing a Mailbox The following procedure explains how to change mailbox settings. NOTE: Some mailboxes may require you to enter a passcode depending on the [Check Mailbox Passcode] setting on the [Mailbox Setup] page. For more information, refer to Creating a Mailbox on page 58. 1. Click the [Scan] tab on the Header Panel of the CentreWare Internet Services home page. The [Mailbox] page is displayed. 2. Select the mailbox you want to edit, then click [Edit].
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8 Accounting and Securities The machine has an Account Administration feature that restricts the ability to use functions and manages the use of each machine feature. This chapter contains information for the System Administrator on the features used to change the settings and on the setting procedures. It also provides information on how to configure the IP Filtering feature.
8 Accounting and Securities NOTE: A user ID and passcode are only required for copy and print jobs. Users do not need to enter a user ID and passcode to log in to the machine for a scan job. However, if a passcode is set for a mailbox, users are prompted to enter the passcode for the mailbox, regardless of whether or not the Account Mode is enabled.
Managing User Accounts • Accounting Disabled Does not perform account management on the machine. NOTE: If [Accounting Disabled] is selected, [Auditron (Copy Service)] and [Auditron (Print Service)] are disabled even if their check boxes are selected in Step 5. 5. Select the [Enabled] check box for each service for which you want to perform account management. Auditron (Copy Service) Select this check box to enable the Copy Auditron feature.
8 Accounting and Securities 2. Click the [Properties] tab. 3. On the collapsible menu of the Menu Panel, click the [Accounting] folder, and then [Accounting Configuration]. The [Accounting Configuration > Step 1 of 2] page is displayed. 4. Click [Next]. The [Authentication Configuration > Step 2 of 2] page is displayed. 5. Enter the account number for which you want to register a user. 6. Click [Edit].
Managing the Counters Deleting a User Account At your Computer The following describes how to delete all registered information for a selected user account. 1. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2. Click the [Properties] tab. 3. Click the [Accounting] folder, and then [Accounting Configuration]. The [Accounting Configuration > Step 1 of 2] page is displayed. 4. Click [Next].
8 Accounting and Securities 1. Enter the System Setting Mode. The letter [P] appears blinking in the Display. NOTE: For information on how to enter the System Setting Mode, refer to Entering the System Setting Mode on page 109. 2. Enter the menu number using the numeric keypad, referring to the tables below. To set a copy job limit for a user account Menu Number Description 801 to 899* Specify the maximum number of copy pages allowed for account numbers 1 to 99.
Managing the Counters Viewing the Total Number of Copies or Prints for a User Account The following describes how to view the total number of copies or prints made on each user account. At the Machine To view the total number of copies or prints made on a user account, you must enter the System Setting Mode. 1. Enter the System Setting Mode. The letter [P] appears blinking in the Display. NOTE: For information on how to enter the System Setting Mode, refer to Entering the System Setting Mode on page 109.
8 Accounting and Securities Resetting the Total Number of Copies and Prints for All Users The following describes how to reset the copy and print totals for all user accounts in a single operation. At the Machine 1. Enter the System Setting Mode. The letter [P] appears blinking in the Display. NOTE: For information on how to enter the System Setting Mode, refer to Entering the System Setting Mode on page 109. 2. Enter a menu number [398] using the numeric keypad. 3.
Changing the System Administrator Settings Changing the System Administrator Settings This section describes the features that allow you to change the System Administrator’s ID and passcode. The machine enters the System Setting Mode only when a correct System Administrator’s ID is entered. By default, the System Administrator’s ID is set to "11111", and its passcode is not set. 1. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2.
8 Accounting and Securities IP Filtering (IP Address Restriction) The IP Filtering feature provides security to the machine, by allowing you to register the IP addresses permitted to communicate with the machine. The IP addresses to be filtered can be specified on CentreWare Internet Services. To restrict access to the machine, perform the following procedure. 1. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2.
9 Problem Solving This chapter describes what needs to be done when a problem occurs with the machine. It provides information on how to troubleshoot a problem by referring to the Machine Diagram (mimic), Error Code Label, and Troubleshooting Table. It also explains how to identify network-related machine problems and how to clear paper jams.
