User guide

PH802 User Guide

◆ The acceptable account names are guest and admin

◆ The phone time is subject to the standard time by using SNTP protocol

◆ Keypad configure password 123.

7. FAQ

7.1 The phone can’t assign WAN or LAN IP?

When the phone is in the mode of NAT(no bridge), please don’t assign the WAN and LAN IP with the

same net domain. e.g., if the LAN IP address is 192.168.1.×, don’t set the WAN address in the domain

of 192.168.1.×.

7.2 The Memory button Led indicator is red when I configure number in the key?

◆ Please check in Web configure interface: Advanced — SIP— Enable Subscribe

◆ please make sure you SIP account is register on SIP1 and make sure your friends are under the some

carrier with you.

7.3 Long press number key 2, still can’t get the right IP address via DHCP mode?

◆ Please make sure there is DHCP server in Network.

◆ Make sure the LAN port IP address is in the same range with DHCP server IP address.

7.4 Why can’t telnet the IP phone?

It’s likely to use the private address in the phone and PC, but the two IP addresses aren’t in the same net

domain. E.g. the phone uses the address 192.168.1.×, the PC uses the address 192.168.10.180, then

add an IP 192.168.1. ××in PC to have a try.

7.5 After configuring as the manual, but can’t dial normally?

Check the network, Telnet logs in the phone, then use Ping or tracert command to access the exterior

network.

If you meet other problem while configuring, please visit corresponding product FAQ page on

www.5111soft.com. Or you may contact our tech engirneer by email or telephone.

Wuchuan Network Tech Co., Ltd