User guide

Troubleshooting
Chapter 11: Troubleshooting ❖ 11-23
Windows NT
Problems
Table 11.6 lists common Windows NT problems when
printing via TCP/IP, the possible causes, and recommended
corrective actions.
Table 11.6 Windows NT Problems
Problem Possible Causes Corrective Actions
Cannot access the XNIC
from your workstation.
XNIC cannot complete workstation
request for connection.
Make sure the printer is on the same
physical segment as the workstation.
Files do not print from NT
Server workstation.
Incorrect value for Print
Destinations field.
Make sure that the LPR Port is selected in
the Print Destinations dialogue box.
Refer to Step 9 on page 9-17.
Incorrect IP address entered. Make sure that the correct IP address of the
printer has been entered in the Name or
address of host providing lpd box.
See the section Creating a TCP/IP Printer
Queue Step 10 on page 9-17.
Files do not print from NT
clients.
The Share this printer on the
network field was not set.
Make sure that the field Share this
printer on the network was checked. It
is located in the Add LPR Compatible
Printer window and allows other users to
share this printer.
See the section Configuring the XNIC for
Windows NT, Step 7 on page 9-17.
ETR-CH11 Page 23 Thursday, October 24, 1996 7:14 AM