9 Problem Solving NOTE: If the machine is switched off, all scanned data stored in the mailboxes will be deleted. • Network-related Problem If the problem still persists, refer to Network-related Problems on page 102. • Xerox Welcome Center If a problem persists after applying all the suggested solutions, contact the Xerox Welcome Center. For more information, refer to Xerox Welcome Center on page 107.
Fault Clearance Procedure Replace Drum Cartridge The red indicator lights up when the Drum Cartridge needs to be replaced in the near future. Prepare a new Drum Cartridge. No error code is displayed at this point. The red indicator flashes when the Drum Cartridge needs to be replaced immediately. Replace the Drum Cartridge with a new one. The error code [J6] appears in the Display.
9 Problem Solving Error Codes The following table shows the error codes that appear in the Display. If an error occurs, the six-digit error code (***-***) is also displayed on CentreWare Internet Services. For information on how to view the error history, refer to Checking Error Information on page 35. NOTE: You can also view the six-digit error code (***-***) in the Display on the Control Panel. For more information, refer to Viewing the six-digit error code at the machine on page 35.
Fault Clearance Procedure Error Code What appears in the Display What appears in CentreWare Internet Services Description C0 024-965 When Automatic Tray Switching (menu number: 163) is enabled, the selected tray runs out of paper. Load paper in the tray. For information on how to load paper in the trays, refer to the User Guide.
9 Problem Solving Error Code What appears in the Display C3 C5 What appears in CentreWare Internet Services Description Remedy 002-910 075-910 The Bypass Tray has run out of paper. Load paper in Bypass Tray, and press the button to resume the job. For information on how to load paper in the Bypass Tray, refer to the User Guide. Paper is jammed in the Bypass Tray. Remove the jammed paper. Check that the paper guides are adjusted correctly, and press the button to resume the job.
Fault Clearance Procedure Error Code What appears in the Display What appears in CentreWare Internet Services C6 024-951 Tray 2 has run out of paper. Load paper in Tray 2. For information on how to load paper in Tray 2, refer to the User Guide. 024-960 Tray 2 has been selected in a print job; however, the size/ orientation of paper that is loaded in Tray 2 does not match the paper size/orientation of the print job. Load Tray 2 with the same sized paper as specified in the print job.
9 Problem Solving Error Code What appears in the Display What appears in CentreWare Internet Services Description C8 003-963 When Automatic Paper Selection (menu number: 164) is enabled, the machine is unable to select a tray, because the machine does not support the paper size that was specified by the job, or because none of the trays are loaded with the appropriate size of paper. Press the button to cancel the job.
Fault Clearance Procedure Error Code What appears in the Display What appears in CentreWare Internet Services Description Remedy E3 072-101 077-904 Paper is jammed in or around Tray 2. Remove the jammed paper. Check that the paper guides are adjusted correctly. For information on how to remove the jammed paper in and around Tray 2, refer to E3: Paper Jam in Tray 2 on page 99. For information on how to correctly adjust the paper guides, refer to the User Guide.
9 Problem Solving Error Code What appears in the Display What appears in CentreWare Internet Services Description Remedy H9 010-325 An internal communication error occurred in the machine. Switch the machine off and on. If the error persists, contact the Xerox Welcome Center. J1 093-912 Out of toner. Add toner. For information on how to add toner, refer to Adding Toner to the Drum Cartridge on page 12.
Fault Clearance Procedure Error Code What appears in the Display What appears in CentreWare Internet Services n0 002-970 This error code appears after the paper jam, which occurred during a copy job, has been cleared. Press the button to resume the copy job. n1 003-972 When copying documents, the number of pages that can be stored in memory exceeded the maximum (999 pages). Press any button to clear the error.
9 Problem Solving Error Code What appears in the Display What appears in CentreWare Internet Services Description n2 003-942 The size of the original documents was not detected by the Document Feeder. Press the button to cancel the job. Reload the unscanned documents, and press the button to resume scanning the rest of the documents. n3 027-452 The specified IP address already exists. Change the IP address.
