Instruction manual

Feature Description

XBLUE Networks

Unified Call Distribution (UDC) or Hunt

UnifiedCallDistribution(UDC)orHuntGroup

The system has four Uniformed Call Distribution (UCD) Groups (Hunt Groups), each can support up to 25

extensions. Each UCD can be programmed as an all ring, linear or distributive ring group and if unanswered calls

can be rerouted to another destination such as a different menu and greeting, or directly to a voice mailbox.

• All Ring - Rings all extensions simultaneously

• Linear - The call is placed into queue and the system attempts to ring the first programmed member,

if that member is busy, the next programmed extension is tired. If that one is busy, the third pro-

grammed member is tried and so on.

• Distributive - The call is placed into queue and the system finds the agent that is on-hook and idle the

longest, and rings that member first.

UCD Agent Logon and Logoff

Agents (extensions) may dial a code, which temporarily takes them out of all UCD groups. Once the agent logs

off, they will not receive any additional incoming UCD calls. This can be very helpful when an agent is out of the

office or out to lunch. When the agent returns, they dial a code to log into all UCD groups. Once logged in, they

start receiving UCD calls.

UCDReroute

AllUCDgroupshavetheabilitytorerouteunansweredcallstoaMenu,Voicemail,PhoneorVirtual

Extension.Inaddition,avoicemailboxcanbesettobeanannouncementonlysothatitplaysames‐

sagetothecallerandthendisconnectsthecall.

VirtualExtension(Phantom)

The X-50 VoIP Telephone System has 40 special virtual mailbox or phantom extensions. They are used for

personnel that do not require a physical telephone but need to be visible within the system. They can also be

used as group mailboxes allowing multiple people to share the same mailbox.

Voi c eMail

The system has an integrated Auto Attendant and voice mail system with 32 hours of message storage. Each

authenticated extension, plus any virtual extension, has access to a password protected voice mailbox. For

extensions that should or would not use a voice mailbox, it can be disabled. In addition, the administrator can

program each voice mailbox to have e-mail delivery of a voice mail message. After a message is successfully sent,

the mailbox can be programmed to save the message as new, save it as old or delete the message completely.