Winterm™ 9000 Series Reference Guide Issue: 081904
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Winterm™ 9000 Series Reference Guide Issue: 081904 883808-01 Rev. C August 2004 Wyse Technology Inc.
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v Copyright Notice © 2004, Wyse Technology Inc. All rights reserved. This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication without express written permission.
vi FCC Statement This equipment has been tested and found to comply with the limits for either Class A or Class B digital devices (refer to "Thin Client Requirements Compliance"), pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
vii Class B This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.
viii Model 9650XE Thin Client For use with External Power Supply Li Shin Model LSE0219B1280 or certified equivalent model supplied by the manufacturer, rated +12V/6.67A. Model J400, Product 941GXL Thin Client For use with External Power Supply Li Shin Model LSE9802A1255 or certified equivalent model supplied by the manufacturer, rated +12V/4.58A.
Contents Introduction 1 About This Guide 1 Wyse Technical Support 2 Server Environment Requirements 2 Session Servers 2 Citrix Independent Computing Architecture (ICA) 2 Microsoft Remote Desktop Protocol (RDP) 2 Terminal Emulation Support 3 Support Servers 3 Rapport Remote Administration 3 Virtual Network Computing (VNC) Viewer 3 Model Summary 4 Model 9235LE 4 Model 9440XL 5 Model 9450XE 6 Model 9455XL 7 Model 9650XE 9 Model J400, Product 941GXL 11 Model x150, Product 9150SE 13 Mounting and Connecting the T
x Winlog 35 ELO Touchscreen 36 Wireless LAN Settings 36 Custom Fields 36 RAMdisk 37 Regional and Language Options 38 Sun Java Runtime Environment 39 Peripherals 39 Printers 39 Audio 40 Utilities and Settings 41 Write Filter 41 Password Change with the Write Filter 42 Write Filter Command Line Control 44 Write Filter Enable and Write Filter Disable Desktop Icons 45 Write Filter Control Dialog Box 46 NetXClean Utility 48 Function Summary 48 Local Drives 49 Drive Z 49 Drive C and Flash 49 Saving Files 49 Mappi
xi 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 Neutron dialog box (extended) 22 Terminal Emulation window 23 TE Client Connection Wizard window 24 Internet Explorer window 25 Citrix Program Neighborhood window 26 Remote Desktop Connection dialog box (expanded) 27 WinVNC: Current User Properties dialog box 28 Write Filter Control dialog box 29 Administrators Control Panel window (Classic View/List) 30 Administrative Tools window 31 Component Services window 32 Event Viewer win
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Winterm™ 9000 Series Reference Guide Introduction WintermTM 9000 Series Thin Clients use the WindowsTM XP embedded (XPe) operating system. The WintermTM 9000 Series Thin Clients provide access to applications, files, and network resources made available on machines hosting CitrixTM ICA and MicrosoftTM RDP session services. The keyboard, mouse, audio/video, and display data are transmitted over the network between the Thin Clients and session servers.
2 Wyse Technical Support To access Wyse technical resources, visit AskWyse.com. If you still have questions, you can submit your questions using the Wyse Support Request Form, or call Customer Support at 1-800-800-WYSE (toll free in U.S. and Canada). Hours of operation are from 7:00 am to 7:00 pm CST, Monday through Friday. To access international support, visit http://www.wyse.com/worldwide. Server Environment Requirements The Thin Client uses a variety of services accessed through the network.
3 Terminal Emulation Support Third-party terminal emulation software can be installed on the Thin Client to support computing on legacy platforms. Access to accounts on these machines is the responsibility of the Thin Client user. The terminal emulation software uses the Telnet protocol to communicate with the computing platform.
4 Model Summary This section provides a summary of features for the Models 9235LE, 9440XL, 9450XE, 9455XL, 9650XE, Model J400, Product 941GXL, and Model x150, Product 9150SE. Note Thin Client data sheets, the product registration form, and information about Rapport for Wyse version 4.4 and Rapport Administrative Software are available through the Wyse Web site at: http://www.wyse.com. Model 9235LE Model 9235LE is a small-footprint, modular XPe-based Thin Client (see Figure 1).
