P H A S E R ™ 3 4 0 0 P E R SO N A L L A S E R User Guide P R I N T E R
Xerox Phaser™ 3400 Personal Laser Printer User Guide June 2001
Copyright © 2001, Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Contents Printer Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v User safety summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Printer Parts and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Paper and Print Media. . . . .
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Printer CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Windows driver and driver help system . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Warranty Xerox warrants that the Phaser 3400 Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment.
Consumables Warranty Xerox warrants that laser print cartridges will be free from defects in materials and workmanship for a period of one (1) year from date of installation. All other Customer Replaceable Consumables (CRCs) will be covered for a period of ninety (90) days (six (6) months where longer periods are required by law) from the date of installation, but not more than one (1) year from date of shipment.
THE ABOVE WARRANTIES ARE GIVEN BY XEROX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER REPLACEABLE CONSUMABLES IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. XEROX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR STANDARD IMPOSED BY APPLICABLE LEGISLATION.
User safety summary Operational Safety Your printer and its supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. To ensure the continued safe operation of your printer, follow these safety guidelines at all times: ■ Follow warnings and instructions marked on or supplied with the equipment. ■ Use materials and supplies specifically designed for your printer.
■ Do not use this printer near water, wet locations, or outdoors. ■ Do not obstruct ventilation openings. These openings are provided to prevent overheating of the machine. ■ Do not push objects into slots and openings on the printer. Contacting a voltage point or shorting out a part might result in electrical shock or fire. ■ Unplug the printer from the wall outlet before cleaning. ■ Do not use aerosol cleaners. Follow the instructions in the printer documentation for proper cleaning methods.
Printer Parts and Supplies Front 1 2 3 4 5 6 1710-32 7 1. Top cover 5. Multi-purpose tray 2. Face-down tray (output) 6. Paper tray 3. Control panel 7. Paper-level indicator 4. Serial number Back 1 2 3 4 1710-33 5 1. Rear cover and rear face-up tray (output) 4. Power switch 2. USB interface connector 5. Power cord connector 3.
Control Panel 1 2 3 4 1. Error light ■ 5 6 ■ 3. Paper light 2 fast blinks, then off, then 2 fast blinks, then off, etc. = Toner is getting low. Replace the laser print cartridge soon. ■ On = Cover open, cartridge not installed or not seated properly ■ On with Paper light = Paper jam On with Data light = Ready for a manual-feed job. Load paper in the multi-purpose tray and press the Print button to start the job. ■ On = Out of paper ■ On with Error light = Paper jam ■ 4.
Supplies and Accessories To order supplies and accessories, contact your local dealer or visit the Xerox web site: www.xerox.
Item Network Interface Card Kit ■ Part Number 097S02722 Adds network capability Repackaging Kit 4 Size 695E98050 Phaser 3400 Personal Laser Printer
Paper and Print Media Paper tips ■ Only use the supported paper types, sizes, and weights. ■ Use clean, undamaged paper. ■ Do not use perforated paper. ■ Store the paper on a flat surface, in a relatively low-humidity environment. ■ Avoid storing paper in such a way as to cause wrinkling, bending, curling, etc. ■ Do not unwrap paper until you are ready to use it, and rewrap any paper you are not using. ■ Do not expose paper to direct sunlight.
Supported paper and media sizes Media Size Tray 1 Tray 2 A5/A6 Tray Multi-purpose Tray Letter 8.5 x 11 in • • • • Legal 8.5 x 14 in • • • • Executive 7.25 x 10.5 in • • • • A4 210 x 297 mm • • • • A5 148 x 210 mm • • • A6 105 x 148 mm • • Folio 8.5 x 13 in • • • • B5-JIS 182 x 257 mm • • • • B5-ISO 176 x 250 mm • • • • • Custom Sizes ‡ Envelopes ** COM-10 * Monarch * C5 * DL * B5 * #9 * 4.1 x 9.5 in 3.8 x 7.
