1 Notices ..................................................................................................................... 9 Revision Table ..................................................................................................................................................... 9 Hearing Aid Compatibility ..................................................................................................................................... 9 UL/CSA Safety Compliance ............................
Direct Inward Dial (DID) ......................................................................................................................................36 Direct Inward System Access (DISA) .....................................................................................................................36 Direct Telephone Line Access................................................................................................................................36 Distinctive Ringing ................
Traveling Class of Service ..................................................................................................................................... 43 Trunk Group........................................................................................................................................................ 43 Unified Call Distribution (UDC) or Hunt Group........................................................................................................ 44 UCD Reroute ................
5 Installation Planning ..................................................................................................75 Basics .................................................................................................................................................................75 Where to begin....................................................................................................................................................76 Installing the X-50 VoIP Telephone System .........
Transmission ....................................................................................................................................................... 193 Internet Gateway Group - Voice Network .............................................................................................................. 196 Station Message Detail Recording (SMDR) ............................................................................................................. 198 SMDR Configuration.................
Notes: TOC 8 XBLUE Networks
1 Notices and Conventions Notices Revision Table Revision Date Version September 2011 Version 1.0 Supersedes Description Initial Release Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or photographically, is strictly prohibited. © Copyright 2010 by XBLUE Networks, LLC. All rights reserved. Hearing Aid Compatibility The X2020 telephone endpoints are hearing aid compatible, as defined in section 68.
Notices and Conventions • Wireless access has been added for convenience, however, XBLUE does not warrant or guarentee, written or implied, that the wireless will work in every location. It is the responsibility of the owner to enable security to stop unwanted access to the network.
Notices and Conventions Trademarks Windows Operating Systems 98/NT/2000/ME/XP/7TM are registered trademarks of Microsoft Corporation. All other company, brand and product names, like Netscape NavigatorTM and SafariTM are trademarks or registered trademarks of their respective owners. X-50TM is a registered trademark of XBLUE Networks, LLC. WARNING 2. Opening the X-50 system may cause damage to the installer or the equipment as well as void the manufactures warranty. 3.
Notices and Conventions Part Numbers Below is a list of component part numbers: TABLE 1.
2 Introduction The X-50 IP Small Business System is a full featured Session Initiated Protocol (SIP) Voice over Internet Protocol (VoIP) Telephone System and Gateway, with an integrated auto attendant and voice mail system, which comes equipped with six FXO ports to accommodate six standard PSTN telephone lines, one FXS port, to accommodate one single line (analog) telephone or FAX machine and will support up to 24 SIP telephone endpoints.
Introduction The X-50 is extremely versatile in the way that it can be installed. It will work as a standalone small business telephone system with no connection to an existing Network or Internet... 2 Connected to the Internet for email delivery and SIP Trunks ...
Introduction or with a static IP Address connect remote workers or create a voice (campus) network... 2 And it can be connected together with nine additional X-50 systems creating a ten location voice communications network, also known as a “Campus Environment”, each having up to 24 LAN or WAN SIP telephones endpoints. With a little networking knowledge, this system should be is easy to install and program.
Introduction Product Configuration The X-50 IP small business system is a fully functional VoIP Telephone System, Auto (Receptionist) Attendant and Voice Mail as well as a full featured Internet Gateway (IGW). A Gateway is used to join two disparate networks such as a Local Area Network (LAN) and a Wide Area Network (WAN). LAN vs. WAN In reality a “Network” is nothing more than the “network of wires”, which is used to join computing devices.
Introduction WAN The WAN port is used when connecting a Gateway to the Internet Service Provider’s (ISP) DSL/Cable modem. Once connected the Gateway allows remote devices to communicate with local devices connected to the LAN. Connecting the X-50 VoIP Telephone System to the ISP using a DHCP address allows SIP Trunks to authentication and other features such as email delivery of voicemail messages. This does not require a “Fixed” or Static Class A or B IP Address, just access to the Internet.
Introduction Remote Telephones When connecting remote workers to the X-50 VoIP Telephone System it must have a fixed or static class A or B IP Address. When creating a voice network (Campus Environment) the “Master” X-50 VoIP Telephone System also must have a fixed or static class A or B IP Address. All other systems on the voice network can use Dynamic IP addresses. This may require the ISP’s Gateway to be programmed as a Bridge or a concurrent bridge. LAN vs.
Introduction Creating a Voice Network Using the Internet and the WAN port, it is possible to connect multiple X-50 systems together creating one large voice network “Campus Environment”, with 3 or 4 digit dialing between each location. To keep it cost effective, only one X-50 VoIP Telephone System requires a static Class A or B IP Address the rest can use DHCP Addresses. However, each location must have access to the Internet with enough bandwidth to support the number of calls to be processed.
Introduction Things to know about the product TABLE 2.1 Maximum Configuration Things to know about the product PSTN SIP Trunk SIP Extensions Single Line Analog Extension 6 CO Lines 8 SIP Trunks 24 SIP Extensions 1 14 Total Telephone Lines 25 Total Extensions (24 SIP and 1 Analog) TABLE 2.
Introduction Things to know about the product LED’s on the X-50 System TABLE 2.
Introduction Notes: Things to know about the product 2 22 XBLUE Networks
2 System Specifications TABLE 2.1 System Specification Feature Main Processor 400 MHz Dual Core MIPS Processor Broadcom BCM6369 Processor SDRAM External 64 MB Processor Flash ROM External 16 MB Supplementary Processor 1x DSP Mindspeed M82351 System Flash (Voice Mail) 512 MB Giga WAN PHY Chip Broadcom BCM5481 Standards IEEE 802.11 a/b/g/n, IEEE 802.
System Specifications TABLE 2.3 IP PBX Configuration Quantity Interface Connector Description 6 FXO RJ11 Allowing 6 simultaneously sessions 1 FXS RJ11 For analog (single line) telephone 1 USB USB Print Server 1 LAN RJ45 10/100 Local Area Network 1 WAN RJ45 100/1000 Wide Area Network (for remote workers or offices) TABLE 2.4 WiFi Connector Speed Wireless 802.
System Specifications TABLE 2.7 X-50 System Capacities Capacity Interface Port Description 6 FXO RJ11 Allowing 6 PSTN lines and simultaneously sessions 1 FXS RJ11 Connected a Single Line (Analog) Telephone 1 USB USB Connect a printer to be shared by devices on the LAN 1 Wireless LAN LAN - 802.11b, 802.11g and 802.
System Specifications TABLE 2.8 VoIP & Signalling Protocols 2 26 Signaling Documented Protocol Description In/out Band RFC 2833 In/Out Band is used to define the method of transporting DTMF tones to use on RTP connections. In-Band are tones that are “heard” by the distant party, and Out of Band tones are used for signaling. MD5 RFC 3261 Message-Digest Algorithm 5 - is a widely used Cryptographic hash function (security) that uses 128 bit hash value.
System Specifications Protocol Documentation Description IP Address RFC 950 Defines the standards used to divide Class A, B and C using Subnets. ARP RFC 826, 3315 Address Resolution Protocol - allows devices to find a “host” device using the network layer (MAC Address). RARP RFC 903 Reverse Address Resolution Protocol - allows devices to find a “host” device using the network layer (MAC Address). CHAP RFC 1994 Challenge-Handshake Authentication Protocol - Negotiating protocol used with PPPoE.
System Specifications TABLE 2.9 Internet Protocol Protocol Documentation Description Telnet RFC 2946 TELNET is a reliable connection-oriented transport protocol, which is Client/Server based. At default TELNET uses Port 23. TFTP RFC 2349 Trivial File Transfer Protocol is a very basic and simple protocol which is loosely based on the FTP protocol. UDP FRC 768 Using User Datagram Protocol networked computers can send short messages known as datagrams.
3 Feature Description System Feature Description Table TABLE 3.
Feature Description TABLE 3.
Feature Description Access Control ‐ Browser For security, the X-50 is password protected with a programmable port, making it more secure. There are three different password levels, User, Administrator, and Support. TABLE 3.
Feature Description Answer Position Each of the six analog (PSTN) and eight SIP trunk lines can be programmed to ring at the Operator, Auto Attendant, Extension or UCD hunt group for both day and night. When set to operator - callers will ring the extension that is programmed as the operator in the system. When set to auto attendant - callers will ring one of the four auto attendant ports and be answered with the appropriate day, lunch, night, holiday or temporary outgoing message.
Feature Description Automatic Line Select (Hot Line) Automatic Provisioning The system comes standard with WAN Management Protocol (TR-069) which allows the system to use AutoConfiguration Server (ACS) to preform auto-configuration, provision, collection, and diagnostics. Automatic Route Select (ARS) See Call Routing Backlit Display 3 The X2020 SIP Telephone endpoint has a 6 line, 128 x 64 backlit display, which can be programmed go into sleep mode, or stay lit.
Feature Description Call Forward At default, all extensions are forwarded to voicemail. However, they can also use several other types of call forwarding; Busy, Direct, Do Not Disturb, Follow me, Call forking, and Remote (External). These can be programmed using the web interface or by dialing the call forward code. Busy Call Forward Busy Call Forward, forwards all incoming calls to the forwarded destination only when the extension is busy.
Feature Description Call Pickup Group Any extension SIP telephone endpoint can dial star “*” to pick up a telephone line that is ringing at a different extension. If multiple telephone lines are ringing the oldest ringing line will be accessed. Call Restriction 2. Deny Table - If the dialed digits match an entry in the deny table the call is denied. If the dialed digits do not match an entry in the deny table, the call is sent to the allow table. 3.
Feature Description Conference The systems can conference, join together, multiple Telephone (PSTN or SIP) Lines or extensions, or a combination of both, to the maximum of three connections so that multiple parties can speak together simultaneously. Day & Night Service Mode The system can run in either day or night mode and can be programmed to automatically switch between day and night mode. Daylight Savings Conference The system supports manual or automatic synchronization of daylight savings.
Feature Description Distinctive Ringing Telephone Line Each telephone line (PSTN or SIP Trunk) can be programmed to ring with one of eleven different ring tones. Extension Each SIP Telephone endpoint can be programmed to ring with one of eleven different ring tones. A Domain Name Server is the “Phone Book” for the Internet. It translates “Human Relatable” names such as www.google.com from the numeric IP Address 64.233.187.99.
