Winterm™ 9000 Series XPE-Based Terminals Quick Reference Guide Issue: 071702
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Winterm™ 9000 Series XPE-Based Terminals Quick Reference Guide Issue: 071702 883731-01 Rev. A July 2002 Wyse Technology Inc.
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iii Copyright Notice © 2002, Wyse Technology Inc. All rights reserved. This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication without express written permission.
iv License Agreement THIS LICENSE SETS FORTH THE TERMS UNDER WHICH WYSE TECHNOLOGY INC. AND/OR ITS LICENSORS (collectively referred to as “Licensor”) IS WILLING TO LICENSE THE SOFTWARE WHICH IS OWNED BY WYSE TECHNOLOGY INC. OR ITS LICENSORS TO YOU. LICENSOR IS WILLING TO LICENSE THE ENCLOSED SOFTWARE TO YOU ONLY IF YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE UNPACKING AND USING THE TERMINAL.
v Term This License becomes effective when you unpack and use the terminal. This License will terminate automatically if you fail to comply with any of its terms or conditions, including any attempt to modify the Software. Upon termination for any reason, you agree that you will destroy all copies of the Software and related material or return all such copies to Licensor. No Warranties The software and licensed components are provided to you, “AS IS,” with no warranties whatsoever.
vi Severability If any provision of this License is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of the License shall not be affected. Governing Law This License shall be governed by and interpreted in accordance with the laws of the State of California of the United States of America.
vii EULA for Microsoft® Windows® XP Embedded Runtime IMPORTANT—READ CAREFULLY: This End User License Agreement (EULA) is a legal agreement between you (either an individual or a single entity) and the manufacturer (MANUFACTURER) of the special purpose computing device (SYSTEM) you acquired which includes certain Microsoft software product(s) installed on the SYSTEM and/or included in the SYSTEM package (SOFTWARE).
viii • Client Access Licenses. If you use the SYSTEM to access or utilize the services or functionality of Microsoft Windows Server products (such as Microsoft Windows NT Server 4.
ix • Security Updates. Content providers are using the digital rights management technology ("Microsoft DRM") contained in this SOFTWARE to protect the integrity of their content ("Secure Content") so that their intellectual property, including copyright, in such content is not misappropriated.
x • Links to Third Party Sites. The SOFTWARE may provide you with the ability to link to third party sites through the use of the SOFTWARE. The third party sites are not under the control of MS, Microsoft Corporation or their affiliates.
xi This EULA does not grant you any rights to use the Windows Media Format Software Development Kit ("WMFSDK") components contained in the SOFTWARE to develop a software application that uses Windows Media technology. If you wish to use the WMFSDK to develop such an application, visit http://msdn.microsoft.com/workshop/ imedia/windowsmedia/sdk/wmsdk.asp, accept a separate license for the WMFSDK, download the appropriate WMFSDK, and install it on your system. • Recovery Media.
xii EXPORT RESTRICTIONS You acknowledge that SOFTWARE is of US-origin. You agree to comply with all applicable international and national laws that apply to the SOFTWARE, including the U.S. Export Administration Regulations, as well as end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional information on exporting the SOFTWARE, see http://www.microsoft.com/exporting/. U.S.
xiii FCC Statement This equipment has been tested and found to comply with the limits for either Class A or Class B digital devices (refer to “Terminal Requirements Compliance”), pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
xiv Class B This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.
Contents Introducing the 9000 Series XPE-Based Terminals 1 About This Guide 1 Server Environment Requirements 1 Session Servers 1 Citrix Independent Computing Architecture (ICA) 2 Microsoft Remote Desktop Protocol (RDP) 2 Terminal Emulation Support 2 Support Servers 2 Rapport Remote Administration 2 Virtual Network Computing (VNC) Viewer 3 Model Summary 3 Model 9235LE 3 Model 9440XL 4 Mounting and Connecting the Terminal 5 Extended XPE Features 6 Logging On 6 Automatic Log on 6 Manual Log on 6 Automatically
xvi Printers 27 Adding Printers - Using the Generic Text Print Only Driver Using the Manufacturer’s printer drivers 28 Audio 28 Utilities and Settings 29 Write Filter 29 Write Filter Command Line Control 29 Write Filter Control Dialog Box 30 NetXClean Utility 31 Function Summary 31 Local Drives 32 Drive Z 32 Drive C and Flash 32 Saving Files 33 Mapping Network Drives 33 Domain Participation 33 Joining to a Domain 33 Roaming Profiles 34 WinPing Utility 34 User Log on Accounts 35 Creating a New User Account 3
xvii List of Figures 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Model 9235LE Terminal 3 Model 9440XL Terminal 4 User’s Desktop and Start Menu 9 Administrator’s Desktop and Start Menu 10 About Dialog Box 12 Installed Modules Dialog Box 13 Citrix Program Neighborhood Window 15 Remote Desktop Connection Dialog Box (Expanded) 16 Terminal Emulation Window 17 Internet Explorer Window 18 WinVNC: Current User Properties Dialog Box 19 Write Filter Control Dialog Box 20 Administrator’s Control Panel Window (
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Winterm 9000 Series XPE-Based Terminals Quick Reference Guide Introducing the 9000 Series XPE-Based Terminals Winterm 9000 Series terminals use the Windows XP Embedded (XPE) operating system. These terminals provide thin-client access to applications, files, and network resources made available on machines hosting Citrix ICA and Microsoft RDP session services. Only the keyboard, mouse, audio/video, and display data are transmitted over the network between the terminals and session servers.