5 Model 9440XL Model 9440XL is a small-footprint, modular XPe-based Thin Client (see Figure 2). The connections for power, network, monitor, keyboard, mouse, serial and parallel devices, and USB peripherals are on the back panel of the Thin Client. The power button switch, four LED indicators, and audio connectors are on the front of the Thin Client.
6 Model 9450XE Model 9450XE is a small-footprint, modular XPe-based Thin Client (see Figure 3). The connections for power, network, monitor, keyboard, mouse, serial and parallel devices, and USB peripherals are on the back panel of the Thin Client. The rear panel contains an access slot for an optional PCI expansion card. Figure 3 Model 9450XE Thin Client The 9450XE has two LED indicators on the back of the unit next to the RJ-45 LAN port (Network connector).
7 Model 9455XL Model 9455XL is a modular XPe-based Thin Client with a rugged metal chassis (see Figure 4) that can be mounted vertically or horizontally. The connections for power, network, keyboard, mouse, serial and parallel devices, and USB ports are on the back panel of the Thin Client. The rear panel contains an access slot for an optional PCI expansion card. Note When the Thin Client is mounted vertically, the power button should be at the top of the Thin Client.
8 The 9455XL has two LED indicators on the back of the unit next to the RJ-45 LAN port (Network connector). The Green LED is a Dual Link/Activity Indicator, and the Yellow LED is a Speed Indicator. The blinking sequence (or absence) of these LEDs indicates the condition of the LAN connection.
9 Model 9650XE Model 9650XE is a small-footprint, XPe-based Thin Client with an integrated 15 inch flat panel LCD (see Figure 5). The connections for power, network, keyboard, mouse, serial and parallel devices, speakers, and USB peripherals are on the underside of the back panel of the Thin Client. The power button switch is located on the front of the Thin Client. The default resolution for the 9650XE is 1024x768 @ 60Hz, the font-smoothing setting is standard, and the default color depth is 16-bit.
10 is a Speed Indicator. The blinking sequence (or absence) of these LEDs indicates the condition of the LAN connection.
11 Model J400, Product 941GXL The 941GXL is a modular XPe-based Thin Client with a rugged metal chassis (see Figure 6) that can be mounted vertically or horizontally. The 941GXL has a slightly larger chassis than the 9455XL and features a faster processor than any of the other Series 9000 devices. The connections for power, network, keyboard, mouse, serial and parallel devices, and USB ports are on the back panel of the Thin Client. The rear panel contains an access slot for an optional PCI expansion card.
12 is a Speed Indicator. The blinking sequence (or absence) of these LEDs indicates the condition of the LAN connection.
13 Model x150, Product 9150SE Model 9150SE is a small-footprint, modular XPe-based Thin Client (see Figure 7). The connections for power, network, audio, monitor (video), keyboard, mouse, serial and parallel devices, and USB devices and peripherals are on the back panel of the Thin Client. The power button switch is located on the front-top of the unit. Figure 7 Model 9150SE Thin Client The 9150SE has three LED indicators on the back of the unit next to the RJ-45 LAN port (Network connector).
14 After power connection, the power LED will remain amber for some time. The user must not press the power button until the amber light is off. When the amber light is off, lightly press the power button on the Thin Client to turn on power. Mounting and Connecting the Thin Client The Quick Start Guide (included in the shipping carton) provides instructions for mounting and connecting the Thin Client.
15 Extended XPe Features The WintermTM 9000 Series Thin Client’s operating system has extended features not found in standard Windows XP. Controls for extended XPe features are available only through an Administrator logon account—with exceptions of the Citrix Program Neighborhood, the MicrosoftTM Terminal Server Client (Remote Desktop Connection Manager), and if installed, a special-order terminal emulation application. Logging On Users can log-on automatically or manually.