Feature Description Flexible Numbering Plan The X-50 is preprogrammed with a default numbering plan which may be changed to suit customers’ needs. When changing the numbering plan it is important to remember that the numbers entered cannot conflict with the numbers entered in the Emergency Call Table. TABLE 3.
Feature Description Line Group Each telephone line in the X-50 is assigned to one of four line or trunk groups, which are used to group similar trunks together. For example, all PSTN lines in group 1 and SIP trunks in group 2, etc. Live Call Record Also known as One Touch Record feature, which allows extension users to record the current conversation. Live Call Record is extremely helpful for remembering telephone numbers or addresses when a pen and paper are not readily available.
Feature Description Night Service The X-50 VoIP Telephone System can operate in two modes; day service and night service. Night service can be used to change the extension Class of Service as well as the system ring scheme and Auto Attendant message. Each extension is assigned a day and a night class of service, which can be used to specify day and night dialing privileges. Thus, controlling the amount of unauthorized calls placed at night.
Feature Description Pause Insertion Pause is a momentary delay in dialing when placing an outgoing PSTN or SIP Trunk Line from a stored number such as a speed bin. In addition, the X-50 system will automatically enter a momentary pause when an international number is dialed. To insert a Pause when programming a speed dial bin, use either a “P” or “p”. Phantom Mailbox (Extension) The X-50 VoIP Telephone System has 40 special phantom or virtual mailbox extensions.
Feature Description Registration Server The X-50 VoIP Telephone System acts like a registrar server for both SIP telephone endpoints and SIP trunks, which eliminates any possibility of a numbering conflict. Remote Management The X-50 VoIP Telephone System combines both Proxy and Registrar servers in its application. For a Registrar server, it acts as the front end to the location service for a domain, reading and writing mappings based on the contents of the Register requests.
Feature Description Station Message Detailed Recording (SMDR) System Speed Dial See Phonebook Public System Time and Date When connected to the Internet the system uses Network Time Protocol (NTP) to synchronize the time and date. In addition, the date and time can be set manually. Time and Date in Display 3 The first line on the LCD of an idle X2020 telephone shows the date and time.
Feature Description Unified Call Distribution (UDC) or Hunt Group The system has four Uniformed Call Distribution (UCD) Groups (Hunt Groups), each can support up to 25 extensions. Each UCD can be programmed as an all ring, linear or distributive ring group and if unanswered calls can be rerouted to another destination such as a different menu and greeting, or directly to a voice mailbox.
Feature Description Wizard Setup The X-50 system, at factory default, starts with a step by step setup wizard. From the wizard screen, the administrator can load an existing configuration or select to use the step by step questions and answers. There are eight programming parameters that make up the setup wizard.
Feature Description Notes: Wizard Setup 3 46 XBLUE Networks
4 Telephone Feature Description Table Telephone Feature Description Table Although the X-50 system uses standard SIP protocol it also has some special features that only work with the X2020 SIP Telephone Endpoints.
Telephone Feature Description Table Feature Programming Sequence Page GUI Agent Log on/off - UCD Group Log On *91 page 53 N Log Off **91 Alphanumeric Display Phone Specific page 53 N Automatic Hold X2020 only page 54 S Busy Callback Call ext + 6 page 54 N page 55 T page 55 T page 55 T Cancel *66 Call Forking (Requires SIP Trunk) *26 + t + Ext t= 0=ICM 1=Outside 2=Both Ext = Extension Number 4 Cancel **26 Call Forward - Direct *21+t+D t= 0=ICM 1=Outside 2=Both D= EXT or Voicema
Telephone Feature Description Table Feature Programming Sequence Page GUI Call Forward - No Answer *23 + t + D page 55 T page 55 T page 55 N t= 0=ICM 1=Outside 2=Both D= EXT or Voicemail or UCD Cancel **23 Call Forward - DND *24 + t + D t= 0=ICM 1=Outside 4 2=Both D= EXT or Voicemail or UCD Cancel **24 Call Forward - Follow Me - From the new extension....
Telephone Feature Description Table Feature Programming Sequence Page GUI Call Forward Remote *21 + t + * + pswd + * + O page 55 T *22 + t + * + pswd + * + O *23 + t + * + pswd + * + O + * + T *24 + t + * + pswd + * + O *25 + t + * + pswd + * + O t= 0=ICM 1=Outside 2=Both pswd = VM Password O= Outside number 4 T= Time to wait Cancel **2x x= 1~5 Call Hold Hold Button page 59 N Call Log X2020 only page 59 T Call Park/Call Park Answer Defined by Numbering Plan (The default is 731, 732, 733
Telephone Feature Description Table Feature Programming Sequence Page GUI Class of Service - Traveling *55 + ext + pswd page 62 N page 61 N ext= extension pswd= extension password Conference (3 way) Press Hold while on a call Press the down navigation key Make second call Press the Conference button Distinctive Ringing Use Ring Type (Admin Menu or Web) page 62 T Do Not Disturb (DND) *4 page 63 T Extension Feature Reset *69 + Extension or Administrator Pass- page 63 word T Feature But
Telephone Feature Description Table Feature Programming Sequence Page GUI Feature Button Reset *68 + pswd page 66 S pswd= extension password LCD interactive X2020 only page 66 N Multi-Line Appearance See Feature Button Programming page 67 T Mute Mute Button page 67 N On Hook dialing X2020 only page 68 N Page Answer (Meet Me Page) - X2020 only Press “Answer” button under LCD page 68 N Page Allow/Deny *99 Page denied page 68 N **99 Page Allowed Phonebook GUI Only page 69 T
Telephone Feature Description Table Agent Log On/Off ‐ UCD Group • *91 - Agent log On • **91 - Agent Log Out Description: Agent Log On/Off - UCD Group Any extension programmed into a UCD group is considered an “Agent”. At times, an extension may want to stop their extension from ringing so they can simply “Log Out” of the UCD Group. Operation: From an Idle X2020 Telephone Dial **91 to log out of a UCD group, dial *91 to log back into the UCD group. Notes: 1.
Telephone Feature Description Table Automatic Hold Description: This feature helps simplify the call handling process by allowing the user to answer a call and then press a preprogrammed extension button without pressing the hold button first. The answered call will automatically be placed on hold. To pickup the held call the user will press the hold button or another extension can press the preprogrammed telephone line button. Operation: This is an automatic feature in the X2020 telephone.
Telephone Feature Description Table Call Forward ‐ Forking Description: This feature will allow a transferred telephone line or intercom call to ring at two simultaneous destinations, such as an extension (LAN/WAN) or a cellular telephone. When one party answers the call the other ring telephone will stop ringing. Call Forward - Forking This feautre requires SIP Trunks - It will not work with PSTN Lines.
Telephone Feature Description Table Call Forward - Internal Internal Procedure - * + CFW + t + DDD • CFW = • 21 = Always (Direct) Forward • 22 = Busy Call Forward • 23 = No Answer Call Forward • * + CFW + t + DDD + T • 24 = Do Not Disturb (DND) Call Forward • t= • 0 for intercom • 1 for outside line • 2 for both intercom and outside line 4 • DDD = • Extension - Real or Virtual • Auto Attendant • UCD Group • T = Wait Time (0 - 60 seconds) Examples: *21 2 450 - Direct Forward to VM, *22 2 124 - Busy ca
Telephone Feature Description Table Call Forward - Follow Me Follow Me Forward allows the user to use a different telephone extension and still receive their calls. Go to the new location and enter the following information. Don’t forget to dial the “*” before the password or the entry will not work.
Telephone Feature Description Table Call Forward - External External Procedure - * + CFW + t + * + pswd + * + Outside Number • CFW = • 21 = Always (Direct) Forward • 22 = Busy Call Forward • 23 = No Answer Call Forward • *23 + CFW + t+ * pswd + * + Outside Number + T • 24 = Do Not Disturb (DND) Call Forward • t= • 0 for intercom • 1 for outside line • 2 for both intercom and outside line 4 • pswd = • Extension Password (Default 0000) • Outside Number = • Any 7 or 10 digit number such as a home or cel
Telephone Feature Description Table Call Hold Description: Both intercom and telephone line calls (PSTN or SIP Trunk) can be placed on hold. Once on hold the held party will receive Music on Hold (MOH). Operation: While on a call the user presses the hold button . Use the flash key on an analog (Single Line) telephone to place a call on hold. Notes: 1. When using an analog (Single Line) telephone without a “Flash” key may cause erratic operation. Call Hold 2.
Telephone Feature Description Table Call Park Description: Call Park often referred to as “putting a call into orbit” allows extensions to place a call into a special holding area that can be retrieved by any other extension in the system by dialing the park answer call. Operation: While on a telephone line call, the extension pressed a preprogrammed call park button to park the call.
Telephone Feature Description Table Call Blocking Description: The X2020 has the ability to block up to 10 different telephone numbers. Operation: Using a calls’ inbound caller ID the X2020 telephone allows the user to block up to 10 different telephone numbers, each can contain up to 31 digits. When using Caller Blocking Settings, it is important to use as many digits of the number to be blocked as possible. This will avoid inadvertently blocking large groups of numbers.
Telephone Feature Description Table Class of Service ‐ Traveling Description: This feature allows the user to roam from one extension to another and retaining their dialing privileges, regardless of the telephone’s programmed Class of Service. Operation: Class of Service - Traveling When making a call from a telephone with a more restrictive class of service, enter * 55 + the user’s extension number + the user’s voicemail password (Default is 0000) and then the user may place their call.
Telephone Feature Description Table Do Not Disturb (DND) Description: When Do Not Disturb (DND) is active all calls to the telephone is blocked. When DND call forward is set, calls will forward to the DND destination such as voice mail. If not, the call will receive a busy signal. Operation: From an idle extension dial * 4 to enable DND Do Not Disturb (DND) From an idle extension dial **4 to disable DND Notes: 1.
Telephone Feature Description Table Feature (Flexible) Button Programming Description: Feature (Flexible) Button Programming The four buttons on the X2020 and any of the buttons on the Sidecar (DSS Console) can be reprogrammed to accommodate a telephone PSTN or SIP Trunk Line, a feature or another extension. At default, the four buttons on the telephone are set to the first four PSTN telephone lines (701, 702, 703, and 704) and all of the buttons on the Sidecar are set to extensions 101~124.
