User guide

PLATESCOPE
28
Appendices
Service Information
The instrument is covered by a one-year limited warranty and should be referred to an authorized
service center for repairs within the warranty period.
X-Rite provides repair service to their customers. Because of the complexity of the circuitry, all
repairs should be referred to an authorized service center.
X-Rite will repair any instrument past warranty. The customer shall pay shipping and repair cost
to the authorized service center, and the instrument shall be submitted in the original carton, as a
complete unaltered unit, along with all the supplied accessories.
X-Rite, Incorporated has offices around the world. You can contact us using one of the following
methods:
• To identify the X-Rite service center nearest you, please visit our web site at:
www.xrite.com and click the X-Rite Locations and Partners link.
• For online help, visit our web site (
www.xrite.com) and click the Support/Training link.
Here you can search for software or firmware updates, white papers, or frequently asked
questions which can quickly resolve many common user problems.
• Send an e-mail to Technical Support:
[e-mail] detailing your problem and
listing your contact information. Use “PlateScope” as the subject in your email.
• For sales questions or to order cables and accessories, visit our web site (
www.xrite.com) or
contact your nearest X-Rite dealer or service center.
• Problems and questions can also be faxed to your local X-Rite office listed on our web site.