16 Note The administrator can create additional user accounts by using the User Manager utility available through the Control Panel. However, due to local memory constraints, the number of additional users should be kept to a minimum. For administrator information on user accounts, refer to “User Log-on Accounts” on page 52.
17 The XPe Desktop This section includes information on the following: • “Users Desktop” • “Administrators Desktop” on page 19 • “Client Information Dialog Box” on page 20 • “Logging Off, Restarting, and Shutting Down the Thin Client” on page 21 Users Desktop The desktop that appears for a user log-on is a Windows desktop (see Figure 8). Icons present on the default user desktop are Citrix Program Neighborhood, Remote Desktop Connection, and Internet Explorer.
18 For information about the functionality of the standard Windows XP desktop and Start menu items, refer to the applicable Microsoft documentation (search and navigate to the Windows XP Support Center) at: http://support.microsoft.com/default.aspx. For Internet locations of the Citrix Program Neighborhood and Remote Desktop Connection help documents, refer to “Programs Menu Extended Selections” on page 22.
19 Administrators Desktop The desktop that appears for an administrator log-on is a Windows desktop (see Figure 9). Icons present on the default administrator desktop are My Computer, My Network Places, Citrix Program Neighborhood, Remote Desktop Connection, Internet Explorer, Write Filter Enable, and Write Filter Disable (for a description of the Write Filter Disable and Write Filter Enable icons, refer to “Write Filter Enable and Write Filter Disable Desktop Icons” on page 45).
20 Note For the Model 9235LE, the Start menu ShutDown listing is replaced with listings for logging off, restarting, and shutting down the Thin Client. Client Information Dialog Box Click About on the Start menu to open the Client Information dialog box (see Figure 10).
21 Logging Off, Restarting, and Shutting Down the Thin Client To log off, restart, or shut down the Thin Client, click the taskbar’s Start to open the Start menu and select your option. On Models 9440XL, 9450XE, 9455XL, 9650XE, Model J400, Product 941GXL, and Model x150, Product 9150SE click Shut Down from the Start menu to open a sub-menu; on the Model 9235LE, select the desired action from the Start menu.
22 Note Correct time should be maintained as some applications require access to local Thin Client time. The Date and Time Properties dialog box can be opened by clicking the time area in the taskbar or by double-clicking the Date and Time icon in the Control Panel. Programs Menu Extended Selections Open the Programs menu by clicking Start | Programs.
23 TeemNT and TeemNT Connection Wizard Clicking Start | Programs | TeemNT | TeemNT (by default, a desktop icon is not installed) opens the Terminal Emulation window. Figure 12 shows the initial Terminal Emulation window.
24 The TeemNT Connection Wizard application allows you to configure your connection information. To open the TE Connection Wizard dialog box click Start | Programs | TeemNT | TeemNT Connection Wizard. Figure 13 shows the initial TE Client Connection Wizard window. Figure 13 TE Client Connection Wizard window For complete instructions on installing and using a terminal emulation application, refer to the terminal emulation documentation supplied separately.
25 Internet Explorer Microsoft Internet Explorer (MSIE) version 6.0 browser is installed locally on the Thin Client. Clicking Start | Programs | Internet Explorer or Start | Internet Explorer (or double-clicking the desktop icon) opens IE 6.0 (see Figure 14). The Internet options settings for the browser have been preselected at the factory to limit writing to flash memory. These settings prevent exhaustion of the limited amount of flash memory available and should not be modified.
26 Citrix Program Neighborhood Clicking Start | Programs | Citrix Program Neighborhood or Start | Citrix Program Neighborhood (or double-clicking the desktop icon) opens the Citrix Program Neighborhood window (see Figure 15). This program allows you to manage connections to remote applications running on ICA servers. Documentation for the ICA client application is available from the Citrix Corporation Web site at: http://download2.citrix.com/files/en/products/client/ica/current/docs/ica_win32_guide.