Telephone Feature Description Table Enter the following code to create a SIP IP Trunk button (SIP Trunk 1 = 711) on button 17 - on the Sidecar Upper Right - first button: BN Program BN Number Trunk Page Code *70 13 02 711 Feature (Flexible) Button Programming TABLE 4.3 Dialing Codes Enter the following code to create an Agent Log Off button on button 15 and an Agent Log On button on button 16 - on the Sidecar - Last two on the Lower Left buttons: TABLE 4.
Telephone Feature Description Table Feature Button Reset Description: The feature is used to bring the programmed buttons back to factory default. If the X2020 is connected to the X50 system the telephone will reference the X-50 for the currrent default button settings.
Telephone Feature Description Table Multi‐Line Appearance Description: At default, all of the X2020 telephones are programmed with the first four PSTN lines (701, 702,703 and 704). All telephone lines can also be programmed on the Sidecar. The button, once programmed, uses the LED to indicate the current state of the telephone line. For example, when the line is busy, the light will be lit solid.
Telephone Feature Description Table On‐Hook Dialing Description: On hook dialing, also known as Hot Keypad, allows the user to dial a number without lifting the handset or pressing the speaker button. Operation: Simply dial an extension or outside telephone number without lifting the handset or pressing the speaker button. The user may, lift the handset, press the check button or wait 5 seconds (programmable) for the system to evaluate the dialed number and then process it according to any routing rules.
Telephone Feature Description Table Phonebook Description: Each extension has a personal and public phonebook that contains the contact name, phone number, ringing tone, and group. Operation: Each telephone has a Private and Public Phonebook. The Private Phonebook is for the user’s personal use, and the Public Phonebook is synchronize with a CSV file, which can be located in a centralized location. Currently, the Phonebook feature does not support Microsoft Excel’s CSV files.
Telephone Feature Description Table Create a backup Public The Public phonebook gets linked to a CSV file in a centralled location, allowing an administrator to update all phones connected to the system with a single file. There are several ways to create a CSV file. One way is to use the backup created from the personal phonebook. Another way to create the file is using Windows Notepad. Once created save it with a name such as “Publicphonebook.csv, and place it in a location that is easily found.
Telephone Feature Description Table Phone Lock/Unlock Description: The phone Lock/Unlock feature allows the user to lock their extension to prevent someone from making unauthorized calls from their extension. The phone lock/unlock feature does not block intercom or emergency calls, it only blocks telephone line (PSTN or SIP Trunk) calls. Operation: • To lock the phone dial *97 + extension (mailbox) password • To unlock the phone dial **97 + extension (mailbox) password Phone Lock/Unlock Notes: 1.
Telephone Feature Description Table Service Mode Description: The Operator has the ability to change the mode of the system from day mode to night mode or timed mode. When the system is set to day mode, the Auto Attendant will only play the day greeting and extensions will use the day Class of Service for dialing privileges. When the system is in night mode, the Auto Attendant will only play the night greeting and extensions will use the night Class of Service for dialing privileges.
Telephone Feature Description Table Transfer Description: Calls can be transferred from an extension to another destination, such as another extension, voice mail, or an outside number. In addition, transfers can be blind, without announcing the call, supervised, listening for call supervision, or screened where the transferring extension can announce the call.
Telephone Feature Description Table Notes: Web Management 4 74 XBLUE Networks
5 Installation Installation Planning This chapter will show how to prepare and install the X-50 system and basic networking setup and protocol. Basics 1. Never perform any wiring in a wet location, while standing in water or during a lightning storm. 2. The X-50 should be installed in a well lit location with proper ventilation, having an optimum temperature range from 40° to 95° F and a relative humidity range of 20 to 80 percent. 3.
Installation Where to begin The X-50 can be mounted in one of three different ways, virticall, horizontally, or wall mounted. See “Wall Mount Template” for wall mounting in structions Vertically Horizontally Where to begin For best results; 5 • If using PSTN telephone lines the X-50 should be installed near where they enter the building, which is called the “RJ21X”. • The X-50 should be installed in a server room or anywhere that is a computer might be placed.
Installation Logical 1. Will this system be a standalone system or part of a voice network? This will help determine the numbering plan and the LAN/WAN requirements. If the X-50 is going to be a standalone system, the default numbering plan should be fine. However, if the system is going to be connected to a voice network, the numbering plan may need to be modified to allow direct dialing to specific locations. See “Numbering Plan” on page 91.
Installation 5. Will the system join an existing network or will it be on it’s own network? If joining an existing network, Connect the WAN port of the X-50 to the current network. It will then act as both a WAN and a LAN. Also, if there is more than one wireless device make sure that they are not all using the same channel.
Installation 5 Where to begin A standalone Voice network. Physical 1. Locate where the PSTN telephone and DSL/Cable lines enter the building. The X-50 has six FXO ports, which supports standar Public Switched Telephone Network (PSTN) telephone lines. In addition, it has both a LAN and a WAN port, which may be connected to an existing network as well as a Wireless LAN.
Installation Installing the X-50 VoIP Telephone System 1. Remove all of the components from the box. Installing the X-50 VoIP Telephone Sys- 2. Wall Mount - locate the supplied wall template and secure it to the wall. Drill starter holes and place the supplied anchors into the holes. Position the supplied screws into the anchors and secure them. It will be necessary to back the screws out about 1/4 of an inch to securely hold the system on the wall. 3.
6 Programming Wizard Getting Started The X-50 is a fully functioning Voice over Internet Protocol (VoIP) Gateway and router, which is programmed using a standard Internet browser such as Microsoft’s Internet Explorer®. Any computer with a Network Interface Card (NIC), connected to a TCP/IP network, can be used to program the X50 VoIP Telephone System.
Programming Wizard The Setup Wizard guides the administrator through the required setup parameters to make the X-50 operational. The Setup Wizard must be completed at least once, before gaining access to the “Advanced Setup” programming area. If any of the parameters are unknown, just press “Next” and continue. All of these parameters can be adjusted later using the “Advanced Setup” area. Setup Wizard Tabs Setup Wizard Tabs • WAN Settings (See “WAN Port Settings” on page 83.
Programming Wizard WAN Port Settings 6 WAN Port Settings The WAN Settings Tab is automatically selected and the default page in the Setup Wizard. Unlike a LAN port, the WAN port can be used to redirect class A or B IP Addresses from an external location, such as the Internet, to a specific internal Port. This process is called Network Address Translation or NAT. IP Settings (Default) • At default, the “WAN Port Settings” are set to Automatic Configuration - DHCP.
Programming Wizard WAN Port Settings 6 84 XBLUE Networks
Programming Wizard Depending on the installation it may be possible to configure the WAN port to use a “Static IP Address”, which can be used by some ISP’s but generally is used when the system is not part of a voice network or supporting remote workers. For example, when using e-mail delivery or NAT for remote to programming. This parameter makes it easier for network administrators to enter a specific IP Address, which they often reserve for printers, servers, routers, and gateways.
Programming Wizard Point-to-Point Protocol over Ethernet (PPPOE) WAN Port Settings 6 The WAN Port of the X-50 can also be set to PPPoE. In this case, the Internet Service Provider (ISP) will supply the administrator with a User Name and Password (most likely it will be case sensitive), which is required when connecting the WAN port to the Internet. The ISP’s modem/gateway must be set as a bridge, allowing the X-50 system to authenticate directly with the ISP.
Programming Wizard Once the WAN port settings are complete, press next to get to the Local Area Network (LAN) Port Settings page. At default the LAN IP Address is set to 192.168.10.1 and Dynamic Host Configuration Protocol (DHCP) server is enabled. The X-50 system is a gateway, which joins two or more different types of networks together, such as WAN, LAN and PSTN. If the X-50 system is connected to the ISP through a bridge to allow for connecting to external devices. The LAN Address will be set to 192.
Programming Wizard Configure IP Address and Subnet Mask for LAN Interface • LAN IP Address - at default the LAN IP Address is set to 192.168.10.1, but can be customized to accommodate any valid IP Address. In addition, the LAN IP Address is considered the default gateway for any of the SIP telephone endpoints connected within the LAN. When establishing any network numbering plan, do not use the IP address x.x.x.254 becasue this address is reservered for the system’s DSP and will cause erratic operation.
Programming Wizard 6 WAN Port Settings Wireless Basics The X-50 is equipped with a wireless router, which allows wireless devices to connect using 802.11b, 802.11g and 802.11n protocol speeds. • Enable Wireless - The wireless router is enabled at default, and can be disabled by un-checking this parameter. • Hide Access Point - Check this parameter to “hide” the X-50 wireless signal.
Programming Wizard Internet Time WAN Port Settings 6 The X-50 can be set to synchronize its date and time with specific sites found on the internet. This is referred to as “Network Time Protocol (NTP)”. • The X-50 allows for up to five different time server locations to be used to synchronize the time. Therefore, if one or more servers fail, the time will not be lost. It is a good idea to select at least one primary and one secondary time server, however, only the primary is required.
Programming Wizard 6 WAN Port Settings Numbering Plan The numbering plan establishes the “dial plan” that will be used for the X-50 system. It defines the start extension number (101) and the ending extension number (125), as well as the day and night operator extension or extensions. In addition, the X-50 includes one FXS (Single Line - analog - Telephone) which has a default number of 125 and the number to be dialed to ring the operator (0); all of which can be customized.
Programming Wizard TABLE 6.
Programming Wizard TABLE 6.
Programming Wizard SIP Trunks WAN Port Settings 6 The X-50 comes equipped to support eight SIP IP Trunks and fifty Direct Inward Dial (DID) numbers. SIP Trunks are not physically connected, they authenticate over the Internet. Thus, the voice quality of these line are directly related to the ISP speed. There are several SIP IP Trunk providers on the market and the integration should be standardized.
Programming Wizard The settings will be provided by the SIP IP Trunk Provider; please contact the provider if any ajustments are needed to integrate their SIP Trunk. • Phone number - The assigned phone number which will be provided by the SIP IP Trunk provider. • User Name - The SIP IP Trunk provider will provide the user name. Depending on the provider, the user name may be an account number, telephone number or reference number.
Programming Wizard • Support E.164 - This protocol was defined by ITU-T, to standardize international telecommunications numbering plan, used over the Public Switched Telephone Network (PSTN). For proper dialing formats, some SIP IP Trunk Providers may require this to be enabled. At default, it is disabled. Direct Inward Dial (DID) WAN Port Settings 6 • DID Number - Enter the DID numbers that will be received from the SIP Trunks.
