User's Manual

HTTP (Web Services)
Subtopic CQ# Description and Recommended Action
Internal Server
Error
You may get an "Internal Server Error" when accessing the Web Services
when the service is not ready yet. This can be up to 10 minutes after cold
boot or restart.
SNMP
Subtopic CQ# Description and Recommended Action
Change the
language
20180 The user may change the language of SNMP Agent/MIB data by changing
the localization setting via the SNMP Gateway configuration page. This
feature is only available if the user has installed the language pack of their
choice into the DocuSP software.
Consumable
part numbers
not displayed
26915 The SNMP Agent/MIB will not report to the user the part number when a
consumable is low or has been depleted. Once a consumable is reported as
low or depleted the users should re-order the part they require using the part
number from the low/depleted consumable.
Incorrect Printer
status from
Windows client
27914 When a Windows NT/2000 client printing using Port 9100 or LPR with SNMP
enabled will receive incorrect Printer status from their Windows client. The
Windows client print driver with SNMP enabled does not support the new
standard 2-byte hrPrinterDetectedErrorState, instead choosing the old 1-byte
hrPrinterDetectedErrorState implementation. Thus the Windows monitor will
display to the user that the printer is down and will not allow the release of
jobs to the printer in questions. As a work around the user should disable
SNMP in the “Port Settings” segment of their driver properties.
Incorrect
system disk
size
26913 The SNMP Agent/MIB will incorrectly display the size of the system hard
disk. Typically there will be a 2 GB discrepancy between the physical size of
the hard disk and the hard disk size that is reported through SNMP/MIB.
Number of toner
bottles
displayed
23782 The SNMP Agent/MIB will always display to the user that 2 toner bottles are
present (via the prtMarkerSuppliesTable), regardless if the system contains 1
toner bottle (Nuvera C/P) or 2 toner bottles (Nuvera PS).
TCP/IP
Subtopic CQ# Description and Recommended Action
Hostname 31228 Do not use ALL numeric values as the TCP/IP hostname. Solaris does not
support this and will cause the time/date of the machine to be reset and all
licensing disabled.
IP addresses 24065 Do not use IP addresses for this device in the following range: 10.40.101.0
to 10.40.101.255. The printer uses this address range for internal
communications.
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