27 Remote Desktop Connection Clicking Start | Programs | Remote Desktop Connection or Start | Remote Desktop Connection (or double-clicking the desktop icon) opens the Remote Desktop Connection dialog box (expanded view shown in Figure 16 obtained by clicking Options). This program is used to establish connections to remote applications using RDP.
28 VNC User Settings VNC User Settings is available to administrators only. Clicking Start | Programs | VNC User Settings (or double-clicking the icon in the administrator’s system tray) opens the WinVNC: Current User Properties dialog box (see Figure 17). The WinVNC: Current User Properties dialog box allows entry of the VNC log-on password (the default password is Wyse) and selection of parameters for the VNC server utility installed on a user’s Thin Client.
29 Write Filter Write Filter is available to administrators only. The Write Filter Control dialog box is shown in Figure 18. It can be opened either through the Start | Run command line (wtflush), by clicking Start | Programs | Control Panel | Administrative Tools | Write Filter, or by clicking Start | Programs | Write Filter. The Write Filter Control dialog box is used to query the cache, flush the cache, view the status of the Write Filter, and disable/enable the Write Filter.
30 Control Panel Extended Selections Clicking Start | Settings | Control Panel opens the Control Panel window (the administrators control panel is shown in Figure 19).
31 Administrative Tools Double-click the Administrative Tools icon in the Control Panel window to open the Administrative Tools window (see Figure 20).
32 Component Services Double-clicking the Component Services icon opens the Component Services window (see Figure 21). The console allows access to configure the Component Services, Event Viewer, and Local Services. Figure 21 Component Services window Event Viewer Double-clicking the Event Viewer icon opens the Event Viewer window (see Figure 22). This tool displays monitoring and troublehooting messages from Windows and other programs.
33 Services Double-clicking the Services icon opens the Services window (see Figure 23). The Services window lists the services installed on the Thin Client. VNC Server and Client Clean-up (NetXClean) are two services which may need to be stopped or restarted by the Thin Client administrator and are discussed in “Utilities and Settings” on page 41. Note VNC Server and Client Clean-up (NetXClean) cannot be stopped or started using the Task Manager.
34 User Manager Double-clicking the User Manager icon opens the Local User and Groups window (see Figure 24). This tool allows administrators to manage user profiles. For detailed information on the User Manager, refer to “User Profiles” on page 53. Figure 24 Local User and Groups window VNC User Settings Double-clicking the VNC User Settings icon opens the WinVNC: Current User Properties dialog box (see Figure 25).
35 Note The WinVNC: Current User Properties dialog box can also be opened from the administrator’s Start | Programs menu. The WinVNC: Current User Properties dialog box allows entry of the VNC log-on password (the default password is Wyse) and selection of parameters for the VNC server utility installed on a user’s Thin Client. VNC server allows the user’s Thin Client to be operated/monitored (shadowed) from a remote machine on which VNC Viewer is installed.
36 ELO Touchscreen If the ELO Touchscreen option is installed on the Thin Client, you can use this application to calibrate and customize the settings for a touchscreen monitor that is connected to the Thin Client (or when ELO Touchscreen is integrated with Model 9650XE). Note Open the ELO Touchscreen application by double-clicking the ELO Touchscreen icon in the control panel. • The ELO Touchscreen icon is available in the control panel of both the User and the Administrator desktops.
37 Figure 26 Custom Fields dialog box RAMdisk The RAMdisk is volatile memory space set aside for temporary data storage. It is the Z drive shown in the My Computer window.
38 Figure 27 Ramdisk Configuration dialog box Note Depending on the Thin Client model and installed memory size, default RAMdisk size may vary. The maximum RAMdisk size that can be set is 30 MB; the minimum RAMdisk size that can be set is 2 MB. Regional and Language Options Double-click the Regional and Language Options icon in the Control Panel window and use the Regional and Language Options dialog box to select your keyboard language.
39 4. In the lower section of the tab is the Language used in menus and dialogs drop down box. Click the drop down arrow to select a new language and then click Apply. A message informs you that changes will not take effect until you logoff and logon again. Click OK. 5. In the Regional and Language Options dialog box, click OK and close the control panel. 6. Log off the current user. The next time the user logs on, the GUI will be in the selected language.