2 Citrix Independent Computing Architecture (ICA) ICA servers and published applications can be made available on the network using either of the following services: • • Windows 2000 Server with Terminal Services and one of the following installed: • Citrix MetaFrame 1.8 (alone or with Service Packs 2 or 3 and FR1) • Citrix MetaFrame XP Windows NT 4.0 Terminal Server Edition with Citrix MetaFrame 1.8 installed.
3 Virtual Network Computing (VNC) Viewer VNC Server is factory-installed on your terminal and is by default automatically launched on log-on. It allows the terminal to be operated/monitored (“shadowed”) from a remote machine on which VNC Viewer is installed, primarily for troubleshooting and support purposes. The administrator may open a VNC Server dialog box that allows the password to be changed and properties to be set.
4 Model 9440XL Model 9440XL is a small-footprint, modular XPE-based terminal (see Figure 2). The connections for power, the network, a monitor, keyboard, and mouse, serial and parallel devices, and USB peripherals are on the back panel of the terminal. A PCMCIA option slot is available if an ISA to PCI Riser/Extender card and a PCMCIA adapter are installed. The power push-button switch, four LED indicators, and audio connectors are on the front of the terminal.
5 Mounting and Connecting the Terminal The Quick Start Guide included in the shipping carton provides instructions for mounting and connecting the terminal. The terminal may be placed on a desktop, or it may be mounted on a wall using an optional wall-mount bracket available from Wyse Technology. Caution Mount and connect the terminal only as directed in the Quick Start Guide (and in the wall-mount bracket instructions if used). Be sure that there is sufficient space around the terminal for ventilation.
6 Extended XPE Features The Winterm XPE-based terminal’s operating system has extended features not found in standard Windows XP. With the exception of the Citrix Program Neighborhood and the Microsoft Terminal Server Client (Remote Desktop Connection Manager), and possibly a special-order terminal emulation application if installed, controls for extended XPE features are available only through an Administrator logon account.
7 Note The administrator may create additional user accounts by using the User Manager utility available through the Control Panel. However, due to local memory constraints, the number of additional users should be kept to a minimum. See “User Log on Accounts” for instructions. Automatically Launched Utilities Write Filter Upon system boot the write filter utility is automatically launched. The write filter provides security and protects the flash memory from excessive write activity.
8 The XPE Desktop User’s Desktop The desktop that appears for a user log-on (see Figure 3) is a classic Windows desktop, except that the only icons present on the default desktop are Citrix Program Neighborhood, Remote Desktop Connection, and Internet Explorer. These selections are also available from the Start menu. If the terminal emulator application is installed, it may be opened from the Start | Programs menu. The write filter status indicator is located in the task bar system tray.
9 Figure 3 User’s Desktop and Start Menu Note Right-clicking the mouse when the pointer is on the user’s desktop background does not open a pop-up menu. Note You may copy and paste text between remote session and the local computer by using standard copy and paste methods. Note Figure 3 shows the Model 9440XL desktop; for the Model 9235LE the shown Start menu ShutDown listing is replaced with listings for logging off, restarting, and shutting down the terminal.
10 Administrator’s Desktop The desktop that appears for an administrator log-on (see Figure 4) is a classic Windows desktop. Icons present on the default administrator desktop are My Computer, My Network Places, Citrix Program Neighborhood, Remote Desktop Connection, and Internet Explorer. The three application selections are also available from the Start menu. If the terminal emulator application is installed it may be opened from the Start | Programs menu.
11 Note Right-clicking the mouse when the pointer is on the administrator’s desktop background opens a pop-up menu. Note Figure 4 shows the Model 9440XL desktop; for the Model 9235LE the shown Start menu ShutDown listing is replaced with listings for logging off, restarting, and shutting down the terminal. About Dialog Box Click on About in the Start menu to open the About dialog box (Figure 5). This dialog box displays general information about the terminal.
12 Figure 5 About Dialog Box
13 Figure 6 Installed Modules Dialog Box Logging Off from, Restarting, and Shutting Down the Terminal To log off from, restart, or shut down the terminal, click on the Task Bar Start button to open the Start pop-up menu (see Figures 3 and 4). On the Model 9440XL, select Shut Down from the Start menu to open a sub-menu; on the Model 9235LE, select the desired action from the Start menu.
