User guide
Table Of Contents
- Table of contents
- Introduction
- System overview of the 4635 LPS
- Using the PC UI
- Paper facts
- System control tasks
- Job control tasks
- Online printing tasks
- Offline printing tasks
- UNKNOWN
- Power on the open-reel tape drive
- Load an open-reel tape
- Load an open-reel tape by hand
- Unload an open-reel tape
- Unload an open-reel tape during a power failure
- Handle open-reel tapes
- Power on the 18 track 1/2 inch cartridge tape drive
- Unload a 1/2 inch cartridge
- Power off the 18/36 track 1/2 inch tape drive
- Handle cartridge tapes
- Load a 1/4 inch cartridge tape
- Handle 1/4 inch cartridge tapes
- Load a floppy disk
- Handle floppy disks
- Start an offline print job
- Rewind/unload tape
- Space
- Move
- UNKNOWN
- HIP printing tasks
- Status and print tasks
- File control tasks
- Maintenance tasks
- Precautions you should take
- Cleaning supplies
- Maintaining the printer
- Replacing the dry ink cartridge
- Replacing the dry ink waste container
- Adding fuser agent
- Cleaning the sensors and the reflecting surfaces
- Tape drive cleaning schedule
- Cleaning precautions—READ BEFORE CLEANING
- Cleaning procedures
- When to clean the tape drive
- Cleaning procedures
- How to clean the floppy disk drive
- Installing the custom transfer assist blade
- Setting tray size with the custom transfer assist blades
- Problem solving tasks
- LPS problems
- Printing problems
- Paper jams
- Incorrect paper size message
- Stacker bin problems
- System controller problems
- Tape drive does not perform self-load routine
- “OK” appears on the tape drive message display, but the loading door is closed
- Basic recovery procedure
- Initial program load (IPL) procedure fails
- You cannot insert a cartridge
- Tape does not unload
- Unloading a cartridge after a power failure
- Tape winds completely out of cartridge
- Message display is blank
- Tape drive does not become ready
- LPS problems
- MICR operating procedures
- Bar code operating procedures
- A. Meter reading and reporting
- B. Supplies
- Glossary
- Index
PROBLEM SOLVING TASKS
Tape drive does not become ready
1. Determine if the tape drive is online by pressing the Scroll
button until the message display shows the Status display.
2. If the tape drive is offline, follow the procedures listed in the
“Place the tape drive online” section of chapter 7, “Offline
printing tasks.”
3. If the drive still does not become ready, the cartridge may be
inserted incorrectly. Remove the cartridge from the transport
and insert it again.
4. If there is an error code message in the message display,
record the error code, press the Unload switch, and try the
operation again.
Figure 12-43. Unload switch
5. If the drive still does not become ready, call for service. If
there is an error code message on the message display,
record the code and report it to the service representative.
Calling for service
Before calling the Customer Service Support Center, ensure you
have read this chapter and have tried the corrective actions
described here. If the problem persists, gather the necessary
information (details follow) and call the appropriate Customer
Service Support Center phone number. Your site representative
can supply you with the telephone number for the Customer
Service Support Center in your area.
Note: The correct phone number is attached to your printer at
installation time.
Before contacting Xerox service, please make note of:
• Status code numbers and messages which appear on the PC
UI or system controller terminal, including the 6-digit code
number that resulted from running the PROBLEM command
• Status messages which appear on the printer control console
• Indicator lights which may or may not be lit
• Status codes which appear in the message display of the tape
drive control panel if there is a tape drive problem.
XEROX 4635 LASER PRINTING SYSTEM OPERATOR GUIDE 12-35