40 Note Printing to a locally-connected printer from an ICA or RDP session using the server’s print drivers produces full text and graphics functionality from the printer. To do this, you must install the print driver on the server and the text only driver on the Thin Client according to the procedures in “Adding Printers” . Adding Printers To install the print driver on the server and the text only driver on the Thin Client, complete the following procedures: 1. Connect the printer to the parallel port.
41 Utilities and Settings The following utilities and settings are available for administrative use: • “Write Filter” • “NetXClean Utility” on page 48 • “Local Drives” on page 49 • “Mapping Network Drives” on page 50 • “Domain Participation” on page 50 • “WinPing Utility” on page 51 • “Net and Tracert Utilities” on page 52 • “User Log-on Accounts” on page 52 • “Changing the Computer Name” on page 54 Write Filter The Write Filter provides a secure environment for thin-client computing by p
42 Note A Terminal Services Client Access License (TSCAL) is always preserved regardless of Write Filter state (enabled or disabled). If you want to have other registry settings preserved regardless of Write Filter state, contact support for help at http://www.wyse.com.
43 Disabling the machine account password change on a WintermTM 9000 Series Thin Client To disable the machine account password change on a WintermTM 9000 Series Thin Client, complete the following procedures: 1. Start Registry Editor by clicking Start | Run, typing regedit in the Open text box, and then clicking OK. 2. Locate and click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Netlogon\P arameters 3. In the right pane, click the DisablePasswordChange entry. 4.
44 Write Filter Command Line Control There are several Start | Run command lines you can use to control the Write Filter. Note Command line arguments cannot be combined. Caution Thin Client Administrators should use NT file security to prevent undesired usage of these commands. Use the following guidelines for the Start | Run command line option for the Write Filter: • wtflush.exe with no arguments - Opens the Write Filter Control dialog box.
45 Write Filter Enable and Write Filter Disable Desktop Icons For convenience, the Write Filter Enable and Write Filter Disable icons are present on the Administrator desktop. Depending on which icon you use, you can either enable or disable the Write Filter. • Write Filter Enable Icon - Double-clicking this icon allows you to enable the Write Filter using the Write Filter Control dialog box. This utility is the equivalent of running the wtflush.
46 Write Filter Control Dialog Box The Write Filter Control dialog box is shown in Figure 28. It can be opened either through the Start | Run command line (wtflush), by clicking Start | Programs | Control Panel | Administrative Tools | Write Filter, or by clicking Start | Programs | Write Filter. Note To open the dialog box using the command line, click Start | Run and type wtflush and then click OK.
47 Enable Write Filter command button then appears in the Write Filter Control dialog box as shown in Figure 29). Note After flushing the cache and disabling the Write Filter, the Write Filter status icon (in the desktop system tray) turns red and the Write Filter remains disabled after the system restarts.
48 • When the cache is flushed by clicking the Flush Cache or Disable Write Filter command buttons, all controls are inoperable (grayed-out) until the cache flush operation is completed. The Flush Cache command button will remain inoperable (grayed-out) until Write Filter is enabled. • To display a cache status report, click the Query Cache command button. NetXClean Utility NetXClean keeps extraneous information from being stored in flash memory.
49 Local Drives Administrators need to know the following information on local drives. Drive Z Drive Z is onboard volatile memory (Ms-ramdrive) of the Thin Client. Because drive Z is volatile memory, it is recommended that you do not use this drive to save data that you want to retain. For Ramdisk configuration information, refer to “RAMdisk” on page 37. For information about using the Z drive for roaming profiles, refer to “Domain Participation” on page 50.
50 files to the C drive on the local system). If you must write to a local drive, change the application settings to use the Z drive. The default configuration settings mentioned in “User Log-on Accounts” on page 52 minimize writing to the C drive for factory-installed applications. Note For descriptions of the Write Filter and the need to flush the cache to permanently save configuration data, refer to “Write Filter” on page 41.
