User guide

7-16 Troubleshooting
Half of the printed page is
blank.
• The page layout is too complex. Simplify the
page layout, and remove any unnecessary
graphics from the document.
• The page orientation setting may be
incorrect. Change the page orientation in the
Print Setup dialog box.
• The paper size and the software paper size
settings do not match. Load the correct paper
in the printer or change the software paper
size settings in the Print Setup dialog box.
• Scaling may be set to less than 100%.
Change the scaling setting in the Paper/
Output dialog box.
• The printer cable may be incorrect. Use or
replace the cable with an IEEE-1284 rated
cable.
• The ink cartridge may be empty.
The printer prints the
wrong data, or it prints
incorrect characters.
• The printer cable may be connected
improperly. Check the cable connection.
• There may be a problem with the printer
driver software. Exit Windows and reboot
the computer. Turn the printer off and on.
• The printer cable may be incorrect. Use or
replace the cable with an IEEE-1284 rated
cable.
Symptom Cause and Solution
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