Programming Wizard 6 WAN Port Settings Call Routing Table Once programmed, the Call Routing Table will automatically route calls through the proper telephone line or group of lines (line group). Each entry may contain up to ten digits and has a “From” (start evaluation) and a “To” (end evaluation) digit or set of digits. In addition, dialed numbers can be automatically modified to ensure that they are sent through the most cost effective route.
Programming Wizard For proper operation of Call Log - Dialed, Missed, and Received Calls, the home area code, and automatic long distance insert, must be programmed into the Call Routing Table. Enter the home area code, where the system is located, such as 913 in the “From” and “To”, then the maximum and minimum digits dialed will be 10, in both, then enter 3 digits to be deleted by the system before the number is dialed.
Programming Wizard Calls can automatically be routed to a specific telephone (PSTN) or Group of lines, a specific SIP IP Trunk or group of SIP IP Trunks or to another X-50. WAN Port Settings Using the routing table eliminates the need for users to remember, what can be, complex dialing plans. • The “From” entry, works in conjunction with the “To” entry, and where the digit evaluation begins. This entry can contain up to ten digits.
Programming Wizard Complete the Setup Wizard by selecting the “Save & Reboot” to save the changes or “Exit & Reboot” to discard the changes. Select the “Back” button to modify any parameters that may need to be changed before completing the wizard.
7 Advanced Programming Advanced Programming Using an Internet browser enter the X-50 VoIP Telephone System’s IP Address. The default LAN IP Address is set to 192.168.10.1.
Advanced Programming There are eight major sections that make up the programming parameters of the X-50 VoIP Telephone System. Two sections, “Device Info”, which shows current network status of the gateway and “Diagnostics”, which shows WAN/LAN, Wireless, Pinging the Default Gateway and the DNS station as well as the current status of the FXO Telephone Lines, SIP IP Trunks, the Auto Attendant Ports, and the FXS - Single Line Telephone.
Advanced Programming Device Information • Device Info • - Summary • - Statistics • - LAN • - WAN • - ARP • - DHCP Device Information Introduction 7 The parameters contained within the Device Information section is for reference only, showing statistical information, about the hardware and software, of the X-50 VoIP Telephone System. Device Information • - Route The “Device Info” page is a quick way to determine the current status of the X-50, and a great troubleshooting tool.
Advanced Programming This page shows the software versions and the hardwares’ physical addresses as well as the LAN and WAN port IP Addresses and the Date & time.
Advanced Programming The current settings for the LAN and WAN ports are found in the Statistics folder. These Pages show how many packets have been received and transmitted. This information is invaluable when troubleshooting.
Advanced Programming WAN port staticts.
Advanced Programming 7 Device Information The Route table shows the destination, Gateway and Subnet Mask IP Addresses as well as the Flag, metric and Interface.
Advanced Programming The Address Resolution Protocol (ARP) table is where the X-50 catalogs the IP address of a device with its physical Hardware (MAC) address. In addition, this page shows which device (LAN or WAN) is using the specific IP Address. Device Information 7 • IP Address - Shows the IP Address of the device connected to the X-50 system. • Flags - Identifies when the device is connecting and once it is connected. • HW Address - Shows the MAC Address of the device connecting to the X-50 system.
Advanced Programming 7 Device Information The Dynamic Host Configuration Protocol (DHCP) table shows how many devices are connected to the X-50 VoIP Telephone System. In addition, it shows the MAC Address, IP Address, and the remaining length of the lease. • Host Name - The “name” of the device connected to the network. • MAC Address - The physical address of the device connected to the network. • IP Address - The IP address of the device connected to the network.
Advanced Programming Advanced Setup ‐ WAN • Device Info • Advanced • - WAN • - LAN • - NAT • - Parental Control Advanced Setup - WAN • - Quality of Service • - Routing • - Dynamic DNS Advanced ‐ WAN Wide Area Network 7 At default, the WAN Port is set to Automatic Configuration - DHCP. Dynamic Host Control Protocol (DHCP) allows the WAN Port of the X-50 to automatically receive an IP and Subnet Mask Address as well as locate and join the network’s default gateway or router.
Advanced Programming IP Settings (Default) • At default, the “WAN Port Settings” are set to Automatic Configuration - Dynamic Host Control Protocol (DHCP), which allows the WAN port of the system to automatically receive an IP and Subnet Mask Address as well as locate and join the network’s default gateway or router. • The Host Name will be broadcast on the network and used by Dynamic Name Service (DNS). • The system can use either dynamic (automatically assigned) or Static DNS settings.
Advanced Programming • Subnet Mask - when using the “Static IP Address” setting, the Subnet Mask will have to be manually entered. If there is a single Subnet, the entry will be 255.255.255.0. For more information about Subnet Masks refer to “Subnet Maks” on page 249 • Gateway - The default gateway refers to the Gateway device that connects the Intranet, to the Internet. Basically, it is the window to the Internet.
Advanced Programming 7 Advanced - WAN Point-to-Point Protocol over Ethernet (PPPOE) The WAN Port of the X-50 can also be set to PPPoE. In this case, the Internet Service Provider (ISP) will supply the administrator with a specific User Name and Password (most likely it will be case sensitive), which is required when connect the WAN port to the Internet. • Automatic (Auto) - This will automatically negotiate the correct authentication protocol.
Advanced Programming Local Area Network (LAN) When the X-50 comes on line the Local Area Network (LAN) IP Address will be set to “192.168.10.1” and the Subnet Mask will be set to “255.255.255.0”. However, this may have been changed during the Setup Wizard.
Advanced Programming The X-50 system is a gateway, which joins two or more different types of networks together, such as WAN, LAN and PSTN. If the X-50 system is connected to the ISP through a bridge to allow for connecting to external devices. The LAN Address will be set to 192.168.10.1 and it is set to be the network’s DHCP Server. However, if the X-50 is only using email delivery and remote programming then the WAN port can be set to join as a node or client on the existing Local Area Network.
Advanced Programming Advanced ‐ NAT Network Address Translation (NAT) • Device Info • Advanced • - WAN • - LAN • - NAT • Virtual Servers Setup • Port Triggering Advanced - NAT • DMZ • - Parental Control • - Quality of Service • - Routing • - Dynamic DNS 7 NAT reconciles the internal class “C” IP Addresses with the published Class “A” or “B” Static IP Addresses. It is this protocol that makes it possible to share one published Internet address with multiple internal LAN devices.
Advanced Programming Virtual Servers Setup The Virtual Server parameter directs incoming TCP, UDP or both TCP/UDP, traffic from the WAN side of the connection, to a specific IP address on the LAN side. This is one way of directing incoming IP address data directly to a specific LAN device. This parameter is useful for remote access for Peer to Peer communication and games. The entered server’s IP address is normally the computer or device on the LAN network that is running a specific application or game.
Advanced Programming Advanced - NAT 7 • Use Interface • Service Name - The administrator may create their own or use one of the of the preprogrammed commonly used services. • Custom Service - If used, this required field allows the administrator to enter a name to be used for the custom service. • Server IP Address - Enter the IP address of the “Server” or device that will receive the incoming TCP/ UDP traffic.
Advanced Programming NAT - Port Triggering Port Triggering, unlike Virtual Servers which redirects a specific IP Address to a specific location, Port Triggering opens a port in the firewall allowing any IP Address, with the correct port in the address header, access into the system. When an incoming port falls between the port start and the port end settings, and the protocol matches the associated protocol, the entered port start and port end will be opened, and directed to the open protocol.
Advanced Programming NAT Port Triggering Advanced - NAT 7 • Use Interface • Select an application - The user may create their own or use one of the of the preprogrammed commonly used services. • Custom application - If used, this required field allows the administrator to enter a name to be used for the custom application. • Port Trigger Start - Enter the start port number that will be passed through the firewall.
Advanced Programming DeMilitarized Zone (DMZ) 7 Advanced - NAT The DMZ is a special location within a network, which was designed to add an extra layer of security. Basically, information from the WAN (outside) is sent to a server with a firewall which evaluates the information if the information is valid it is then sent to another server with another firewall for further evaluation.
Advanced Programming Enter the IP Address of the device to be placed into the “DMZ”.
Advanced Programming Security Security, not to be confused with “Wireless Security” (for wireless security see page 150), is used to block incoming and outgoing IP Addresses as well as a “Parental Control” settings.
Advanced Programming Outgoing Filtering Select Outgoing IP Filtering Setup, and then select “Add” to add IP Address or “Remove” to remove IP Addresses from the current list.
7 Security Advanced Programming The outgoing IP Filter is a set of parameters used to create a rule, which will block specific IP Addresses. All of the parameters must be true or the packet will continue unchanged. • Filter Name - Each outgoing filter should have a unique name. • Source Protocol - TCP, UDP, TCP/UDP or ICMP • Source IP Address - the originating IP Address of packet to be evaluated • Source Subnet Mask - the originating Subnet Mask of the packet to be evaluated.
Advanced Programming Incoming Filtering Select Incoming IP Filtering Setup, and then select “Add” to add IP Address or “Remove” to remove IP Addresses from the current list.
7 Security Advanced Programming The incoming IP Filter is a set of parameters used to create a rule, which will allow specific IP Addresses when the Firewall is enabled. All of the parameters must be true or the packet will be blocked. • Filter Name - Each incoming filter should have a unique name. • Source Protocol - TCP, UDP, TCP/UDP or ICMP • Source IP Address - the originating IP Address of packet to be evaluated • Source Subnet Mask - the originating Subnet Mask of the packet to be evaluated.
Advanced Programming Parental Control Also, known as Administration Control, this feature allows the administrator to identify specific devices to allow or deny access to the Internet. There are two areas of Parental Control, Time Restrictions, which limits the time of day and day of week that a device can access the Internet, and the other allows or denies specific Uniformed Resource Locator (URL) Addresses.
Advanced Programming 7 Security Time Restriction • User Name - Enter the user’s name or enter a unique name that will identify this control schedule. • Browser’s MAC Address - Enter the physical address of the device that will be using this control schedule. • Click on “Other MAC Address to enter the MAC Address of the user to be restricted. If programming from that client, just click on “Browser’s MAC Address” and it will automatically be entered into the Text Box.
Advanced Programming URL Filter The URL filter allows the administrator to “exclude” or “include” specific Universal Resource Locator addresses. Unlike the “Time Restriction” entries, which affects only one member, the “URL Filter” affects all devices on the network. This allows the administrator to enter the name of a Website, such as AOL Instant Messaging, rather than the actual IP Address “xxx.xxx.xxx.xxx”. Select Parental Control, URL Filtering and then select “Add” to enter a URL Filtering rule.
