User's Manual

Foreign Interface (FDI) Hints & Tips

Subtopic CQ# Description and Recommended Action

Accumulator

device timed out

24082 After a Jam, the operator must re-enter their account number on the

Auditron/Accumulator in order to continue their job if the accumulator device

times out before the operator clears the jam. This is working as expected

and can be avoided by increasing the accumulator timeout or disabling it

altogether. Note: the machine is disabled correctly when this log out

occurs.

Deleting jobs 22040 Foreign Device has an inherent problem "crediting" when a job is deleted

directly from the queue (as DocuSP is unable to inform PSIP of this

occurrence). Do not delete jobs controlled by the Foreign Interface Device

directly from the queue. Allow the Cancel Job Timer to delete them when it

expires.

Multi-Up jobs 24914 Multi-Up print jobs controlled by the Foreign Device Interface cannot be

charged a premium or double-counted.

Wizard messages

covered

31237 Status messages from the Foreign Device Configuration Wizard can be

covered by other messages on the DocuSP main screen. To prevent

this, when installing or changing the configuration of a Foreign Device, the

system should be in an idle state. This can be easily accomplished by

pausing the system.