14 • Power Management - A “Monitor Saver,” turns off the video signal to the monitor, allowing the monitor to enter a power-saving mode after a designated idle time. Parameters for this mode are available by right-clicking on the desktop background and selecting Properties | Screen Saver | Power. • Wake-on-LAN - This standard XP feature allows the Rapport Administration Software to perform image updates and remote administration functions at any time.
15 Programs Menu Extended Selections Open the Programs menu by clicking on Start | Programs. Additional selections available on the Programs menu are: Citrix Program Neighborhood Opens the Citrix Program Neighborhood window (see Figure 7). This window, which also opens from a desktop icon, facilitates connections to remote applications running on ICA servers. Documentation for the ICA client application is available from the Citrix Corporation Web site: http://www.citrix.
16 Remote Desktop Connection This selection opens the Remote Desktop Connection dialog box (expanded view shown in Figure 8 obtained by clicking Options button). This dialog box, which also opens from a desktop icon, is used to establish connections to remote applications using RDP. See Microsoft documentation for a detailed explanation and instructions on how to use the Remote Desktop Connection dialog box: http://www.microsoft.
17 TeemNT A terminal emulation application may be installed on the terminal as an option. Figure 9 shows the initial terminal emulation window. Refer to the terminal emulation documentation (supplied separately) for complete instructions. By default, a desktop icon is not installed.
18 Internet Explorer Version 6.0 of the Microsoft Internet Explorer browser is installed locally on the terminal (see Figure 10). The Internet options settings for the browser have been preselected at the factory to limit writing to flash memory. These settings prevent exhaustion of the limited amount of flash memory available and should not be modified. The user may access another browser through an ICA or RDP account if more browser resources are required.
19 VNC User Settings This selection is available to administrators only and opens the WinVNC: Current User Properties dialog box (Figure 11). It appears in the administrator’s Start | Programs menu and an icon is available in the administrator’s system tray only. The WinVNC: Current User Properties dialog box allows entry of the VNC log-on password (the default password is Wyse) and selection of parameters for the VNC server utility installed on your terminal.
20 Write Filter This selection is available to administrators only and opens the Write Filter Control dialog box (Figure 12). The dialog box may be opened from Control Panel | Administrative Tools. This dialog box is used to query the cache, flush the cache, view the status of the write filter, and disable/enable the write filter. The system tray on the task bar contains a color icon that indicates the status of the write filter.
21 Control Panel Extended Selections The Control Panel window (the administrator’s control panel is shown in Figure 13) is accessed by clicking on Start on the task bar and selecting Settings | Control Panel. Figure 13 Administrator’s Control Panel Window (Classic View/List) Extended selections available on the administrator’s Control Panel are discussed in the following subparagraphs.
22 Ramdisk The RAM disk is volatile memory space set aside for temporary data storage. It is the Z drive shown in the My Computer window. The following items are stored on the RAM disk: • Browser Web page cache • Temporary Internet files • Browser history • Print spooling • Browser cookies • User/system temporary files • Browser cache The RAM disk also may be used for temporary storage of other data (e.g.
23 Custom Fields The Custom Fields dialog box (see Figure 15) is available from the Control Panel. It allows entry of configuration strings for use by the Rapport Remote Administrative Software (see “Remote Administration and Firmware Upgrades”). The strings may contain information about the location, user, administrator, and other unspecified information. Refer to the Rapport documentation for instructions on the need and use of custom fields information.
24 Regional and Language Options Keyboard language selection is made through the Regional and Language Options selection in the Control Panel. The following keyboard languages are supported: Arabic Belgian French Brazilian (ABNT)+A34 Canadian Eng.
25 Administrative Tools Click on the Administrative Tools icon in the Control Panel to open a window containing administrative tool selections. Write Filter This selection opens the Write Filter Control dialog box (Figure 12). The dialog box may also be opened from the administrator’s Start | Programs menu. This dialog box is used to query the cache, flush the cache, view the status of the write filter, and disable/enable the write filter.
26 Figure 16 Services Window VNC User Settings This selection opens the WinVNC: Current User Properties dialog box (Figure 11). An administrator also may open this dialog box through an icon in the task bar system tray and also from the Start | Programs menu. See “WinVNC (Windows VNC)” in “Remote Administration and Firmware Upgrades” for instructions.
27 Peripherals Depending on the ports available on the terminal (see “Model Summary”), the terminal can provide services through a USB port, the serial port, or a PCMCIA card plugged-in to the back of the terminal, as long as the appropriate software is installed. Factory-installed software is described in the following subparagraphs.