51 4. Enable the Write Filter. 5. Reboot the Thin Client. Note If you use the Enable Desktop Icon to enable the Write Filter, the second reboot will happen automatically. Note By default, the NetXClean utility will purge all but specifically selected profiles on the system when the Thin Client starts up or when the user logs off. For information on how to ensure a new profile is not purged by the NetXClean utility, refer to “NetXClean Utility” on page 48.
52 Figure 30 WinPing window WinPing is used to: • Determine the status of the network and various hosts. • Track and isolate hardware and software problems. • Test, measure, and manage networks. • Determine the IP address of a host if only the host name is known. Net and Tracert Utilities Net and Tracert utilities are available for administrative use. For more information on these utilities, go to: http://www.microsoft.com.
53 Caution Be sure to flush the Write Filter cache during the current system session in which a new account is created. To create a new user, complete the following procedures: 1. Log-in as an administrator. 2. Click Start | Settings | Control Panel | Administrative Tools and double-click the User Manager icon. The Local Users and Groups window opens. 3. Double-click the Users folder to view the contents in the right pane. 4. Click Action in the menu bar and click New User in the drop-down menu.
54 7. Type Administrators in the Enter the object names to select field to enable the Check Names command button. 8. Click Check Names, and then click OK. The user will now be a member of both the Administrators and Users groups. 9. Flush the cache to retain this change. Changing the Computer Name You can change the computer name of the Thin Client if you are logged-on as an administrator.
55 For local custom fields that can be accessed by Rapport, refer to “Custom Fields” on page 36. Note When performing a mass distribution of a custom device image created with Rapport, the source device image will require unique preparation prior to creation and distribution. Please contact the device manufacturer for more detailed information. Add-on Modules To install an add-on module, an administrator must use the built-in Rapport Agent, PXE, and VNC server utilities of the Thin Client.
56 corruption. You must not close the DOS window that is present during the process; the DOS window will close automatically. Event: The System Settings Change message may appear shortly after the first boot, depending on the specific hardware configuration of the Thin Client. • The New Hardware Found message displays in the system tray (lower right hand corner of the screen). • The System Settings Change message prompts for a system restart (see Figure 31).
57 Figure 32 WinVNC: Current User Properties dialog box Before a remote machine (on which VNC Viewer is installed) can access a Thin Client: 1. The IP address (or valid DNS name) of the Thin Client (the desktop that is to be operated/monitored) must be given to the remote administrator/user.
58 VNC Viewer Setup and Operation VNC Viewer software is included as a component of the Rapport Administrative Software suite and must be installed on the remote (shadowing) machine. The administrator/user of the remote machine must know the IP address/name and the password of a Thin Client (the desktop that is to be operated/monitored).
59 Select the Restrict Pixels to 8-bit check box in the Display area (this increases speed at the expense of display quality). Click OK to return to the Connection Details dialog box. Figure 34 VNC Connection Options dialog box Note The VNC Connection Options dialog box varies for different VNC software releases.
60 Table 1 VNC Connection Options dialog box guidelines, Continued Selection Description Deiconify on Bell Often a beep will sound because you are being notified of something such as e-mail arriving or a compilation finishing. This selection causes a minimized VNC viewer to be restored when the bell character (escape sequence) is received. Disable clipboard transfer Clipboard changes caused by cutting or copying at either the viewer of server are normally transferred to the other end.
61 2. In the VNC server text field (see Figure 33), type the IP address or valid DNS name of the (the desktop that is to be operated/monitored) Thin Client followed by a colon and 0. For example: snoopy:0 or 132.237.16.238:0 3. Click OK to open the VNC Authentication dialog box (see Figure 35). Figure 35 VNC Authentication dialog box 4. Type the password of the Thin Client (the desktop that is to be operated/monitored) into the Session password text field and click OK.
Winterm™ 9000 Series Reference Guide Issue: 081904 Written and published by: Wyse Technology Inc.