7 Security Advanced Programming • Enter the URL address to be Included or Excluded • Enter the Port Number, if different from Port 80, to be Included or Excluded by this entry. The port may be one of the “Well Known Ports” or a specific port such as “AOL Instant Messaging Port 531”.
Advanced Programming Quality of Service (QoS) • Device Info • Advanced • - WAN • - LAN • - NAT Quality of Service (QoS) • - Security • - Quality of Service • DSCP Marking • Bandwidth Control • - Routing • - Dynamic DNS 7 Quality of Service is a generic term used to represent the ability to prioritize, and if needed change the header for, specific IP packets. QoS is often used to improve voice quality and data transfer rates.
Advanced Programming 7 Quality of Service (QoS) DSCP (Differentiated Services Code Point) Once enabled, press “Apply/Save” and the following window will open: XBLUE Networks 133
Advanced Programming Click on “Add” create a new QoS rule. Quality of Service (QoS) 7 Default DSCP Mark DSCP - Differentiated Services Code Point - is a 6-bit field in the IP header, used for QoS Classification. If it is set to “No Change” or “Best Effort” then no QoS will take place. • Default DSCP Mark - Using the drop down menu, select the protocol that will be identified for QOS processing. • Signaling DSCP Mark - Using the drop down menu, select how the protocol will be modified for processing.
Advanced Programming Bandwidth Control Bandwidth Control is used to ensure that the highest priority IP packets are given priority over all other IP Packets. At default, the system automatically assigns voice packets the highest priority. 7 Quality of Service (QoS) Select enable or disable of the Bandwidth Control, and then select “Save”.
Advanced Programming Routing • Device Info • Advanced • - LAN • - WAN • - NAT • - Security • - Quality of Service • - Routing • - Static Route Routing • RIP • - Dynamic DNS 7 136 XBLUE Networks
Advanced Programming Static Routing Static routing is used to establish IP Packet routing without requiring the devices to communicate with eachother. This is considered a “no fault” network, because there is no way for the network to recover in the event of a failure. 7 Routing Select Static Route, and then select “Add” to the static routing address, select “save” to active the route.
Advanced Programming Select Static Route, and then select “Add” to the static routing address, select “save” to active the route.
Advanced Programming Dynamic DNS • Device Info • Advanced • - WAN • - LAN • - NAT • - Security • - Quality of Service • - Dynamic DNS 7 Unlike Standard Domain Name System (DNS), Dynamic DNS (DDNS) does not require a static Class “A” or “B” IP address. However, Dynamic DNS requires the device (server, gateway, router etc.) to run a special software application that continuously identifies the individual unit to the remote DNS Server, allowing the IP address to change without disrupting service.
Advanced Programming Select Dynamic DNS, and then select “Add” to enable Dynamic DNS. Press “Save” to retain the changes.
Advanced Programming 7 Dynamic DNS Select Dynamic DNS, and then select “Add” to enable Dynamic DNS. Press “Save” to retain the changes. • Select the DDNS Provider (DynDNS.org or TSO) • Enter the name that will be associated to the Dynamic IP Address • Select Between “WAN/eth0” and “LAN/bro0” • DynDNS Settings - Enter the User Name and Password associated with the DNS account.
Advanced Programming Universal Plug and Play (UPnP) Universal Plug and Play is a set of protocols created specifically to allow devices on a peer to peer network, generally using either TCP port 5000 or UDP port 1900, to connect seamlessly and simplify their implementation.
Advanced Programming File Server 7 File Server This future feature will allow the administrator share the contents of an external hard drive by connecting one to the USB port on the X-50 system. • Service Name - Enter the name that will be used when on the network to identify the storage area • Workgroup - Enter the workgroup name. At default, the entered name is workgroup • Read only access - When checked, anyone connected to the device will only be able to read the information.
Advanced Programming Printer Server The X-50 system can work as a print server, which allows other members of the workgroup to share the printer connected to the USB port. Printer Server 7 • Enter the name of the printer, such as CanonPrinter, that will be shared in the workgroup • Enter the make and model number. i.e. Canon iR1024 Use the following steps to add the printer to clients on the network: 1.
8 Wireless Programming Wireless Programming Integrated in the X-50 is an 802.11a, 802.11b, 802.11g and 802.11n wireless gateway. This gateway can be used by standard computing devices as well as 802.11 communications devices. At default the wireless interface is enabled, but unsecured. It is very important that security is enabled prior to going on line and although nothing is 100% safe against malicious network attacks, enabling security will minimize the effectiveness of any attacks.
Wireless Programming Basic • Device Info • Advanced • Wireless • - Basic • - Primary • - Additional • - Security • - MAC Filter • - Wireless Bridge • - Advanced • - Station Info Basic • Power Saving 8 Being able to connect to a wireless gateway can be easy and convenient. And Wireless connections are now reaching speeds comparable to a wired connections.
Wireless Programming • Enable Wireless - At default the checkbox indicates that wireless is enabled - when enabled the wireless name (SSID) will be broadcast and visible to anyone that is looking for wireless gateways. • Hide Access Point - It is possible to enable the wireless but not broadcast the name (SSID). Select the Checkbox to enable “Hide Access Point”, i.e. make it invisible or undetectable.
Wireless Programming Additional Networks Additional Networks 8 • Enable Wireless - At default the checkbox indicates that wireless is enabled - when enabled the wireless name (SSID) will be broadcast and visible to anyone that is looking for wireless gateways. • SSID - Service Set IDentifier is the name that identifies a particular wireless gateway or router. This name is broadcast and easily found by another wireless devices. For security, it is a good idea to change the default SSID name.
Wireless Programming • Isolation Clients - Prevents wireless clients from seeing one another even though they are on the same network. Select the Checkbox to enable “clients isolation”, thus isolating the clients from each other. • Disable WMM Advertise - Wi-Fi Multimedia is used as Quality of Service, controlling the throughput of audio, vidio and voice applications. At default, this is disabled.
Wireless Programming Security • Device Info • Advanced • Wireless • - Basic • - Security • - MAC Filter • - Wireless Bridge • - Advanced • Station Info A wireless access point can be very convenient but also very dangerous because it opens the network to unauthorized user access. It cannot be stressed enough how important it is that every wireless access point must have some type of security enabled, even if the system is not broadcasting its SSID.
Wireless Programming 8 Security For more advanced network administrators the X-50 comes with 9 different types of security protocols, and it has WiFi Protected Setup (WPS), which is an easy and fast way to establish wireless security. Network Authentication - Using the drop down menu select which security protocol will be used At default, Network Authentication is set to “Open” and WEP encryption is disabled, which allows anyone to join the network.
Wireless Programming Open and Shared both use Wired Equivalent Priivacy (WEP) encryption which allows the administrator to select between 4 different newtork keys. 802.1x and WPA require the administrator to set valid RADIUS parameters. WPA-PSK requires the adminitrator to create a valid WPA pre-shared Key. Use the following protocols to establish wireless security. • Open – no encryption – not recommended without WEP enabled.
Wireless Programming 8 Security Select WPS to quickly establish wireless security. • Keep existing Clients - If there are any authorized clients connected to the wireless access point, they may be automatically granted access, by selecting “Yes”. Select “No” to disconnect all current wireless devices. • Access Point PIN - Personal Idendtifcation Number - The X-50 system generates a PIN to be used to authenticate clients on the network.
Wireless Programming One method of wireless security is “MAC Filtering”. This requires the administrator to enter the Media Access Control (MAC) address of each client that has permission to join the wireless access point. If the MAC address is not entered, the client cannot join the network. MAC Filtering Select “Wireless MAC Filtering”, and then select “Add” to add a MAC address or “Remove” to remove servers from the current list. Click on disable, allow, or deny and then click on add an entry.
Wireless Programming 8 Security Select “Wireless MAC Filtering”, and then select “Add” to add a MAC address or “Remove” to remove servers from the current list.
Wireless Programming Wireless Bridge The X-50 can be set as an Access Point or a Wireless Bridge. A wireless access point allows other devices to access the wireless network. Whereas a Wireless Bridge, wirelessly bridges two sections of a network and also allows wired access to both sides of the connection. What does that say? A wireless bridge allows a network to be “extended” wirelessly, and converts the wireless signal to a wired one.
Wireless Programming 8 Wireless Bridge Select between “Wireless Access Point” and “Wireless Bridge”, and then select “Enable” and enter the SSID and MAC Address or Enable (Scan) and have the X-50 locate the Wireless Device. • If disabled, then no action is needed • Select between Wireless Access Point and Wireless Bridge • Select enabled and enter the SSID and MAC Address or select Enabled (Scan) to have the X-50 locate the correct wireless device.
Wireless Programming Advanced • Device Info • Advanced • Wireless • - Basic • - Security • - MAC Filter • - Wireless Bridge • - Advanced • Station Info • Power Saving Several of the advanced wireless parameters are programmed in this area. Advanced 8 • Band - 2.
Wireless Programming • Channel is adjustable from “Auto” and 1 - 11 • Automatic Channel Timer (min) - Number of minutes between spectrum scans. • When “Channel” is set to Auto, the X-50 searches for the best channel in the specified timeframe. • 802.11n/EWC - This setting automatically uses 802.11n support or disables it. • Auto or Disable • Bandwidth - The administrator can select to use both 20 and 40MHz or restrict it to 20MHz in 2.4G band and 40MHz in 5G band. • 20MHz or 40MHz or 20MHz in 2.
Wireless Programming • WMM (Wi-Fi Multimedia) - This feature improves the experience for audio, video and voice applications over the Wi-Fi network. • WMM No Acknnowledgement - When disabled, this feature sends wireless confirmaiton packets, however, when disabled it will not send the packets causing less wireless transmission. • WMM APSD - (Automatic Power Save Delivery) allows SIP telephone endpoints to work in low power consumption mode.
Wireless Programming Station Info • Device Info • Advanced • Wireless • - Basic • - Security • - MAC Filter • - Wireless Bridge • - Advanced • Station Info 8 Station Info Station info is a reference only window that shows the authenticated wireless stations and their status. Use this window to ensure that unauthorized wireless devices are not connected to the wireless network.
Wireless Programming Power Saving Wireless Power Saving gives the administrator the ability to turn off the WLAN interface at a specific the preprogrammed time. The time must be entered in 24 hour format, where 07:00 is used for 7:00 am and 17:30 is used for 5:30 pm.
