Owner manual

XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 3-1
3. 3Troubleshooting Xerox Client
Software installation
If you are unable to install the Xerox Client Software, or if you install
it and all requests submitted fail, try the following:
• Make sure the Xerox Client print command does not clash with
the local print command on the client system. To verify this, at
the prompt (or on a new shell window prompt, for Sun clients),
enter print. You should see the usage message for the Xerox
Client print command.
If not, make sure the environment variable path includes the
subdirectory /usr/xerox/nps/client/bin and /usr/bin before the
subdirectory containing the local print command. Also, resolve
any print command aliases that might be set in the.cshrc file.
If you see the message “Server or Directory Unreachable” after
executing a print command, perform the following steps:
1. If the Printer Controller software is newly installed, verify
that job processing has been started at the Printer
Controller.
2. At the client, verify the host file exists and contains the
Printer Controller name and TCP/IP address.
3. Verify the network connections between the Printer
Controller and the client. Enter ping <Printer Controller
name>; if that fails, enter ping <Printer Controller name
TCP/IP address>. Verify that the TCP/IP address of the
Printer Controller is the same as the one in the host file on
the client.
4. Check for hardware problems.
• Verify that the cconf file (/usr/xerox/nps/client/cconf) contains
the default Printer Controller name that most recently
performed the client installation. Try submitting requests to
another Printer Controller by using the server override switch in
the print command.
• If you are unable to install the software, make sure the client
hard disk meets the minimum requirements. Otherwise, you
may run out of disk space during the installation, and you may
get misleading error messages.