User guide

LAN Manager Problems
Chapter 11: Troubleshooting ❖ 11-21
 If the printer still does not work after taking the appropriate corrective actions, down the LAN Manager server, then bring it
back up again.
Table 11.4 LAN Manager problems
Problem Possible Causes Corrective Actions

TelRcf does not connect. Printer is OFF, off-line, or
disconnected from the network.
Make sure the printer is ON.
There are problems with the
network.
Check that cables are properly connected to
the network and to the printer.
XNIC IP address has been
incorrectly defined in the TelRcf
icon.
Check the IP address of the TelRcf Icon.
Printer does not get a
ready status.
Connection with the XNIC is
incomplete.
The printer is OFF.
From the Xerox LAN Manager
Printer
Utility window:
1. Select the printer with problem
(highlighted).
2. From Launch pull down menu, select
Stop Printer.
3. After a minute, select Start Printer
from Launch pull down menu. The
printers control panel should now
display the online message:
Ready
Erroneous paper jammed
message.
Network communication
problems.
The file server crashed.
Hold queue, delete job, then release the
queue.
Queueing status for long
time.
The printer may have timed out.
The printer may be OFF.
Check that printer is Online Ready.
Then down the XNIC by powering off and
powering on the printer.
Waiting connection for
long time.
Printer might be busy, such as
when it is printing another job.
The printer is off-line or OFF.
Network communication
problems.
Check that printer control panel displays
Online Ready.
ETR-CH11 Page 21 Thursday, October 24, 1996 7:14 AM