Fault Clearance Procedure Error Code What appears in the Display What appears in CentreWare Internet Services Description n5 016-712 The specified document area is too small. Select a higher resolution or a larger scan area. 016-776 An error occurred during image conversion processing. Retrieve the data via CentreWare Internet Services. 016-779 An error occurred during conversion processing of the scan image. Instruct scanning again. 016-788 Failed to retrieve the file from the web browser.
9 Problem Solving Error Code What appears in the Display What appears in CentreWare Internet Services n6 003-760 Incompatible features are selected in the document scan conditions. Check the selected options. 016-701 An error occurred due to insufficient memory for the PCL decomposer. Lower the resolution if possible. 016-702 A page compression error occurred. The machine could not compress any page due to insufficient free space in the buffer. Lower the resolution if possible.
Fault Clearance Procedure Error Code What appears in the Display What appears in CentreWare Internet Services Description Remedy n7 016-726 The printer language cannot be automatically selected. Use the machine’s print driver. If the problem persists, contact the Xerox Welcome Center. 016-749 The printer language received from a print driver cannot be printed on the machine. Use the machine’s print driver. If the problem persists, contact the Xerox Welcome Center.
9 Problem Solving Troubleshooting Table If you are experiencing any difficulties using the machine, check the table below for the recommended solutions. Symptom The machine will not switch on. Recommendation z z z An error is indicated on the Machine Diagram (mimic). z z The document will not feed through the Document Feeder. z z z z z If any indicators on the Machine Diagram (mimic) are lit or flashing, apply the appropriate solutions.
Fault Clearance Procedure Symptom A print job is sent to the machine correctly, but the machine does not start printing. Recommendation z z z z z Failed to print on the paper in the tray that you selected. z z Make sure that the computer application you are sending a print job from is working correctly. Make sure that the appropriate printer cable is used. Make sure that the printer cable is connected securely.
9 Problem Solving Symptom Streaks, solid or dotted lines, or spots Recommendation z z z z z z z z Paper delivered to an Output Tray is curled, and it is not properly stacked up. z Output is too light or too dark. z z z z z z Output is too light. z z z Clean the Corotron Wire. For information on how to clean the Corotron Wire, refer to Cleaning the Corotron Wire on page 19.
Fault Clearance Procedure Symptom Ghosting (residual images) Recommendation z z Washout z z z Solid density variations z z z z Image loss z z Misfeeds in the Bypass Tray z z z Jams in the Document Feeder z z Paper jams z z z z z z Paper curl z z z Check the quality of the documents. Feed the document SEF. Check the quality of the documents. If the image is lighter near the borders, set the density feature to a darker setting. Replace the Drum Cartridge. Load fresh paper.
9 Problem Solving Paper Jams This section describes procedures to clear paper jams. When paper jams in the machine, the machine stops, and the indicator on the Machine Diagram (mimic) flashes. An error code also appears in the Display, which indicates which procedures to take to remove the jammed paper. Carefully remove the jammed paper without tearing it. Do not leave any pieces of paper in the machine.
Paper Jams If the paper is jammed around the Fuser 1) Pull down the latches. 2) Remove the jammed paper. NOTE: Do not leave any torn pieces of paper inside the machine. 3) Return the latches back to their original position. 4) Gently close the Left Side Cover. If the paper is jammed inside the Left Side Cover 1) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards.
9 Problem Solving E2: Paper Jam inside the Left Side Cover The following procedure describes how to clear paper jams inside the Left Side Cover when an error code [E2] appears in the Display. 1. Hold the latch, and open Access Cover 1. NOTE: This releases the tightly jammed paper within the machine. 2. Lift up the Left Side Cover Latch gently to open the Left Side Cover. 3. Remove the jammed paper. NOTE: Do not leave any torn pieces of paper inside the machine.