Wireless Programming XBLUE Wireless Universal Adapter Because there is not always an Ethernet port where you want to put a telephone, XBLUE suggests an XBLUE Wireless Universal Adapter. Just program the wireless adapter to connect to the X-50, and then connect the adapter to the network port of the X2020. The phone will authenticate to the X-50 just like a wired telephone. 1. Make sure that the wireless on the X-50 is on line and operational. 2.
Wireless Programming Notes: XBLUE Wireless Universal Adapter 8 164 XBLUE Networks
9 Voice Voice Use “Voice” area of programming when establishing the system numbering plan, dial codes, service mode, answering position, call routing and restrictions and other telephone system parameters.
Voice Phone Extension • • • • Device Info Advanced Setup Wireless Voice Phone Extension • + Phone • - Phone Extension • - Extension Linekey • + Trunk • + System • + Voicemail • - Registered Phone • - STUN • Management • Diagnostics • Logout 9 During the Setup Wizard, some of the default Voice settings may have been changed. Therefore, this manual will show what the defaults are without any changes from the Initial Setup Wizard.
Voice 9 SIP Authentication The system is equipped to support up to 24 SIP telephone extensions and 1 FXS (Single Line or Analog Extension). Depending on the configuration and programming, the SIP Extensions can all be in the same location or spread out throughout the globe. SIP Authentication The information entered in this window becomes the authentication and extension number, and the password for each SIP extension.
Voice • Phone Number - Enter the phone number, generally 3 or 4 digits in length, that will be used by a SIP extension to authenticate on the X-50 VoIP Telephone System. This number will also become the extension number for the entered extension. The extension number must be between the extension start and the extension end numbers as defined in the numbering plan page 187. • Password - Enter a password (up to 24 characters) that will be used to authenticate each SIP extension.
Voice 9 Extension Line Keys Extension Line Keys The default programmable line keys on each X2020 telephone can be defined here. Once the SIP telephone extension has been authenticated the default buttons will automatically be assigned to match these entries. However, each extension has the ability to redefine their line keys after they are operational.
Voice Features that can be assigned to a button Extension Line Keys • Extension - Enter an extension number that is authenticated on the system to see when it is busy or idle. • Trunk - Enter the trunk (PSTN or SIP Trunk Line) to see when it is busy or idle. • Call Park - This will allow the user to press one botton and place calls into Park Orbit. • Feature Key - Select feature key and enter the feature code to activate a feature shown in the 9 “Telephone Feature”.
Voice Trunk • • • • Device Info Advanced Setup Wireless Voice Trunk • + Phone • + Trunk • - IP Trunk • - Trunk Group • - Answering Position • - Call Routing • - Call Restriction • - Emergency Numbers • + System • + Voicemail • - Registered Phone • - STUN 9 • Management • Diagnostics • Logout A trunk also known as a Telephone or Central Office (CO) Line, provides access to the Public Switch Telephone Network (PSTN). The X-50 offers two different types of Trunks; POTS and SIP.
Voice What does that say? Plain Old Telephone Lines are Analog Telephone Trunks (POTS) - Each of these telephone Lines or trunk connects directly from the telephone line provider to the X-50 system. Unlike analog trunks, SIP trunks do not physically connect to the X50 VoIP Telephone System. Each SIP trunk is assigned a special authentication ID and Password, that systemically connects them from the SIP Telephone Line provider to the X-50 VoIP Telephone System using the broadband (Internet) Connection.
Voice SIP Trunks 9 SIP Trunks The X-50 comes equipped to support eight SIP IP Trunks and fifty Direct Inward Dial (DID) numbers. SIP Trunks are not physically connected, they authenticate over the Internet. Thus, the voice quality of these line are directly related to the ISP speed. There are several SIP IP Trunk providers on the market and the integration should be standardized.
Voice The settings will be provided by the SIP IP Trunk Provider; please contact them to check on any adjustments that may be needed. • Phone number - The assigned phone number which will be provided by the SIP IP Trunk provider. Generally, this will resemble a standard telephone number, but in some cases there may be a series of numbers plus the actual telephone number. • Auth ID - Authentication ID - The SIP IP Trunk provider will provide the Authentication ID.
Voice • Register Status - When Set to “On” the Register Expires will be referenced, otherwise it will not be referenced. The SIP IP Trunk provider will provide the proper settings for this parameter. • Support E.164 - This protocol was defined by ITU-T, to standardize international telecommunications numbering plan, used over the Public Switched Telephone Network (PSTN). For proper dialing formats, some SIP IP Trunk Providers may require this to be enabled. At default, it is disabled.
Voice Direct Inward Dial One feature that some SIP Trunk providers offer is the ability to use Direct Inward Dial (DID) numbers. DID numbers are published direct telephone numbers that rings to a specific user’s extension, bypassing the attendant and auto attendant. DID’s were once saved for large companies who could buy hundreds of sequential telephone numbers, which were assigned to specific employees.
Voice Trunk Groups 9 Trunk Groups The X-50 VoIP Telephone System has four (4) Trunk Groups, each that support one or more trunks. Trunk Groups are used to group trunks that are used in similar ways, such as local and long distance trunks. At default, all of the “PSTN” Trunks are in group 1, and SIP Trunks are in group 2.
Voice • Group Assign - Each trunk is a member of one of the four (4) trunk groups, which are grouped in terms of dialing or calling privilege, such as Local and long distance lines. • Enable Label - Each trunk can be assigned a “Label Name”, which is either displayed (Enabled) or not displayed (disabled). At default, all Label Name is disabled. Trunk Groups 9 • Label Name - Each trunk within the group can be labeled, if enabled, when accessed.
Voice Answer Position 9 Answer Position Answer position, also know as ring assignment, is where each trunk (PSTN and SIP) are programmed to ring during the Day and Night. The answer position can be set to an Extension, Auto Attendant, Operator or UCD Group. At default, all trunks are set to ring UCD group 430 (see Numbering Plan page 187) during the day, which rings all authenticated extensions and Auto Attendant at night.
Voice • - Operator - In system programming, one extension can be programmed as the system operator. This is the extension that will ring when another extension dials zero “0”. • - UCD Group - Similar to hunt group, the UCD group can be programmed to ring all extensions at one time (All Ring), hunt for the extension that is onhook and idle the longest (Distributed), or hunt for the first extension that is idle within the group (Linear).
Voice Call Routing Rules 9 Call Routing Rules Call Routing is used to automatically direct dialed numbers through a specific trunk, trunk group, or through another X-50 system. The rule will only be followed if all aspects of the rule are “true”, otherwise it is ignored. Enter the information that will make up the rule and press “Add”. • • • • • From - This is the lowest digit or digits that will be affected by this Call routing rule.
Voice For proper operation of Call Log - Dialed, Missed, and Received Calls, the home area code, and automatic long distance insert, must be programmed into the Call Routing Table. Enter the home area code, where the system is located, such as 913 in the “From” and “To”, then the maximum and minimum digits dialed will be 10, in both, then enter 3 digits to be deleted by the system before the number is dialed. Do not enter any digits into the “Delete” parameter if all 10 digits should be dialed.
Voice Call Restriction Rules The call restriction table allows the administrator to enter up to 13 digits that when dialed can be allowed or denied. The X-50 system allows the administrator to select which tables’ rules will be referenced first the allow or the deny table. If the priority is set to “Denied” the system will use the following rule: • If the dialed number matches an entry in the deny table, the call is denied. Otherwise, the call is sent to the allow table.
Voice Use the restriction rules to establish dialing privileges for the 7 classes of service. Call Restriction Rules 9 • From - Enter up to 13 digits that will be used as the beginning of the evaluation number. • To - Enter up to 13 digits that will be used as the ending of the evaluation number. • Trunk Access (Yes/No) - This allows or deny’s the call to have access to a Trunk, when the digits are dialed.
Voice 9 Call Restriction Rules Routing Emergency Numbers • Each system can evaluate up to five different numbers. If a match is found, the call will be sent through the “Line Selection” parameter. • Using the drop down menu, select which way the call should be directed when a match is found. Calls can be directed through the first PSTN line, First SIP Trunk or through an idle PSTN lines.
Voice System • • • • Device Info Advanced Setup Wireless Voice System • + Phone • + Trunk • + System • - Numbering Plan • - Service Mode • - Transmission • - IGW Group • - SMDR • - UCD Call Log • + Voicemail • - Registered Phone 9 • Management • Diagnostics • Logout During the Setup Wizard, some of the default Numbering settings may have been changed. Therefore, this manual will show what the defaults are without any changes from the Setup Wizard.
Voice 9 Numbering Plan Numbering Plan • Start Extension - Enter the beginning extension number for the system. • End Extension - Enter the ending extension number for the system. If the number does not fall between the start and end number, it is considered an invalid extension. • FXS Phone Number - Enter the analog or single line number that will be dialed to ring the single telephone number. The number must be within the start and end extension numbers.
Voice The operator extension can be set to any number within the numbering plan. Numbering Plan 9 • The day and a night operator can be the same or different extension numbers. The entered extension number will be accessed when an extension dials zero (0). • A day and a night alternate operator can also be assigned. They can be the same or different numbers. The Alternate operator will automatically begin ringing if the call goes unanswered by the operator extension.
Voice • Start Paging Group Number - The X-50 has three paging groups, each with the ability to have up to 24 LAN, WAN or both extension types. 9 Numbering Plan Enter up to 24 extensions in a group. • Using the drop down menu, select LAN/WAN or Both (all extensions must be in the same subnet). • Enter the up to 24 SIP telephone extension numbers Press “Save Settings” to save the programming and “Back” to return to the main Numbering Plan Programming page.
Voice Numbering Plan 9 • The X-50 has 4 UCD groups, each can be programmed as an All Ring (rings all extensions within the group), Linear (if a busy extension is found it will hunt to another group, but will not continue to hunt if the extension rings), or Distributed (rings the extension that is on-hook and idle the longest. • No Answer Time - The no answer time becomes active when a group is defined as Linear or Distributive. The timer is adjustable between 10 and 120 seconds.
Voice • Speed Dial - The X-50 has 100 system speed bins which can be accessed by all extensions within the system. Each programmed Speed Dial can be set to reference the extensions’ class of service before dialing the number. Press “Add” to add system (Global) speed dial numbers. 9 Numbering Plan Press “Import” to import a list of up to 100 numbers from a “CSV” file. Press “Save Settings” to save the programming and “Back” to return to the main Numbering Plan Programming page.
