User guide
7-14 Troubleshooting
Spots or lines appear on 
received faxes.
• Check to see if the phone line is noisy.
• Check the print head in your machine by 
making a copy.
• Check the transmitting machine for a dirty 
scan glass.
The machine dials a 
number, but fails to make a 
connection with another 
machine.
The other machine may be turned off, out of 
paper, or cannot answer incoming calls. Have 
the operator of the other machine investigate the 
problem.
The machine is unable to 
store a document in 
memory.
There may be insufficient memory available to 
store the document. If the display shows a 
MEMORY FULL error message, delete any 
documents you no longer need from the 
memory, then try storing the document.
Blank areas appear at the 
bottom of each page, or on 
other pages, only a small 
strip of text is printed at the 
top of the page.
Check the paper settings in the user option 
setup. Refer to Selectable Options on page 1-52.
Symptom  Solution
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