Loading Trays Loading instructions are also located on the labels inside the tray. Caution Do not remove a tray while printing; this may cause paper jams. For information on loading the optional A5/A6 tray and loading optional Tray 2, refer to the Phaser 3400 Personal Laser Printer Reference Manual on the printer CD-ROM. Loading the standard tray 1. Remove the tray. 1710-03 2. Push the metal (bottom) plate down until it locks into place.
3. If necessary, adjust the tray length to match the length of the paper. Press the metal tab on the back of the tray, then pull the back of the tray to the desired length. 1710-46 4. Load the paper. ■ Make sure that you place the paper under the corner tab (left-front corner of the tray) and the tabs at the back of the tray. ■ Load letterhead face down with the top of the page toward the front of the tray. ■ Don't load paper above the fill line. Don’t load over 550 sheets.
5. If necessary, adjust the side guides to lightly touch the paper. 1710-47 6. Slide the tray back into the printer.
Using the Multi-purpose Tray The multi-purpose tray can be used in either of these ways: ■ Loaded with paper or special media ■ Used to manually feed paper one sheet at a time Always use the multi-purpose tray to print on special media, such as envelopes, transparencies, or non-standard paper sizes. To print two-sided jobs, always use the multi-purpose tray for the second side; refer to the Phaser 3400 Personal Laser Printer Reference Manual on the printer CD-ROM for more information.
3. To load paper in the tray, place the paper against the left edge of the tray, then slide the width guide against the paper. 1710-30 ■ Load letterhead face up with the top of the page entering the printer first. ■ Don't load paper above the fill line. Don’t load over 100 sheets of paper, 20 transparencies, 25 labels, or 10 regular envelopes. ■ Load envelopes with the flap down.
Installing Software Before sending a job to the printer, you must have the printer driver or PostScript PPD file installed on your computer. Using the Windows installer Use the installer application to automatically install the printer driver and utility software onto your computer's hard disk. 1. Insert the Phaser 3400 printer's CD-ROM into your computer's CD-ROM drive. 2. When the CD-ROM automatically runs, click to select your language. (If you have auto-run turned off, run setup.exe from the CD-ROM.
Using the Macintosh installer Use the installer application to automatically install the PostScript PPD onto your computer's hard disk. 1. Insert the Phaser 3400 printer's CD-ROM into your computer's CD-ROM drive. 2. Double click the CD-ROM icon. 3. Double click the folder for your language. Folder Language DE German EN English ES Spanish FR French IT Italian PT Portuguese 4. Double click the Installer icon. 5. On the introductory screen, click the Continue button. 6.
3. In the New Desktop Printer dialog box after With, select LaserWriter 8, select Printer (USB) in the list, and click the OK button. 4. In the top part of the dialog box, click the Change button, select the PPD from the list, and click the Select button. 5. In the middle part of the dialog box, click the Change button, select the Phaser 3400 printer, and click the OK button. 6. With both the PPD file and printer specified, click the Create button. 7.
Printing When sending a job to the printer, select special features in the printer driver. ■ Windows — Use the PCL 6 driver or a PostScript driver with the Phaser 3400 PPD file. ■ Macintosh — Use the LaserWriter 8 driver with the Phaser 3400 PPD file.
Troubleshooting Printing Problems For more information, refer to the Phaser 3400 Personal Laser Printer Reference Manual on the printer CD-ROM or access the troubleshooting knowledge base at www.xerox.com/officeprinting/infoSMART/ General things to check ■ Make sure that your computer is connected to the printer with the right cable. ■ Use an IEEE-1284-rated cable for parallel connections. ■ Use a compliant cable rated USB Specification Revision 1.0 or 1.1 for USB connections.
