User Manual

SUPERPRO
®
7000 User’s Guide Appendix
Appendix
XELTEK periodically publishes upgrade software on the XELTEK website. You can
download and upgrade your software from the website. Non‐users may download
the software for evaluation.
Troubleshooting
If the User Manual does not answer your questions, first contact your sales agent or
the distributor. If you still need technical assistance you can call XELTEK between
Mon‐Fri 7:30AM‐12:00PM & 1:00PM ‐ 4:30PM (PST). Make sure you have your
product serial number before calling. Before contacting XELTEK, check the
following to ensure you get the best service.
 Read the User Manual.
 If you receive an error message that is not explained:
o Make sure you can repeat the circumstances that created the error.
o Write down the error message.
 Make sure you have your product serial number.
 Check your computer configuration, including computer brand, free memory
size before starting the software, the video adapter brand, and the operating
system.
 Make sure you are at your computer when you call so the engineer can guide
you through the solution.
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