Voice Service Mode There are three service modes; Day (the system remains in day mode), Night (the system remains in night mode), or timed (the system automatically changes between day and night modes) based on the Service Mode Configuration. Enter the time in eight digit twenty-four hour format. Service Mode 9 • Define each day with a “Start” and an “End” time. A start time of 00:00 and an end time of 00:00 results in no change of status.
Voice Transmission 9 Transmission The transmission area of programming is used to set the country that the unit will be installed and the signalling protocol that will be used. At default, the X-50 is set to North America.
Voice Audio • Country - North America, UK, Japan, Sweden, Germany, France, Belgium, Finland, Italy, Netherlands, China, Spain • RTP Packet Size - (Real-time Transport Protocol) defines a standardized packet format for delivering audio and video over IP networks. The default is set to 20, and is adjustable from 10 to 60 milliseconds. • Codec settings - Set the order that each Codec will be used.
Voice FXO (Telephone (Trunk) Line) • Call Abandon Time - This is the timer that the system uses to verify the At default the call abandon timer is set to 600 ms, and is adjustable from - Disabled, and 100 to 1000 ms. Changing this may cause erratic operation. • Ring Recognition Time - This timer determines the minimum ring signal detection time for all analog telephone lines. Changing this may cause erratic operation.
Voice Internet Gateway Group ‐ Voice Network Internet Gateway Group - Voice Network 9 This parameter is used when connecting multiple systems creating to create a voice Network or Campus Environment. The X-50 can be part of a 10 system voice network. One system is a “Master System” and requires a static IP Address the remaining 9 are “Slave” systems do not require static IP addresses. • Gateway Name - Enter the name of the gateway.
9 Internet Gateway Group - Voice Network Voice Voice Network XBLUE Networks 197
Voice Station Message Detail Recording (SMDR) Station Message Detail Recording (SMDR) 9 The X-50 system has the ability to record call statics for incoming, outgoing, or both types of calls. Select View to review the list or configure, to configure how SMDR will be recorded in the system.
Voice 9 SMDR Configuration SMDR Configuration • Start Time - A New SMDR record will be created after a call has been active for the entered time. • Log Mode - Select between, local, remote, both to create a new SMDR record or enter None to disable SMDR.
Voice SMDR View SMDR View 9 • • • • 200 Extension - Select to report on all extensions or none of them. Type - Select to report on an Incoming or Outgoing call or Both.
Voice UCD Call Log 9 UCD Call Log Uniform Call Distribution Group Report The UCD Group, often called Unified Call Distribution or UCD, allows callers to ring into a group of “Agents”, which can be internal or external (Remote Worker). This log shows any calls that were unanswered.
Voice Voicemail • • • • Device Info Advanced Setup Wireless Voice + Phone • • • • + Trunk + System + Voicemail Voicemail • • • • - General - Extension - Holiday - Advanced 9 • - Registered Phone • Management • Diagnostics • Logout The X-50 system comes complete with an integrated Auto Attendant (Automated or Virtual Receptionist) and Voicemail system.
Voice Auto Attendant 9 Auto Attendant Voicemail General Settings • Admin Password - At default, the X-50 systems’ password is 000000. Highlight the password and then enter a new 6 digit (000000 - 999999) password. This password will also be used when accessing the administrator mailbox to record system outgoing message (OGM). • MAX Try Time - Enter the number of times between 1 and 9 that a caller can enter wrong information before being sent to the Action When Max Error Reached.
Voice • VVA Code - The default is set to PCMU, the United States uses the PCMU codec, other countries use PCMA codec. • RTP Packet Size - At default this is set to 20 ms, and is adjustable from “Dynamic, 10 - 60”, but should remain set to 20 unless otherwise instructed. • DISA - Direct Inward System Access - this feature, when enabled, allows inbound callers to enter a code and gain access to system features such as outbound calling.
Voice 9 Single Digit Dialing Table Click on the Single Digit Dialing table button to prgram the digits that callers will be instructed to dial. • Using the dropdown box select the AA Menu to be programmed. • Using the dropdown box select the destination for each number. • Null - No action will be taken and the call will be prompted “You have pressed an invalid Digit”. • UCD - Enter the UCD number, which at default is 430, 431, 432 or 433 that will ring when the digit is pressed.
Voice Voicemail • E-mail Notify with Voice Files - Also known as “E-mail Delivery” or “Unified Messaging”. When a new voicemail message is left in an extension with e-mail delivery set to “Yes” a standard “WAV” file will be created and e-mailed to the entered e-mail address. This requires access to the network and an e-mail server or e-mail address. • Days for keeping Voice Mail - This is the maximum number of days that any voice mail message will be kept on the system.
Voice 9 House Keeping House Keeping • Select the time of day and day of week that the system should do maintenience, deleting old messages and doublechecking message waiting indication, etc.
Voice Phone Extension Each SIP telephone connected to the system has a corresponding voice mailbox, which can be customized. Click on the “Configuration” button to configure the voice mailbox. Phone Extension 9 • Voicemail - Enable/Disable - Disable the voice mailbox for any extension that should not have a voice mailbox. • Password (4 Digit) - At default the voice mailbox password is set to 0000, and can be change to any 4 digit (0000 - 9999) number.
Voice Distribution Lists Each extension has the abilty to create three private distribution list, each with up to 10 members. This will allow the extension user to send a single voicemail message to multiple extension users at one time. 9 Phone Extension Distribution Lists • Enter the desired extension number into one or more distribution lists.
Voice Virtual Extension The X-50 system can have up to 50 virtual or phantom extensions, which are users that do not have a physical telephone, but want to have a mailbox on the system. Once a virtual number is assigned it can be used as an answer position, DID Routing position, and the callers will be sent directly to the mailbox. In addition, each virtual number can be programmed to receive an e-mail each time a new message is received.
Voice Update MOH File 9 Update MOH File Click on Browse to select a different Music on Hold file to play to callers on hold.
Voice Holiday Settings This allows the administrator to preprogram up to 20 different dates to play a special holiday greeting. The holiday greeting will only play when the date matches the entry, after that date, the appropriate Day or Night greeting will begin playing automatically. Holiday Settings Schedule Holiday Settings 9 • Enter the month (MM) and day (DD) for each holiday. Enter each day that is considered a holiday separately.
Voice Advanced 9 Advanced Opens the X-50 FTP site to view the voicemail files Click on “Browse Voicemail File” to view the files. WARNING - Any changes made in this page may result in erratic operation. DO NOT make changes unless instructed to do so by a quilified technical support representative.
Voice STUN Use STUN (Session Traversal Utilities for NAT) to support remote phones that are installed behind NAT or a firewall.
Voice Registered Phones 9 Registered Phones Select registered phones to see which phones are currently connected to the system. • Click on “Link to Phone” to make any adjustments to an individual telephone. Note: The “Link to Phone” feature was designed for connection within the same subnet and may not work when connecting through a firewall or NAT or WAN port.
Voice Notes: Registered Phones 9 216 XBLUE Networks
10 Management Management The Management Section of the system allows the administrator to perform special management functions.
Management Settings • • • • • • Device Info Advanced Setup Wireless Mobile Network Voice Management Settings • + Settings • - Backup • - Update • - Restore Default • - System Log • - TR-069 Client • + Time Settings • + Access Control • - PTC • - Update Software • - Reboot 10 • Diagnostics • Logout 218 XBLUE Networks
Management Settings The settings area allows the administrator to create a backup, update the system, and restore the system to factory default. 10 Settings Backup Click on the “Backup Settings” button to create a back up of the system.
Management Update Update 10 Use Update to restore a previouly back up. • Click on the Browse button and select the file to be used • Click on Update Settings Note: The system will reboot, which will take about 2 minutes after the backup is restored.
Management 10 Restore Default Restore Default Use the “Restore Default Settings” to return the system back to factory default. All programmed parameters will be restored to the factory default settings and “Initial Startup Wizard” will be activated.
Management System Log The system log is used to verify and diagnose network settings and errors. There are several different levels of system logs, from informational to critical. System Log 10 Select “Configure System” log to select the level of logging required. • Enable or Disable the Log • Log Level - Select between Emergency, Alert, Critical, Error, Warning, Notice, Informational or Debugging. Each selection in the list, in decending order, adds more informaiton to the log.
Management • Display Warning - Select between Emergency, Alert, Critical, Error, Warning, Notice, Informational or • Mode - Local or Remote - Local mode is used to debug the system that the administrator is currently 10 logged into. Remote mode is used to debug any system within the voice network. System Log Debugging. Each selection in the list, in decending order, adds more informaiton to the log. Select the level of information that is needed.
Management TR‐069 TR-069 is the protocol for Wide Area Networks (WAN) Management which defines the auto configuration of a server.
Management • • • • • • Device Info Advanced Setup Wireless Mobile Network Voice Management 10 TR-069 • + Settings • - Backup • - Update • - Restore Default • - System Log • - TR-069 Client • + Time Settings • - Internet Time • - Daylight Saving time • + Access Control • - PTC • - Update Software • - Reboot • Diagnostics • Logout These settings may have been changed during the Setup Wizard XBLUE Networks 225
Management Time Settings The X-50 system has the ability to synchronize the date and time with up to five different time servers, and it can be set to use automatic daylight savings time rules. Internet Time Time Settings 10 • First (second, thrid, forth, fifth) NTP time serve. Only if the current server is unavailable will the next one be referenced. • Time Zone Offset - Select the Time Zone where the system is installed. Select Manual Date and Time Settings when not connected to a Network.
Management 10 Time Settings Manual Date and Time Settings XBLUE Networks 227
Management Daylight Saving Time The X-50 system can be set to use automatic daylight savings or it can be set to manual.
Management Device Info Advanced Setup Wireless Mobile Network Voice Management • • • • • • • • + Settings - System Log - TR-069 Client + Time Settings + Access Control - PTC - Update Software Time Settings • • • • • • - Reboot 10 • Diagnostics • Logout XBLUE Networks 229
Management Access Control Access control is used to control access to the gateway. Web Port Access Control 10 • Select the port to be used when accessing the Web Port. At default it is set to port 80.
Management Passwords 10 Passwords The X-50 has three different levels of passwords, Admin, Support and User. TABLE 10.