■ If using Windows, access the printer driver (as described on page 25) and check the settings. ■ Make sure that the print job is being sent to the correct port (for example, LPT1). For Windows 95, Windows 98, or Windows Me, check the settings on the Details tab. For Windows 2000 or Windows NT, check the settings on the Ports tab. ■ Print a test page from the General tab of the printer driver. If the test page doesn’t print, un-install and then reinstall the printer driver.
Paper Jams If the Error light (top) and Paper light (third) on the control panel are both on, the printer has a paper jam. Jam prevention tips ■ Only use paper supported by the printer; see page 6. ■ Make sure that the paper is loaded correctly. ■ Don't add paper above the tray's fill line. ■ If paper is still jamming, flip the paper over in the paper tray. ■ Do not remove the tray while printing. ■ If printing on heavy paper or special media, only load the media in the multi-purpose tray.
2. If there is resistance when you pull the paper or the paper is not visible, open the rear cover. 1710-39 3. Detach the vinyl strip. 1710-40 4. Press the rear cover down until the plastic clips of the rear tray snap out. 1710-54 5. Gently pull the paper to remove it; if successful, skip to Step 9.
6. If there is still resistance when you pull the paper, pinch the tabs to release the exit roller, then swing the roller to the left. 1710-41 7. Gently remove the jammed paper. Note If you still cannot remove the paper, refer to "Clearing paper jams inside the printer" (the following section). 8. Replace and secure the exit roller. 9. Re-attach the vinyl strip. 10. Close the rear cover. 11. Open and close the top cover to resume printing.
Clearing jams inside the printer 1. Open the top cover and remove the laser print cartridge. 1710-08 Caution Do not expose the laser print cartridge to heat or direct sunlight. 2. Carefully lift up the metal guide. 1710-35 3. Gently remove the jammed paper. 4. Gently lower the metal guide.
5. Replace the laser print cartridge and close the top cover. 1710-37 Clearing jams in the tray area 1. Pull out the paper tray. 1710-42 2. Gently pull the jammed paper to remove it. 3. Push the stack of paper down until the bottom plate of the tray locks into place.
4. Slide the tray back into the printer. 1710-51 5. To resume printing, open and close the top cover.
Getting Help Refer to the following resources for information about the Phaser 3400 printer. Printer CD-ROM The printer’s auto-running CD-ROM contains various resources available for installing and learning more about the Phaser 3400 printer.
Videos The Phaser 3400 videos, on the printer’s CD-ROM, contain information on the following topics: ■ Replacing the laser print cartridge ■ Loading media in the tray and multi-purpose tray ■ Clearing jams ■ Installing the network card ■ Installing the second paper tray assembly Windows driver and driver help system When using Windows 95, Windows 98, Windows Me, Windows 2000, or Windows NT, install the custom PCL 6 driver from the Printer CD-ROM.
Xerox web sites To link to product and supplies information, download printer drivers, view documents, and access support information: www.xerox.com/officeprinting infoSMART™ Knowledge Base To access the troubleshooting knowledge database used by Xerox Customer Support staff: www.xerox.com/officeprinting/infoSMART Technical support To view technical support information: www.xerox.com/officeprinting/support On-line documentation To view documentation about a printer: www.xerox.
Customer support centers Before calling for customer support, write down the serial number of your printer; refer to page 1 for the location of the serial number.
Printer Specifications Item Specification and Description Print Speed 17 pages per minute for Letter size; 16 pages per minute for A4 size Resolution True 600 x 600 dpi; 1200 dpi Resolution Output Capacity ■ Face-down tray: 250 Sheets ■ Face-up tray: 100 Sheets ■ Tray 1: 550 sheets of paper (16 to 28 lbs./60 to 105 g/m2) ■ Multi-purpose tray: 100 sheets of paper (16 to 43 lbs.
Item Specification and Description Interfaces ■ Bidirectional Parallel Standard (IEEE 1284) – Modes supported: Compatible, Nibble, Byte, ECP ■ USB Interface Standard – USB 1.0/1.
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