Paper Jams 3) If the paper is jammed in the location shown in the diagram, and if the edges of the jammed paper is not accessible to be pulled out, pull up the green lever, and remove the jammed paper. 4. Gently close the Left Side Cover and Access Cover 1. E4: Paper Jam inside the Left Side Cover The following procedure describes how to clear paper jams inside the Left Side Cover when an error code [E4] appears in the Display. 1. Hold the latch, and open Access Cover 1. 2.
9 Problem Solving 4. Remove the jammed paper. NOTE: Do not leave any torn pieces of paper inside the machine. 1) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards. 2) If the paper is jammed in the location shown in the diagram, remove the jammed paper by pulling it upwards.
Paper Jams 4. Push Tray 1 gently back into position. C2: Paper Jam in Tray 2 The following procedure describes how to clear paper jams in Tray 2 when an error code [C2] appears in the Display. NOTE: Paper Tray 2 is an optional accessory that can be used as Tray 2. 1. Pull out Tray 2 toward you. NOTE: Identify the location of the paper jam first. Randomly pulling out the trays may tear the jammed paper, and any torn pieces of paper remaining in the machine may eventually cause the machine to malfunction.
9 Problem Solving 3. If the jammed paper is accessible through Access Cover 1, remove the jammed paper. 4. Pull out Tray 2 toward you, and remove the jammed paper. NOTE: Do not leave any torn pieces of paper inside the machine. 5. Push Tray 2 gently back into position, and close Access Cover 1 and Access Cover 2. C3: Paper Jam in the Bypass Tray The following procedure describes how to clear paper jams in the Bypass Tray when an error code [C3] appears in the Display. 1.
A1/A2: Document Jams A1/A2: Document Jams If a document jams in the Document Feeder, the machine stops, and an error code [A1] or [A2] appears in the Display. The Document Feeder Jam indicator on the Machine Diagram (mimic) flashes. The following procedure describes how to remove the jammed documents in the Document Feeder. 1. Pull up the latch to open the Document Feeder Cover. 2. Remove the jammed document.
9 Problem Solving Network-related Problems Problem Solving Procedure This section enables you to identify network-related machine problems. Use the following steps to identify and solve a problem. 1. Resolve any local copier problems first. Perform corrective action by referring to Troubleshooting Table on page 90. Do not attempt to resolve a network problem if the local copier functions are not operating correctly. 2. Check that the machine has power and is switched on. 3.
Network-related Problems When the required printing result is not obtained Cause Confirmation Method Action The specified print language is different from the print language of the print data. Check the specified print language and the print language of the print data. Specify a print language matching that of the print data. The print driver that accompanies the machine is not being used (a third party print driver is being used).
9 Problem Solving CentreWare Internet Services This section explains the troubleshooting procedures while using CentreWare Internet Services. Troubleshooting The possible causes, confirmation methods, and actions are as follows. Problem Cannot access CentreWare Internet Services. The “please wait” message is displayed. The [Refresh] button is not working. Confirmation Method Action Check if the machine is switched on. Switch on the machine.
Network-related Problems Scanning Services This section explains the troubleshooting procedures and restrictions while using the scan function. Troubleshooting The possible causes, confirmation methods, and actions are as follows. Cause Confirmation Method Action Cannot find the scanned documents in the mailbox. Check that the machine is switched on. All scanned data in the mailboxes will be deleted if the machine is switched off. Try scanning again. Cannot run a scan job.
9 Problem Solving Internet/Intranet Connection This section explains the troubleshooting procedures and restrictions while using Internet and intranet connections. Troubleshooting The possible problems and actions are as follows. When you cannot connect to the Internet/intranet Problem Action The IP address is not set correctly. Check the IP address setting. If the IP address is not set correctly, supply a fixed IP address, or use DHCP or Autonet to assign an IP address.
Xerox Welcome Center Restrictions This section explains the restrictions that apply while using Internet or intranet connections. Internet/Intranet connections Connection to the Internet or an intranet depends on various settings, including the destination web server, the used server application, proxy server, and firewall types. When connecting to the Internet or an intranet using server application software, proxy, or firewall supplied by another company, the following conditions are required.
