Owner manual

TROUBLESHOOTING A NOVELL IMPLEMENTATION
4-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE
Log message indicates failure
to login and password settings
are correct.
A PSERVER with DocuPrint’s
PSERVER name is running on
the file server or on another
machine (this could even be
another DocuPrint configured
to use the same PSERVER
name). The file server should
only have a PSERVER
defined with the same name
as the DocuPrint PSERVER,
there should not be an
instance of PSERVER running
under that PSERVER
definition.
Stop the PSERVER instance.
Log message says "Error
finding queue."
Queue not created. At the file server, create the
queue, set up the printer for
the PSERVER and be sure it
will service the appropriate
queue.
Log message says "Netware
PServer <name> not found.
The PSERVER has not been
defined on the file server.
Define a PSERVER with the
correct name on the file server
and restart the system.
Log message says that there
was an error attaching to the
queue.
DocuPrint does not have
access to the queue.
Ensure that there is a printer
defined for the PSERVER on
the file server and that the
printer is defined to service the
desired queue.
Table 4-1. PSERVER problems (continued)
Problem Probable Cause Resolution