Management PTC Configuration PTC Configuration 10 232 XBLUE Networks
Management Update Software Select update software to update the software on the X-50 VoIP Telephone System. Note: 10 Update Software For best results the upgrade file must be stored on a local PC Hard drive. The upgrade procedure should only be done through the LAN port, Do no attempt this through the WAN port.
Management Reboot Use the Reboot page to reboot the gateway. Once the gateway begins, it will take about 2 minutes to complete the reboot process. If the software was upgraded, the reboot may take longer.
11 Diagnostics System Diagnostics The Diagnostics page gives a snapshot of what is going on in the system, which is divided into four sections; “Test your network Connection”, “Test the status of the PSTN Line”, “Test the status of IP Trunk Line”, “Test the status of Auto Attendant (AA) Line” and “Test the status of the FXS”.
Diagnostics 11 The Diagnostic Page shows the status of the X-50 system. “Pass” indicates that the system is connected and operating correctly. “Failed” indicates that the network is not connected. PSTN Line, IP Trunkk Line, Auto Attendant line, or FXS line will show when they are “Idle” or “Busy”. If needed, press the “Disconnect” button to release the line.
12 Voicemail Getting to Know your Voice Mailbox A complete Voicemail and Auto Attendant come standard with the X-50 VoIP Telephone System. When the X2020 telephone is connected to an X-50 VoIP Telephone System, it can access voicemail by pressing the message button, which the button with an envelope. When a new message arrives, the light above the display will begin flashing and the display will show an envelope with the new message count.
Voicemail Setting up your Voice Mailbox It is a good idea to customize your voice mailbox when you being working with your new telephone system. To do this you will press your message button and you will be prompted to enter your password. The default password is four zeros (0000). The voicemail system will prompt you, but you may dial the digit you wish when it answers. Use the following steps to personalize your greeting and name.
Voicemail Remote Message Pickup Messages, new and saved, may be picked up from a remote location. Call into the system and when the Auto Attendant answers....
Voicemail Remote Message Pickup 12 240 XBLUE Networks
Voicemail Voicemail Administration Any mailbox can log into the administration mailbox to rerecord the main system greetings. The Automated (Receptionist) Attendant can answer with one of eleven (11) menues, each with with five different greetings, Day, Lunch, Night, Holiday and Temporary. To log into the administration mailbox, first log into one of the existing mailboxes....
Voicemail Voicemail Administration 12 242 XBLUE Networks
13 Glossary of Terms Glossary ARP – Address Resolution Protocol – allows devices to find a “host device” using the network layer (MAC Address). This allows SIP telephone endpoints to use non static IP Addresses when connecting to the system ACLEP – Algebraic Code Excited Linear Predication – Reproduces voice transmissions using mathematical approximation that is determined 15ms prior to the next transmission, which itself is calculating at 10 frames per second.
Glossary of Terms Differentiated Services Code Point (DSCP) – The DSCP is part of the overall Quality of Service (QOS) strategy. DMZ – In computer network security there is a special location commonly called the Demilitarized Zone but really stands for Data Management Zone, which can be a physical or logical subnetwork that is exposed to external services such as the Internet. DNS – A Domain Name System is the “Phone Book” for the Internet. It translates “Human Relatable” names such as www.xbluenetworks.
Glossary of Terms IP Address – Internet Protocol Addresses – IP addresses are assigned two different ways, static or Dynamic. Static - A static IP Address is used by any device that establishes infrastructure, such as a router, a severer, a printer, faxes etc. Internal or Intranet IP address are easy to establish and program. However, Internet static IP addresses are usually purchased at a premium but they are required when several endpoints are “pointed” to the same location such as a voice server.
Glossary of Terms Menu Trees - A menu tree is a series of choices that a caller can dial to process their call more efficently. For example, a main greeting may instruct the caller to dial 1 for sales, which accesses menu 2, which instructs the caller to dial 1 for Northeast Sales, 2 for Central Eastern Sales, Southeast Sales, etc. 13 Enable Wireless Multicast Forwarding (WMF) - is a delivery protocol for information to a group of destinations.
Glossary of Terms NPT – Network Time Protocol – A protocol that defines the ability to synchronize different computer systems over a packet switched network, using UDP packets via port 123 as the transport layer. TABLE 13.1 Some Network Time Protocol time.nist.gov 192.43.244.18 NCAR, Boulder, Colorado time-b.nist.gov 129.6.15.29 NIST, Gaithersburg, Maryland nist1.dc.certifiedtime.com 216.200.93.8 Abovnet, North Virginia time-a.timefreq.bldrdoc.gov 132.163.4.101 NIST, Boulder, Colorado nist1.dc.
Glossary of Terms MSCHAPS – Microsoft Version Challenge Handshake Authentication Protocol – enables mutual authentication between peers by piggybacking a peer challenge and response packet for each successful packet. Protocol – A clearly defined way of doing something. PSTN – Public Service Telephone Network – Is the generic name given to the legacy telephone company lines.
Glossary of Terms Subnet Mask Address – The Subnet Mask Address is used to segment (divide) a network into multiple networks. Also, using a complex mathematical formula, the Subnet Mask Address is used to determine how many IP Addresses are available per Class. Basically, the lower the number, the more IP Addresses are available. For example, if the Subnet Mask Address is 255.255.255.0, only the last number is 0, so the maximum number of IP addresses possible is 254 (both zero 0 and 255 are reserved).
Glossary of Terms Wireless Security – • Open – no encryption – not recommended • Shared – each device on the wireless network must use the same “Shared” authentication key. This should be considered rudimentary security. • 802.1x – is a Port based authentication which generally requires a client application, which authenticates to a specified server (RADIUS) before being allowed to connect to the wireless access point.
Glossary of Terms Well Known Ports - Personal Computers have approximately 64,000 “virtual” Ports, each can be used for specific tasks. For example, Port 80 is used to access the Internet, Port 25 is used for SMTP, etc. There are a group of these ports that are called “Commonly Open” or “Well Known Ports” and generally are between 0 and 1023. In table 9.2 there is a list of “Well Known Ports” and some Not so “Well Known Ports”. TABLE 13.
Glossary of Terms Wi-Fi Multimedia - WMM is the standard which was created to define QOS with WiFi Networks and is used to improve audio, video and Voice applications transmitted over WiFi. WWW – World Wide Web – The world wide web is the generic name for the Internet.
B Index 802.11 89 802.11a 24, 145 802.11b 24, 89, 145 802.11g 24, 89, 145 802.11n 24, 89, 145 802.
Challenge Handshake Authentication 86, 113, 243 CHAP 86, 113, 243 MSCHAP 86 Cipher Encryption 152, 250 Class of Service 184 COS 167 Day 168 Night 168 Traveling 31, 51, 62 Class Selector 134 Clients Isolation 147, 149 CO Line 243 Common Voicemail Greeting 238 Conference - 3-Way 61 Conference 3-Way 51 Configure System 222 Connecting Multiple Systems 196 Converged 243 D Index Data Management Zone 244 Date & Time 104 Day and Night Alternate Operator 188 Operator 188 Day Operator 91, 93 Daylight Savings 228 D
F Factory Default 219, 221 FAX Detection 194 Support 194 Feature (Flexible) Button 64 Feature Button Programming 51 Feature Button Reset 52, 66 File Server 143 Password 143 User Name 143 Firewall 83, 85, 111, 119, 121, 127, 215 Flags 108 Flash New Call 195 Flash Time 195 Foreign Exchange Office 244 Foreign Exchange Station 244 FXO 13, 79, 244 FXO to FXO Call Duration 195 FXS 13, 79, 91 (Extension) Phone Number 168 Phone Number 187 G G.711 249 G.723.1 249 G.728 249 G.
K N Keep Alive 249 NAT 83, 111, 116, 175, 214, 215, 246, 248 Network Address Translation 17, 83, 111, 175, 246, 248 Network Authentication 151 Network Interface Card 81, 246 Network Time Protocol 90, 247 NIC 81, 246 NIC Card 246 Night Operator 91, 93 No Answer Time 190 No Fault Network 137 NPT 247 NTP 90 Time Setting 226 Numbering Plan 19, 77, 82, 91 End Extension 187 Stand Alone 92 Start Extension 187 UCD Groups 180 Voice Network 92, 93 L Index Label Name 178 LAN 13, 77, 79, 82, 87, 104, 105, 115, 24
PSTN 79 Q QOS 248 QoS 132, 134 Quality of Service 132, 147, 248 R RADIUS 152, 250 RADIUS Parameters 152 Radius Port 152, 250 Reboot System 234 Record Greeting 238 Record Your Name 238 Register Server 95, 174 Registered Phones 215 Registrar Server 95, 174 Registration 174 Registration Configuration 168 Release Guard Time 195 Reminder Tone 52, 71 Remote Authentication Dial in User Service 152, 250 Remote Message Pickup 239 Remote Worker 201 Session Timer 18 Reroute Destination 190 Reroute Time 188, 190 Rest
Index Session Traversal Utilities 214 Session Traversal Utilities for NAT 248 Setup Wizard 82, 110, 114, 145, 186 Silence Detection 206 Simple Mail Transport Protocol 248 Single Digit Dial Menus 204 Single Digit Dialing 205 Auto Attendant 205 Extension 205 Greetiing Mode 205 Null 205 UCD 205 Single Digit Dialing Table 204 Single Digit Table 204 Single Line Telephone 91 SIP 248 SIP Authentication 91 Trunk 171 SIP Extension Authentication 167 SIP IP Trunk Provider 95, 174 Authentication ID 95, 174 Authentica
U UCD Agent Log On/Off 53 UCD Group 189, 201 UCD Log 201 UDP 117, 152, 250 Unified Call Distribution 201 Unified Messaging 206 Uniform Call Distribution 189, 201 Uniform Resource Identifier 249 Uniform Resource Name 249 Uniformed Resoruce Locator 128 Uninterrupted Power Supply 76 Universal Plug and Play 88, 115, 142 Universal Resource Locator 130 Update Restore System Backup 219 System Software 233 Update Software 233 UPnP 88, 115 URL 128, 130, 249 USB Port 144 User Name 86 Using Your Voice Mail 238 V Virt
Index Wireless Basic 82 Wireless Bridge 156, 157 Wireless Gateway 146 Wireless Interface 145 Wireless LAN 80, 89 Wireless MAC Filtering 154, 155 Wireless Power Saving 162 Wireless Security 146 802.