28 Adding Printers - Using the Generic Text Only Print Driver 1. Connect the printer to the parallel port. 2. Choose Printers and Faxes from the Start | Settings menu. 3. Double click on Add a printer. This opens the Add Printer Wizard. 4. Click on Next in the first panel of the wizard. 5. Select the Local printer attached to this computer radio button. 6. Make sure that the Automatically detect and install my Plug and Play printer check box is not selected. 7. Click on Next. 8.
29 Utilities and Settings Write Filter The write filter provides a secure environment for thin-client computing. It does this by protecting the terminal from undesired flash memory writes (flash memory is where the operating system and functional software components reside). The write filter also extends the life of the terminal by preventing excessive flash write activity.
30 Start | Run | Open Command Line: · wtflush.exe with no arguments - Brings up the Write Filter Control dialog box (Figure 12). This dialog box also may be accessed through the Start | Programs menu or via the Administrative Tools selection in the Control Panel. See the following description of the dialog box. · wtflush.exe \f - Flushes the cache and disables the write filter until the next boot. The write filter status icon is red. · wtflush.
31 • Select the Enable Write Filter check box to set the write filter to be enabled after reboot (the WFilterPartition1 key value is set to the platform default). The write filter status icon in the task bar system tray is green when the write filter is enabled. Note The drop-down list box located just below the Display Write Filter Partition Information button should never be used for any reason and has no value to the user.
32 Regardless of the configuration file selections, NetXClean does not clean up the following directories or any parent to these directories: • The Windows directory • Windows System subdirectory • The current directory the service is installed in NetXClean will not delete these profiles: • Administrator • All Users • Default User • The profile of the last user who logged on Local Drives Drive Z Drive Z is onboard volatile memory (Ms-ramdrive) on the logic board of the terminal.
33 Saving Files Caution The terminal uses an embedded operating system with a fixed amount of flash memory. It is recommended that you save files that you want to keep on a server rather than on your terminal. Be careful of application settings that write to the C drive, which resides in flash memory (in particular, many applications by default write cache files to the C drive on the local system). If you must write to a local drive, change the application settings to use the Z drive.
34 Roaming Profiles Write roaming profiles to the C drive. The profiles need to be limited in size and will not be retained when the terminal is rebooted. Note For roaming profiles to work and be downloaded, there must be sufficient flash space available. In some cases it may be necessary to remove software components to free up space for roaming profiles. WinPing Utility The WinPing window (Figure 17) is opened by typing WinPing in the Run menu (opened from the Start menu).
35 User Log on Accounts Creating a New User Account Caution Be sure to flush the write filter cache during the current boot session in which a new account is created. You must be logged-on as administrator to create user accounts, which you can do locally or remotely via VNC. Due to local flash/disk space constraints, the number of additional users should be kept to a minimum. New user accounts may be created by the User Manager utility, accessed through Control Panel | Administrative Tools.
36 12.Type Administrators in the field labelled Enter the object names to select. This will enable the Check Names command button. 13.Click the Check Names command button, then click OK. 14.The newly created user will now be a member of both the Administrators and Users groups and should match the privileges of the default user account. 15.Flush the cache to retain this change.
37 WinVNC (Windows VNC) Windows VNC (WinVNC) Server is installed locally on the terminal. It allows the terminal to be operated/monitored (“shadowed”) from a remote machine on which VNC Viewer is installed. VNC is intended primarily for support and troubleshooting purposes. VNC Server starts automatically as a service at terminal startup. The service may be stopped/started by using the Services window (opened from the Administrative Tools selection on the Control Panel).
38 VNC Viewer Setup and Operation VNC Viewer software must be installed on the shadowing computer. • VNC Viewer is included as a component of the Rapport Administrative Software suite. • If another machine is to be used to access your terminal, the VNC Viewer software for Unix/Linux and Win32 (Windows 95 and Windows NT) is available at no charge and can be downloaded for installation on the remote machine from: http://www.uk.research.att.
39 Figure 18 VNC Connection Details Dialog Box Figure 19 VNC Authentication Dialog Box
40 Figure 20 VNC Connection Options Dialog Box Note This dialog box may vary for different VNC software releases. Table 1 VNC Connection Options Dialog Box Selections Selection Description Preferred encoding radio buttons Normally the VNC viewer requests CopyRect, Hextile, CoRRE and RRE in that order. The selection alters this behavior by specifying the encoding method to be used before any of the others is tried.
41 Table 1 VNC Connection Options Dialog Box Selections, Continued Selection Description Request shared session When you make a connection to a VNC server, all other existing connections are normally closed. This option requests that they be left open, allowing you to share the desktop with someone already using it. View only Select this if you only want to monitor the desktop of the remote terminal but do not want to operate it using the keyboard and mouse.
WintermTM 9000 Series XPE-Based Terminals Quick Reference Guide Issue: 071702 Written and published by: Wyse Technology Inc.