9 Problem Solving Viewing/Editing Support Information The following explains how to view support information for the machine, including a link for software updates and contacts for technical support. The information on this page, except the software upgrade website, can be edited. 1. Open your web browser, and enter the machine's IP address in the [Address] box to access CentreWare Internet Services. 2. Click the [Support] tab. 3.
10 Appendix This chapter provides the system settings menu list, machine specifications, optional accessory list. The following information is provided in this chapter: System Settings – page 109 Specifications – page 122 Optional Accessories – page 125 System Settings This section describes how to enter the System Setting Mode, and configure the System Settings.
10 Appendix 2. Enter the System Administrator’s ID using a numeric keypad. NOTE: The default System Administrator’s ID is “11111”. Numeric keys 3. Press the button to confirm the entered ID. button The machine enters the System Setting Mode. The letter [P] appears blinking in the Display. If Copy Auditron is enabled 1. When Copy Auditron is enabled, [Id] appears blinking in the Display. Enter the System Administrator’s ID using the numeric keypad.
System Settings • If the System Administrator’s passcode is set, [---] appears in the Display. Proceed to the next step. 3. Enter the passcode using the numeric keypad. Numeric keys For security reasons, as you enter each digit of the passcode, a hyphen appears in the Display instead of the actual number that you enter. 4. Press the button to confirm the entered passcode. button If the entered passcode is correct, the machine enters the Copy Mode, and [1] appears in the Display. 5.
10 Appendix Configuring the System Settings After the machine enters the System Setting Mode, follow the steps below. 1. Enter a menu number that you wish to configure using the numeric keypad, referring to System Setting List on page 113. 2. Press the button to confirm the entered menu number. The currently set value of the menu number appears blinking in the Display. NOTE: If you choose not to change the value, press the button or the button.
System Settings System Setting List Menu Number Menu Description Value 1 Machine Clock (Year) Enter the current year with two digits. 00 - 99 (year) 2 Machine Clock (Month) Enter the current month. 1 - 12 (month) 3 Machine Clock (Day) Enter the current day. 1 - 31 (day) 4 Machine Clock (Hour) Enter the current hour. 0 - 23 (hour) 5 Machine Clock (Minute) Enter the current minute. 0 - 59 (minute) 6 Date Format Specify the date format.
10 Appendix Menu Number Menu Description 14 Auto Clear Time When the indicator next to the button is blinking during a copy or scan job, and if the button is not pressed for a specified period of time to indicate the last page of a document, the current copy or scan batch becomes the last in the job.
System Settings Menu Number Menu Description Select the language to be displayed on the Configuration Report. Value 24 Language 2: English* 3: French 4: German 5: Italian 6: Spanish 8: Russian 14: Dutch 15: Danish 16: Swedish 17: Finnish 18: Norwegian 19: Brazilian Portuguese 20: Bulgarian 21: Polish 22: Hungarian 23: Romanian 24: Czech 25: Greek 26: Turkish 30: Catalan 51 Drum Cartridge Remaining Life Shows you the remaining life of the Drum Cartridge in percentages.
10 Appendix Menu Number Menu Description Value 110 Subnet Mask (4th block) Enter a value in the fourth block of the subnet mask. 0 - 255 111 Gateway Address (1st block) Enter a value in the first block of the gateway address. 0 - 255 112 Gateway Address (2nd block) Enter a value in the second block of the gateway address. 0 - 255 113 Gateway Address (3rd block) Enter a value in the third block of the gateway address.
System Settings Menu Number Menu Description Value 132 Print Area Specify the printable area. Select [1] (Standard) to crop a margin 4.1 mm (0.16 inches) wide along all four edges of the paper. Select [2] (Extended) to crop a margin of 2 mm (0.08 inches) along the edges. 1: Standard* 2: Extended 151 Tray Priority (Copying) Select the tray priority for a copy job.
