User guide

PLATESCOPE
31
Troubleshooting
Prior to contacting X-Rite support department for instrument problems, try the applicable
solution(s) described below. If the condition persists, contact us using one of the methods listed in
the Service Information section.
Problem Cause Solution
Instrument is in power
down mode.
Press and hold the Select button for 3
seconds to wake up the instrument.
Batteries are very low or
bad.
Charge the batteries.
If batteries are bad, replace using the
procedure in the Appendix.
Reset the instrument. See Appendix for
procedure.
Instrument not
responding.
No batteries installed. Install batteries or plug in AC adapter.
Material being measured in
damaged (e.g. scratched
plate)
Obtain new material.
Wrong image, dot screen,
substrate, or illumination
mode selected.
Refer to Spot Measurement Mode to aid in
selecting the correct mode.
Measurements
appear inaccurate or
erratic.
Instrument requires
calibration.
Refer to Calibration mode for procedure.
Calibration procedure
fails.
Calibration card dirty or
damaged.
Clean the card per procedure in Appendix, or
replace if damaged.
Interface cable not
connected.
Connect the interface cable between the
computer and the instrument.
Close and restart the software application. If
this does not work, reboot the computer.
Instrument and
software not
communicating.
Reset the instrument. See Appendix for
procedure.