10 Appendix Menu Number Menu Description Value 162 Sharpness (Copying) Select the default sharpness level for copy jobs. 0: Least Sharp 1: Less Sharp 2: Normal* 3: Sharp 4: Sharpest 163 Automatic Tray Switching When a tray runs out of paper during a copy job, the machine automatically selects another tray that is loaded with the same size and same orientation of paper. This feature is called Automatic Tray Switching. Select whether to enable or disable the Automatic Tray Switching feature.
System Settings Menu Number 353 Menu Print Auditron Description Select whether to enable or disable the Print Auditron feature, which tracks and counts prints made on the machine per user account. Value 0: Disabled 1: Enabled* NOTE: To enable this feature, select [1] (Enabled) under Account Mode (menu number: 351). 398 All Accounts Count Clear 401 to 499 Copy Count for Account Number 1 - 99 NOTE: When entering the menu number, enter 4 plus the account number.
10 Appendix Menu Number Menu 801 to 899 Copy Job Limit for Account Number 1 - 99 NOTE: When entering the menu number, enter 8 plus the account number. For example, for account number 45, enter "845" as the menu number. 901 to 999 Print Job Limit for Account Number 1 - 99 NOTE: When entering the menu number, enter 9 plus the account number. For example, for account number 45, enter "945" as the menu number.
System Settings Document Sizes Detectable by the Document Feeder Switch the paper size table as necessary in the System Setting Mode (menu number: 21). NOTE: When an undetectable size of document is loaded in the Document Feeder, the error code [A2] appears in the display. For more information, refer to Error Codes on page 78. Selected value for Metric/Inch (menu number: 21) Detectable Document Size Metric Inches 0: A/B Series 1: Inch Series 2: Inch Series 3: Inch Series (8K/16K) (8.5 x 13") (8.5 x 13.
10 Appendix Specifications This section lists the main specifications of the machine. Note that the specifications and the appearance of the product may change without prior notice. Copy Feature Specifications Type Console Copying method Laser Xerography Scan resolution 600 x 600 dpi (23.6 x 23.6 dots/mm) Output resolution 600 x 600 dpi (23.6 x 23.
Specifications Continuous copy speed NOTE: The speed may be reduced due to image quality adjustment. NOTE: The performance may be reduced depending on the paper type.
10 Appendix Supported operating systems Microsoft® Windows® 2000 Professional Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition Microsoft® Windows® Server® 2003 Standard Edition Microsoft® Windows® Vista™ 64-bit editions of Windows® NOTE: For the latest information on operating systems that are supported by the machine, contact the Xerox Welcome Center. Interface Ethernet (100BASE-TX/10BASE-T), USB 2.
Optional Accessories Printable Area The area on the paper that can be printed is as follows. Standard Printable Area The standard printable area is an area on the paper excluding a 4 mm margins on all four edges of the paper. The actual printable area, however, may vary depending on the printer (plotter) control language. Extended Printable Area With the extended printable area setting, the printable area can be extended to 297 x 432 mm at a maximum.
10 Appendix 126
11 Index Numerics 2-sided (Copying) - System Settings ................117 A Access Cover 1 ............................................ 96, 97 Access Cover 2 ............................................ 97, 99 Account Mode .....................................................66 Account Mode - System Settings ......................118 Account Number Passcode - System Settings .119 Account Number User ID - System Settings .....119 Account Users ....................................................
Index D M Date Format - System Settings .........................113 deleting jobs ........................................................33 deleting user accounts ........................................69 Density - System Settings .................................117 Document Cover .................................................17 Document Feeder Jam .......................................76 Document Feeder Roller .....................................19 Document feeder specifications Capacity ......
Index Continuous printing speed ......................... 123 Emulation ................................................... 124 Interface ..................................................... 124 Page description language ........................ 123 Resolution .................................................. 123 Supported operating systems .................... 124 Supported protocols ................................... 123 Type ...........................................................
Index Total Counter ..............................................115 Transition Time To Low Power Mode .........113 Transition Time to Sleep Mode ..................113 Tray Priority (Copying) ............................... 117 Tray Priority for Automatic Paper Selection 114 USB ............................................................116 WebDAV .....................................................116 T TCP/IP (LPD or Port9100) ..................................43 Computer Setup .......................
